[redacted] purchased and took delivery of a new 2015 Nissan Sentra. At delivery a menu of optional items, payments and terms was presented to [redacted]. After a thorough explanation of all benefits, terms and conditions [redacted] made her final selection by signing and initialing the...
contracts which included placing her initials next to the prices of all items and signing a bill of sales stating all sales are final. However after signing binding contracts [redacted] returned to the dealership with her son stating she was not happy with the contracts she had signed and accepted. In the interest of customer satisfaction and as a gesture of goodwill we offered [redacted] a settlement and for her to return to the dealership in 2 days to execute this settlement. At this point her son became agitated and threatening and we had no choice but to ask [redacted] and her son to leave. We are still willing to settle this matter with [redacted] but her son is not welcomed in this dealership. If [redacted] would like to accept our settlement please have her contact me.Sincerely,Scott P[redacted]?
As stated in our previous answers Nemet Hyundai never agreed to pay for any damages, disposition fees and or over mileage fees on [redacted]s previous lease as evidenced by the lease termination sheet signed by [redacted] and attached in our original answer. [redacted] owes Hyundai Motor Finance for these charges. In the spirit of customer satisfaction and as a gesture of goodwill we have tried to intervene on [redacted]s behalf. However the decision as to whether Hyundai Motor Finance is wiling to reduce these charges lies purely with Hyundai Motor Finance. Our willingness to intervene on the behalf of our customer in no way represents that we are responsible for any of the charges due to Hyundai Motor Finance on [redacted]s previous lease. It is quite clear when you review the contents of our previous answers Nemet Hyundai is in no way responsible for any of these charges. Therefore we respectfully request this file be closed.
Although binding contracts were signed we met with [redacted] once again purely as a gesture of goodwill and offered a settlement of $4000.00 and a $1000.00 towards the purchase of his next vehicle. [redacted] has declined this offer and there will be no further offers. If [redacted] would like to reconsider our offer and is willing to sign a general release he can contact Scott P[redacted].
[redacted] purchased and took delivery of a new 2016 Nissan Murano. Although [redacted] signed binding contracts and took delivery of a vehicle as a gesture of goodwill we offered [redacted] a $3500 refund. [redacted] has accepted our offer and we have attached a signed general...
We are attaching a copy of the check that was mailed out. If the check has not been received please let us know so that we can stop payment and issue a new check.
Although we do have documentation to prove that [redacted] agreed not to seek a refund for this service contract, as a gesture of goodwill we have decided to refund the prorated cancelation to the lienholder NMAC.
[redacted] did bring his vehicle to our service facilty and it was found to have both a grease leak and an oil leak. These leaks were repaired at no charge to [redacted]. [redacted] then brought his vehicle back to our service facilty stating there was a coolant leak. the...
vehicle was then examined and we were unable to find any coolant leak.It seems that [redacted] based his claim of a coolant leak on the premise of marking the reservoir and seeing that the fluid had gone below that level. However it's not unusual for the coolant to rise and fall. The reservoir is there for the use and expansion of the coolant as the car warms and cools. Although the coolant might not be in the reservoir it is in the radiator and will only reenter the reservoir if needed for expansion. Therefore you cannot diagnose a coolant leak by looking at the level in the reservoir. This vehicle has been checked for coolant leaks and none were found. There would be no reason for us not to repair a problem like we did [redacted]'s previous leaks. However we can not repair something that we cannot find.
We fully understand the nature of the allegations contained in the complaint. However we are unable to make a determination if we are denied the right to inspect the vehicle.
[redacted] was never told that the car was put in her name before signing contracts. Rather she was told once she signed contracts and took delivery of a vehicle she has taken ownership and is bound to those contracts. It impossible to have ownership of a car without signing any documents. We understand that [redacted] is not happy with her commitment however she made the commitment and took delivery of this vehicle. If she was unhappy she could have not signed the contracts which gave her ownership and not taken delivery of the car. Our position on this matter will remain unchanged.
Tire warranties are handled by the tire manufacturer. If the car was in need of an alignment this will cause the tires to wear faster. Tire alignments are not covered under factory warranty since it is a maintenance item and not a factory defect. Therefore we were...
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I called Nemet on 5/** because I was unable to schedule an appointment online. The lady I spoke with told me to come in a 5pm for an appointment. [redacted], my rep called me in a few days with the diagnosis of the vehicle, it did not take her long to tell me the issue with the car. She wanted proof of the warranty sent to me via mail from Hyundai themselves, it was brought to her and she made a copy. The warranty was extended to me (the second owner) and should not be an excuse for why Nemet has had my vehicle for 6 weeks now. A week later she needed me to come in to sign an affidavit, which I did the very day she called. Nemet continues to give me the run around about engines being on back order which I'm sure was a complete lie. [redacted] called me last week Tuesday, 7/* to inform me that the paperwork was accepted by Hyundai and that she will call me in a day or two which she did not. I had to call her twice on 7/** to see what was going on, I asked her about a loaner/rental vehicle and she stated that Wayne R[redacted] has to see if I can get a loaner/rental - she told me she will call me back that day and did not. I called Hyundai Corp about two weeks ago and was told that as soon as work began on my vehicle that I am entitled to a loaner/rental car, Nemet has me stuck in the biggest rut ever. Since work on the vehicle has begun I should have a loaner/rental vehicle at this very moment, where is that vehicle?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We would like to have [redacted] and [redacted] meet with [redacted] to address these concerns. Please have [redacted] Call [redacted] to arrange for a meeting ###-###-####.
[redacted] brought his vehicle in for repairs on or repairs on or about August * 2016 to have the front end collision damage repaired. The repairs were completed. [redacted] inspected the vehicle and indicated that the repairs were to his satisfaction.[redacted] returned...
approximately 2 months later. The previously repaired front end was damaged again. [redacted]'s contention was that if the previous repairs were done differently, the second collision damage would not be aas extensive given the force of the impact. The force of an impact he never even witnessed based upon his statements in his complaint. Nemet motors is confident that the previous repairs were properly completed. We in no way are able to guarantee against the severity of damage during any future collision damage and we certainly will not replace his vehicle due to his 2 accidents.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There is nothing stating that I am required to get this warranty in order to buy the car, I am NOT trying to get out of my contractual obligation. I am however trying to cancel a warranty service that I do not want, and have no use for, if the refund of the warranty will go to the dealer, then why is the dealer not willing to cancel the warranty, according to them they have nothing to lose because the money will go to make them whole. Please cancel my warranty. I received one call from [redacted] and I called him back and left a message with no contact since then.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have made a settlement offer. The President of our dealership [redacted] has called [redacted] on 3 occasions. Despite [redacted] saying he will call him back, he has not as of this writing. We fully acknowledge [redacted] request to cancel. When you review the rejections of our answers and the actions of [redacted] it is quite clear he is trying to use your good offices to release himself of his contractual obligations. Therefore we respectfully request that this file be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Mr P[redacted],Its is discouraging for me as a customer to see that I sent you an email with this complaint and you never even had the courtesy to respond but yet quick to respond to the RevDex.com. If this situation is indeed between the bank and myself ONLY, then why would you salesman promise that I would get the reimbursement. Never at the time before the sale was it stated that everything would depend upon Nissan's agreement. Mr D[redacted] promised me that they would give it to me. He never at any point during that time specified that it would be from Nissan. I can assure you that this has been a learning experience for me when it comes to your organization. You and your workers have no integrity and your words hold little value. You just care about the sale. You did not even give me the common courtesy to contact me just to say that you've heard my concerns and this is what we can do to move on from there. Congratulations, you did get it but it will be the last time I will do business with you, not that you care anyway. **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We understand [redacted] is not satisfied with our settlement offer. However our position on this matter will continue to remain unchanged. We are confident that the contracts signed and accepted by [redacted] are binding. Our supporting documents we have provided clearly show that all product are itemized and agreed to by [redacted].[redacted] newest contention that some of the documents were not signed by her and therefore are not valid is ridiculous. [redacted] is a cosigner for credit purposes and therefore her signature is only required on the finance contract. [redacted] was present when [redacted] signed all of the documents on delivery. At anytime should could have prevented [redacted] from making these binding agreements. [redacted] chose to allow [redacted] to enter into these contracts and they took delivery of a car. The copy of the check we have enclosed is a non-negotiable copy and does not contain any signatures or account information due to security concerns. The actual signed check is still in our possession and was not sent out because after agreeing to this settlement [redacted] called us and informed us that his wife did not agree with this settlement. Until a general release is signed by [redacted] the check will not be sent out. The facts in this matter are clear. [redacted] signed binding contracts, took delivery and [redacted] has a case of buyer's remorse. When this was brought to our attention as a mater of goodwill we made a settlement offer. this settlement was accepted buy [redacted] and then rejected by [redacted]. Our settlement offer is more than fair and will remit the check when [redacted] and [redacted] signs a general release.It is quite clear that [redacted] will never be happy with any agreement unless we release them of all their contractual obligations, which will not happen. [redacted] needs to take some responsibility for contracts she has signed and agreed to as well as her husband. Therefore we respectfully request that this case be closed.
[redacted] purchased and took delivery of a new 2015 Nissan Sentra. At delivery a menu of optional items, payments and terms was presented to [redacted]. After a thorough explanation of all benefits, terms and conditions [redacted] made her final selection by signing and initialing the...
contracts which included placing her initials next to the prices of all items and signing a bill of sales stating all sales are final. However after signing binding contracts [redacted] returned to the dealership with her son stating she was not happy with the contracts she had signed and accepted. In the interest of customer satisfaction and as a gesture of goodwill we offered [redacted] a settlement and for her to return to the dealership in 2 days to execute this settlement. At this point her son became agitated and threatening and we had no choice but to ask [redacted] and her son to leave. We are still willing to settle this matter with [redacted] but her son is not welcomed in this dealership. If [redacted] would like to accept our settlement please have her contact me.Sincerely,Scott P[redacted]?
[redacted] took delivery of a 2015 Chrysler 200, therefore this matter should be closed.
As stated in our previous answers Nemet Hyundai never agreed to pay for any damages, disposition fees and or over mileage fees on [redacted]s previous lease as evidenced by the lease termination sheet signed by [redacted] and attached in our original answer. [redacted] owes Hyundai Motor Finance for these charges. In the spirit of customer satisfaction and as a gesture of goodwill we have tried to intervene on [redacted]s behalf. However the decision as to whether Hyundai Motor Finance is wiling to reduce these charges lies purely with Hyundai Motor Finance. Our willingness to intervene on the behalf of our customer in no way represents that we are responsible for any of the charges due to Hyundai Motor Finance on [redacted]s previous lease. It is quite clear when you review the contents of our previous answers Nemet Hyundai is in no way responsible for any of these charges. Therefore we respectfully request this file be closed.
Although binding contracts were signed we met with [redacted] once again purely as a gesture of goodwill and offered a settlement of $4000.00 and a $1000.00 towards the purchase of his next vehicle. [redacted] has declined this offer and there will be no further offers. If [redacted] would like to reconsider our offer and is willing to sign a general release he can contact Scott P[redacted].
[redacted] purchased and took delivery of a new 2016 Nissan Murano. Although [redacted] signed binding contracts and took delivery of a vehicle as a gesture of goodwill we offered [redacted] a $3500 refund. [redacted] has accepted our offer and we have attached a signed general...
release.
We are attaching a copy of the check that was mailed out. If the check has not been received please let us know so that we can stop payment and issue a new check.
Although we do have documentation to prove that [redacted] agreed not to seek a refund for this service contract, as a gesture of goodwill we have decided to refund the prorated cancelation to the lienholder NMAC.
[redacted] did bring his vehicle to our service facilty and it was found to have both a grease leak and an oil leak. These leaks were repaired at no charge to [redacted]. [redacted] then brought his vehicle back to our service facilty stating there was a coolant leak. the...
vehicle was then examined and we were unable to find any coolant leak.It seems that [redacted] based his claim of a coolant leak on the premise of marking the reservoir and seeing that the fluid had gone below that level. However it's not unusual for the coolant to rise and fall. The reservoir is there for the use and expansion of the coolant as the car warms and cools. Although the coolant might not be in the reservoir it is in the radiator and will only reenter the reservoir if needed for expansion. Therefore you cannot diagnose a coolant leak by looking at the level in the reservoir. This vehicle has been checked for coolant leaks and none were found. There would be no reason for us not to repair a problem like we did [redacted]'s previous leaks. However we can not repair something that we cannot find.
We fully understand the nature of the allegations contained in the complaint. However we are unable to make a determination if we are denied the right to inspect the vehicle.
[redacted] was never told that the car was put in her name before signing contracts. Rather she was told once she signed contracts and took delivery of a vehicle she has taken ownership and is bound to those contracts. It impossible to have ownership of a car without signing any documents. We understand that [redacted] is not happy with her commitment however she made the commitment and took delivery of this vehicle. If she was unhappy she could have not signed the contracts which gave her ownership and not taken delivery of the car. Our position on this matter will remain unchanged.
WE have reached a settlement and are enclosing a copy of the General Release.
Tire warranties are handled by the tire manufacturer. If the car was in need of an alignment this will cause the tires to wear faster. Tire alignments are not covered under factory warranty since it is a maintenance item and not a factory defect. Therefore we were...
unable to do the alignment without payment.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I called Nemet on 5/** because I was unable to schedule an appointment online. The lady I spoke with told me to come in a 5pm for an appointment. [redacted], my rep called me in a few days with the diagnosis of the vehicle, it did not take her long to tell me the issue with the car. She wanted proof of the warranty sent to me via mail from Hyundai themselves, it was brought to her and she made a copy. The warranty was extended to me (the second owner) and should not be an excuse for why Nemet has had my vehicle for 6 weeks now. A week later she needed me to come in to sign an affidavit, which I did the very day she called. Nemet continues to give me the run around about engines being on back order which I'm sure was a complete lie. [redacted] called me last week Tuesday, 7/* to inform me that the paperwork was accepted by Hyundai and that she will call me in a day or two which she did not. I had to call her twice on 7/** to see what was going on, I asked her about a loaner/rental vehicle and she stated that Wayne R[redacted] has to see if I can get a loaner/rental - she told me she will call me back that day and did not. I called Hyundai Corp about two weeks ago and was told that as soon as work began on my vehicle that I am entitled to a loaner/rental car, Nemet has me stuck in the biggest rut ever. Since work on the vehicle has begun I should have a loaner/rental vehicle at this very moment, where is that vehicle?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
The vehicle has been repaired and returned to the customer. Therefore this matter should be closed.
We would like to have [redacted] and [redacted] meet with [redacted] to address these concerns. Please have [redacted] Call [redacted] to arrange for a meeting ###-###-####.
[redacted] brought his vehicle in for repairs on or repairs on or about August * 2016 to have the front end collision damage repaired. The repairs were completed. [redacted] inspected the vehicle and indicated that the repairs were to his satisfaction.[redacted] returned...
approximately 2 months later. The previously repaired front end was damaged again. [redacted]'s contention was that if the previous repairs were done differently, the second collision damage would not be aas extensive given the force of the impact. The force of an impact he never even witnessed based upon his statements in his complaint. Nemet motors is confident that the previous repairs were properly completed. We in no way are able to guarantee against the severity of damage during any future collision damage and we certainly will not replace his vehicle due to his 2 accidents.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
There is nothing stating that I am required to get this warranty in order to buy the car, I am NOT trying to get out of my contractual obligation. I am however trying to cancel a warranty service that I do not want, and have no use for, if the refund of the warranty will go to the dealer, then why is the dealer not willing to cancel the warranty, according to them they have nothing to lose because the money will go to make them whole. Please cancel my warranty. I received one call from [redacted] and I called him back and left a message with no contact since then.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We have made a settlement offer. The President of our dealership [redacted] has called [redacted] on 3 occasions. Despite [redacted] saying he will call him back, he has not as of this writing. We fully acknowledge [redacted] request to cancel. When you review the rejections of our answers and the actions of [redacted] it is quite clear he is trying to use your good offices to release himself of his contractual obligations. Therefore we respectfully request that this file be closed.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
Mr P[redacted],Its is discouraging for me as a customer to see that I sent you an email with this complaint and you never even had the courtesy to respond but yet quick to respond to the RevDex.com. If this situation is indeed between the bank and myself ONLY, then why would you salesman promise that I would get the reimbursement. Never at the time before the sale was it stated that everything would depend upon Nissan's agreement. Mr D[redacted] promised me that they would give it to me. He never at any point during that time specified that it would be from Nissan. I can assure you that this has been a learning experience for me when it comes to your organization. You and your workers have no integrity and your words hold little value. You just care about the sale. You did not even give me the common courtesy to contact me just to say that you've heard my concerns and this is what we can do to move on from there. Congratulations, you did get it but it will be the last time I will do business with you, not that you care anyway. **
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]
We understand [redacted] is not satisfied with our settlement offer. However our position on this matter will continue to remain unchanged. We are confident that the contracts signed and accepted by [redacted] are binding. Our supporting documents we have provided clearly show that all product are itemized and agreed to by [redacted].[redacted] newest contention that some of the documents were not signed by her and therefore are not valid is ridiculous. [redacted] is a cosigner for credit purposes and therefore her signature is only required on the finance contract. [redacted] was present when [redacted] signed all of the documents on delivery. At anytime should could have prevented [redacted] from making these binding agreements. [redacted] chose to allow [redacted] to enter into these contracts and they took delivery of a car. The copy of the check we have enclosed is a non-negotiable copy and does not contain any signatures or account information due to security concerns. The actual signed check is still in our possession and was not sent out because after agreeing to this settlement [redacted] called us and informed us that his wife did not agree with this settlement. Until a general release is signed by [redacted] the check will not be sent out. The facts in this matter are clear. [redacted] signed binding contracts, took delivery and [redacted] has a case of buyer's remorse. When this was brought to our attention as a mater of goodwill we made a settlement offer. this settlement was accepted buy [redacted] and then rejected by [redacted]. Our settlement offer is more than fair and will remit the check when [redacted] and [redacted] signs a general release.It is quite clear that [redacted] will never be happy with any agreement unless we release them of all their contractual obligations, which will not happen. [redacted] needs to take some responsibility for contracts she has signed and agreed to as well as her husband. Therefore we respectfully request that this case be closed.