FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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After charging me for potential continued use of service, they sold off their service to another business with no refund information.
Per company policy and user agreement, I was charged $20 of "Top Up Credit" which is automatically applied at a certain threshold to ensure my wireless data can remain active during a billing cycle. Days after this charge was automatically made to my account, the company discontinued service to my phone number and sold my account to another business (Ting) with the option, if I choose, to continue with that company. I do not wish to continue with another company. My $20 was for FreedomPop and not for Ting. But they still have my money and now that they have appeared to abandon their services and costumers, I have no way to obtain my Top Up Credit as a refund for services no longer available (in fact, which were almost immediately unavailable after I was charged).
Technical / Community Support forums show that company accounts and service representatives have been deleted. There appears to be a nearly vanishing of the companies support structure for customers.
Perhaps there is a way to get help but none is being readily provided. The only option has been to sign up with the new business (Ting) but at this time, my account is showing unavailable during this transfer.
The bottom line is that I paid $20 for a service that is not available to me and will no longer ever be available to me. That is theft.
I wish for the remainder of my Top Up Credit to be refunded as the services are no longer available after I was charged.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers who were on a prepaid plan that has been interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their prepaid plan.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
Should the customer be interested in activating with FreedomPop, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. The customer is more than welcome to visit *** for further details on how to sign up.
(The consumer indicated he/she DID NOT accept the response from the business.)
FreedomPop has admitted that their services are immediately unavailable due to a corporate transfer. They acknowledge that they will not refund money which, according to their billing policy, was specifically and involuntarily charged to my account for the intended and presumed use of their services. This is money that I essentially "paid in advance" for the use of FreedomPop services, days before their services unexpectedly terminated. They kept my money and provided no FreedomPop service. That is theft and so I do not accept their response.
We're sorry to learn the customer does not accept our response. However,per our last response, the customer was informed to reach out to STS Media's (previous owners of FreedomPop) dedicated migration team at *** for assistance with their prepaid plan and we encourage them to reach out once again for any request associated with their previous account.
We apologize for the inconvenience, but there is no further action FreedomPop can take with this request.
Purchased several wifi devices that are no longer connecting, some were defective, no phone number to contact company, was able to email but not good
Purchased approx. 40 wifi devices with 500mb of free data per month. They ended up charging add'l fees, some devices they disconnected due to credit card disputes. Have reached out numerous times, they have no phone number, address, etc. Was able to track down an individual that would respond to my emails once a day, but that didn't help with the issues. Of the 40 devices, we returned 2 via RMA for replacement, never received them. 2 also had batteries that would not charge, never got new ones. Four are currently installed but will not connect to the wifi network. We have about 7 other devices we are trying to get configured but with no face to face or phone calls it is real difficult. *** has been emailing me, but again this keeps go around and around with no resolution.
Either a full or partial refund at this point and we will go elsewhere for the wifi. OR someone who can work with us to get these devices working properly as sold.
We're sorry to learn of the customer's unsatisfactory experience with us. We recommend the customer follow up with the mentioned representative in order to expedite a resolution.
We apologize for the inconvenience and appreciate the customer's patience throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
My contact is unwilling to provide a solution. There is no phone number to call just email. This is unacceptable as the end consumer. We need to have a better resolution than be patience.
Thank you.
We're sorry to learn of the customer's unsatisfactory experience with us. However, as the customer has direct contact with one our representatives, we strongly encourage them to continue contact via ongoing method in order to receive a proper assistance.
We appreciate the customer's understanding throughout this process.
Freedom Pop unilaterlly (sans my permission) transferred my account to TING cellular service withot providing a refund of my balance with Freedom Pop.
Freedom Pop has failed to reply when I contacted them about a prorated refund on my account. I inquired twice about my refund with no response. They unilaterally transferred my cell service to TING without prior notice and basically forced me to sign up with TING to continue cell service without creditng my account and issuing a refund. My account information with Freedom Pop before the transfer is:
Account Username:***
Cellular Number: ***
See below>
_________________________________________________
Dear ***,
FreedomPop and UNREAL Mobile has made the decision to no longer offer service on the Sprint network.
All customers that use a Sprint (CDMA) device on FreedomPop or UNREAL Mobile will be moved to Ting Mobile, an industry-leading service provider on the Sprint Network.
You'll receive identical coverage on Ting, and you can keep your phone and your number. Ting has a compelling exclusive offer for FreedomPop and UNREAL Mobile customers:
Option 1: $6 unlimited talk and text + $4/GB
Option 2: $20 unlimited talk and text + 20GB data + first month free
Why Ting Mobile? We worked hard to find a good home for FreedomPop and UNREAL Mobile customers that use a Sprint network phone. They're committed to treating people fairly and to excellent customer service. They were willing to work with us to create an offer just for FreedomPop and UNREAL Mobile Sprint network customers that we hope you'll agree is pretty amazing.
Your number has already been safely migrated. Now you must take action at
I want a prorated refund for the account balance with Freedom Pop before they transferred my account to TING without my permission. It should be prorated for approximately one (1) service charged to the account paid. Remaining balance should reflect eleven months credit to be refunded to my credit card on file.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
Should the customer be interested in activating with FreedomPop, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. The customer is more than welcome to visit *** for further details on how to sign up.
(The consumer indicated he/she DID NOT accept the response from the business.)
They still have not refunded the "top-up" amount of $20.00. Freedom Pop keeps this amount in a holding account in case the client goes over the allotted balance for the month. Freedom Pop then debuts the client's account for the"top_up" amount without notifying the client of said transaction. I had thought (sadly mistaken) that Freedom Pop would refund the "top-up" amount also. Freedom Pop has no right to retain this money, it is only for use in case the client goes over his usage for the month. I am disappointed with Freedom Pop.
We're sorry to learn the customer does not accept our response. However, per our last response, the customer was informed to reach out to STS Media's (previous owners of FreedomPop) dedicated migration team at *** for assistance with their prepaid plan and we encourage them to reach out once again for any request associated with their previous account.
We apologize for the inconvenience, but there is no further action FreedomPop can take with this request.
Bought a 12 month prepaid sim card that was to be activated and ready to put in and use in any GSM unlocked phone but it does not work. No support.
I purchased a prepaid 12 months of phone, text, and 1GB of data services for $49.99. The sim card was to be activated and ready to use upon arrival. It was not. I tried logging into my account and it no where to be found. I thought I had did another account but still no where to be found. I had tried calling for days and days they tell you they have higher than normal call volume and the wait will be 10 minutes or more then they cut you off at either 7:15 or 10:15 each and every time. I tried submitting a support ticket but you need to sign up for the VIP plan but you can not sign up for it if you do not have a plan at all. I believe the sim card is not activated to begin with because it is not showing up in my account. They jumbled is it up somewhere along the line but I can not get to anyone anywhere or anyway to straight it out. Then I get here and Lord have mercy at how messed up this company really is. I am seriously thing about returning the sim card and get my money back and start my postings about to avoid this company at all cost. At this point I think I probably will do better reporting the charge to my bank because they do not seem to care about servicing the customer and they did sell me something that I did not get which is fraudulent and is totally in my rights to do so.
The only thing that they possible could do it to get my sim card working in my GSM unlocked phone for the 12 months of service starting from the date they actually get it working not from when they mailed the sim without charging me for anything else because I should not be charge for activation because it was to be activate before it was mailed which it was not. If they can not fix the sim card and get it working and have my service date start on the day they actual get it working then don't even bother. I will be contacting my bank in less than 48 hours to dispute the charges and be done with it and continue my Mint Mobile or look into Unreal mobile as a better option.
We're sorry to learn of the customer's unsatisfactory experience with us. Our customer's should visit *** in order to successfully activate their device in a seamless process.
The customer may reply here should they encounter any further issues and we will provide a response in a timely manner.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have tried that about 10,000 times since receiving the sim card. The only thing that happened as of a couple of days ago is that it assigned the sim card a phone number. I still can not make or receive calls. I still can not get through on the phone. And the activation page does not recognize the sim card number and if I type in my miec number of what ever that number is, it take me to a web page that is under construction and tells me to check back later. How about they give a better response then a a canned one that can be found on the website itself. Also I notice that I can not login on the phone number is assigned me and does not show in my profile. Also the sale of the product and service does not show in my profile. Something is much more wrong with this product and transaction then something as simple as not following each and every direction that they have stated on their website. I have gone over and over it hundreds of times already and nothing that I can do on my end can fix anything. How about this time they actually look at my account and setup information and see what is wrong with it on their end, instead of passing the buck back on to me. I have did more than my share of dudelijence with this product. It is simple a total flat out lemon of a sim card or signs of a major screw up on their part or flat out down right fraud and misrepresentation of the product and services they sold me. This is really starting to be much more trouble than it would ever be worth and is starting to causing irreparable damages, hardship consequences, undue duress, and lost of wages. Not even to mention opportunity lose. So please, I beg of you to do your job and look up the information and fix the account or send a new sim card package that actually works in an expediatent fashion, before I am forced to adapt and acquire legal counsel and representation and present them with the 86 recordings of calls to the company that go unanswered and disconnected on que to three different numbers company phone numbers on several different dates and times over the past 17 days. There is nothing more that I can do on my end. The ball is square in their court to either serv it or drop it and reap what they sow.
We're sorry to learn of the customer not accepting our response due to not being able to use their Preloaded LTE SIM Kit. However, our records indicate the customer's device was successfully activated under *** on 8/26/19. Our records reflect data usage which indicates the customer is successfully using their device.
As the customer's account has been successfully activated, we will consider this case resolved. However, should the customer feel differently, we encourage them to reply here where we will provide a response.
We thank the customer for choosing FreedomPop.
(The consumer indicated he/she DID NOT accept the response from the business.)
Because they are asking for information that they fully know that I do not have because they never sent it to me to begin with. They have done this same little game with other consumers that purchased this same exact product, but I was one step ahead of them in that game. I took a screen shot of my order before I submitted it. Because they fully know exact that they never gave an order number anyway or where. So the comment clear state twice in their rebuttal is an attempt to again defraud me because they fully know that never ever gave me an order ID number. So they are just going to have *** on it because I will be forwarding the screen shot of the transaction showing time and date submitted and a copy of my credit card statement showing I was charge on the very same day. That with the sim card number should give them all the information they need to track the order. But I also want to point out that I been doing accounting for over 25 years and I honestly call it as *** that they need all of that information to trace the transaction when they should just need the sim card number to look everything that happen or did not happen to it. Even somewhere down the line the two never got join or got separated the credit card number can be used to track the actual sale. And it will be clearly stated on the screen print of the order before I submitted and and the last four will ma*** my credit card statement. This is just another stale tactic so that when it finally gets up and running I will not get the full year (12 full months of service) because they are dragging their feet try to stre*** it out forever an a day. So I am voicing this complain right here right now. That my 12 months of service does not start on the day I purchased the sim card or the day I received it either. It needs to start on the day I am able to make the first call with the sim card is activated. Not on the day the actually activate it either. Because I am not sign off on this resolved until I see my first billing statement and it shows the first date of service and the balance remaining on for the next 11 months. Sister not playing that game either. Because I can tell exactly what they are going to try to do! They are going to try and slip in the date they activated and say that was they day serviced start then procrastinate to the very end of time for their next rebuttal to tell me that it should be working to eat up my *** time that I prepaid for and can not use. I know what song the sisters are playing. You know a normal company would have pick up the *** phone call a gurl and got resolve in minutes but those gurls are out to make a quick buck and trying to shove it in an place where the sun don't shine. So mark my word, from my finger tips to God's ears, those sisters are playing and running games. It has already been over six weeks. They had my phone number, they know what sim card they gave me, they know what phone they assigned me. So why sit there an act like you can't go in the computer and look it up. I can guarantee you that there is not any other *** in the world that you can confuse me with. Even on paper. I am larger than life in person and an even larger when running a search. Now after read that message above about not putting any personal information in this comment box and somewhere down the line I will be able to info they are *** or *** trying to demand from like they don't know and know they never supplied to me, in another box down the line. I just want to make sure you wonderful people at Revdex.com note to forward those gurls the info I got in a timely manner because you full know that I won't get another response until middle of September or earl October at their slow *** rate. Also did yall look at their website recently they ain't got one phone to sell anybody but fifty million links to buy a phone. And ain't got one to available to sell. I think they are about to go out of business or something and steal my money! So I do not accept their rebuttal because yet again just like the last one, does absolutely nothing to resolve the problem but just a tactic to prolong the claim and run the clock and try and steal my money. This claim will never ever ever be closed or complete because of the fraud they are perpetrating with trying to steal my hard earned money. You know times are hard and I have been solely supporting my disabled sister and paying her bills and struggle to get everything paid and at the lowest price and they are costing me more because I have paid for this service in advance and still having to my normal service each month that passes. Isn't that what they call punitive damages? I believe I can recoup those in a court of law right. I also heard that sometime if you can prove they did something actually on purpose like playing out the scenario I just laid complete out for you of all the possibilities that they are going to try to steal my money that courts can compound the damages sometime of up 25 times. And there is probably some other way that they are going to try to steal my money that I have not had the chance of figuring out on this spur of the moment but I am sure I will have a lot time to lay them all out in the next rebuttal when I again have say no way Jose you better put a flower in San Francisco after again not knowing the way to San Jose! Can you just imagine if those gurls were not so *** right down shady with their business practices the service might actually take off and actually become profitable to where they can be upstanding business folks. *** working on the street corners seem like they have much better business skills then those gurls. Well I think you can get the just of what I am trying to say. Fraudulent people just wasting time when they could have just fix the problem six weeks ago but they refuse to answer all the phone numbers. I think it probably just that gurl who is running the whole show and has no idea what is going on. What do they call it? Being all up in my Koolaid and not knowing the flavor. Well I can spot a con-artist running game on me. Just why do they have to be so transparent about it and blandly disregard of not being willing to just fix the problem. I am sure if I have access to the computer system I could of fixed it myself by now. I would have push her out of the way and found the error. Well what can you expect from a Southern California company that is not making a movie or not feeding the models and actress. I guess their moto is put it off to not for tomorrow but put it off six months now then reschedule for three months after that. Oh no I got a better one: Don't put it for tomorrow if you can put it until six months from now and then don't worry about but you put off again later too." I wonder what Vegas would put the odds of this getting resolved by Christmas? New Years? Mardi Gras? My money is always on Mardi Gras? Because that is usually when everything actually starts cooking. Jump from the pan into the grease. Well at least around here it sure does. I just want to make sure we all understand that I do not accept that rebuttal or should I say double talk *** the typed out there. If they really wanted to fix the problem without stealing my money then they would have done so in the past six weeks but for some reason they are deciding to try a run game on me and steal my money. Also please note that I have started a to keep detailed notes about this case because I still have been trying to three times a day everyday and noting in my log that the samething is still happening on phone system same bat place, same bat time. You would think being called out on it they would feel a little bit of shame . But no, you clock a gurl and she has no remorse in her shake. That is just cold. Well yall have nice Labor Day and Holloween if these gurls don't get it together and hook a sister up with what she already paid for in advance. Over a month ago. Just treat a*** right and give her what she paid for, in advance, paid on time. It is just making them bad and worst and worst. I wondered how low can they a go gurl! I wonder if this is one those Trump companies that is designed to prey on poor, weak, and elderly. I been reading up the companies that do that kind of stuff. They just luck I am so very young and nowhere never my fifties. Maybe it is a grandmother running the shop over their because you the elderly sometimes have harder times dealing with technology and they just don't how it all works. I can tell it is not one of the those millennial's working over there because they would be feeling my pain because you know most them will go into anxiety attack going for more than fifteen minutes without a phone. I just witnessed it myself the other day, in of all places, in ***. I tell you can witness thing everywhere in the world, but you can also witness everything in ***.
I signed up for a free trial with this company. Before the trial was over the company began to charge my credit card for $27.98. My card was close to the limit so the purchase did not go through. This occured several times. On July 12th at the end of my free trial I closed the accounts. Freedom Pop charged me $20.00 that day after closing the accounts. Today on July 16th Freedom Pop attempted again to charge my card for $27.98. I had tried to contact the company about the issue but phone keeps hanging up on me. I have found no way to get my card information off of their website.
No further contact by the busi I would like to have all of my information removed from this company. I want them to quit trying to charge my cards for payments on closed accounts.
We're sorry to learn of the customer's unsatisfactory experience with us. We can confirm we've now processed a reverse of $20 as the customer has canceled their account on 7/12/19. We ask the customer to allow 4-7 business days for the reverse to process.
We thank the customer for their patience and understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
They did refund the $20. I want to wait a bitlonger as the company tried to charge me again on the 28th and on the 29th. I would like some kind of assurance they are not going to keep charging me.
Although we understand the customer taking precautions, as they have canceled all of the accounts associated with ***, they should no longer incur any charges.
We thank the customer for their patience and understanding.
This complaint is considered resolved and no further action will be taken.
(The consumer indicated he/she ACCEPTED the response from the business.)
I will accept this matter closed. I have copies of all materials involved. Hopefully I will not need to ever take any actions requiring it.
FreedomPop has closed my account and transferred to a different service provider (TING). They are not addressing my data balances
My problems with FreedomPop continue. Yesterday I got a message saying that they were moving my account to Ting. Today I log-in and see that they have already moved the number. They however continue to consider my account active for billing until I cancel it. This cancellation means I will lose all evidence of my data balances. I have taken screen shots and saved past billing statements. This is trickery and I will lose $10.56 GB of data (over $150) value based on the rates they charged me over the past two years. They have stopped answering Customer Service emails since I am not considered a customer. I get emails in response to my request for support with a message saying to upgrade to Premier Support to get my questions answered. These are deceptive business practices. I would like to get a refund for my unused data.
Now that they have kicked me out of the service and transferred my account to Ting, I would like to get a refund for the unused data 10.56 GB at the rate they charged me for it which amounts to $150.00. Yes I am willing to speak to the media regarding my complaint. They have gotten away with deceptive business practices and if there is some mechanism (political or otherwise) that is providing them blanket shield, we will dig deeper and expose that in the media. I have started contacting media reps who have worked with in the past and bringing them up to speed on the tactics I have experienced.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers who were on a prepaid plan that has been interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their prepaid plan.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
Should the customer be interested in activating with FreedomPop, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. The customer is more than welcome to visit *** for further details on how to sign up.
Company billed me for a year of service in March, knowing they were selling their company and discontinuing service. My account has been sent to TING
Payment on March 23 to Freedompop for $140.00. Chase Visa. Full payment for 1 year of service. Now 4 months into this year my phone has been turned over/off to TING who refuse to honor the 8 months left. I have repeatedly requested a refund from Freedompop and they keep telling me to talk to TING.
Refund of the prorated amount. $93.33
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers who were on a prepaid plan that has been interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their prepaid plan.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
Should the customer be interested in remaining with FreedomPop, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. The customer is more than welcome to visit https://www.redpocket.com/fp for further details on how to sign up.
(The consumer indicated he/she DID NOT accept the response from the business.)
The response from *** (*** Mobile)
Jul 18, 17:48 EDT
***
Thank you for contacting ***! My ***. I can definitely understand why this
would be concerning to you, as you pre-paid for all of that service. I'd like to provide
you more information in order to help direct your concern! FreedomPop is discontinuing
services for its customers that use the CDMA/Sprint network in the United States. *** is
offering services to those who would otherwise be displaced. In order to inquire about a
refund for the pre-paid services from FreedomPop, I'd recommend contacting them, as they
will be better-able to assist you further with this issue.
I hope this information is helpful to you! If you have other questions about the
migration, please send us a reply, and we'll be glad to help!
We're sorry to learn the customer does not accept our response. However, per our last response, the customer was informed to reach out to STS Media's (previous owners of FreedomPop) dedicated migration team at *** for assistance with their prepaid plan and we encourage them to reach out once again for any request associated with their previous account.
We apologize for the inconvenience, but there is no further action FreedomPop can take with this request.
(The consumer indicated he/she DID NOT accept the response from the business.)
They have never answered the question of a refund of the prepaid amount and play a email shuffle game to keep giving a new email to get the same response. They have lied and evaded the question in all responses. I have responded to their different emails and each says sorry go to ***. But *** does not or will not give a refund of the money they stole.
Paid for 1year of service on 2phones. I have only recieved 6 months. To keep the phones on ill have to pay again to Ting. FreedomPop will not refund.
I paid for 1year of service on 2phones. I have only recieved 6 months. To keep the phones on ill have to pay again to Ting. FreedomPop will not refund. My accouns were idntified by emails. *** & *** my #s *** I paid on 12-15-18 & 12-
I paid for 1year of service on 2phones. I have only recieved 6 months. To keep the phones on ill have to pay again to Ting. They caim my service is about to expire. FreedomPop will not refund. On 12-15-18 I paid 116.75 with paypal transaction# *** for *** to FreedomPop. On 12-28-18 i paid 116.75 with *** transaction# *** for *** to Freedompop. FreedomPop sold accounts to Ting and now claims that Ting is solely responsible. Ting bought the accounts but claim FreedomPop should still take care of any money paid to them. It is my perspective that both companies are unethical at best; at worst criminal. All I need is either continued service for the time Ive already paid for or a refund.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers who were on a prepaid plan that has been interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their prepaid plan.
Should the customer be interested in remaining with FreedomPop, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. The customer is more than welcome to visit *** for further details on how to sign up.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
Noone has addressed my prepaid service by email that is a complete lie ting and freedompop have continually sent me back and forth with noone claimimg any responsibility! I have the emails t prove that. None of the emails said any thing about who to contact for a prepaid service.Someone owes me a refund or 6 months of service. If it isnt freedompop then who is it?
We're sorry to learn of the customer's continued unsatisfactory experience. However, as the customer's previous balance is associated with an STS Media (previous owners of FreedomPop) transaction, we once again encourage the customer to reach out via email previously provided.
We apologize for the inconvenience as there is no further action FreedomPop can take on the customer's request.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact them This is the response I got
At this time your device account is migrated to *** and solely owned and serviced by ***. We wish that we were able to further assist your service needs but we no longer have the ability to manage your account per our agreements with ***. Please contact *** for further support and handling of your inquiry.
While ting says The former owners of the FreedomPop brand have decided to drop services for the Sprint / CDMA network. We're helping them facilitate the migration of their customers, while also offering them a new home. You're not signed up with *** until you decide that on the Migration website. We have no information on any kind of payments you made with FreedomPop, as you made those payments with them. We don't own your accounts until you sign up with us. I apologize that we're unable to help you rectify this issue with FreedomPop If you want to act on your services, you're able to either join ***, gather porting info, or cancel
And I paid for freedom service on 2 phones through December but have no service at all now that is never going to be acceptable someone is a *** and a *** or everyone is ***s and
Company sold my CDMA hotspot account to another company and kept $22.34 in credit for data that I had purchased.
REFUND
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers who were on a prepaid plan that has been interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their prepaid plan.
There is no further action FreedomPop can take in regards to this concern.
(The consumer indicated he/she DID NOT accept the response from the business.)
This doesn't address my issue at all.
1. My Freedompop account still shows a balance of $22.34 of what Freedompop calls "Top Off Credit." This is paid credit to cover going over your allotted data limit. It is not part of a prepaid plan.
2. Regarding, "Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s)." This notification only covered how to activate our devices on the Ting network. Ting offered discounts to FP customers, but there was no credit involved for any funds held by FP.
3. After ignoring refund requests for weeks, FP finally did provide the email address, ***, to affected customers. However, as stated in the business's response, this is only for, "assistance with their prepaid plan." I do not and did not have a Prepaid Plan. I have credit for data that FP is refusing to refund, and is still showing on my FP account.
4. I have already emailed this address a week ago and have not received a response.
So, the business did not provide a refund, or any relevant information.
Sorry to read of the customer's continued unsatisfactory experience. However, per our last response, the customers was informed to reach out to STS Media's (previous owners) dedicated migration team at *** for assistance with any inquiries regarding their previous account. We encourage the customer to continue to reach out to the email provided.
The customer may include "***" when reaching out to *** to ensure their concerns are addressed in a timely manner.
(The consumer indicated he/she DID NOT accept the response from the business.)
As indicated previously, I did contact the referenced email and received neither an acknowledgement nor a response. I will include the Revdex.com reference as suggested in case this company only responds if the Revdex.com is involved.
Regardless of who the previous owner was, my current account displays a top-off credit of $22.34 that the current owner refuses to refund.
The only acceptable resolution is a complete refund.
FreedomPop advertised "FREE" service plan and was for many years but then they began to charge a monthly "administration fee.
The FreedomPop free 200 plan was free for a long time. Until October 2018. They began to charge what they called admin fee ($0.97). I disputed these charge until finally giving up because it was a waste of my time. They also began to charge, twice a month, a penny ($0.01) charge they would not refund. Then Nov 2018 they began to charge a larger "admin fee" $2.99. You can't do anything with it, so you just have to pay for it. There was never a rate change notice sent out, FreedomPop just increase the fee. In addition there was one month, they charged what they call a "top-up" fee. $15.00. I never went over on my act, but supposedly came close one month so they charge me for the "top-Up". Now that FreedomPop has made a change in the way they are doing business. (Not really sure if there are going bankrupt or closing down, but they are sent notices out programming changes to update the phone software. What that entailed was switching to a new carrier. Upon checkin on my "top-up" credit, FreedomPop has cleared all of the records. Not only have they cleared the credit records, but the monthly charges that were charged to my credit card have been altered to show only 0.01 charge each month. This is fraud!! The new company that is taking over is Ting.com and they are charging $10.00 monthly. FreedomPop should have to refund my monthly charges - $39.05 in total including the penny charges, monthly admin fees and Top-up credit.
I believe FreedomPop should have the refund the monthly "admin" fees along with the penny charges.
As the previous owners of FreedomPop and UNREAL Mobile have agreed to transfer their Sprint partnership and users to ***. We encourage the customer to reach out to *** for any and all inquiries associated with their previous account, where assistance will be provided by one of their representatives.
The customer may include "Revdex.com Case:***" when reaching out to *** to ensure their concerns are addressed in a timely manner.
We thank the customer for their patience and understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
They are just shifting the responsibility to the new company that is now handling the account. I have made the inquiry to *** and they have said they do not have anything to do with previous balance transfers or account issues from FreedomPop. If FreedomPop is not held responsible for the money they collected, they will continue to handle and do business in the same fraudulent way.
THIS IS NOT AN ACCEPTABLE RESPONSE!
We're sorry to hear the customer was unable to find a resolution with *** Mobile. However, per our previous response, we recommend the customer reach out to *** for any and all inquiries associated with their previous account, where assistance will be provided by STS Media's (previous owners) dedicated migration team.
We apologize for the inconvenience as there is no further action FreedomPop can take in regards to the customer's concern with their previous account.
(The consumer indicated he/she DID NOT accept the response from the business.)
Once again, Freedompop is the business that collected the money. *** and *** refer me to freedompop. They can RECOMMEND reaching out but there is nothing they will do for me. This is NOT AN ACCEPTIBLE RESPONSE!! PERIOD!!! THEY COLLECTED THE MONEY, THEY CAN REFUND THE MONEY!!!
I, the customer, was taken advantage of and now the company wants to place the reposibilty on another party. Typical big corporation response. They need to be held resposible. This is a clear case of FRAUD!!
REFUND MY MONEY!!!
Just told everyone that bought their free service that they have to go to Ting for service. I just spent last month signing up for free service.
The company just keeps going downhill. In June they made me confirm that I did not want to upgrade and wanted to stay on the free plan. Today they sent a notice that everyone using their Sprint phones must pay for service. I assume when they had me re confirm the free plan last month that it would last longer than 3 weeks. If they are going out of business they should say so. Saying it is my lucky day and Ting will now offer me a plan I do not want is my only choice other than throwing out the phone. They also ported my phone number over to Ting without my approval which I am not sure is lawful.
Buy back the phone you have taken the service away from.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers who were on a prepaid plan that has been interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their prepaid plan.
The customer may include "Revdex.com ***" when reaching out to *** to ensure their concerns are addressed in a timely manner.
Contrary to the customer's belief of not having options beyond ***, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. Should the customer be interested in having a look at some plans offered by our new parent company, they may do so by visiting ***
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern of their previous plan. We apologize for the inconvenience.
Dear Sirs:
On 7/15/19 FreedomPop informed me that "FreedomPop and UNREAL Mobile has made the decision to no longer offer service on the Sprint network." My cell phone hasn't worked since then. MY numberous attemmpts to contact FreedomPOp through the web site or by phone from my land line resulted in zero. However, FreedomPop still has my deposit $40, which I want to get back. My phone number with FreedomPop was ***.
Sincerely
Dear Sirs: On 7/15/19 FreedomPop informed me that "FreedomPop and UNREAL Mobile has made the decision to no longer offer service on the Sprint network." My cell phone hasn't worked since then. MY numberous attemmpts to contact FreedomPOp through the web site or by phone from my land line resulted in zero. However, FreedomPop still has my deposit $40, which I want to get back. My phone number with FreedomPop was ***. Sincerely
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
Dear Sirs:
My account with FreedomPop was transferred to *** without my consent or permission. During the transition, my deposit in the amount of $40 was stolen. I don't want to use the service from *** because it is ridiculously overpriced. I have already signed a contract with another company and will never use ***'s service.
I want my deposit back. I do not want to allow my money to be stolen. The issue has not been resolved as of August 17, 2019.
Sincerely yours
We're sorry to learn the customer is not satisfied with our with our response. However, as previously stated, per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their request.
Therefore, we encourage the customer to reach out for proper assistance.
We apologize for the inconvenience as there is no further action FreedomPop can take on this matter.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have been a customer of FreedomPop for almost a year. My telephone number was ***. On 7/15/19 FreedomPop informed me that "FreedomPop and UNREAL Mobile has made the decision to no longer offer service on the Sprint network." My cell phone hasn't worked since that point. MY numerous attempts to contact FreedomPOp through the web site or by phone from my land line resulted in zero. However, FreedomPop still has my deposit $20, which I want to get back.
I refuse to migrate to Ting since Ting's prices are unreasonable and the quality of service is uncertain. I also refuse to donate my money to people whom I don't know. Please make sure to return the unused balance. For further information, feel free to contact me at ***.
Sincerely yours
I have been trying for a week to get technical support, they keep closing my ticket and sending me out the same information to perform steps that have already been done. Humans are non-existent for this company, it is impossible to get a hold of anybody. I have tried every phone number on file.
Charged for service I never received
I ordered a trial sim card, and the company never sent the SIM, the service was never active, and then they charged me $100 for service I was never able to use since I never had or activated the SIM card.
I want my money back.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (***) on 5/1/19, which included a free trial of our Semi-Annual subscription for Premium LTE 2GB Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged twice a year if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
However, as there is no data usage on the account and the customer states they did not receive the device, we have honored a one-time courtesy refund in the amount of $106.36. We've also issued a refund for the sign up order in the amount of $0.01. We ask the customer to allow 4-7 business days for the refunds to process.
We have also canceled the account associated with *** to ensure the customer does not incur any future charges.
We thank the customer for their *** and understanding throughout this process. We hope our paths cross in the future as FreedomPop is now under Red Pocket ownership and we're confident an improved experience is on the horizon.
(The consumer indicated he/she ACCEPTED the response from the business.)
I was refunded
Received sim card 5 weeks late, never worked properly and they charged me $85 for nothing.
Purchased a sim card on April 25 and paid for shipping between 5-7 days. It was not even shipped until June 8th and received a few days after that. We got everything installed and it never worked correctly and we could not make phone calls. The customer service number goes nowhere so when I tried to call and talk to someone, it rings once and then goes silent. We received charges of $75 since their billing is very deceptive. It was supposed to be $5.99 a month but they charge for 6 months at a time and also charge $20 for each change. They advertise a free phone service, but in my experience it was neither free nor a phone service since it didn't work. I wasn't able to cancel it online so I had to open a service ticket. I have gone round and round via email asking for a refund since I was not given the service I was promised and we could not make phone calls. They refuse to refund anything. I would appreciate some help.
I would like my $85 refunded.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (***) on 4/25/19, which included a free trial of our Semi-Annual subscription for Premium LTE 2GB Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged twice a year if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
The customer reached out to support via email with a desire to cancel their account as a result of the charges. Upon doing so, the customer was informed of the renewal details and honored a refund on 7/15/19 along with an account cancellation per request.
Since the account's cancellation, there have been no further charges incurred. Therefore, we will consider this case resolved.
We thank the customer for their *** and understanding throughout the process.
(The consumer indicated he/she ACCEPTED the response from the business.)
After telling them that I reported the case to you, they sent me a refund. Thank you.
I was pleased with them at first, and even signed up for the paid service. But thats when things went bad. I needed to port out a number to use for a business phone. They approved the port but not for over 20 plus days. They are now telling me I owe them money and won't release the port until I pay them. Even though my bank was already charged for the amount they say I owe them.
They also took over $100 from my account without approval. But it turns out that there was small print in the agreement that said if I didn't opt out of the service "which I didn't sign up for" I would be charged for 6 months of service.
There is no phone number to reach to speak with a customer service person and their twitter and email is not responsive.
I will make it my goal to spread the word to stop this company from stealing money from other people
Continuously billed for services not rendered.
On 12/2/19 I signed up for a one cent sim card and free trial of Freedom Pop cell phone service.
There was an issue in the website form so I refreshed the page and was assigned two phone numbers for one phone.
Two sim cards arrived after the trial was expired. I immediately tried to contact Freedom Pop to inform them I did not need two sim cards for one phone, it is not possible to speak to a live rep for any issues you have.
I tried to activate one sim card for my phone and it did not work on my phone despite trouble shooting,subsequently I never used the service yet continuously billed. I attempted to cancel service as soon as I received the non working sim cards.
To date I have been billed over $500.00 because of poor practices and poor customer service.
Freedom Pop has billed me continuously for services not rendered.
My account clearly shows NO data used yet I have been billed to date over $500.00 for two sim cards not in use.
Freedom Pop states you can not request a charge back from your bank if your account is not active.
I spoke to my bank and they advised I could not file for a charge back until I first tried to resolve the issue with Freedom Pop.
I have emailed FP several times with no resolve. I have submitted several trouble tickets which render an automated email response. I have tried to reach a live representative through their customer service number which always redirects you to their website. I then decided to cancel my bank card that they are billing for services not rendered.
To my surprise they were able to bill my new bank card not on file in their system.This practice is not legal I never gave them my new information or any authorization to auto draft the account. As I have stated you can not resolve issues with billing, I have tried everything possible to resolve this issue via phone and website. The legal thing to do is refund the money you have taken from my account for services not rendered.
1/18 39.98
1/19 39.98
3/15 42.97
4/18 42.97
4/19 32.98
4/22 42.97
4/22 42.97 Double Billing
1/25 98.88 For second sim card not in use
6/27 32.98 For second sim card not in use
If this is not resolved through a complete refund I will seek legal counsel.
Thank you for your time.
I am seeking a full refund for services not rendered. 512.71 to date has been auto drafted from my bank account.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (***) on 12/2/18, which included a free trial of our Semi-Annual subscription for Premium LTE 2GB Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged twice a year if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
The customer also placed a second order of an LTE SIM Kit (***) on 12/2/18, which included a free trial of our Premium 3GB LTE Unlimited. These trials also become paid subscriptions that are charged monthly if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Our records indicate the customer reached out to a representative on 1/28/19 and they were then provided with a link on how to successfully cancel their account. The representative did not receive a response from the customer and so the incident was deemed resolved.
Our customers can manage their subscriptions by following the instructions on the links below:
Cancel Account - ***
Downgrade Plan - ***
Add/Remove Services - ***
Unfortunately, as the customer neither downgraded nor canceled the accounts, the charges are considered valid on our end and non-refundable. We apologize for the inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept there response because they did not reply with any instructions on how to delete my account. I would like proof of there said response with instruction on how to delete my account. They stated I had unpaid charges on my account and I could not cancel. In fact they had successful payment transactions until I changed my debit card. I changed my debit card to avoid transactions, because I do not use there service. I had no clear response as to cancel my account. The times I reached out for support by email to Freedom Pop, they replied with a non monitored email and had stated there was no need for a response, except to notify me of unpaid charges on my account. I had also reached out them because I ordered two sim cards and could not return one or both because I could not reach anyone on the matter. My opinion is there Customer service is very poor. I would like to get this resolved.
To prevent unauthorized requests, we provide customers with explicit instructions on how to downgrade or cancel their account whenever requested. This is done so that only the sole owner of the account, who has the proper credentials, can make authorized changes manually.
The customer can cancel their account at anytime by logging in and selecting "Settings" >
"Account Status" > "Cancel".
Customer service is non existent. I have sent emails to no avail. The phone number takes you on an endless loop. I need my pin to port out ASAP
Sim numbers
***
My account is active and I cannot log in to my account. I need my port out information. I have been trying for months now. No customer service, no replies to emails. I want my number back!
I need someone to contact me and give me my pie out details
We're sorry to learn of the customer's unsatisfactory experience with us regarding their port out information. Unfortunately, we were unable to locate any accounts under the SIM numbers provided in the complaint. We were also unable to locate an account using the email associated with this case's credentials. Therefore, we've provided a link to our support page which will provide some guidance on how the customer can obtain their port out info. We encourage the customer to have a look at their convenience.
***
We thank the customer for their patience and understanding throughout this process.
Unauthorized Transactions, Fees.. and services that I never signed up for. Lack of phone service, Lack of customer service.
Over the past months I have been having many problems with my Freedompop Service.. and the most severe one I was just made aware of and has made me miss out on MANY work calls to the point of nearly being fired due to it.. and I had NO idea this was happening!!
Also my address on my account has been changned by someone other than myself to a africa address ?? but im in Pennsylvania...
1) Can NOT receive any phone calls while at home on my Wi-Fi network is on? I dont have wifi only calling on.. Wifi calling is enabled if no service is available.. but there is.. I can make outbound calls.. but no inbound..
2) The call log in the Freedompop App does not work, there is no notification or record of missed calls what so ever.
3) The Freedompop Messaging app continuously crashed when trying to open it.. sometimes 15+ times before it works and I am able to try to make a call or send a SMS... this has caused some major problems for me, including me sitting lost for 20 minutes while I tried to get the APP to work.. Ive sent in bug reports.. to no avail.. updated three times I think now.. no change.. Rebooting phone doesn't seem to directly help it either.
4) Being that the phone does not mention of missed calls or notify, and phone calls will not come thru.. Its been a nightmare I would like to request a refund for the past 3-4 months of service that I have really not received.
I am requesting this due to the lack of attention to this matter.. Customer service is unfortunately not available to speak personally and only respond with generic emails.
5) most recently I nearly ran out of data.. so My phone notified me.. ONE MINUTE LATER I got a text saying I was auto topped up for $20 to prevent interruption of service... I did not ask for this..a nd it didnt even give me a chance to change the settings before auto charging..
I was simply told all sales are final and no refunds will be given..
I am requesting a refund for my service that I had not received.. I was charged for freedompop data rollover monthly which I never used nor accepted as a thing.. I was also signed up for Freedompop Phone premier which is suppose to have an array of features for the user.. but I got to experience none of them due to my service lacking.
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity on the matter. However, we were unable to locate the customer's account given the credentials associated with the complaint. We ask that the customer provide the email address and phone number associated with the account in question so we may provide a proper investigation.
Unrecognized charge during free trial
I signed up service from the Ads where said free service along with 14 days free trial. However after I signed up, I found there were several services I did not sign up. To avoid potential charge in the future, I downgraded services they auto signed me up. During the downgrade process, it asked me whether I want to keep the service. I think it is during free trial, so I choose keep it to give it a try. It did not mention charge will occur if I choose keep it. Right after I choose keep, it auto charged me for the services. I cancelled it right away and I did not need this service since it is during free trial. Even cancelled right away, I still get charged. Email support and support said the service is out of free trial, free trial is only for sign up. However this service is auto sign to my account, I did not recognize this service. After received email from support, I decided to downgrade to basic service and after I downgraded, it auto charge me $20 for auto top-up credit. I choose to cancel auto top-up, it triggered another charge for $6.99 because I cancelled auto top-up. All those charges are during free trial and no warning and no front notice when charge occurred. Customer service phone number only goes to message suggest you go online. No way to reach to support from phone. I request all my money back. If $20 is mandatory to use, it is fine but I need get other services fee back since I never use those services.
I requested refund for FreedomPop Safety Mode US$6.99; FreedomPop Data Rollover $3.99 because it is auto signed to my account and I never use data rollover and I did have any data roll over, it shows 0 on my account. For $20 I want to know is this one time charge or it will charge monthly and currently I am on free plan, will it trigger charge as well?
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some clarity on the charges.
We do require our free plans to have a minimum of $2 in account credit to help avoid unexpected charges as a result of data usage beyond their plan's allotment during our data reporting delay - the default amount of credit to add is set to $20. If a customer does not use any data beyond their overage, the $20 credit will remain on the account. The credit will only be deducted when the customer uses data beyond their data allotment.
However, the customer was honored a refund as a courtesy on 7/11/19. The customer was also honored a refund of $3.99 which was incurred for FreedomPop Rollover Data.
As we've honored the refunds, we will consider this case resolved. We thank the customer for their patience and understanding throughout the process.
(The consumer indicated he/she DID NOT accept the response from the business.)
This business also charged me $6.99 once I turned off the auto allotment setting. All those charge happen during free trial and I cancelled their service. I did not make a signal call and did not use it but I was keep getting charged.
This is fraud company and I warn all customers get away of this company.
They play the charge game by printing long tiny agreement to confuse users.
We're sorry to learn of the customer's continued unsatisfactory experience with us. Our records indicate the customer has incurred renewal charges for Safety Mode service which was added on 7/9/19.
With this service, customers get a one-time additional 500MBs of data added immediately to their account, plus an additional 10% of data each month. The customer can also enable or disable Top Ups at any time once this service is enabled.
However, as the customer also happened to deactivate this service on the same date during the 14-day trial, we have honored a refund of $6.99. We ask the customer to please allow 3-5 business days for the refund to process.
We thank the customer for their patience throughout this process. They may reply here should they have any further concerns and we will gladly provide a response in a timely manner.
This case is considered resolved should the customer feel we've provided a satisfactory resolve.
(The consumer indicated he/she ACCEPTED the response from the business.)
No more expect. Will not sign any services offered by them.