FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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Freedompop charged me $49.99 for 12-month renewal on 4/23/20189 and cancel my account on 6/13/2019 without any notice, I need a refund of $49.99.
I purchased a phone card from *** for a one-year freedompop phone service at $49.99 in April 2018. In April 2019, they secretly charged me another $49.99 without any notice. I found out this from my discover credit card bill. I called their phone number for this charge and they indicate my to fee online service. So I could only dispute this with my discover credit card. On June 13, I received an email from freedompop which told me that my freedompop account got cancelled. However, on July 29 2019, *** told me that this dispute got denied because discover found it is valid. The reason is that in their term and condition, freedompop indicated that the service will automatically renewed and once got charged, one can never got refund.
Right now, I do not have their "term and conditions" with me since I have thrown it away in April 2018. It might be my problem that I did not notice their terms. But by usual, any renew charge should be noticed the customer either before or after hand. Freedompop automatically charged me $49.99 without any notice and cancel my account without any notice. Then they just do not refund me. This is like bullying me.
I called them today, they still direct me to their free web service and I still could not reach their agent to talk this problem.
I need the refund.
I purchased a phone card from *** for a one-year freedompop phone service at $49.99 in April 2018. In April 2019, they secretly charged me another $49.99 without any notice. I found out this from my discover credit card bill. I called their phone number XXXX XXX XXXX for this charge and they indicate my to free online service and no way to reach their agents to talk this problem. So I could only dispute this with my discover credit card. On June 13, 2019, I received an email from freedompop which told me that my freedompop account got cancelled. However, on July XX XXXX, *** told me that this dispute got denied because discover found it is valid. The reason is that in their term and condition, freedompop indicated that the service will automatically renewed and once got charged, one can never got refund. Right now, I cannot find their "term and conditions" around me. It might be my problem that I did not notice their "term and conditions". But by usual, any renew charge should be noticed the customer either before or after hand. Freedompop automatically charged me $49.99 without any notice and cancel my account without any notice. Then they just do not refund me. I consider this as a bullying. I called them today, they still direct me to their free web service and I still could not reach their agent to talk this problem. I need the refund.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers who were on a prepaid plan that has been interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their previous plan.
The customer may include "Revdex.com Case:***" when reaching out to *** to ensure their concerns are addressed in a timely manner.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern of their previous plan. We apologize for the inconvenience.
FreedomPop went out of business and transferred by cell phone number to *** Mobile, but did not refund the funds left on my account.
Not sure about when in July all this happened. Amounts of funds not refunded are $19.62 on one account and $11.46 on the other account.
Refund of amounts on 2 accounts.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers who were on a prepaid plan that has been interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their prepaid plan.
Contrary to the customer's belief of FreedomPop going out of business, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and *** continue to offer them on all major US networks.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did contact *** as stated in their response. However, the reply they sent back addressed things that I am not concerned with and did not address the refund that I am seeking.
In addition, I have now received a charge on credit card from FreedomPop since I filed this complaint. That charge was not addressed either.
We're sorry to learn of the customer's unsatisfactory experience regarding their previous account. However, as the previous owners of FreedomPop and UNREAL Mobile have agreed to transfer their Sprint partnership and users to Ting. We encourage the customer to continue to reach out to *** for any and all inquiries associated with their previous account, where assistance will be provided by one of their representatives.
The customer may include also "Revdex.com Case:***" when reaching out to *** to ensure their concerns are addressed in a timely manner.
Should the customer have an active account, they may cancel at anytime by logging in and selecting "Settings" >
"Account Status" > "Cancel".
We apologize for the inconvenience as there is no further action FreedomPop can take on the customer's previous account.
My debit card has been unauthorizedly charged by FreedomPop each month since November 26, 2018 I would like a full refund of the entire amount $250.80
On April 23, 2018 I received a confirmation email stating my account FreedomPop has been canceled as I requested. Just recently I noticed charges to my account dating back to November 26, 2018; December 31, 2018; January 28, 2019; February 28, 2019; March 29, 2019; April 29, 2019; May 28, 2019; and July 1, 2019 totaling to ($250.80). I contacted FreedomPop and on July 28, 2019, received email that they could only refund $35.97, the most recently charged amount. I never authorized or requested service or sim cards from FreedomPop (November 26, 2018- July 29, 2019). I would like the full refund amount $250.80. I had no idea my account was even being charged until recently. I never purchased service from (November 26, 2018- July 29, 2019). I tried to contact them today and got automated service with no record of account. Please mail me a check since I had to cancel my bank card due to this incident. (***)
I would like to receive a full refund of all the charges on my bank account made by FreedomPop $250.80. I did receive $35.97. I did not receive the full amount and believe I should since I did not purchase service from FreedomPop (November 26, 2018 - July 29, 2019) or even know what was purchased.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (***) on 11/24/18, which includes a free trial of our Premium 2GB LTE Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged accordingly if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Therefore, as the customer neither downgraded nor canceled the sub-account associated with ***, the charges are considered valid. However, as the account was canceled on 7/26/19, the customer was honored three refunds as a courtesy. Unfortunately, there will be no further refunds honored.
We can confirm no further charges have been incurred after the account's cancellation date of 7/26/19. Therefore, we will consider this case resolved.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do not accept the business response. I never ordered a SIM kit on ll/24/2019. I did not authorize credit card information to Freedom Pop for a SIM kit on 11/24/2019. How could I have been able to cancel the account if I never purchased it or knew about it. I feel like I need a full refund.
As our service requires a customer to manually select a product and input their information, the charges and account creation is considered valid on our end. FreedomPop is not the entity responsible for investigating claims of identity/credit card theft. If a customer believes their personal information has been compromised by a 3rd party, the most we can do is cancel the account associated with their email and billing information.
Unfortunately the charges are considered valid on our end and no further refunds will be honored beyond the courtesy three previously issued.
We apologize for any inconvenience this might cause on the customer as our stance on the matter is final.
paid 129.25 for six mo.phone service on 7/5/19. They have dropped sprint now I do not have service. 6 phone numbers and can't reach anyone for refund
two phones with Freedompop. 1 monthly @ 38.92.One phone semi tearly @ 129.25.Just paid for 6 months service on this one July 5th.july 30th no service because they dropped Sprint. I need my refund for 5 months. 6 phone numbers nothing but automated. filled a ticket out for support ,no response. the account is in my husbands name ***. our phone numbers are *** and ***.
i want to be refunded my 5 months i paid that now has no service
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers who were on a prepaid plan that has been interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their prepaid plan.
Contrary to the customer's belief of FreedomPop dropping Sprint, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern.
(The consumer indicated he/she DID NOT accept the response from the business.)
Ting has said that Freedompop failed to renew their subscription. Ting offered to pick us up,but they do not have access to Freedompops servers .Therefore they cannot see who paid what ! That it is Freedompops responsibility. That with Ting you have a month free because they know the customers that were on semi annual payments deserved the time to clear up any money owed back freedompop.I have emails from Ting saying they are not responsible!
Per our last response, the customer was informed to reach out to STS Media's (previous owners of FreedomPop) dedicated migration team at *** for assistance with their prepaid plan and we encourage them reach out for any request associated with their previous account.
We apologize for the inconvenience, but there is no further action FreedomPop can take with this request.
(The consumer indicated he/she DID NOT accept the response from the business.)
I provided the *** statement that the do not have anything to do with getting my refund
My original service plan was sold to *** by FP, I have $20 never used top up credit in my account, FP refuse to refund or transfer it.
My original service plan with *** was sold to *** by Freedompop recently. I have $20 topup credit in my original account, I contact FP, FP ask me to contact *** I contacted *** emailed me and said they never received that $20, suggested me to contact FP for a refund. Based on FP's *** any balance remaining in a FreedomPop Account on inactive status is not refundable. The fact is my service plan is always active until FP sold it to ***
In the email communication with FP, *** at FP told me all payments made by me to FP were final and were non-refundable, and for the same reason, FP are unable to transfer the balance to a different account.
At matter of fact, that $20 is for top up insurance, not a payment to FP. It is belongs to a customer until he surpasses his Monthly Plan broadband data allotment limit. I never surpass the monthly limit, so the $20 should still belong to me. At the same time, I have multiple plans in a same account with FP, I did not ask to transfer balance to different account, I asked to transfer that $20 Top up fee to another plan in the same account. I was informed by FP that my request had been rejected and would not be able to reopen within the next 3 days.
Refund or credit the $20 top up fee from the service plan FP sold to *** (***) to my another existing plan with FP (phone number XXX XXX XXXX) in the same account.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
I had 3 phones with FreedomPop when they sold our accounts to *** without our knowledge. Need refund of active Top-Up credits on each phone.
I have been using FreedomPop since July 2017 when I ordered 2 phones from them.
The first account was:
***
***
XXX-XXX-XXXX
Phone received and activated 7/14/17
XXX-XXX-XXXX
Phone received and activated 7/19/17
On 7/26/17, I downgraded the service and turned off the Top-off feature. They charged me a $5.00 Top-Up credit on each phone to cover Data, if I used over the 500MB data limit. I never came close to the limit. Usage was usually 20-30 MB monthly. Only one time I used more than 100MB.
In May 2018, I ordered another phone from them.
This account was:
***
***
XXX-XXX-XXXX
Phone received and activated 5/31/18
On 6/4/18, I downgraded the service and kept the Top-Up feature turned on, but they still charged the Top-Up credit which had increased to $15.00. Again, they said this was to cover Data, if I used over the 500MB limit. Usage was always low and only once, I used more than 100MB.
My accounts with FreedomPop have the same Capital One Quicksilver MasterCard credit card which was charged with my initial Phone purchases, activation fees, the Top-Up credits and the random $0.01 charges.
On 7/8/19, I received an email about using dialing ##XXXXX# to update network and start using native Message app. This email had no information about service changing. Then on 7/18/19, I received an email about my phones being migrated to ***. Again, no explanation about FreedomPop as a company.
I started searching for information on discussion boards. It seems FreedomPop is migrating all CDMA accounts on the Sprint network to ***. *** says everyone will start with a "clean slate" with ***, and any refunds or credits will have to go through FreedomPop.
I have sent many emails starting 7/17/19 to FreedomPop requesting refund of my Top-Up credits, but they refuse.
I feel since they did not give customers options when they decided to sell our accounts, they owe us refunds of the Top-Up credit, which we never used.
$25.00 to a widow on Social Security is a lot to lose to a company, that gave no notice in advance.
I would like a refund of the Top-Up credits as listed below with Account Name, email address, and phone number. *** *** XXX-XXX-XXXX $15.00 Top-Up Credit *** *** XXX-XXX-XXXX $5.00 Top-Up Credit *** *** XXX-XXX-XXXX $5.00 Top-Up Credit Total - $25.00
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
No, I do not accept this response as a resolution to my issue. I have already followed this *** and this was their email reply:
*** (FreedomPop)
Jul 30, 14:56 PDT
Thank you for contacting FreedomPop I apologize for any confusion in your attempts to contact *** and or FreedomPop. We have contacted *** to get customer handling clarified in this matter. At this time your device account is migrated to *** and solely owned and serviced by *** We wish that we were able to further assist your service needs but we no longer have the ability to manage your account per our agreements with *** Please contact *** for further support and refund inquiries.
Portal to initiate your service with ***
***
*** SUPPORT CONTACTS
*** FAQ's at ***
For phone support please dial ***
*** @ ***
I have emailed *** and this was their reply:
*** Mobile Re: Explanation About Remaining Funds/Credits with FreedomPop
Roman (*** Mobile)
Jul 29, 16:34 EDT
Hello,
Thank you for taking the time to reach out, and welcome to ***!
We won't bury the lead here: we're not able to help with any money collected prior to the transfer of FreedomPop Sprint network customers to ***. In short, *** didn't collect or receive any of that money. Only the former owners of the FreedomPop brand did. Sorry.
So, as you can see, I am getting the "run-around" with no one wanting to connect me with the former owner of FreedomPop.
The original FreedomPop sold all Sprint accounts to ***. *** says they only received the list of numbers and email addresses. They say they did not receive financial info and are not responsible for what we paid FreedomPop. The rest of the company was sold to RedPocket and is still using the FreedomPop name for now.
Originally, when I opened my accounts, it was stated the Top-Up credits would be refunded when I closed my accounts, if there was still an active balance. FreedomPop sold our accounts without our knowledge in June and did not notify customers of anything till July. On July 8, I received an email:
Dear ***,
Your device is in the process of being migrated to a fully native experience with the same plan you have today. You will be able to use the native messaging app for text messages with the same number for better experience.
Once the migration is completed, you *** lose cellular connections temporarily. If so, please make sure you perform profile update by dialing this number based on your device:
- For Android device: ##XXXXX#
- For iOS device (iPhone): ##XXXXXX##
- For Google phones (Nexus/Pixel): *#*#XXXXX#*#
â" FreedomPop Support
On July 18, I received another email:
Dear ***,
FreedomPop and UNREAL Mobile have made a deal to move all customers currently on the Sprint network to *** Mobile, an industry-leading service provider on the Sprint Network.
*** receive identical coverage on ***, and you can keep your phone and your number. *** has a compelling exclusive offer for FreedomPop and UNREAL Mobile customers:
Option 1: $6 unlimited talk and text + $4/GB
Option 2: $20 unlimited talk and text + 20GB data + first month free
Why *** Mobile? TheyâTMre committed to treating people fairly and to excellent customer service. They were willing to create an offer just for FreedomPop and UNREAL Mobile Sprint network customers that we hope you'll agree is pretty amazing.
Your number has already been safely migrated. Now you must take action at***
MAKE THE MOVE
â" FreedomPop and UNREAL Mobile Team
So, as you can see, FreedomPop did not notify us of any change in our Cell Phone plan, until the deal had been finalized. I believe we should have had options about what to do with our cell phone plans. We should have had the option to close our accounts and receive a refund on our Top-Up credits.
I claimed one of my accounts on *** on 7/23/19 and received the port-out info to move to another Carrier with a better plan suited for me. I then closed that account on FreedomPop. I tried to delete my credit card info, but was unable to. It would only allow you to change it, not delete it.
Then on 7/27/19, they charged me an Account Maintenance Fee on one of my other phones. If they no longer service my account, then they are not allowed to continue to charge my credit card. I have tried without fail to get then to refund that fee. I did dispute it with my credit card and they have placed a temporary credit for that charge on my account.
Then on 8/2/19, I claimed my other account on *** and received port-out info for my other 2 phones. I also moved these to another carrier. I then closed this account on FreedomPop (again, trying to delete credit card info, without success).
Since both accounts are closed on FreedomPop's website, I am hoping to not receive any more Account Maintenance Fee charges on my credit card. If I do, I will contact my credit card to either close my credit card account or issue me a new account number.
It should be illegal for them to continue to charge customers, if they sold our accounts. But evidently they kept our credit card info.
The original owners are not accessible to their former customers. I have tried calling and all you get is recorded messages. There is no option to spesk to a human. I have used several email addresses and it is a vicious circle of everyone "passing *** buck" to someone else.
We're sorry to learn the customer does not accept our response. However, as the customer's accounts were affected by the migration to TING, we once again encourage them to reach out to STS Media's (previous owners of FreedomPop) dedicated migration team at *** for assistance with their request.
The customer may include "Revdex.com Case:***" when reaching out to *** to ensure their concerns are addressed in a timely manner.
We apologize for the inconvenience as there is no further action FreedomPop can take in regards to their request.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have emailed them today at *** including the "Revdex.com Case:***" as requested.
I have emailed this address before in July (as I mentioned in my last response to Revdex.com). We'll see if they respond any differently this time. In July, they just referred me to Ting. Ting doesn't have my money, FreedomPop does.
I will let you know their response, when I receive it. (I only received an automated reply from them so far.)
on april 30th,2019 I ordered a freedompop mobile hotspot for my home internet,and since then I have not recieved my order despite having an active account with freedompop.I was given different answers as to when I should expect to recieve my order,I was even told that the orders were being shipped "next week"& that I would get a tracking number from fedex which neither happend also freedompop told me that they were having "problems with the shipping of the orders where the accounts stated that the orders were shipped yet,they were not so,as a result,I still don't have my order from freedompop ordered the freedompop service on april 30th,2019 it is now thursday july 25,2019 they claimed that they do not have a timeframe as to when the orders are going to ship.
Product_Or_Service: netgear unite mobile hotspot
Order_Number:
Other (requires explanation) i would like freedompop to explain to me what is the problem with the orders not being shipped.
We're sorry to learn of the customer's unsatisfactory experience regarding their ordered device and greatly appreciate their patience throughout this process.
Per our records, the customer's order #*** was dispatched on 8/6/19 which renders a return qualification date of 8/22/19. So the customer may test the device given the 14-day trial associated with their sign up order.
Should the customer have any questions or concerns, they may reach out to our community via *** where one of our more than capable representatives will provide assistance.
We thank the customer for their understanding throughout this process and hope they enjoy their order.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response but I feel it shouldn't have taken all this long to recieve my item.
FREEDOMPOP /*** SWITCHED ME TO *** MOBILE'S CELL PHONE WITHOUT MY PERMISSION.
Other (requires explanation) I WANT TO REMAIN WITH FREEDOMPOP'S SERVICE ON THE SAME PLAN I HAVE BEEN USING FOR YEARS.
We're sorry to learn of the customer's unsatisfactory experience. However, as the previous owners of FreedomPop have agreed to transfer their Sprint partnership and users to Ting, we are unable to add the customer to their previous plan.
However, as the customer has expressed interest in remaining a FreedomPop customer, we'd like to inform them FreedomPop has undergone some changes in ownership and we're here to stay for the foreseeable future. Red Pocket Mobile - the new owner of FreedomPop! - has long offered SIM plans and will continue to offer fantastic plans on all major US networks. We encourage the customer to visit *** and have a look at their convenience as we're confident an improved experience for FreedomPop is on the horizon along with suitable plans we're confident they'll enjoy.
We thank the customer for their patience throughout this process and hope our paths cross again in the future.
I cannot cancel account after having number ported and serviced moved to another carrier as freedompop instructs to do.
FreedomPop states that you must make contact with them to cancel account after you have had your number ported to another carrier. As of 7/27/19 number was ported with new carrier. I have no way to contact freedompop outside of having an account. The email attached to freedom pop account is longer active or used. Therefore I have no way to cancel or request prorated refund of services not used since they charged me for a months service.
I need to have my account canceled and what amount of monthly charge I have not used to be refunded.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I emailed the contact said in *** response on 8/06/2019. The *** respond by back to my email. The email stated they too were having someone else in a different dept review my issue. I haven't heard back since. Do you see where I am not having my issue handle in a proper matter of time nor as a a paying customer to freedompop. The responses are not acceptable to the fact I'm being discarded with excuses trying to buy time to find away not to give my money back I deserve and close an account. I would like to resolve this matter as soon as possible so I no longer have the stress of having to deal with bad business habits
We're sorry to learn of the customer's unsatisfactory experience.
However, per our last response, the customer was informed to reach out to STS Media's (previous owners of FreedomPop) dedicated migration team at *** for assistance with their previous account. Again, we encourage the customer to reach out to the email provided for any request associated with their previous account.
We apologize for the inconvenience, but there is no further action FreedomPop can take with this request.
Theft of deposit
This company is notorious for deceptive trade practices and based on many similar complaints by other customers, this is a common ploy. This company claims to offer "free" phone service, but if a customer "downgrades" to the "free" service, they are required to put up a deposit to prevent "fraud". Of course, by offering a very limited amounts of data on the free "plan" Freedompop intends for the customer to go over the amount and thereby incur a steep "overage" charge.
In my case, I never did. I opened the account in January of 2019 and deposited $10. When I learned the company was selling out to ***, I asked for a refund. I was told by "***" that their "policy" was to KEEP the money, and that she would only "escalate" my demand if I CLOSED the account. Reluctantly, I did, but only after taking screenshots of my account and deposit "credit". Since I closed the account, they have ignored my requests for the return of my money ($10 deposit).
I just want my deposit returned.
We're sorry to learn of the customer's unsatisfactory experience. Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting have been informed to reach STS Media's dedicated migration team at *** for assistance with their request.
However, as a courtesy to all parties involved, we've intervened and attempted a refund in the amount of $10.00 for the unused credit associated with the account under ***. We ask the customer to allow 4-7 business days for the refund to process.
Should the customer be in search of a carrier and interested in activating with the new FreedomPop, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. Therefore, we've provided a link for further details which the customer is more than welcome to visit at their convenience. ***
We hope we've assisted in providing a satisfactory experience. However, should the customer feel differently, we encourage them to reply to this complaint for further assistance. They may also visit our free support channel at *** where one of our more than capable representatives can provide some assistance.
We thank the customer for their patience throughout this process.
(The consumer indicated he/she ACCEPTED the response from the business.)
If they ACTUALLY refund the $10, I will be satisfied. However, they have said before that they would refund my money on a different account and I never received any payment. I would like to know exactly HOW they are planning on refunding my money. My REGISTERED paypal account is NOT the email address of the account itself, and to date, I have seen no evidence of payment to that account. Payment usually takes only a few minutes to be posted.
I have $20 credit in my account. I requested a refund from STS dba Freedompop but denied.
***
I was charged $20 when I downgraded the service and I was told that the $20 will be used as credit in case my data falls below the set amount of data. The $20 credit is still there and was never used, the company is going out of business and when I requested a refund their reply was that that money is now lost and I will NOT get a refund.
I would like the refund of my $20 credit.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
STS Media, charged my credit card $20 for
Top-up credit that was not used. *** said that they're not responsible and to request a refund from Freedompop. I would like a refund of my money. Thank you.
We're sorry to learn the customer does not accept our response.
However, per our last response, the customer was informed to reach out to STS Media's (previous owners of FreedomPop) dedicated migration team at *** for assistance with their prepaid plan. We encourage them to reach out once again for any request associated with their previous account.
We apologize for the inconvenience, but there is no further action FreedomPop can take with this request.
(The consumer indicated he/she DID NOT accept the response from the business.)
I did reach out to the new company and they said to reach out to FREEDOMPOP. I have 3 other accounts with credits and FREEDOMPOP or whatever they're called now said that that credit is lost.
Looks like my next step will be the Attorney General, Federal Trade Commission and the F.C.C.
I'm sure that one or probably all of those agency will find frauds in their operations when the audit request will be approved. The money illegally taken from my *** account is going to cost them a lot more. Just wait for it. Thank You.
Freedompop is not refunding my credit monies that was there only for over data use, after freedompop tranfered my account to Ting Mobile due to Sprint
Purchase date:12/2/2016 by *** at $235.19. Not refund monies that was only there for data over run after they tranfered my account to Ting to maintain the phone number, but leaving this money with freedompop for the taking.
Account is under ***
Last email with them was 23 July 2019.
Refund of all monies in my credit account. $32.00
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
The Only response I got from Feedompop was:
Response By Email ( ***.) ( 07/22/2019 06:21 AM)
Hi ***,
Thank you very much for your patience.
We see that the charges of the credit balance you have are out of the refund timeframe. We would not be able to refund them.
Hi ***,
Thank you for your reply and we apologize for the inconveniences this has caused you.
In regards to your refund request, I regret to let you know that as per our Terms and Conditions, under Freedompop Payment Terms: All payments made by you to FreedomPop are final and are non-refundable. Please refer to the following link to review our Terms and conditions:
Response By Email ( ***.) ( 07/24/2019 07:04 AM)
Hi ***,
Thank you for your reply and we apologize for the inconveniences this has caused you.
We understand your frustration regarding the resolution for a refund on your account. At the moment we have verified all information and must decline your claim due to our terms and policies. We inform you, also, that additional responses or attempts for a refund will result in the same resolution already given. Remember, we are always available to solve any other matters or inquiries on your account.
What response I got from *** was:
*** (*** Help Center)
Jul 24, 13:00 EDT
Hey ***,
Sorry for the delay in my response.
The credit that was no your freedom pop account is not being moved to ting.
The only ting that was moved was your phone number.
I apologize for any inconvenience but the credit would remain with freedom pop.
I hope this was helpful and please let me know if there is anything else I can help you with.
Cheers.
Both Answers are not expectable taking monies that doesn't belong to Freedompop is wrong.
Reimbursement or transfer monies to My *** account is the proper thing to do.
Thanks
We're sorry to learn the customer is not satisfied with our response regarding their previous account. However, as we've previously informed the customer, our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to *** should reach STS Media's (Previous Owners) dedicated migration team at *** for assistance with their request. We encourage the customer to reach out to the email provided in regards to their inquiry.
We apologize for the inconvenience, however, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
That is the email address I used and here are the responses:
Response By Email ( *** ( 07/22/2019 06:21 AM)
Hi ***,
Thank you very much for your patience.
We see that the charges of the credit balance you have are out of the refund timeframe. We would not be able to refund them.
Hi ***,
Thank you for your reply and we apologize for the inconveniences this has caused you.
In regards to your refund request, I regret to let you know that as per our Terms and Conditions, under Freedompop Payment Terms: All payments made by you to FreedomPop are final and are non-refundable. Please refer to the following link to review our Terms and conditions:
Response By Email ( *** ( 07/24/2019 07:04 AM)
Hi ***,
Thank you for your reply and we apologize for the inconveniences this has caused you.
We understand your frustration regarding the resolution for a refund on your account. At the moment we have verified all information and must decline your claim due to our terms and policies. We inform you, also, that additional responses or attempts for a refund will result in the same resolution already given. Remember, we are always available to solve any other matters or inquiries on your account.
What response I got from *** was:
*** Help Center)
Jul 24, 13:00 EDT
Hey ***,
Sorry for the delay in my response.
The credit that was no your freedom pop account is not being moved to ***.
The only *** that was moved was your phone number.
I apologize for any inconvenience but the credit would remain with freedom pop.
I hope this was helpful and please let me know if there is anything else I can help you with.
Cheers.
Both Answers are not expectable taking monies that doesn't belong to Freedompop is wrong.
Reimbursement or transfer monies to My *** account is the proper thing to do.
Thanks
Freedompop charged me a $15 "Top-up credit" on my Hotspot device account. Upon closing the account, this should be refunded but Freedompop refused.
I purchased a 4G LTE Hotspot with "free" 500MB per month data service plan from Freedompop in May 2018. I have barely used it since. In June 2018, Freedompop decided to charge users a "Top-Up Credit" such that it would be used to cover the charges if one goes over the allotted plan data limit. Since this is a "credit balance" on the account, this should be refunded to the user upon account closure. I closed my account on July 18th, 2019 because Freedompop no longer supports this Hotspot device. They decided to move everyone over to another provider, who does not offer a "free" plan. Since I was not interested in going to the other provider, I closed my account. Freedompop should refund me the $15 "credit balance" on the account, since the account is closed. There is no way to "use up" this amount either, since the service is already discontinued by Freedompop. Freedompop is refusing to provide this refund.
I have another account with them, which is a SIM card with the basic "free" plan as well. I have not yet closed this account, but I intend to do so in the near future. Very similar to the above, this account required a $15 "Top-Up Credit" payment. This should be refunded as well, upon account closure of this account in addition to the above.
I would like to receive a refund of $15 for the Hotspot account "credit balance", as the service is discontinued and the account is closed. Please also refund me the $15 "credit balance" on the SIM card account that is linked with the above account, which I will close promptly upon confirmation of the refund. In total, I am seeking a refund of $30.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I do NOT accept this response, because it does not address my concern with the refund. Balances pertaining to the Freedompop accounts interrupted by migration should still be a liability for Freedompop, as the credit balance is with Freedompop, and not with STS Media. So it does not matter which was the previous holding company and/or the next. I should receive a refund from Freedompop and not made to bounce around teams and their emails, as they will keep denying me refund anyway. I request Freedompop to provide the refund at the earliest.
We're sorry to learn of the customer not accepting our response. As previously mentioned, per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their request.
However, as we are under new ownership and believe in the vision of our new parent company (Red Pocket Mobile), we are happy to lend a hand with a one-time courtesy resolution in the interest of customer service. We ask the customer to allow 3-5 business days for the refund of $15 to process.
Should the customer be interested in giving FreedomPop a second thought for their Hotspot, Red Pocket Mobile - the new owner of FreedomPop- has long offered SIM plans and will continue to do so on all major US networks. We encourage the customer to visit redpocket.com and have a look at their convenience as we're confident an improved experience for FreedomPop is on the horizon.
We thank the customer for their patience throughout this process and hope we've rectified the issue at hand.
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept the response. Although I originally requested a refund of the entire $30 ($15 from hotspot and $15 from SIM kit account), I appreciate the courtesy from the business and I'm satisfied to meet this halfway. Thank you for providing the refund, I really appreciate it. I'll definitely keep Red Pocket in mind if I choose to reactivate the hotspot in the future.
With only hours notice FreedomPop got rid of many of it's mobile accounts by STATING they were transferring us to Ting. My spouse's free phone transfered after a day. But my PAID account has yet to be transfered - after a week. No matter how many forms I fill out, no matter how long I get put on hold it does no good, no text, no phone, no nothing.
Ting blames FreedomPop, and FreedomPop blames Ting.
I strongly suggest staying away from these 2 Internet suppliers, as far away as you can.
Terrible Customer Service - Still Being Billed
After ordering one of their products in April of this year, we never received the product. So on June 22nd we asked for a refund and cancelled our order.
July 20th we received an email stating that our order was being shipped and we received it yesterday. The order that we cancelled and asked for a refund for.
Now, we cannot reach anyone, still have the charge for the purchase not refunded as well as a NEW charge of $39.42 on June 21st!?
We demand to be refunded for the purchase we cancelled as well as an explanation of the extra fee and a refund for that as well.
We demand to be refunded for the purchase we cancelled as well as an explanation of the extra fee and a refund for that as well. With NO MORE CHARGES from FreedomPop company!
We're sorry to learn of the customer's unsatisfactory experience with us regarding the delayed order. We've attempted to provide a proper investigation in order to provide some clarity on the matter, however, we were unable to locate an account given the user's credentials associated with the complaint. We ask the customer's cooperation in providing the email associated with the account along with the order id so we may investigate.
We look forward to the customer's response so we may address in a timely manner.
charged me $20 for a service that was promised to be 100% free. denied refund upon request
I signed up for a new account based on an email offer from FreedomPop that clearly said "100% Free talk and text" if I downgrade within 14 days to basic plan from the date of account activation. I downgraded immediately after receiving the SIM which is 3 days after account activation. FreedomPop charged me $20 hideously and I was surprised to see that on my credit card. I reached out to customer care and they denied refund. I'd not like to deal with any such provider that is not transparent with customers and charges hidden fees. Since I did not get the service as promised, I want my money back and please cancel the account if it is not actually free as claimed by FreedomPop. Thanks.
please refund $20 that was incorrectly charged
We do require our free plans to have a minimum of $2 in account credit to help avoid unexpected charges as a result of data usage beyond their plan's allotment during our data reporting delay - the default amount of credit to add is set to $20. If a customer does not use any data beyond their overage, the $20 credit will remain on the account. The credit will only be deducted when the customer uses data beyond their data allotment.
As a reminder, FreedomPop credit becomes inactive if not used within 30 days, but this can easily be re-activated at no cost by following the steps provided in the link below.
***
To prevent unauthorized requests, we provide customers with explicit instructions on how to downgrade or cancel their account whenever requested. This is done so that only the sole owner of the account, who has the proper credentials, can make authorized changes manually.
(The consumer indicated he/she DID NOT accept the response from the business.)
FreedomPop should make it clear in their promotion. 100% free means free, so $20 hidden cost to cover up for something that a customer may never need doesn't make sense. I've canceled my account with FreedomPop within 4 business days as I'm not sure when they would slap me with some other hidden cost in future. Please refund my money now as part of your other promise of 14-day no cost return policy. Thanks.
We appreciate the customer's feedback as this will be relayed with our team in order to ensure a better customer experience.
As the customer canceled their account due to their unsatisfactory experience, the charge of $20 was reversed on 7/24/19 and should now reflect on their end.
Should the customer be interested in giving FreedomPop a second thought, we're confident an improved experience is on the horizon.
We thank the customer for their patience throughout this process and hope our paths cross again in the future.
Freedompop issued me a refund for a sim card and service downgrade I never used in the amount of $20. The refund was placed into my account as a credit. freedompop has sold off their company and my service will be terminated. I requested that my money be returned to my*** and they refused. A number of unauthorized $.01 charges were also charged to my*** that I would like refunded as well. I am seeking a refund in the amount of $20.05 The company refused to refund my money. I will also add, this company plans on stealing all left over balances in everyone's accounts as they sell off the business. I feel the attorney general in your state should be made aware of this transition. I believe they plan on ripping everyone off illegally. Please refund my refund..
Refund Please refund my unauthorized $.01 charges. (Plural). please refund my $20 refund (in the form of credit) to my credit card account instead of stealing it upon the sale of your company. . $20.05 will get this matter resolved.. Thank you. I did ask you nicely for the refund and you refused.. Please do not continue with your felonious behavior.
We're sorry to learn of the customer's unsatisfactory experience with us. However, we can confirm we've now attempted a refund process for the $20 associated with the LTE SIM Kit previously associated with phone number (XXX) XXX-XXXX. We ask the customer to allow 4-7 business days for the refund to process.
We thank the customer for their patience throughout this process.
We will consider this matter resolved.
I never recieved a refund from them.
We're sorry to read the customer is yet to receive a refund of $20. However, our records indicate a refund in the amount of $20 was processed on 8/2/19 to the account associated with XXXXXXxxxxxx*** 10/2020. Therefore, we would advice the customer to reach out to their financial institution in order to resolve the issue.
We apologize for the inconvenience as there is no further action FreedomPop can take due to the refund being processed on our end.
(The consumer indicated he/she ACCEPTED the response from the business.)
The refund was issued on the date stated. My apologies. Still I shouldn't of had to file a complaint in the first place.
FreedomPop refuses to issue a refund of $15.00 for a credit balance on my account for services that were never used
I signed up for FreedomPop's free cellular service on June 1,2018. I was required to give them my credit card information and put a $15.00 deposit down in the event I went over the free limit. I never used this phone and I never went over the free limit. On July 17,2019 I received an email from FreedomPop that my account was being transferred to a different company called "Ting". The service would no longer be free. I contacted FreedomPop via email telling them I did not want to be a customer of "Ting" and to please issue a credit of $15.00 back to my credit card they have on file and close my account with Freedompop. Numerous emails went back and forth with each one telling me they cannot issue a refund. They made excuses saying the credit balance has expired, or they do not issue refunds on payments. I emailed back explaining this was not a payment but a deposit for services never used. This went back and forth. They would not relent and I accuse them of theft. A deposit on a utility would be returned if you closed the account and did not owe money. This is no different. A deposit should be returned.
$15.00 Refund
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to *** should reach STS Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
Should the customer be interested in activating with FreedomPop, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. The customer is more than welcome to visit *** for further details on how to sign up.
(The consumer indicated he/she DID NOT accept the response from the business.)
I put a required deposit of $15.00 on my FreedomPop account in good faith to assure payment in the event I went over the free limit. I never exceeded the free limit. When I received the email from FreedomPop notifying me of the account being transferred to *** I immediately contacted FreedomPop of my decision NOT to be a customer of *** and to please close my FreedomPop account and issue my credit Balance of $15.00 back to my credit card that is still on file with FreedomPop. I did this in a timely manner before *** was to take over my account. I have no contract or business dealings with *** and do not feel I should communicate with *** FreedomPop also informed me my credit balance would not transfer over to "***". FreedomPop has continually refused to issue my credit balance making unacceptable excuses for not refunding my money. This is theft. This smacks of
We're sorry to learn of the customer's continued unsatisfactory experience.
However, per our last response, the customer was informed to reach out to STS Media's (previous owners of FreedomPop) dedicated migration team at ***@freedompop.com for assistance with their previous balance. We encourage the customer to reach out to the email provided for any request associated with their previous account.
We apologize for the inconvenience, but there is no further action FreedomPop can take with this request.
(The consumer indicated he/she DID NOT accept the response from the business.)
FreedomPop uses deceptive business practices. I signed up for FREE cell service. FreedomPop is refusing to return my unused deposit of $15.00, which makes my free service NOT FREE. DO NOT DO BUSINESS WITH THIS COMPANY! THEY ARE THIEVES!
I am trying to port my cell phone number from Freedompop to ***. ***. *** says the are account number is not valid.
I am trying to port my number from freedompop to ***. ***,IMEI *** and ICCID/SIM card ***. I gave *** my Feedompop account *** and pin number *** that I copy and pasted from the Freedom Pop website. *** said the account is not valid. Freedom pop has no customer service contact with out paying additional fees. So, I have not been able to find any other way of contacting them.
Assist as necessary to have my cell phone number ported to ***.
Please close the complaint. The problem with porting my cell phone number has been resolved.
This company billed my account for 6 months of service, gave me less than one month of actual service, then terminated my account without warning and referred me to Ting as a possible new provider along with 1000s of other customers ( according to Ting). They gave no notice of termination of service or reason why, offered no refund, and when I demanded a refund by email, they only issued a fraction of what was owed. You can not speak to a live person at Freedompop unless you have an upgraded account. I had to call Ting to try and understand why my service was cancelled. Ting stated that Freedompop is now out of business and they are offering their services to all displaced Freedompop customers but could not issue any refunds for monies owed by Freedompop. If this is true and Freedompop is now out of business, why is their site still up accepting payments from unsuspecting customers? I have opened up a dispute against them with my financial institution and will be taking this to the next level should they attempt to deny my rightful refund.