FragranceNet.com, Inc

Review: On February *, 2015, I made a same-day wire transfer to Fragrancenet.com's Keybank account in the amount of $443.82. This wire transfer was in accordance with the companies instructions. It was a payment for Order [redacted]. Over the last few weeks, I have called at least 4 times, each time waiting approximately 45 minutes on hold to speak to a representative. Each representative has told me that my payment is not showing in their system that it has arrived. I have been told it should take a week to apppear even though I paid $25.00 for expedited same-day transfer. Regardless it has been over 2 weeks, going on 3 weeks and they continue to tell me it has not arrived. I also emailed their [redacted] email and no response. I emailed them all the bank documentation confirming the wire transfer arrived to their account on February *, 2014. At this point I feel I have no other choice but to seek remedy through the Revdex.com. They refuse to pass me to a [redacted] and they tell me someone will call or email after they look into the matter and they never do. I have the two emails with the bank information that I sent to the company if anyone needs to review it. I even asked them to review the information to confirm there was not a mistake by my bank. However, I have had no response.Desired Settlement: I have told them to please send the merchandise promptly plus the $25.00 I paid for expedited same-day wire transfer OR a refund of all out-of-pocket costs which would be the $443.82 plus $25.00 wire transfer fee. Either will do, but I have had no response.

Business

Response:

This promotion does not provide the ability to give the customer the option to cancel the magazine on our website. Additionally, the only information transferred to M2M Media is name and address. Credit card information is not transmitted to them.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The businesses response is non-responsive to my complaint. It states "This promotion does not provide the ability to give the customer the option to cancel the magazine on our website. Additionally, the only information transferred to M2M Media is name and address. Credit card information is not transmitted to them."My order was for perfumes and involved a wire transfer for perfumes that were never delivered. I do not know why their response concerns a magazine cancellation. I am still waiting for merchandise to be delivered which was paid for on February *, 2015. It has been 21 days.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Order will be delivered 3/*/2015. Tracking #[redacted]

Review: I ordered cologne on 12/*/14 and received confirmation that my order was being processed through [redacted] on 12/*/14. Since it's been over a week and I have not yet received my order, I decided to call their customer service with the number on their website but never was able to speak with a "live" person. I also sent an email regarding this with no response!!! POOR CUSTOMER SERVICE!!! I then decided to contact [redacted] but they have NO record of my tracking number!!!! So now my holiday gift will not arrive in time!!!Desired Settlement: I would like a REFUND ASAP and they should answer their emails and their phone!!!!!

Business

Response:

Refund issued

Review: I purchased a product, specifically a cologne. I received my order in a timely fashion, but the product was not original. This product was fake in every aspect, bottle, smell, strength, even color and feel of the liquid inside. On their website it states that absolutely no imitations were sold, this was a lie and now I am out of money and a birthday gift. I called and complained for an immediate return and I was told no, I asked for a supervisor and their response was they only have ones they can email, which means I couldn't speak with someone about my money techniquly being stolen.Desired Settlement: I'd like a immediate refund of my purchase, without the hassle of taking time out of my very hectic schedule to return the product. I'd also like them to mention that it could be imitation product since this is falsely describing what they are selling.

Business

Response:

Created Return Merchandise Authorization to sent product back. FragranceNet.com will not charge return shipping fees upon receipt of customers return.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I want a immediate refund without having to take time to find a box and send a product that you guys claimed real. You are stealing peoples money by falsely stating that your items are REAL, and not knockoffs. I'm prepared to get legal advice due to your false claims on your website, regarding your products. You and your business is STEALING the publics money!

"We only carry genuine brand name perfumes and colognes at the best possible low cheap prices. Absolutely NO imitations or knock-offs." this is a direct quote from your home page, may I have an explanation of why this is on there when it is clearly false?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

That is fine. I'm going to keep your product, and find a lawyer to help with this. I'm going to get this product I received from you and get proof it's not authentic. Then I will see you in court. Have a nice day fragrancenet.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Unfortunately, without the return of the product we can not investigate its authenticity.

Review: My friend bought Lancome perfume for me as a gift from fragrancenet.com. I have read a lot of speculation about the products not being legitimate at this site and I checked with Lancome to verify. Lancome confirmed that fragrancenet.com is not an authorized retailer for Lancome so I wanted to return the item.

I have tried calling several times only to be on hold for over 10 minutes before finally hanging up. I have also sent a return item request by email but have never received a response.

I just went to their website to review their return policy. If you open the product packaging you do not get 20% of the price and you have to pay for shipping... the worst return policy I have ever encountered!Desired Settlement: I would like a 100% refund before I send the product because other reviews I have read on Revdex.com say that the customer returned the product and never received the refund... and still unable to connect with them.

Business

Response:

Return Merchandise Authorization sent via email to customer. Once return items are received, as per our published return process, refund will be processed.

Review: Ordered a cologne that has been discontinued in department stores. "Poeme by Lancome". Advertised that it was authentic. Been wearing this product for over 15 years, I know what it smells like. It smells nothing like my favorite cologne. I did a review which never was posted (wasn't surprised) I also was never contacted about my disapointment. I was going to let this matter go and decided that even though it's past 30 days, my complaint may help someone else.

Business

Response:

Order was placed order on 6/**/2013. Customer contacted us after placing the order to apply two (2) coupons to one order. She was advised that multiple coupons were not accepted. Once coupon was applied.

This customer never contacted us about a damaged item yet did contact us to add a coupon to her order. A Return Merchandise Authorization will be processed. Once the item is returned, we will process a refund according to policy.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

First, I never contacted them about two coupons. I don't know who they have me confused with. I did do a review twice, but neither were ever published. Also, the item wasn't damaged, it was a cologne that I've been using for years and it smelt nothing like it was suppose to.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The fee is not a restocking fee. The fee represents a late return fee. We have a 30 day return policy, clearly stated. The original order date is June **, 2013. Return Merchandise Authorization request from customer is August **, 2013. Clearly beyond the 30-day return policy limit.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The return was initiated on the companies end once I filed with Revdex.com. I didn't request it. My review on their site was never posted for the public for obvious reasons. ( I sent two) If they really cared about my satisfaction they would have contacted me once I gave the bad review. The return policy does state 30 days. I knew nothing about a late return fee. Where is that stated if the return policy is 30 days? Again I reiterate, I've worn this cologne for many years. There would not have been an issue at all if I had got what I requested in the first place and not an imposter.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered a product from this company on Dec.*, 2015. On Dec.**,2015 I received an email stating my order had been shipped. I was keeping track of the delivery as I needed the item for Christmas. The [redacted] tracking stated I should receive my order by end of day on Dec.**,2015. I did not receive my order. I went back to check tracking with [redacted]. I just got a question mark! Next day I checked tracking of order again, it now states I will receive my order by end of day on Dec.**, 2015. Still no delivery. I tried to contact the company thru their customer service line, they do not answer their phones. I used their line for placing orders and waited about an hour and a half and spoke with someone who told me [redacted] had delivered the package to my local Post Office. I called my local Post Office and they do not have the package. I then called my credit card company, and sure enough, FragranceNet.com has already billed me for this item I have yet to receive! As a matter of fact, they collected their money a day after I placed the order. I have just been getting the run around with this company and from checking on their [redacted] page, I am not alone. I just want my money back and cancel this order. What a nightmare!Desired Settlement: I would like the order cancelled and my money returned.

Business

Response:

Refund has been issued in full

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Called to search for an order that has not shipped after 12 days. Waited on hold for 1hr 45 mins spoke to a representative she transferred me and hung up. Called back on hold for 1 HR 30 mins the representative said there is no extension and hung up again.Desired Settlement: Contact by the business.

Business

Response:

Tracking on [redacted] displays delivery date on 12/**/2015. Tracking #[redacted]. Will refund if package not received by end of day 12/**/2015.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Today is 12/**/15 and the package still has not arrived. To call the company where I waited on hold for 2 phone calls totaling 3 hours is unacceptable. I work full time and do not have time to hold for that period of time only to have the call disconnected by rude unprofessional representatives!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Package has been delivered. If no longer wanted, please contact us for a Return Merchandise Authorization.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on 2/**/2015 for a perfume product that they guaranteed would be delivered on 2/**/2015. Fragrance.net emailed me a tracking number on 2/**/2015 saying that the product had been shipped out. I tracked the package on 2/**/2015 and there was nothing posted or information provided for the tracking number that Fragrance.net provided me.

I decided to call [redacted] customer service to see if there were any weather delays or just why there was no information posted. The [redacted] customer service representative informed me that they never received a package from Fragrance.net just the tracking number.

After finding out that information from [redacted] I emailed Fragrance.net with my concerns, they then followed with a reply that I should allow 4-7 days for the shipping. So I waited, and still no information posted on [redacted] tracking site and I hae sent 2 emails to Fragrance.net and now i'm getting no response. If you try calling the customer service line you will remain on hold with a live individual ever answering.

I've been charged for this product already, I want what I paid for. It seems as if they can not keep up with their customer service demand.

I'm asking for help, because I know feel as if they are trying to get away with keeping my money. This company needs to make right and fix this problemDesired Settlement: Again, I would like for this company to make right their wrong. I want what I paid for with no hassle.

Business

Response:

When customer placed order on our website, it was clearly stated that standard shipping (which she chose) is NOT a guaranteed service. Email was sent asking if she wanted a refund or reshipment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:Your Answer Here]

The business never contacted me regarding offering a refund they replied saying that the item had been shipped and to wait 4-7 days. the option that they had given for delivery was free shipping and it guaranteed that the gift would be delivered by 2/**/2015. I didnt want the refund, I wanted the item I had paid for. And if I didn't choose a delivery option, why would they have sent an email stating that it would arrive within my chosen delivery time ?At this point I would like a full refund, i've bought from them many times and this is the first that im having a problem with them and last time i'll be dealing with ordering from there company.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Order was reshipped express on 2/**/2014. Replacement will arrive on 2/**/2014

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On December *, 2015 I ordered a Christmas gift. I received an email that it shipped on 12/*/15. The gift never arrived. I emailed several times and went on line chat. I asked to speak with a manager, and I was told to email (again!). I explained that I wanted the gift expedited--It looks to the recipient that I never purchased a gift!!! A nasty person named Patricia said that there are no managers, only email (which I have already done). She refused to ship the order and TOLD ME TO STOP RUNNING MY MOUTH! I want the gift expedited!!!!!!!!!!!!!!!!!!!! I paid, the company had my money (for more than one month) and I was told to STOP RUNNING MY MOUTH!!!!!!!!!!!!!!!!!!!!! Keeping my money for a month and not responding to my emails is not ok! Issuing a refund when you get caught is not the solution! You had use of my money for a month. I want the product!!!!!!!!!Desired Settlement: Send the gift EXPEDITED OVERNIGHT with a note that FRAGRANCENET did not ship, and it is THEIR ERROR! Keeping my money for a month and not responding to my emails is not ok! Issuing a refund when you get caught is not the solution! You had use of my money for a month. I want the product!!!!!!!!!

Business

Response:

Funds have been returned to [redacted]'s [redacted] account and item 242718 has been shipped to customer at no charge.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]The item has not been received by me (nor have I received any shipment notice) and the company REFUSES to honor my MANY requests to call me to discuss this matter. Please ask the company to CALL me and discuss the details of the shipment.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

[redacted] contacted us via chat (transcript attached). Package was lost in transit and a refund was issued to her [redacted] account on 1/*/2016 - copy attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:r Answer Here]

The business is not an honest business The package was never given to shipper. The label was created, but nothing was shipped I called and emailed numerous times and asked for a call(the hold times on all of my calls were 45 minutes to more than an hour In the business own response to you they stated that the merchandise was shipped to me at no charge and a refund was issued That is a lie Customers beware of this business They lie and are not honest and reputable

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Dear Revdex.com:

I hope you could really do your homework and shut down this bogus fragrance

company. I found them online---Fragrancenet.com.

I got snowed and want my $31.90 credited to m credit card. No one likes being

taken advantage of.

The company sold me a fake fragrance back around Feb. 2014. They told me to send

it back + they would credit my credit card. Well, no credit. They don't pick up

phones when you call for help. They mess with your order history page online so

that the fragrance you purchased has no date given.

How could you let them continue practicing business when they are dishonest?

There are more complaints about Fragrancenet.com that I have been finding, too,

since I began my complaint process.

Their mailing address claims to be here:

FragranceNet.com, Inc. [redacted] Their website address is here: [redacted] How shameful to allow these criminals to keep ripping off customers.Desired Settlement: I paid $31.90. I would like that amount PLUS the shipping I paid to deliver the bogus fragrance to me.

Thank you.

Business

Response:

Customer claims this is not her credit card. Refund issued to Visa ending [redacted] which was used to place original order. Please see attached.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I placed an order on fragrancenet on 11/**/2013 order #[redacted] and somehow the order was duplicated so I receive 2 orders and was charged twice. I attempted to call the customer service number several times and would be put on hold each time and then hung up on without ever talking to a human. I then requested a and received a return number then promptly returned the product. The following is the email I received from them on 12/**/2013.Dear [redacted],We wanted to inform you that we have received your return package back at our warehouse. RMA# [redacted]We will process your return promptly. Bank processing times vary for credit card refunds but you can generally expect to receive your credit within 10 business days. 23 days have passed since that email and still no refund. Emailed customer service through the website a few days ago asking about the refund and received no response. Again tried the customer service number on the website and again was put on hold and hung up on.Desired Settlement: I would like the refund I was told I would receive promptly credited to my bank account.

Business

Response:

Return Authorization has already been issued along with the return label sent to customer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I received an email that they had received the return on 12-**-2013 and my refund would be posted to my bank account within 10 business days and I have not received the refund.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Refund issued 1/**/2014.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I ordered a perfume online from Fragrancenet. It was my first time ordering with them and I was a little hesitant but their website ensures 100% Genuine Guarantee and No Knockoffs so I took a chance. I ordered a frangrance that I had just run out of, so I was very familiar with the smell, sight, and packaging of the original product. When the product arrived, right away I noticed there was no cellophane, which was a red flag. The bottle, the packaging, the scent was all identical to the original. However, the smell vanishes after 15 minutes, regardless of how much you put on. Having owned the original, I know this perfume lasts all day long on me. I contacted the company online to express my dis-satisfaction with the product. I received a generic response that my inquiry would be processed and I would receive a response within 24 hours. That did not happen. The return policy states that you must receive an RMA from customer service before you can return the product. I have emailed the company two more times requesting an RMA, I have tried calling twice and have been placed on a perpetual hold. How can I return this if I cannot get a responce from anyone? This perfume cost me $75. I am not happy with the product at all, I do not wish to keep the product, I would rather take my money and pay a higher price elsewhere to ensure I purchase the real product. This is very sneaky on the business' part and I feel extremely ripped off as a customer. I know my perfume, I know that each perfume has different reactions on different people, and I know that this perfume I received is not the genuine perfume. If it was, it would be wrapped in cellophane and the scent would last. This is not exceptable and I would like this situation to be made right. I do not want an exchange or a credit, I want my money back so I can purchase elsewhere.Desired Settlement: Full refund - no restocking fees.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My original purchase was made on **/**/2015 for $76.92. This amount has been deducted from my account and paid in full however, I have yet to receive my items. They said they were delivered on [redacted] and left on my front porch. I didn't receive them filed a complaint with the postal service, fragranceNet and filled out a police report. FragranceNet stated they would replace the items due to know proof of who received the items and this time they would ship them 2 day priority mail. That was on December **, Order Number: [redacted] Order Status: Order Shipped on 12/**/2015 Shipment Vendor: [redacted] Shipment Tracking #: XXXXXXXXXXXXXX. To this day I still haven't received items, the tracking states:

"A shipping label has been prepared for your item at 9:00 am on December **, 2015 in [redacted]. This does not indicate receipt by the [redacted] or the actual mailing date".

I have tried calling and am disconnected because of "high call volumns", I have emailed them 3 days in a row and have yet to get a responce and now there is another purchase showing for $**0.19 on FragranceNet: Order Number: [redacted] Order Status: Order Shipped on 12/**/2014, Shipment Vendor: [redacted] Shipment Tracking #: XXXXXXXXXXXXXXXX. However when I try to see where this item is going to and where it is this is what I get from [redacted] tracking:

Not found This tracking number cannot be found, please check the number or contact the sender.

I have emailed FragranceNet 3 times about this stating I didn't order these items or did I authorize the purchase of these items. My response was:

Thank you for contacting FragranceNet.com. Unfortunately we are unable to cancel your order at this time since the order fulfillment process has already begun. Please let us know if you have any further questions. Thank you, FragranceNet.comDesired Settlement: If they can't provide my orginal items I ordered before Christmas I would like a refund for the $76.92 and I didn't order or authorize the other purchase for $110.19.

Business

Response:

Order #[redacted] was placed on 11/**/2015. No delivery information available; refund issued for $76.92. Order #[redacted] was placed on 12/**/2014; standard delivery. Customer did place this order with same billing and shipping info as order #[redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because

Review: December [redacted], 2015 we made an order on their website (order number [redacted]) and we got the free shipping because we ordered over the minimum, but it said explicitly "[redacted]. We called, and they told us it would be an extra fee to get it here by Christmas! This is time sensitive, and we need our order! We can not afford multiple gifts for our family, and just really need this before Christmas, and they were not willing to work with us without up-charging us to get it here by the time the email they sent us said it would be here (Shipping Method: Standard Ground U.S. Shipping (4-7 business days)).Desired Settlement: Please deliver my order by Christmas, as you stated in a email "Shipping Method: Standard Ground U.S. Shipping (4-7 business days)". This will either make or break our Christmas, and I cant afford multiple gifts for my family.

Business

Response:

Customer placed this order on 12/**/2015 and selected Standard Delivery which is not a guaranteed service. Order confirmation (attached) does not state anything regarding Christmas delivery.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The email clearly states that standard shipping is 4-7 business days, it doesn't matter if it's Christmas or not, the email clearly states this.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Spoke with customer on 12/**/2015. No movement with common carrier; refund issued in full.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Although the first correspondence I had from them was on the [redacted], not the [redacted], BUT due to their co-operation and them trying to get it here on time, there service has been more then satisfactory. Thank you all for your time, and your efforts, and we appreciate the kindness and help with our Christmas order. Happy Holidays, and we will definitely be ordering from you in the future, and will try to make sure we order earlier to meet deadlines, knowing now that it takes a bit longer then it says to get here. Thank you!

Sincerely,

Review: I made two purchase on **/12/2014 . One carried the order number # [redacted] and the other # [redacted]. Shortly after the purchase, the requests are on hold. Address confirmations were requested . On the same day were sent by email all the information requested . An order was released and sent but the other of number # [redacted] is still on hold. Have been sent millions of emails and no response . It's been over a week and still nothing happened. The amount paid has been deducted from my credit card and I'm out of the products.Desired Settlement: Just wish my request was passed to processing and shipment to delivery as the other was , because I got the order.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased two bottles of perfume. Both bottles are fake and smell of rubbing alcohol. I have tried to contact the company twice and have received no response by email or phone. They advertise and charge for authentic perfume. Bad product and worse customer service.Desired Settlement: I would like a refund for the products I purchased. I have contacted company twice and have received no response.

Business

Response:

Return Merchandise Authorization has bee processed and return label sent to customer. Will refund upon receipt of returned package.

Review: Website states that the perfumes are 100% authentic. I ordered two perfumes and two colognes for Christmas gifts. I also received two perfumes as a gift from my husband and he bought one for his mom. All seven are fake. I have been wearing these perfumes for years and they do not smell like what I received. How can a website sell knock off perfume? Isn't that illegal? Then I see that they have an A+ rating but everyone online is talking about how they have been ripped off. I do not feel that I should have to pay to have these items shipped back when I did not receive what was ordered, which was an authentic product.Desired Settlement: For them to supply me with a shipping label to return the fake products and receive an IMMEDIATE refund.

Business

Response:

Return merchandise authorization created on 12/**/2015 for orders: [redacted]. Upon receipt of return, refund will be issued.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I did receive RMA's, but I would like to keep this open until I receive a full credit. If you read reviews on the company many are saying that they are still waiting for a refund. I also do not understand how it is legal to sell fake perfumes?! I brought these to a department store and two of the perfumes have been discontinued. This is fraud!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I ordered men's cologne from frangrancenet on the WalMart website, on Dec [redacted].

Everything else ordered from walmart arrived, but the cologne still did not arrive as of Dec [redacted]. Ten days is plenty of time for this to have arrived.

The order tracker on the walmart website returns an error every time.

I've sent them four e-mails to check the status using [redacted].

The email gets kicked back as UNDELIVERABLE every time.

I called their customer svc number ###-###-#### during normal business hours and got a recording saying they were too busy to take my call.

They have made themselves completely invisible to the consumer.Desired Settlement: I want them to respond to the consumer. I need to know where this package is. Its a Christmas present and now its location is unknown. They need to RESPOND to all customer inquiries or shut down.

Business

Response:

Package delivered on 12/**/2015 (see attached). If no longer wanted, please contact customer service for a return merchandise authorization.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The response they give has nothing at all to do with my complaint. Its a generic reply.My complaint is VERY clear and involves the breakdown in communication of the company, and their refusal to be able to be reached by the consumer byphone and e-mail, and the non working "status check' for the product purchased. The package was finally delivered two weeks after ordering but that doesnot resolve the concerns in my complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Well,I Martin Rangel place an order on December [redacted] 2015 and they shipped me a totally different order. Now they don't answer to my questions ,I think the company is a scam,Desired Settlement: I would like fragrance.net to refund my money that's all thanks.

Business

Response:

Return Merchandise Authorization was issued on [redacted].2015. Refund will be issued upon receipt of return.

Review: I recently purchased health and beauty products from this company in January 2015. Today I received an unwanted and unordered subscription to People magazine. As I checked the source of this action, I discovered that FragranceNet authorized a company called [redacted] (###-###-####) to send me this subscription.Desired Settlement: I want my subscription immediately discontinued - and want this practice discontinued since it places the burden on the consumer to have to cancel an unwanted service.

Business

Response:

We have contacted [redacted] to ensure cancellation of subscription.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I appreciate that [redacted] is canceling the subscription to People magazine. But the bigger issue is why Fragrance Net provided my name and contact information to [redacted] without my express consent. I did not authorize the release of any information about myself to [redacted] and never requested a subscription from that company. I think the company, Fragrance Net, needs to reevaluate their business practices and require each consumer to either accept or reject the subscription offer. Consumer addresses and emails should NOT be provided to other companies for the purpose of providing additional services when the consumer has not approved it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have confirmed the magazine subscrpbtion has been cancelled. If there is another issue with this order, please advise.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The answer is not responsive to my complaint but it appears unnecessary to continue with this process. The company indicates my subscription was cancelled and it has been. My more significant issue is that customers of FragranceNet should be able to opt-out or explicitly consent to their names being provided to other vendors. I was NOT afforded an opportunity to opt-out and did not approve their providing my personal email to other vendors.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,