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Dear Revdex.com, In order for me to research the allegations made by [redacted] I require some information to assist me locating his filePlease ask [redacted] to provide me his Plan number and/or the phone number he was called on so I can locate his file Thank you in advance for the assistance Sincerely, [redacted] Plan Compliance Manager Old Republic Home Protection

Initial Business Response / [redacted] (1000, 5, 2016/01/12) */ Ms [redacted] Revdex.com RE: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms [redacted] 's letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information Ms [redacted] provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments According to the file, as a result of the circumstances that occurred, on January 11, 2016, my associate, Ms, Gilley, spoke with Ms [redacted] , and strictly as a matter of goodwill, ORHP has agreed to honor her request to waive the Trade Call Fee ORHP appreciates Ms [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (2000, 7, 2016/01/13) */ (The consumer indicated he/she ACCEPTED the response from the business.)

Plan [redacted] Dear Revdex.com, Regarding the service request for the water heater installed by an Old Republic Home Protection (ORHP) network Service Provider in November 2016; I have reviewed the file that indicates that the water heater has coverage under the manufacturer warranty Please refer to page of the Plan that states: “GENERAL LIMITATIONSTHIS PLAN DOES NOT COVER: FAny costs related to servicing systems, appliances or components covered, in whole or in part, by an existing manufacturer/ distributor/ or other warranty.” Please advise Ms [redacted] to contact the manufacturer or an Out-Of-Network Contractor to service the water heater in accordance with the manufacturer warranty On behalf of ORHP, please extend our apologies to Ms [redacted] that the terms and conditions of the Plan do not provide coverage in this situationWhile the intent of ORHP is to provide as much coverage as possible, the Plan is not all inclusive and there are limitations which are standard in the home warranty industry Sincerely, [redacted] Plan Compliance Manager Old Republic Home Protection

RE: Plan # [redacted] Dear Revdex.com, Regarding the service request for the dishwasher; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Mr [redacted] letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement According to the file, on August 16, Mr [redacted] agreed to a settlement of $to resolve the dishwasher service requestMr [redacted] should receive a check within the next daysIf Mr [redacted] has any questions, please advise him to contact me at [redacted] *** ORHP appreciates Mr [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection

[redacted] Revdex.com Re: Plan [redacted] Dear [redacted] , Regarding the service request for the air conditioner; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement According to the file, on September 6, 2016, my associate, [redacted] , spoke with [redacted] , and will follow up to ensure the service request is resolved in a timely mannerIf [redacted] has any questions, please advise him to contact [redacted] at [redacted] for assistance ORHP appreciates [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection

Plan [redacted] Dear Revdex.com, Regarding the service request for the air conditioner; I have reviewed the file that indicates the technician from Comfort First diagnosed the drain line for the evaporative coil was clogged with dirt and could not be repairedHe advised us that a new condensate drain line would need to be installed with a condensate drain pumpUnfortunately the Plan does not provide coverage to for condensate drain pumps or to upgrade a system Please refer to page and of the Plan that states: “Air Conditioner/Cooler NOT COVERED: condensate drain pump “ “GENERAL EXCLUSIONS: BExcept where noted, we do not pay for upgrades “ Please extend our apologies to Ms [redacted] that the terms and conditions of the Plan do not provide coverage in this situationWhile the intent of Old Republic Home Protection is to provide as much coverage as possible, the Plan is not all inclusive and there are limitation which are standard in the home warranty industry If Mr [redacted] has any questions, please advise her to contact me at ###-###-#### Ext*** Sincerely, [redacted] Plan Compliance Manager Old Republic Home Protection

Complaint: [redacted] I am rejecting this response because: It is the companies responsibility to verify phone numbers with the National Do Not Call list per FTC regulations I spoke with a representative at the company, they have my number, I will not give it to them again I have also filed a complaint with the FTC against this company for failure to abide by Federal Law.Sincerely, [redacted] ***

RE: Plan # [redacted] Dear Revdex.com, Regarding the delay completing the service request for the replacement of the package heating and cooling equipment; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments According to the file, my associate, [redacted] , has been assigned to follow up to ensure the service request is resolved to your satisfactionIf you have any questions, please contact [redacted] at [redacted] Ext*** As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to honor your request to provide coverage for the $in non-covered costs, and the Service Provider has been notified ORHP appreciates [redacted] taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection

Complaint: [redacted] I am rejecting this response because: This is not the facts The last contractor did in fact replace the line The recent contractor also stated that the repairs seemed recent and that they were not correctly completed The "modification" for $was to replace two supply lines (NO repairs or modifications were done or required to replace) They were required to replace due to the condition and damage caused by them The only so called modification was to a copper release line that was removed and reinstalled as it was required to replace the water heater It merely appears that the "modification" was merely an upcharge at a time of desperationI understand the ORHP has no intentions to do anything but the facts should be known The lack of customer service with this order was so below standards Sincerely, [redacted]

They thought the Freon was low so more was addedWhen the technician returned they had to drain the FreonI also never got a receipt for the work done for the return trip that they want the $dollars for

Initial Business Response / [redacted] (1000, 5, 2015/06/25) */ Ms [redacted] Revdex.com Re: Plan XXXXXXXX Dear Ms [redacted] , Regarding the service request for the air conditioner; after further review of the file, Old Republic Home Protection has re-dispatched Superior Plumbing, Heating and A/C and advised them to complete the covered repair of the air conditionerThey will contact the Plan Holder to schedule an appointmentIf the Plan Holder does not hear from them in a timely manner, please advise them to contact our Customer Service Department at XXX-XXXXXXX for assistance Sincerely, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (2000, 7, 2015/06/26) */ (The consumer indicated he/she ACCEPTED the response from the business.) I wish it didn't have take this long or for me to contact the Revdex.com to ensure the company upholds there policy agreementI accepted the offer

Initial Business Response / [redacted] (1000, 5, 2015/11/04) */ Ms. [redacted] BBB RE: Plan # XXXXXXXX Dear Ms. [redacted] , Regarding the service request for the refrigerator; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the... circumstances outlined in Ms. [redacted] letter. ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan Holders. Although efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder. I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement. Based on the information you provided, I have taken personal responsibility to address the issues outlined with the Service Providers and individuals involved, ensuring they understand the result of their actions and comments. According to the file, my associate, Mr. [redacted] , and Ms. [redacted] , Call Center Supervisor, are reviewing the file and will ensure the service request is resolved in a timely manner. If Ms. [redacted] has any questions, please advise her to contact Mr. [redacted] at XXX-XXX-XXXX Ext. ***, or Ms. [redacted] at Ext. ***. ORHP appreciates Ms. [redacted] taking the time to provide her opinion and perspective of her service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers. Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/11/05) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am NOT Ms. [redacted] , this is addressed to the wrong customer/another complaint file. This further proves how incompetent this company is. Final Business Response / [redacted] (4000, 9, 2015/11/06) */ Ms. [redacted] , Please advise Ms. [redacted] that our responses to the RevDex.com (BBB)are made directly to you, and not the Plan Holder. My apologies for the confusion. As for the service request I have spoken with Ms. [redacted] and based on my review of the file, she is aware that Old Republic Home Protection has agreed to dispatch an appliance Service Provider to schedule an appointment to provide service. Sincerely, [redacted] Plan Compliance Manager Final Consumer Response / [redacted] (2000, 11, 2015/11/09) */ (The consumer indicated he/she ACCEPTED the response from the business.) Mr. [redacted] has taken corrective action to remedy the situation. His prompt attention was appreciated.

Complaint: [redacted] I am rejecting this response because: my previous response stands as wellPlease send the address that my lawyer can send the proceedings to Sincerely, [redacted]

RE: Plan # [redacted] Dear Revdex.com, Regarding the service request for the solar water heater and payment of the Tarde Call Fee; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in ** [redacted] s letter ORHP, like other home warranty companies, uses Independent Network Service Providers to service our Plan HoldersAlthough efforts are made to dispatch qualified Service Providers that can provide quality service, occasionally circumstances occur that are unacceptable to ORHP and our Plan Holder I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement As a result of the circumstances that occurred, and strictly as a matter of goodwill, ORHP has agreed to honor ** [redacted] s request to waive the Trade Call Fee ORHP appreciates **Woodland taking the time to provide his opinion and perspective of his service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Plan Compliance Manager Old Republic Home Protection

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Sincerely, [redacted]

Dear Revdex.com, [redacted] advised me that he had provided me a copy of the repair invoice from his ONetwork Contractor, however, I did not locate it in his fileI have requested he forward me a copy for review and reimbursement consideration Sincerely, [redacted] Plan Compliance Manager

Dear Revdex.com, Please advise [redacted] that we have dispatched [redacted] to return to his home to conduct a refrigerant level test to ensure there is no leak at this time, They will contact him to schedule an appointmentIf he does not hear from them by Monday, May 22, 2017, please advise him to contact them directly Sincerely, [redacted] Plan Compliance Manager Old Republic Home Protection

Plan [redacted] Dear Revdex.com, Regarding the service request for the HVAC system; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in [redacted] letter I assure you, ORHP employees value the trust each of our Plan Holders place in us to resolve their service request in a timely and professional manner and when this does not occur, steps are taken to review what went wrong and implement improvement I have reviewed the file that indicates my associate, [redacted] , Call Center Supervisor, spoke with [redacted] at Dan’s Heating and Cooling and he advised her that the replacement HVAC equipment from Lennox was installed on March 10, 2017, and the City inspection is scheduled for March 16, to confirm the equipment is installed correctly If [redacted] has any questions, please advise him to contact us for assistance Sincerely, [redacted] Plan Compliance Manager Old Republic Home Protection

Complaint: [redacted] I am rejecting this response because: It is not the policy owner's responsibility to determine the cause of the defect Again, Old Republic's technicians have come to our house almost times and none have been able to Prove the problemThe entire line is behind drywall and not in an attic spaceHowever, the consensus is that the line must be replaced based on speculation They say it is less expensive to run a new line rather than pinpoint the problem This recommendation comes from our independent expert as well as Old Republic's expertsPerhaps, Old Republic should speak with their technician about this issue for the entire story Most have also said that it sounds like the wire is arcing, which is a dangerous condition Did that make it into the reports? This is simply ridiculous and is causing our family distress Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 5, 2015/06/10) */ Ms [redacted] Revdex.com Re: Plan # XXXXXXXX Dear Ms [redacted] , Regarding the discussion with our staff concerning the effective date of your Plan; on behalf of Old Republic Home Protection (ORHP) and its employees, please extend our sincere apologies for the circumstances outlined in Ms***'s letter Based on the information you provided, I have taken personal responsibility to address the issues outlined with the individuals involved, ensuring they understand the result of their actions and comments I have reviewed the file that indicates your spoke with my associate, MsLove, Accounts Receivable Supervisor, and she explained that there is a day wait for Plans sold as a For Sale By Owner ORHP appreciates you taking the time to provide your opinion and perspective of your service experience, which in turn, provides ORHP the opportunity to improve the service we provide to our customers Best regards, [redacted] Claims Manager Old Republic Home Protection Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/06/11) */ (The consumer indicated he/she DID NOT accept the response from the business.) The response did not provide any resolution, apology nor acceptance of the original Terms and conditionsA company MUST take ownership of its terms and conditions when conveyed verbally in the state of Texas Final Business Response / [redacted] (4000, 9, 2015/06/12) */ Ms [redacted] , As stated previously, please extend our apology for any misunderstanding or incorrect information with regard to the day waitIf Ms [redacted] would prefer her Plan be cancelled so she can purchase a Plan from a different home warranty company, please advise her to let me know, and I will process a full refund of the Plan fee Sincerely, [redacted] Claims Manager Old Republic Home Protection Final Consumer Response / [redacted] (4200, 11, 2015/06/15) */ (The consumer indicated he/she DID NOT accept the response from the business.) From the very beginning I have fully disclosed there was no agent involved I wanted to make it VERY CLEAR [redacted] I DID NOT ASK FOR THE WAIVER OF THE WAITING PERIOD / I WAS TOLD AND EVEN ASSURED MORE THAN ONCE BY EACH REPRESENTATIVE I would not incur the warranty waiting period*This was offered to meTherefore I simply expect it to be fulfilled I do not accept the alternate resolution, but the original terms, where the close date is 6/with my warranty start date as 7/1/ I will be forwarding this matter to the Texas Attorney General's Office, next