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Good Evening, My name is [redacted] and I sent a complaint earlier this afternoon; however, after a month I was finally able to settle the refund with the insurance company so I will like to withdraw the complaintIf you have any questions please contact me at [redacted] Regards, [redacted] Sent from my iPhone

RE: Plan # [redacted] Dear Revdex.com, Regarding the service request for the electrical system and payment of the Trade Call Fee; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr [redacted] letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information Mr [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to honor Mr [redacted] request to refund the Trade Call Fee, and he should receive the check within the next days ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection

Plan [redacted] Dear Revdex.com, Please advise Mr [redacted] to provide me the proof of purchase for the new refrigerator for my reviewI will then contact him and advise if we can provide service to the refrigerator he has advised that he moved from his kitchen to his garage, after it failed Thank you Sincerely, [redacted] Plan Compliance Manager Old Republic Home Protection

Complaint: [redacted] I am rejecting this response because: Once again Old Republic Home Protection company is wasting my timeIt is their responsibility, according to their contract to send a qualified repairman to repair my applianceThis is their business, if they cannot find a qualified repairman, what makes them think I can I advise the Old Republic Home Protection company to read their own policyThis is my last response on this matterIf the Old Republic Home Protection company wants to waste more time I will see them in court Sincerely, [redacted] ***

Plan [redacted] Dear Revdex.com, Regarding the service request for the air conditioner, please extend our appreciation to Mr [redacted] for advising us that the Service Provider returned to his home and was able to make the repairI will be sure our Service Provider network manager is aware that they went above and beyond servicing our customer As for the Plan copy; the declaration sheet and Plan are mailed by USPS once we receive payment of the Plan feeThe file indicates that the declaration sheet and Plan coverage was mailed to Mr [redacted] on December 20, 2017, and we were not advised until now that the documents were not receivedPlease extend our apologies In addition, a copy of the coverage is also accessible to Plan Holders on our website at [redacted] I have emailed the declaration sheet (which includes the Plan coverage) to both email addresses we have on file for Mrand Mrs***I have also mailed another copy via USPS If Mr [redacted] does not receive the Plan, please advise him to contact us at [redacted] for assistance Sincerely, [redacted] Plan Compliance Manager

Plan [redacted] Dear Revdex.com, Regarding the service request for the spa; I reviewed the file that indicates on April 10, 2018, my associate Ms [redacted] , spoke with Mr [redacted] and agreed to review the diagnosis from his Out-Of-Network Contractor Mr [redacted] agreed to provide her the information, and Ms [redacted] will follow up to ensure the service request is resolved in a timely manner If Mr [redacted] has any questions, please advise him to contact Ms [redacted] at [redacted] *** Sincerely, [redacted] Plan Compliance Manager Old Republic Home Protection

[redacted] Revdex.com RE: Plan # [redacted] Dear Mr [redacted] l, Regarding the service request for the plumbing system; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr [redacted] s letter I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvementBased on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments I have reviewed the file and based on the circumstances that occurred, ORHP has agreed to provide Mr [redacted] the balance of the Exterior Pipe Leak Coverage Plan limitA check for $has been processed, and he should receive it within days ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2015/08/07) */ Ms [redacted] Revdex.com RE: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the service request for the range; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms [redacted] 's letter I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement According to the file, on August 5, 2015, my associate, Ms***, spoke with Ms [redacted] and agreed to dispatch a different Independent Network Service Provider to diagnose the rangeThe file has been assigned to my associate, Ms [redacted] , and she will follow up to ensure the service request is resolved in a timely manner If Ms [redacted] has any questions, please advise her to contact Ms [redacted] at XXX-XXX-XXXX ext [redacted] for assistance ORHP appreciates Ms [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/08/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) I appreciate the service I received from Ms***Prior to that, the customer service reps were rude, including the supervisor I spoke withMs [redacted] was very helpfulAs a result of the initial poor service I received from customer care, there was a significant delay for the repair, however I am pleased with the service I received from Ms [redacted] and I am glad we could get it resolvedThank you Revdex.com for all of your help

Dear Revdex.com, Old Republic Home Protection takes seriously any complaints filed , and I would like the opportunity to research what Mr [redacted] is referring to and provide assistanceWith over 70,service requests being processed during the summer months,we make every effort to resolve each in a timely mannerPlease advise Mr [redacted] if he wishes to provide me the opportunity to review the service request he has referenced, please provide me the property address and Plan number Thank you [redacted] Plan Compliance Manager Old Republic Home Protection

Plan [redacted] Dear [redacted] , Regarding the ducts, and the installation of the damper; I spoke with [redacted] from Lake Front Air Conditioning, and he confirmed that it was his opinion that the damper was not improperly installed, and that his estimate to remove the damper is $He also believes that the diminished air flow is the result of the poor design of the duct system Although the installation or servicing of a damper is not covered (see page of the Plan), ORHP provided [redacted] $(which is the duct Plan limit), to apply toward either the removal of the damper if he wishes to do so, or to correct the poor design of his ducts to allow for better air flow If [redacted] wishes to obtain the opinion of an Out-Of-Network Contractor (OONC) , I will agree as a gesture of goodwill, to review their diagnosis and recommendation, for coverage consideration Should [redacted] hire an OONC for their opinion, please advise him to send me their written diagnosis, to the address below and prior to initiating repairs, and I will inform him of coverage Old Republic Home Protection [redacted] Sincerely, [redacted] Plan Compliance Manager

Initial Business Response / [redacted] (1000, 5, 2015/10/28) */ Ms [redacted] Revdex.com RE: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the service request for the well pump; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr [redacted] 's letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments According to the file, my associate, Ms***, has been assigned to follow up to ensure the service request is resolved in a timely mannerIf Mr [redacted] has any questions, please advise him to contact Ms [redacted] at XXX-XXX-XXXX Ext [redacted] for assistance ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection

Plan [redacted] Dear Revdex.com, Regarding the service request for the air conditioner; I reviewed the file that indicates the technician from Harper Valley P.TAir diagnosed that the condenser coils were damaged, and that the damage was not the result of wear and useIn accordance with the terms and conditions of the Plan, coverage was denied Please refer to page of the Plan that states: “We will provide service for covered systems or appliances that malfunction, and are reported, during the term of the Plan that: C) Have become inoperable due to wear and use (including rust, corrosion, and chemical or sediment build-up), after the effective date of coverage.” Please extend our apologies to Ms [redacted] that the terms and conditions of the Plan do not provide coverage in this situationWhile the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry If Ms [redacted] has any additional information she believes should be considered, please advise her to forward it to me for review at the address below Old Republic Home Protection [redacted] Attn: [redacted] Sincerely, [redacted] Plan Compliance Manager Old Republic Home Protection

Dear [redacted] , Please advise Mr [redacted] that the adding of refrigerant to his system by an Out-of-Network Contractor (OONC) was an unauthorized repair of his air conditionerAs outlined on page of the Plan, Old Republic Home Protection does not reimburse for unauthorized repairs In addition; the OONC should not have recharged the system with refrigerant if they diagnosed the source of a refrigerant leak, and should have provided Mr [redacted] an estimate to correctly repair the air conditionerThe file indicates once we received the diagnosis by the OONC, we dispatched another Service Provider to diagnose the air conditioner system According to the file, on August 31, 2016, we confirmed that the condenser was replaced by a network Service Provider Should you feel this claim has been wrongfully denied, in whole or in part, you may request further assistance by 1) calling us directly, 2) contacting the Revdex.com, or 3) contacting the California Department of Insurance: [redacted]

Initial Business Response / [redacted] (1000, 5, 2015/05/13) */ Ms [redacted] Revdex.com Re: Plan XXXXXXXX Dear Ms [redacted] , Regarding the denial of coverage for the furnace blower motor; I have reviewed the file that states the technician from Laster Heating and Air diagnosed the blower motor did not fail as the result of wear; it failed as the result of the condensation line for the air conditioner evaporative coil being clogged, causing water to leak on to the motor Please refer to page of the Plan that states: "We will provide service for covered systems or appliances which malfunction during the term of the Plan that: C) Have become inoperable due to wear and use, rust, corrosion, and chemical or sediment buiafter the effective date of coverage Also, please refer to page of the Plan under General Exclusions 4.Dthat states: "We do not pay, nor are we liable, for secondary or consequential loss or damage; personal or property loss or damage; or bodily injury of any kind." Please extend our sincere apologies to Mr [redacted] that the terms and conditions of the Plan did not provide coverage in this situationWhile the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry If Mr [redacted] has any questions, please advise him to contact us at XXX-XXX-XXXX for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/05/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) First off, this is a distinctly different explanation for the denial than was given to me by all three employees who I spoke with Second, I do not understand the contradiction here: "it failed as the result of the condensation line for the air conditioner evaporative coil being clogged" And: "Have become inoperable due to wear and use, rust, corrosion, and chemical or sediment build-up" It seems clear to me (and apparently to you, as you stated it in the above quote) that sediment buiwas precisely the cause of this issue, and that is explicitly listed as covered in the terms you quote Final Business Response / [redacted] (4000, 9, 2015/05/15) */ Ms [redacted] , Regarding the denial of coverage for the furnace blower motor; please advise Mr [redacted] the cost to clear the condensation line would be a covered repair, however, the consequential damage (i.ethe condensate drain leak on to the blower motor), which resulted in the failure of the blower motor, is not covered as outlined in my previous response That said, if Mr [redacted] provides me an invoice for the repair of the condensate line (i.eclearing the clog), Old Republic Home Protection will reimbursement the cost to clear the linePlease advise him to submit an invoice to me for review Sincerely, [redacted] Claims Manager Old Republic Home Protection

RE: Plan # [redacted] Dear Revdex.com, Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms [redacted] letter ORHP, like other home warranty companies, uses Independent Network Service Providers and part suppliers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers and to utilize part suppliers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement According to the file on July 27, 2017, my associate Ms [redacted] , spoke with Ms [redacted] and advised her that ORHP was providing her a settlement in lieu of repairs, and a check in the amount of $1,was being processedMs [redacted] should receive the check within daysIf she has any questions, please advise her to contact Ms [redacted] at [redacted] for assistance ORHP appreciates Ms [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2015/06/26) */ Ms [redacted] Revdex.com Re: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr***'s letter I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement I have reviewed the file and as a result of the delays providing service, ORHP has agreed as a gesture of goodwill to waive the $Trade Call Fee ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/07/07) */ (The consumer indicated he/she ACCEPTED the response from the business.) I believe waving the $trade call fee is a reasonable resolution as long as I am promptly reimbursed for the repairs that I'm paying out of pocketOld Republic has authorized me to hire my own heating and air company to do the workThe technician will be here Thursday morning 7-9-around amI will have the technician call Old Republic to obtain approval before he makes any repairs, as they requestedMy greatest concern is that they won't answer the call and delay the repair causing addition labor chargesIn the event that I'm unable to get anyone on the phone Thursday morning, I intend to give the technician a go-ahead on my ownI expect Old Republic to cover the charges even if I give the authorization myselfI've gone without AC long enoughAgain, and I stress, I won't do that as long as I'm able to get a hold them in advance I'm requesting the you keep this complaint open until repairs are made and I've received full reimbursement

Complaint: [redacted] I am rejecting this response because: they already had a diagnosis over a week ago the gentleman got here to put in air conditioning and when he called to let them know they wanted him to call back an hour later to get a work order number before they were going to allow him to do the work once again I was called and interrupted at work so I could tell the gentleman to go ahead and install the air conditioningThey keep trying to play games I have paid for everything up front because of what they have put me throughI doIt one yet what or wether they will actually pay back a dime to meThey were upset that I wanted to use someone besides their people to install the unit after the way I was treated they were not having anyone from that company install anything .Sincerely, [redacted]

RE: Plan # [redacted] Dear Revdex.com, Regarding the service request for the well pump and the water heater; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms [redacted] letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to refund the $Trade Call Fee for the water heater service requestMs [redacted] should receive the check within days ORHP appreciates Ms [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection

Complaint: [redacted] I am rejecting this response because: Please send me the details on how ORHP handles a scenario where there is a discrepancy between what ORHP's contractor reported and what out-of-network reported? Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/11/17) */ Ms [redacted] Revdex.com RE: Plan # XXXXXXXX Dear Ms[redacted] , Regarding the service request for the plumbing stoppage; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms [redacted] 's letter I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to honor Ms [redacted] 's request to waive the Trade Call Fee ORHP appreciates Ms [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/11/18) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thank you, and I appreciate ORHP goodwill in taking care of my issuesYou just don't know what it means to have this issues handle with such care Thanks Revdex.com for staying on the job for the consume