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Please see the original reply where the member was offered a six month extension, instructions on how to terminate membership per the NRA Bylaws, and the NRA policy on refunds It is unclear as to what else we can do for him at this time

We refunded the full amount earlier todayThere was confusion over the addresses as a result of how our system operates and when information added gets updated in the main databaseBut, as [redacted] would have no reason to know that we are waiving the no refund policy.I apologize for the annoyance [redacted] clearly experiencedIf he would like to give us another chance, we would be happy to provide him with a one year membership, free of chargeIf [redacted] is happy at the end of that year we would love to keep him as a memberIf he would like to accept this free membership please let me know and I will take care of it.I hope everyone has a great new year!Skipp

[redacted] When you originally joined for free, we sent out your membership credentials Sometimes, items do get lost in the mail so that is why our customer service reps were willing to reorder your credentials on just about each occasion that you contacted us At this point we have ordered and mailed to you four different sets of membership credentials Each were indeed processed and shipped out We also gave you an additional free year of membership So you have now received years of membership at no cost to you which included your no cost insurance and your magazines (which you have acknowledged you received) We do very much care about the members that contribute to the NRA We have even gone out of our way at our expense to try to accommodate a member who has not contributed anything financially We have given you free years of membership in the NRA, and mailed out sets of membership credentials at our expense At this point there is no further action we are willing to take, unless you are willing to contact us and pay to renew your membership

Tell us why hereMy original complaint stands the sameIf the NRA does not want to offer a rRduced Length of Membership Renewal (less years) at Lower Cost...then I will have no choice to proceed accordinglyNRA has still Failed to live up to their original Contract This is the 2nd time offering a resolution, and none on their part (for the record) Thanks you, [redacted]

[redacted] [redacted] I am rejecting this response because:The information provided in the response from the member services division is incorrect I was at a local firearms distributor and NRA had an advertisement telling people that if they bought a specific firearm, which I did that cost me over $350.00, we would receive a year membership valued at $(this is the cost of the regular membership, not the associate membership they referred to in their response) This also included a free gym bag I cannot understand why they would now recant and say that I am an associate member, when I have received all of the other regular member benefits (firearms insurance, magazine subscription), with the exception of the gift we were promised [redacted]

Dear [redacted] ,Thank you for contacting us We did indeed receive your cancellation letter and your membership was cancelled on March 23rd, The letters that we send out are generated and sent to the printers anywhere from 8-weeks ahead of the actual mailing date Therefore it can take up to 8-weeks for the mailings to completely stop You should stop receiving materials from us by the end of this month If you ever need any further assistance, please do not hesitate to contact us at ###-###-#### Option will get you directly to NRA HQ Best Regards,NRA Member Services

I will update our records and have your phone number placed on our internal “Do Not Call” list to ensure that we do not call you againPlease allow 7-business days for this to take full effectKen NRA Member Services

The communicator you spoke with gave you incorrect information There was never an error with the system Each of the member packets we sent out has a ship date One of our member service reps even personally made a membership card and mailed to your address

Well, it appears that the NRA is now asking the Revdex.com to excuse them from providing membership services, respond to enquiries, and uphold its core precepts? The NRA has a reputation for being "proactive" in protecting member rightsThe NRA's previous response indicates: "This is the first complaint the NRA has received regarding this company." I'm not sure what the litmus test is for the NRA, how many cases of infringement a company has to commit, before it warrants an investigationSince the NRA didn't respond to any of my inquiries, how could I expect to "believe" that the NRA has not received any other complaints? The NRA considers "infringement" a benefit at a 5% discount? The respondent indicated: "I am sure others would complain if the discount was stopped." Who is: I am sure? Since the individual is speaking for 5,000,members this "assumption" should have a name attached to itThe NRA is ENDORSING the merchantThere is nothing stopping the merchant from offering the discountBut, the NRA certainly can stop endorsing the merchant by including it in their merchant discount listingHow many more members would complain if they knew the merchant was infringing upon their rights, with the NRA's knowledge, while accepting contributions based on sales volume? The members could decide patronage if the NRA wasn't actively engaged in sweeping this under the rug NRA ardently defends any type of prohibition, registration, or restriction that relates to infringement of 2nd amendment rights and spends millions $ in the processBut, now it claims it has "no" influence over a company who allies itself to the detriment of members of the NRA If the NRA will not take the lead on this, they will not only be losing memberThe life membership legacy will not be passed down to my three sonsIt is still my responsibility to raise awareness with my fellow members about the vendor and NRA's failure, if not violation as I did in a previous forum: NRA - Sleeping with the Enemy? 2nd generation life member (retired military) disillusioned with the NRAOne of their endorsed merchants, [redacted] subjected me to invasive questioning over an order I placed for innocuous items like optics and a Mini-scope mountI requested the order be shipped to my neighbor across the road in rural [redacted] as he is home when [redacted] comes aroundI was subjected to (2) rounds of questioning by [redacted] : what are these items intended for, what is your relationship with ....., etcI finally cried foul when [redacted] required me to complete a federal form which would be kept on fileWhen I refused to comply [redacted] canceled my orderI informed the NRA that keeping a record of gun accessories could easily be equated to gun ownershipFurther, that federal regulation (ITAR) does not apply to domestic salesI asked them to investigate and told them I didn't appreciate the NRA endorsing a merchant whose policies contradicted NRA core principlesAfter (5) emails and phone calls the NRA didn't grace me with anything more than an auto generated responseMy opinion: the NRA is more concerned about fueling their business with contributions from low threat violators than to actually preserve individual rightsIf you do some research on salaries, this thought might not be so shockingThe "association" has become big businessSince NRA wouldn't respond to me, I filed a complaint with the Revdex.comAm I the only one that thinks the NRA has an obligation to respond to such an inquiry? I think the least I should do is spread the work about [redacted] My rights are more valuable to me than the 5% NRA discount offered by the merchant If the NRA is not willing to support members by maintaining their covenantI will accept the return of any and all dues paid to the NRA to date in exchange for the termination of my lifetime membershipI will be maintaining copies of all my correspondence with the NRA to be made available to anyone concerned with 2nd amendment rights and/or the NRA's motives

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: This states nothing you now admit you have a media group but that it's not for everyone my question is are you discriminating on me based on creed? Or race? You still didn't answer the question what makes my case different than [redacted] or [redacted] my complaint is that as you had mentioned in an earlier response I'm a "35.00" per year member at least I am a member this is funny because [redacted] had no membership but you and other gun groups supported her also I fired my prior council because Evan Nappen stated that he had the necessary connection with the NRA to shed light on my stopI think it's funny that all you can say is see prior response when your responses contradict each otherThe first you say you have no media group now u do bit it's only for some members and non members just not in the per year range I don't expect you to do anything butnegative publicity will come from this is have exposed the NRA to be exactly what they pretend to protect our rights fromI intend to contact my local media I will become a gun owners advocate against the NRAYou admit do discrimination based on creed also your unprofessional in your responses you jab at my tattoo and state that's a reason I'm in this legal mess you are a joke and unprofessional this needs to be public access to expose the NRA for not caring about the average Joe with a membership Regards, [redacted] ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed as Answered] Complaint: [redacted] I am rejecting this response because:Both times I called in they stated the address was not validatedBoth stated they could not send mail unless the address was validated and it would automatically be rejected from being sentBoth stated they could not validate the address and it had to be done at headquarters (due to the membership being for life of duty members)Headquarters being the place where the poor customer service is met.The whole reason the membership was free to begin with is that the NRA was giving something to those who serve, because they stated it was their way of giving to those who sacrifice for themAlso a marketing method of getting more people to be a part of their organization by trying to show them it was worth them being a memberThe accusation that I was a "non-contributing member" is a counter that, and a little insulting to your initial claim.I'm not a difficult person, in fact very understanding to mistakesAs long as you don't keep trying to make the customer look bad because of your mistakesAt this time, your organization made multiple mistakesOnly the headquarters location has acted poorlyI can only assume the people responding to this are in the same office.I am again requesting a call from a supervisor from headquarters, as I have numerous times beforeI still don't know why the NRA is refusing to simply have a supervisor contact meOtherwise I assume the NRA have no desire to provide customer care on the matter, but rather only focus on trying to discredit the complaint towards themThere is no reason this has to be as difficult as the NRA is making itRegards, [redacted]

[redacted] ,That is no problem I have mailed out a letter on official NRA Letterhead that you are no longer a member of the National Rifle Association

See original response

[redacted] I deeply regret the amount of time it has taken to get your duffel bag sent to you Unfortunately it is true that these items were deeply backordered and you were not the only member affected by the delay For your wait I have comped you an additional months on NRA membership which includes your insurance and other benefits I also show an actual ship date for your duffel of 5/18/ We send mail via 3rd class postage so it may be another week or two before it arrives Thank you so much for your patience and support If you ever need further assistance, please do not hesitate to contact us at:[email protected] [redacted] option [redacted] will get you to NRA HQ

Thank you for contacting us Your membership posted to our files on 2/24/and everything is in orderYou should receive your membership packet within the next 5-business days Your NRA member number is [redacted] In the meantime if you need a NRA Membership card right away, you can log on to www.NRAMemberServices.org and print a copy of your NRA Membership card The first issue of American Rifleman will arrive later this month Your NRA Digital Camo Duffel Bag is on order and should arrive within 8-weeks We apologize for the delay on the bag, we are currently experiencing a large backlog of orders Thank you for your patience and your support! Ken Bayes NRA Member Services National Rifle Association of America Waples Mill Rd¦ Fairfax, VA 1-800-672-¦ [email protected]

Although she did not include her son's name, we tracked it down in our system (apparently he has a different last name, at least in the records we have)Nothing indicated he was a minor, but NRA has a Junior Member category and we have tens of thousands of Junior Members and have extensive education and training as well as competitions programs for junior shooters, including those who compete on school teams or with the Boy Scouts, 4H, etcOur Junior Members have gone on, as adults, to earn college scholarships and win Olympic medals, among other achievementsIt is a proud tradition that is just part of our nearly century and a half of historyNevertheless, we added the son's name and address to our internal do not promote file, as well as the mother's name (she who complained)Another name showed up as well so we added that one to our listOf course, the First Amendment guarantees freedom of speech and association and, in America, protects certain communicationsNRA is our nation's oldest and largest civil rights organization with millions of Members, but membership is purely voluntary.I trust this information proved helpful

I apologize for the delay in the delivery of your duffel bag This promotion was more popular than was anticipated As a result, the duffel bags were heavily backordered As a not-for-profit organization we do not keep these items readily in stock After receiving a certain amount of orders we then place a large order with our vendor This keeps us from potentially having too much inventory of something that nobody ends up wanting This also helps us save money in order to use these funds to support and defend the 2nd Amendment However, I absolutely understand your frustration with the amount of time you've waited for your duffel bag It is still on backorder, but as a thank you for your support and patience I have extended your NRA membership an additional months at no additional cost to you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and am waiting for the refund to be processed Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the original response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]