FragranceNet.com, Inc

Review: Order [redacted] .

I ordered from [redacted] for shipment to friend in ** Shipment was to go via [redacted] - was dropped off at local [redacted] outlet and then returned to vendor without delivery attempt and without calling the recipient or myself.

Vendor offered to reship with same freight service. Out of stock on shower gel. Would not offer rain cheque on shower gel or expedite shipping.Desired Settlement: I want the order sent via expedited freight and the shower gel shipped out at the original price within 30 days.

I would also like an apology for this mess

Business

Response:

This customer's first package was returned to us due to an incorrect zip code typed incorrectly by [redacted]. Please refer to attached confirmation email which verifies that [redacted] entered the order complete online - was then imported into our database with NO human intervention. We reshipped all of the available items and refunded one that was no longer in stock. Customer blames us for wrong zip code. As you can see from the attachment, it was entered wrong.

Consumer

Response:

Both the vendor and the courier were provided with telephone numbers which are specifically provided in order to forestall issues such as this. No attempt was made to deliver or contact, and while the Post code may have been incorrect ( I cannot verify either way) the address was fine, and that is where a packet is delivered.

In addition, I contacted both the vendor and [redacted] on this order prior to the shipment being returned as I had noticed a lack of movement and was concerned about the packet being handed over to the [redacted].

Both parties assured me that there was no issue with the packet, and that it would be delivered during normal timeframes. Obviously, this was not the case. I believe I went above what a customer should have to do in order to get a packet delivered, and was still not successful.

Re: the out of stock product - it will take several weeks for me to see the refund on my card as I am a [redacted].

All I had asked for was to have the reshipment expedited in order to attempt a normal delivery window and to be provided with the out of stock product at the original price I originally purchased it for - not exceptional requests.

I will say that Frangrancenet.com has certainly shown what they believe is an acceptable manner to treat regular customers, and it s not at all flattering to the Company

Regards,

Review: When purchasing online from Fragrancenet, Inc., the customer is given a "free gift" of magazine subscriptions. Clearly many customers are not interested in such subscriptions as the provider (M2 Media Group) is well-known as a "crammer", trying to continue subscriptions after the "free gift" has expired, then billing the subscribers for charges they should not have incurred. I am aware of these types of operations and chose not to receive the "free gift" from Fragrancenet (and because of this decided to no longer purchase from them for this reason as well as that many of their "new" products are actually previously opened). Despite not wanting the magazine subscriptions, I was sent a default choice of "People Magazine" (and maybe more that I've not yet received).

Now I am inconvenienced with having to deal with M2 Media group to cancel my subscription before I am charged, and it's actually Fragrancenet's fault for giving them my personal information despite my disagreement with their "privacy policy".Desired Settlement: Fragrancenet needs to clearly identify their privacy policy, it is presented in a tiny window on their web site. Their procedure for requesting information not be shared with third parties is inadequate, is the procedure takes too long and is processed AFTER information has already been sent (which is automatic at the time of placing an order). Fragrancenet should also disclose who the "third parties" in their policies are; claiming they are "related" companies that will "market" to me is not even close to having "People Magazine" sent to me by a media group (not sure how the connection with cologne is made to celebrity gossip). Finally if Fragrancenet doesn't want to appear as an illegitimate business (and those rumors already fly on the internet), it should not even be doing business with M2 Media group which is know to have questionable practices.

In the meantime I would like Fragrancenet to contact M2 Media Group and have all magazines stopped and to have my information removed from M2's databases. The burden of this time-consuming process should not be mine as I did not knowingly consent to having this information shared with M2.

Business

Response:

[redacted]'s subscription has been cancelled per M2Media. It is important to note that customers are not "scammed" into the magazine offer. As evidenced by the attachment, one can refuse the offer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response by the business is disingenuous. The document presented as "evidence" that the offer may be refused is nothing more than documentation from their website, which does not reflect the reality of how the ordering process actually operates. If an order is placed on the website, the "free offer" is presented. I definitely "rejected" this offer as I was given a choice of several magazines, none of which interested me. Despite my "rejection" of this offer, I started to receive magazine subscriptions against my wishes, and my personal information was shared with a third party, also against my wishes.This kind of inconsideration by businesses is why I reject this resolution until Fragrancenet.com can provide more positive proof that their website will not forward information to M2 Media unless the purchaser provides positive acceptance that they are subscribing to the magazine, meaning that a customer's inaction or requirement of "opt-out" will not automatically cause a subscription to be created. They should test their website for operation to ensure that it is in fact performing the way that is stated in their documentation, which at the time of my complaint it was not. To accurately check if the site does allow opt-out requires a purchase be made, and without assurances that it is working properly, I will not make a purchase to verify its operation, so I feel it is fair to ask Fragrancenet to do the checking.It seems the businesses involved are often of the position that no harm could

come by receiving a free magazine or two, but they often don't consider

all possibilities. In my case, my mailbox is quite small but sufficient

for receiving all my bills. While traveling, this billing-only mailbox

began receiving magazines, and so my mail was delayed causing a bill to

be delayed, and resulting in late charges.Previously, courts have viewed "inaction as acceptance" to be valid terms, but more recently have been rejecting these defenses in lawsuits where monetary or personal damages have occurred, especially when privacy policies are concerned. It should serve as a reminder that although Fragrancenet is a New York corporation, it is doing business in California and other localities and must make note of the codes in those areas (example: the California Transparency in Supply Chains Act is applicable to many large companies based outside of California that wish to sell to its residents). I hope that Fragrancenet can research this trend for themselves and see they should be distancing themselves from companies such as M2 Media that are not in compliance with current case law.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

If [redacted] will refer to magazine details attached - it clearly states that a magazine subscription with a value of $20 is included with your purchase today. It also states on the 5th line of the details :If you prefer not to receive a magazine, you may request a rebate for the stated value by printing and completing THIS FORM..... also attached.[redacted] did read the offer in its entirety as evidenced by his comment that he was presented with a choice of magazines to select. Had he read the offer completely, he would have seen that he could have clicked the link to get to the rebate form and claim his $20.00 rebate instead of receiving a magazine.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The business is continuing to argue the point using tactics which are similar to the way they do business. Before I address the response, I should add:THIS BUSINESS SHOULD NOT RECEIVE AN A+ RATING FROM THE Revdex.com. Due to the number of complaints and bad reviews outnumbering positive reviews, I'm shocked that the Revdex.com would continue to rate this business as A+ and allow the business to continue to prominently display such a rating on the front page of the website.The pictures being displayed by the business as "proof" are not in the normal flow of ordering. To even imply that a customer is "not reading" shows that this business exhibits a basic lack of customer service skills. That their site requires digging deep down into several pages of policies to assure integrity of private customer data should be troublesome to most consumers.The reality is that after placing the order, I was confronted with a "Free" offer window. I was not interested in the "Free offer" after seeing it was likely from unscrupulous magazine subscription sellers; I also was not interested in the $20 "rebate" offer as the trouble of it is hardly worth the reward. All I wanted was the product for which I placed my order, for which I received, nothing more and nothing less. Instead, my information was shared without my EXPRESS consent. That's all this is about, and Fragrancenet will not agree that this is what happened, and it seems the company is unwilling to discontinue this questionable practice. Instead, they will continue to respond to the complaints with non-related excuses. The website also states that the magazine is "Entertainment Weekly" or that men will receive "Golf", but I got "People" which is another part of the problem.The longer Fragrancenet continues to try and blame me for the issue, the longer I will continue to dissuade others from purchasing there. If the company had responded to this complaint with an apology and an inquiry into the website to ensure it does business as it should, I was prepared to accept the resolution and then make another purchase--I only buy high end products and it would have been many hundreds of dollars. Now they've lost my business and probably the business of others. Blaming customers rather than having genuine concern for business practices does not warrant a positive rating from the Revdex.com, but at least the handling of the situation will now be viewable by all.Even some of the product that I received, which was advertised as "new", had been previously opened and should not have been offered as new. I am not debating that issue here because there is a return policy in place but I shouldn't have to use that policy.

Sincerely,

Review: On December *, 2015 I ordered a perfume that I intended to send as a gift to a friend for Christmas. I paid for Standard Ground U.S shipping (2-5 business days). When the perfume did not arrive in that time frame I tried calling FragranceNet to no avail. (An automated recording said they were unable to take my call to due to high call volume).

I tried cancelling the order by e-mail but received a reply saying the perfume had already been shipped and the scheduled delivery date was December **. The perfume did not arrive until December **, 2015 which was too late to send the perfume to my friend.

I requested a return label from FragranceNet and sent the perfume back. Unfortunately FragranceNet only refunded me about half of what I paid. I am very disappointed since I have been a loyal customer for many years.Desired Settlement: FragranceNet should refund me the full amount since they made the mistake.

Business

Response:

Balance of $13.46 has been refunded.

This company claims to sell you name brand perfume but the DKNY pure verbana that I purchased was fake and smelled nothing like the actual perfume. I immediately got a headache from this high alcohol product I received. They are scamming people.

Review: I ordered 2 items from FragranceNet.com on 11/**/15. 1 Versace Cologne & 1 Amor Amor Perfume.

My problem is the Amor Amor perfume bottle was used. It came in a damaged box (ripped in 2 corners) No plastic wrap and the bottle had a lot of soil marks & finger prints. This bottle was clearly a used perfume, most likely a return from another customer. I bought this perfume as a Christmas gift for my girlfriend, but how am I supposed to give this to her in this condition??

I tried calling & emailing FrangranceNet.com numerous times about this issue, but got no response. I even tried their "live chat" which is totally meant to irritate & discourage customers from contacting them. ( 45 min bogus waiting time in queue and finally when I got through it was a BOT named Dianna talking.) Dianna instructed me to call the 1800 number. LOL good luck with that!

This company does their customers dirty! No wonder there are so many other complaints about this place. I regret buying from them. Never again will I buy from this company!

Below is the Order Receipt email.



Order Confirmation #[redacted]

Dear [redacted],

Thank you for shopping at FragranceNet.com! Your order has been received.

Unless you are otherwise notified via e-mail, your order will be processed and sent to our warehouse for fulfillment.

To better serve you, we offer a convenient online Order Status feature. Get the same, up-to-date order information our Customer Service Representatives use at [redacted]

Once your order ships, you will receive a shipment notification via e-mail indicating the shipment date and the tracking number (if available).

Since we use automated order processing and warehouse systems, we are unable to cancel or modify your order once it has been submitted. If you have any other questions, please contact a Customer Care Representative at [redacted].

A summary of your order appears below.

$10 Cash Back

Order Confirmation #[redacted]

Date Ordered: 11/**/15 06:22:26 PM

E-mail Address: [redacted]

Shipping Method: Standard Ground U.S. Shipping (7-10 business days)

Payment Method: Credit Card

Ship To:

United States

Bill To:

United States

Order Summary

ITEM DESCRIPTION QUANTITY PRICE SUBTOTAL

Amor Amor Summer

by Cacharel

eau de toilette spray 1.7 oz

for Women

Item #246632 1

Regular Price

$43.99

After Coupon

$32.99

Regular Price

$43.99

After Coupon

$32.99

Versace Signature

by Gianni Versace

eau de toilette spray 1.7 oz

for Men

Item #159889 1

Regular Price

$35.99

After Coupon

$26.99

Regular Price

$35.99

After Coupon

$26.99

Promotion -- 25% OFF your entire order!

Subtotal: $59.98

Sales Tax: $0.00

Shipping: $0.00

Grand Total: $59.98

*Please note all orders will be charged in U.S. dollars

At FragranceNet.com our #1 goal is to make sure that you are 100% satisfied with your shopping experience. If you have any questions, please feel free to contact us.

Always reference your order number when calling us.

Order Status: You can check the status of your order via this URL:

Remember, you can always visit our site at:

Thank you for your business, we truly appreciate it!

FragranceNet.com

[redacted]Desired Settlement: I need a refund of $32.99 plus Tax for Amor Amor Summer 1.7 oz.

Or send me a Brand New perfume immediately.

I will send the old bottle back only if they pay for return shipping. I don't think I should be responsible for return shipping costs due to their filthy ways of doing business. ( Selling USED perfumes and hoping that the customer won't notice)

If they are willing to resend me a NEW perfume I need the product before "Christmas Eve" (12/**/15 ) if not just refund the total $32.99 I can buy this perfume elsewhere.

Business

Response:

Return Merchandise Authorization had been processed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received any RMA authorizations from the business nor a single Email response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Return Merchandise Authorization sent again via email.

Consumer

Response:

I cannot close the complaint until I receive a full refund. I noticed this business has not issued refunds to some customers. (other complaints) Therefore until then I'd like to keep it open.

Sincerely,

Review: I received my order from fragnece.net on sunday 12/**/2015. When I opened box immediatly noticed it was not what I ordered. In the box contained [redacted] and [redacted]. I ordered [redacted] 4.2 onces and Ed hardy skullls and roses 3.4 onces . I immediatly tried contacting them, was not open. I emailed company 5 times , sent 4 faxes and 3 phone calls. Monday morning I dialed the [redacted] 9am , I was on hold for 1.5 hours only to be transfered to a deptermant that is to busy to take my call and says call back later. I also tried calling today at 9 am and same thing happend even though I literally begged the lady not to transfer me .No reply to my 5 emails or fax. I want what I paid for by christams . [redacted]Desired Settlement: I would like what I ordered before christams or my money back

Business

Response:

Refund of $59.47 back to [redacted] account

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Had been on hold for Customer Care rep. for over an hour. By the time it was my turn, they hang up the phone. Terrible. No customer care at all. Also, the way they ship the product is so confusing that I couldn't even tell you. On one e-mail it says [redacted] and on another via [redacted]. Still waiting for my product to be delivered. This company shouldn't be certified by Revdex.com.Desired Settlement: To get my ordered and paid item and never use this company again.

Business

Response:

Package delivered on 1/*/2016. We sincerely apologize for the wait and excessively hold times.

Review: I purchased this perfume which I'm familiar with for many years from Fragrance.net. I order five (5) 8oz bottle since the next one is 4 oz for only $2.00 less. Fragrance.net shipped me a 4oz bottle and in addition, this perfume seem to be some sort of imitation.

The original that you buy at any other retailer comes with a cloth pouch where the bottle sits in, making it more attractive for a gift, etc.

I have complaint to them and to this writing no correction has been made. If you encounter something similar; just file a "charge-back" with your credit card company and you will get your money back.

This outfit seems to be selling imitation perfumes and even some that says "tester" NOT FOR SALE.

I have made purchases from them this year alone in excess of USD$3KDesired Settlement: I have complaint to them and there has been NO resolution.

I will like to exchange this 5 bottles of perfume with a different one of my choice OR for them to ship me what I order; including the cloth pouch that is to be something as part of the perfume.

Business

Response:

Return Merchandise Authorizations have been sent for both orders. No exchanges can be honored. Refund will be processed upon receipt of returned packages.

Review: I made an order for two fragrance purchases totaling 90.93. I received an email stating that my order was canceled on 10/*/2013 because they didnt have the orders in stock, and that I was going to be credited 52.15 to my bank account. However, if my order was canceled than I want my full refund of 90.93 returned to my bank account. Not just the amount for one of the orders.Desired Settlement: A full refund of the order amount because I'm not receiving product.

Business

Response:

Credits were processed on separate dates - 9/**/213 for $41.75 and 10/*/2013 for $52.15 for a refund total of $93.90

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Dear,

On Octotober [redacted] I made an order with Fragrancenet.com for 65.61USD.#[redacted] The order came with a FEDEX tracking number [redacted] with delivery estimate 11/**.

on 11/** the delivery estimate changed to N/A and the product was supposed to be in transit to Baltimore

from FEDEX SMARTPOST [redacted].

As I got concerned about my order, I contacted Fragrancenet.com through email and asked an update about the order.

Their answer:

"Thank you for contacting FragranceNet.com.

We apologize but at this time we are unable to provide delivery to your country.

We are working to improve and increase our international shipping options so that we may better serve our customers in the future.

Please let us know if you have any further questions."

So they now let me know they can’t deliver to the US, which I was not told before ordering my product.

And their information does not correlate with FEDEX information, which supposedly have my product in transit

near the final destination, while Fragrance claims it is not shipped to the US.

So I asked them for a refund of my product

Their answer:

"Thank you for contacting FragranceNet.com.

We apologize that your package has not been received and we appreciate your patience. Unfortunately, it is necessary to wait 10 business days before our systems will allow us to process a refund or reshipment.

If you have not received your package by November *, 2013 please contact us again."

And so I contacted them again on Nov [redacted] asking to proceed with the refund.

"Thank you for contacting FragranceNet.com.

Unfortunately we are unable to cancel your order at this time since the order fulfillment process has already begun.

Please let us know if you have any further questions."

This is outrageous customer service quality for a product I never received.

Therefore I request a full refund of my order.

Thank youDesired Settlement: I request a full refund of my order.

Business

Response:

Refund has been issued for non-delivered package

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Below is the eighth email that I have sent to this company. They have failed to help me in anyway.

I'm not sure who this will actually go to, whether it be an actual customer service representative or an automated mail box, but I felt the need to share my first experience using your website to place an order. Unfortunately, it was probably the worst online shopping experience I've had thus far.

I know every company claims to put the "customer first", but that is not always the case. Here is the issue I've had:

On Saturday 3/**/14, I had placed an order online for item # 120682 & item # 221061. The only reason I decided to get item 221061, was to make my order over $59.00 so I would be eligible for the "free shipping". I made sure that the items I had selected were not on back order, as I had read on your website that it would cause a delay in delivery. I was specifically needing this order for an event I was traveling to on 3/**/14. I reviewed my order, and saw that there were two different shipping options. I selected "Standard Ground U.S. Shipping" which specifically advises "2-5 business days", which would mean I would receive my delivery at the latest by 3/**/14.

I wanted to make sure that my order was on track and see when I would actually be receiving my delivery. I emailed your company on 3/**/14 stating:

There is no tracking information on my order and I need to know when it will be delivered. Can you

please get back to me as soon as possible with this information? Thank you.

I received a response from your company on 3/**/14 stating:

We wanted to inform you that there will be a slight delay in receiving your order. The make-up products you ordered have been delayed by the manufacturer.

Your order is on temporary hold in our warehouse awaiting the arrival of the make-up products

As I had previously stated, I made sure when placing my order that I did not select any items that were on back order because I specifically needed it by 3/**/14 at the latest. I responded back to your company on 3/**/14 at 4:21 p.m. with the following email:

Your website was not up to date when I placed my order then. I need my order of perfume by 3/**/14. I would like you to cancel the make-up order seeing as how I was given wrong information. I had made sure not to order any back-ordered items because I needed my order by 3/**/14 at the latest. If you are unable to have the perfume delivered by 3/**/14, I would like this whole order to be cancelled and my card refunded. Please let me know as soon as possible whether I will receive the Light Blue order by 3/**/14, or if you are cancelling out the entire order and refunding me. Thanks.

I then received an email from your company on 3/**/14 at 6:17 p.m. stating:

thank you for your recent fragrancenet.com order # [redacted]. We're pleased to let you know that your order has been shipped from our warehouse via FedEx SmartPost. (final delivery of your package will be made by the United States Postal Service). Your tracking number is: [redacted].

Firstly, not only was I completely annoyed at the fact that when I sent an email, all I would get in return was an automated email, or what seemed to be automated. I have worked in Customer service for a large corporation in the past, and I was absolutely apaulled how your company handles concerns of customers. I had advised that your website displays wrong information on the delivery times when reviewing your order. Had I had known that this order would not have been here by 3/**/14, I would have NEVER placed it on your website. Not only did your company advise that a product I had selected was on "back order" (when I 100% knew that it did not say it was on your website) your representitives fully ignored my email stating I needed to cancel my order if it would not be here by 3/**/14, and suddenly the product was available and shipped once there was a request to cancel. I find this absolutely horrible. I then sent 5 response emails after the confirmation email I received. ALL of the representatives that responded, would not answer any of my questions or be of any help. They would just copy and paste:

We're pleased to let you know that your order has been shipped from our warehourse via fedEx SmartPost. (Final delivery of your package will be made by the United States Postal Service). Your tracking number is [redacted].

This was basically your company saying "your order was sent, there's nothing we can do for you". It was completely rude. Not to mention, I checked the order status and it would not be delivered until 3/**/14, which defeated the purpose of my order. Since your company refused to help me, I was stuck paying an addition fee to go out and buy the same exact perfume at the mall. Therefore I spent twice as much.

I have a huge problem with the fact that all of my emails were ignored and even though I tried to take precaution ordering and emailing your company, you ignored it. I am now out $65 since I had to go out and purchase the same product on my own because your website had given incorrect information and your staff ignored my request to cancel my order and refund my card.Desired Settlement: When I was placing my order, it was between FragranceNet and Amazon. I decided to place my order on FragranceNet.com because they were advertising free shipping for orders over $59. This is the only reason I had also included item 221061 (Bare Escentuals i.d. BareMinerals Face Color-soft focus true--0.57g/0.02oz. for women) so that I would receive the free shipping.

Since the companys website had given me incorrect information: Standard Ground U.S. Shipping (2-5 business days), and ignored my request to cancel the order and receive a refund to my credit card, I would like either a refund of some type to my credit card or them to adjust the billing and refund me some of my money. Because of this incorrect information, I had to go out an buy the same product I had ordered which costed me an additional $65. If I had known when reviewing my order, that I would not receive it by the day I needed it, I would have canceled my order all together. Instead, I ended up spending $113.15, buying an extra perfume that I do not need, and having to deal with this whole issue.

I have worked for customer service for a large corporation in the past and if I had ignored a request or a concern from a customer, I would most likely have lost my job. Apparently after the numerous duplicate responses I received through email, they could not care any less what your issue is as long as they get money.

Business

Response:

Customer's order was delayed. Customer believed items were in current inventory. An additional 15% discount has been applied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I am POSITIVE I selected two items that did NOT say they were on back order. I know this specification because I read that it would delay the order. I didn't even need the makeup I selected that they stayed "delayed the order". I only purchased it to make my order over $59 to qualify for the "free shipping". I know their website did not state that it was on back order because if it did, I would've selected another product of equal value to qualify for the "free shipping". I needed this order by a specific date, and the option of standard U.S. Ground delivery stated it would be delivered in 2-5 business days. It is this companies error if they did not update their website according to their inventory. It is also the companies issue that they specifically stated that the option of standard ground U.S. Shipping would take 2-5 business days. It does not say estimated, or approximately. If it had, I would have made sure to have ordered my perfume off of another website. Because of their careless mistakes and awful customer service, I spent an additional $65 that I wouldn't have had to if I got my order when they stated I would have.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Customer can either accept the additional 15% off the product or request an RMA to return the product for a full refund.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Again , because of this companies numerous errors, the response they have given is not a solution at all.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On 12/**/2015 I placed an order. That order # is [redacted]. Shortly after placing the order I discovered a 30% coupon code and called them to ask if they would apply it. Apparently, they were very busy and could not take my call however, within their recording they state that if you want to change your coupon code, it can now be done on their website. I immediately went to their website and after some scouring through was able to locate the option which is done by submitting an email. I followed the instructions and did so. I waited about a week or so and never received a reply so I called them again. However, they were too busy to take my call once again. I went through the website and submitted my request again. I waited another week or so and never heard from Fragrancenet. I tried calling them again but now they were closed for the holidays. I waited until they reopened and on 1/*/16 contacted them again on the phone. I waited 56 minutes to speak to a rep but was disconnected before one came on the line. I called again today 1/*/16 and waited 1 hour and 16 minutes to speak to a rep who was extremely rude and stated that all of the 30% coupon codes had expired at the beginning of the year. I informed her that though they may have expired now, they were certainly valid at the time of my purchase and that I had requested the discount 2 times in December. I asked her to please check the email server for proof, before I was done speaking she said hold on and put me back into the queue where a recording stated I was number 36 in line. I had already waited over an hour and simply hung up the phone at that point. I'm not only frustrated with this situation but feel like it was abuse of my time and would like a resolution. Thank you in advance.Desired Settlement: Billing adjustment

Business

Response:

Additional 5% has been issued. Customer will see a refund for $3.78.

Review: The perfumes they sell are not real. They are perfumed water.

Since we did not test the perfumes as soon as they arrived, we cannot return them and get our money back.

My husband ordered 2 perfumes for himself and I ordered 3 for gifts and 1 for me.Desired Settlement: We would like a refund.

Business

Response:

The products in question are from three different orders - two from 2015 and one from February 2016. Return Merchandise Authorization has been processed and return mailing label sent to customer. This customer never contacted us regarding their concerns. Since these orders are far beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I do not want a gift certificate from Fragrance .net. Their perfumes are fakes.[Your Answer Here]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer never contacted us regarding their concerns. Since these orders are far beyond our published return policy, a gift certificate for the value of the return will be generated upon receipt of the product.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[We do not want a gift certificate and have expressed so previously. Let's just drop everything. It was a very expensive lesson to learn.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

I just recently ordered from them and I received everything undamaged and the same as if I got from the store. They emailed me all the tracking info from their site to [redacted]. I received it right on time for my fiances Birthday. I will be ordering again.

Review: I placed an order online with Fragrancenet.com on June **, 2015. On June **, 2015 [redacted] received information that a shipping label had been created. On June **, 2015 I contacted Fragrancenet.com via their [redacted] number but I couldn't get in touch with anyone, after calling to separate times and waiting on hold for over 20 minutes each time. So I went to their website and contacted [redacted] via online chat. I requested that my order be canceled and she told that she couldn't cancel the order, because it had shipped. I told her that [redacted] has not received the item and in the case that [redacted] did receive the item, I asked [redacted] to place a stop order on the [redacted] shipping. She told me to contact her Supervisor at their [redacted] number, (which no one answers).Desired Settlement: I want a refund.

Business

Response:

Please refer to email attached. Additionally, the package is showing movement.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The did not confirm that they canceled the shipment. I requested that they put a stop shipment order on the package. They did not.I do not want the product.They did not refund my money. Nor did they indicate that that have or will.I requested to cancel the order they refuse to cancel the order.I requested a refund, they refused.They illegally charged my credit card after I told them to cancel the order.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They are lying, they can send a stop order to the [redacted], they just refuse to do so. [redacted] stated that only the shipper can request a stop order. Also I don't know who is responding to me and what their title, ID number is etc...See the attached documents.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] does not offer option to stop orders while in transit

Review: I ordered a bottle of youth dew perfume on dec 4. I never received the order. I sent the company an email regarding the issue and got no response. I called and waited over 30 minutes for my call to be taken, only to be greeted by an aggravated customer service representative, and then hung up on. I want a refund of my money since I am unable to have anyone contact me or help me with this issue.Desired Settlement: Refund my money.

Business

Response:

Tracking #[redacted] will be delivered by the [redacted] on 12/**/2015.

Review: I Ordered a men's cologne GIFT SET which was suppose to $74.96. I was charged $84.30. I contacted the seller over 9-times to fix the price difference and me AND my Law Firm let them know they have engaged in false advertisement by doing us this way and ALSO for being the SELLER on [redacted] for this same GIFT SET for $73.00 and then denying this price difference as well. FragranceNet each time (over 9-times) emailed back to us that they had an excellent rating with the Revdex.com and they were NOT going to adjust our Order to make it correctly priced. They are one sorry BRAGGING online company!! They BRAG about not being able to be dealt with by the Revdex.com. They REFUSE to help a good customer by adjusting the price to reflect the $9.00 - $10.00 difference. They are rude, calculating and offensive,-most un-professional. NINE to TEN DOLLARS we're talking about here and they won't even make things right with us.Desired Settlement: Credit our VISA $10.00 and apologize. If the Revdex.com sides with FragranceNet, we will take this up with our Congressman. We've had to go to our Congressman before to get help and we'll do it again.

THIS IS AN OUTRAGE~!!

Business

Response:

This customer placed his order with FragranceNet.com at a price of $85.30, not from [redacted] Marketplace or [redacted] Storefront. No false advertising involved.

If customer would like to return product for a refund and then purchase from [redacted] at their listed price please have customer request a Return Merchandise Authorization.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

As stated, we have documentation that FRAGRANCENET committed Fraud and we DID IN FACT see and purchase the GIFT SET on their WEBSITE that was priced at $74.96.

Even though we were not buying from [redacted], FRAGRANCENET did IN FACT advertise this SAME Gift Set with FRAGRANCENET being the SELLER.

We expect an approx. $10.00 credit to our credit card. WE WILL NOT STOP PURSUING THIS! WE WILL CONTINUE UNTIL WE GET OUR CREDIT!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

FragranceNet.com reiterates: we have checked the transaction logs and the gift set was never listed for $73.00. As an internet company - every transaction is recorded and can be tracked. If customer would like to return the product for a refund he may do so by requesting a Return Merchandise Authorization.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]NO! you bunch of liars! It WAS IN FACT on your website and you removed it~!!! You also advertised as you being the SELLER on Amazon for the Gift Set for $73.00!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: My husband ordered a bottle of Chloe Eau de Parfum from this website for Mother's Day 2015. I just recently got around to using it as I still had some left in another bottle I owned (purchased from Sephora). This "new" perfume from Fragrancenet.com is not Chloe! It smells nothing like the original Chloe (I've worn it for almost 8 years now). It seems to be watered down or have a heavy alcohol smell that a 6 month old fragrance should NOT have! It even irritates the skin on my wrist. I am highly disgusted and when I called to work it out with the company, I had to wait on hold for 62 minutes!!! When I finally got someone on the phone, she all of a sudden tried to transfer me and the call was disconnected!!! I call back and am told to call back another time by an automated voice each time I try to call back!!!Desired Settlement: Refund or Replacement with CORRECT AUTHENTIC parfum.

Business

Response:

Return Merchandise Authorization processed. This order was placed on May [redacted]. Since it is beyond the date of return policy, we can only offer a gift certificate upon receipt of the return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Have NOT received fed ex label yet. Was supposed to receive 5 days ago.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Label has been resent.

Review: On March [redacted] 2016 I made a purchase of items in excess of 90.00 from FragranceNet. The Items where intended for Anniversary a couple week later. After patiently waiting for two weeks I learned that the order had been lost. During the initial phone call I was told that items where shipped ground and that there was restrictions placed on liquids so that is only ship method and it was slow. This was understandable to me and I then realized that according to their own restrictions that I only had until [redacted] day to request a refund on a package that had not been delivered. I then called on the [redacted] and was on hold for 40 minutes while a computer repeated I was number 15 in queue for the entire phone call until 5:05 PM then I was told to call back during normal business hours. In fear of not meeting the criteria for a refund or claim I sent an email that night. I then called back on [redacted] and was on hold for about 15 minutes and was finally greeted by Maria. Her smile was coming through the phone let me tell ya. I then asked about status of package and found that apparently it had been lost (not sure how long they had known that) and that I was issued a refund from the email I sent the night before. I then asked the question of about them not being reliable or dependable and was a refund the only option. Since the delivery had already missed the Anniversary I was still slightly interested in the items. I was informed that this was not an option and at this point the refund was already issued and that my troubles was an acceptable fraction of the thousands of orders that was placed with no issues. I must be very unlucky for this to be the first purchase made and to have this trouble. For me to rely on FragranceNet as part of an Anniversary was a mistake that I hope I can keep someone else from making. If it is acceptable for this company to cause this much worry, replanning and wait on a promised item and then pop up at the end and say sorry about your luck here is you a refund then this company is not one I would recommend doing business with. Be wary that you may be Maria's next acceptable fraction in this Company's thousands of orders. Make a safe decision and order from [redacted].Desired Settlement: Desired Outcome is a formal apology and acknowledgment of all the trouble and anguish caused by this mishandled order. It would have been acceptable to me while speaking to Maria for her to offer a significant discount and some type of rush shipping on a replacement.

Business

Response:

We sincerely apologize for the frustration and inconvenience regarding [redacted] order with us. Referring to [redacted] email to our Customer Service Department on 3/**/2016, he only asked for a refund which was promptly processed for his lost package. As you can see, from the [redacted] tracking information attached, the order was placed on February [redacted] and shipped on March *, 2016. Although we were efficient in filling [redacted] order, [redacted] seems to have lost track of it, which is beyond our control. $90.73 refund was processed on 3/**/2016.

Review: I bought a product for approx. 31.00, returned product (via company's instructions) then received an email stating $23.80 would be credited me on my account (that was fine I was charged shipping fee due to wrong product ordered was my mistake), I then received my statement from credit company & fragrancenet.com charged me $60.95 & when I went to call customer service #'s they were all disconnected? Please help. Thank you.Desired Settlement: A credit of $60.95 billed to me in error.

Business

Response:

We have only one charge in our system for $60.95 on 10/**/2013. On 11/**/2013 a refund was processed for returned item of $23.80. We will need a printed copy (not a web statement) of her back statement if customers sees more than one charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,