FreedomPop Reviews (%countItem)
FreedomPop Rating
Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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Address: 1100 Glendon Ave #700, Los Angeles, California, United States, 90024-3511
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Have tried to switch service from FreedomPop to other company 'ting' as offered. FreedomPop was recently bought by Red Pocket Mobile. I was a customer for FP over 2 years. In that time, FP only replied to my questions about service with form letters, but no answers. For the last 2 months I have been unable to use my cell because the switch is blocked. I have a heart condition and require a connection for help. Because of the block, I literally stay home most days in fear of any medical issue and no way to reach help. I owe them no money bcause I have always been on monthly autopay, Yet I was billed $7.00+ last month for NO SERVICE for my FP # *** now supposedly cancelled.
Ting tried to reset my phone and other actions to no avail. Yes, I tried calling, emailing support from
FreedomPop constantly. Form letters replies from them states they are 'submitting my request for review'. No replies on that either. Ting gave me a new UNUSABLE number due to the blockage. I tried calling FP new owner Red Pocket Mobile to intercede, but their customer service said they can't.
I asked for corporate number for Red Pocket and was refused. I will also file this criminal behavior to the FCC to include owner Red Pocket Mobille.
You gave FreedomPop a B rating yet there are over 1,000 complaints against them. Just because a service displays many 'helpful' forms for their customers, does NOT MEAN these forms are used and effective. It's all for show.
Other (requires explanation) UNBLOCK my cell phone and return last month's billing of over $7 for NO AVAILABLE SERVICE. If not complied, a lawsuit will be filed and include the stress and damaging frustration caused by FreedomPop's actions toward me and my requests and endangering my health. Due to Red Pocket Mobile's indifference in not monitoring their new acquisition, I ask Revdex.com to include them in my complaint and recognize their unprofessional attitude toward customers and lack of accountability.
We're sorry to hear of the customer's unsatisfactory experience regarding their device release. However, due to a recent acquisition of our CDMA customers, the device has been transitioned over to TING. Therefore, the customer should follow through with Ting's migration protocol and contact Ting for support. This information was provided to the customer via email.
Regarding the refund of $7.83, this was issued on 8/30/19 and should have processed in 4-7 business.
Unfortunately, there is no further action FreedomPop can take in regards to the account in question.
(The consumer indicated he/she DID NOT accept the response from the business.)
Never informed that phone was 'permanently locked. Tried to switch to ting for last 2 months. Have no service in that time. Ting gave me new number when I called to switch. I did not know I was to start switch with call to FreedomPop first with their number! If instructions exist for their customers to switch, as they sent me after the fact...how can these ways to switch apply if phone is permanently locked to begin with? Freedom Pop only replied to all my requests for help with emailed form letters. Except for refund for charges FOR NO SERVICE. Ting has tried everything to no avail. I am on fixed income and cannot afford another phone. I paid in full for the Galaxy SIII In 2017 and all bills paid on autopay. I don't fully understand the technology and got NO help from FreedomPop in the over 2 years I subscribed to them. They also billed me for charges
billed for several months with no explanation. I emailed new owner Red Pocket Mobile to please help but they did nothing that I know of. Health issues require a contact for me at all times. Have been housebound due to this. Please, please help.
Unfortunately, as the customer's account was transferred to Ting Mobile, we encourage the customer to reach out to their support team for any/all inquiries associated with their transferred device.
There is no further action FreedomPop can take on this complaint. We apologize for the inconvenience.
(The consumer indicated he/she DID NOT accept the response from the business.)
WHY did they not inform me when I bought their phone over 2 years ago it was permanently locked? Their site said having their phone for 2 years and my monthly fee always paid should allow me, a customer, to unlock my phone. Just because I was switched to ting due to their buy out by RedPocket Mobile does not excuse them from accountability for their past, minimal service and ignoring my repeated pleas asking for help that ignited this complaint. While trying to switch as they suggested, I viewed their site that describes how to unlock their phones, yet mine could not be unlocked? FreedomPop's continual lack of replying to me left me without my cell for 2 months and 2 months of unnecessary agitation and stress. I am on fixed income and forced to buy a new phone I can't afford.
Freedompop sold. Transferred my two numbers to *** without notice. I had paid for two seperate annual plans but did not receive service for 6mo.
Freedompop sold to ***. They indicated that they would not change annual plans at that time on their website. However, in early July they transferred the two phones to *** without prior notice. I had prepaid for two annual plans and only received 6 months of actual service before this transfer. They did not transfer the prepaid balance to ***. No phone numbers for billing work. I contacted *** and they could not help. The amoount of money that should be refunded is about $150 but I have tried to contact them for almost 2 months without any success. They also of course killed the accounts so I cannot submit any questions via their website. I would like the unprovided service balance refunded to my credit card as of the date of transfer of the numbers to ***. The two phone numbers involved were XXX-XXX-XXXX, XXX-XXX-XXXX and were two separate accounts.
A refund to my *** for the unprovided balance as of the date of transfer on both accounts/numbers.
We appreciate the customer's patience throughout this process. Our records indicate the customer was honored a prorated refund of $67.75 for the account associated with *** on 9/10/19 along with a second prorated refund in the amount of $42.82 being issued on 9/10/19 which was associated with*** We ask the customer to allow 4-7 business days for the refunds to process.
Should the customer be in search of a carrier, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. The customer is more than welcome to visit*** for further details on how to sign up and access plans we're confident the customer will enjoy.
As the refunds have been honored, we will consider this case resolved. However, should the customer have any further inquiries or concerns, they may reply here and we will gladly assist them.
We thank the customer for their understanding throughout this matter and hope we've peaked their interest with the new FreedomPop.
Freedompop charged me $50 service fee without my authorization for a prepaid account.
I'd like to report a unauthorized $50 charge without my authorization for a prepaid account.
I bought a prepaid 12-month freedompop simcard in June 2018. When I activated it, I disabled all the auto top off and renewal. I used it for a couple of month and put it away. In July 2019 I got a charge on my *** for $50 service fee.
I contacted freedompop and let them know this is a prepaid account and I didn't authorize this charge.
So I asked for a refund and they refused.
Since this is a prepaid plan, it should not automatically recharge me without my explicit authorization.
I didn't get any notice from freedompop about this automatic recurring charge.
I'd like to get the refund of $50 they charged to my credit card without my authorization.
We're sorry to learn of the customer's unsatisfactory experience with us regarding a refund for a charge. However, our records indicate the customer was assisted by one of our representatives and refunded the $49.99 on 8/23/19 for the account previously associated with phone number XXXXXXXXXXX.
As the customer has been refunded and the account canceled on 8/18/19, there is no further action needed on this complaint.
(The consumer indicated he/she ACCEPTED the response from the business.)
Freedompop refund me the 49.99 charge.
I had a reoccurring bill for a hotspot service. If data was used over the monthly limit, they would charge extra and required a topup account for that. Even when the option to disallow going over the limit was chosen, they still required a balance in the topup account. Freedompop would then draw money from the customer credit card on file to fill the topup account without authorization from the customer. Freedompop would then deactivate the money in the account monthly if the account wasn't used to pay data usage above the limit. Thus, if not using data above the monthly limit, it would regularly get deactivated. It would then refill the account from the credit card on file because the balance is zero, even though it is only zero because freedompop deactivated the balance. This practice is already dishonest and predatory. What prompted me to make this complaint is that freedompop was bought and they were trying to make a forced migration of the account to another company, however, the topup balance would not transfer. Thus this money that they forced into the account without authorization, was simply being pocketed by freedompop. I have tried multiple times to get them to refund this money without any success. Their responses are evasive and never direct. Furthermore, before they notified us of the sell and forced migration, they went ahead and charged me the monthly fee one last time even though the account ended before the month was up, thus stealing additional money from their customers.
Product_Or_Service: hotspot
Order_Number: phone number XXXXXXX
Account_Number: Question Reference #
Other (requires explanation) Refund the full amount in the topup credit account and the last months service fee.
We disclose any applicable charges in our welcome email, including our Auto Top-Up fees which are incurred when exceeding your data threshold. Customers have the option to disable this feature at any time. The following line is pulled directly from said email: "FreedomPop ensures you'll never be left without Internet access should you exceed your monthly plan capacity. For any extra data that you use, you will be charged on a Pay As You Go basis. To cover any Pay As You Go charges, our Automatic Top-Up feature will fund your credit account $20.00 the first time you get within 100MB of your monthly plan capacity limit. You can turn off this feature at any time."
Regarding a refund for the credit associated with a migrated account, our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting should reach STS Media's dedicated migration team at ***@freedompop.com for assistance with their request.
However, as a courtesy to all parties involved, we will intervene and gladly perform a proper investigation for the customer's desired result. Unfortunately, we were unable to locate an account associated with the customer's complaint credentials and neither did we have success with the phone number (XXXXXXX) provided. We ask the customer provide the email associated with the account along with the first four and last four digits of the cc in question along with its expiration date for confirmation.
We look forward to the customer's response providing all the requested information.
I am not a customer of this business yet they got into my private banking account and took monies out. It was only .99 cents but... how,and when again?
I was looking over my bank statement when I noticed a freedom pop transfer. I have not ever had a freedom pop account. I don't know how they collected my private banking account information and was able to remove any monies out of my account. My concern is not the amount so far, its the unbelievable act of hacking my bank account possibly for future access to said account. I didn't give permissions for anyone to access my Banking account.
explain why they accessed my banking without my knowledge.
As our service requires a customer to manually select a product and input their information, the charges and account creation is considered valid on our end. FreedomPop is not the entity responsible for investigating claims of identity/credit card theft. If a customer believes their personal information has been compromised by a 3rd party, the most we can do is cancel the account associated with their email and billing information.
If the customer believes this account is the result of their personal information being compromised, we recommend the customer contacts the proper authorities to report stolen information to open a formal case to investigate.
The customer may provide the first four and last four digits associated with the card in question so we may cross-reference.
Refund of top off credit
Freedompop refuses to refund the $15 top off credit required when activating service. And there is no way to use this credit since Freedompop just charges your credit card the full amount you owe each month. This is, in fact, a $15 charge for signing up for their free service since they are refusing to refund my money for a so called top off credit. I have three accounts with this $15 charge each. I would like this money refunded immediately so I may close the accounts after it is refunded.
Refund to credit card of $45
We do require our free plans to have a minimum of $2 in account credit to help avoid unexpected charges as a result of data usage beyond their plan's allotment during our data reporting delay - the default amount of credit to add was set to $15. If a customer does not use any data beyond their overage, the $15 credit will remain on the account. The credit will only be deducted when the customer uses data beyond their data allotment.
Unfortunately, the charge for the account credit associated with *** is considered non-refundable as the account remains active.
To prevent unauthorized requests, we provide customers with explicit instructions on how to downgrade or cancel their account whenever requested. This is done so that only the sole owner of the account, who has the proper credentials, can make authorized changes manually. Therefore, the customer can cancel their account at anytime by logging in and selecting "Settings" >
"Account Status" > "Cancel".
They may also follow the steps provided in the link shared below.
Cancel Account -
(The consumer indicated he/she DID NOT accept the response from the business.)
Are you saying that if I close my three accounts with Freedompop you will refund the $45 ?
As our basic plans require a minimum of $2 in account credit, this charge is non-refundable at the moment due to the account remaining active. Also, should the customer cancel their account and the account credit expire during this time, the request for a refund will not be honored as expired credit is non-refundable.
We apologize for the inconvenience and appreciate the customer's understanding.
(The consumer indicated he/she DID NOT accept the response from the business.)
The $15 credit has not expired. Your response says only $2 credit is needed. Therefore, that would leave $13 times 3 accounts for a total refund of $39 which I am willing to defer to instead of the $45. I would be happy to cancel the three accounts if you will refund me the $39 which it sounds like you would do from your response.
We appreciate the customer's willingness to keep $2 in each account. However, as the charges were incurred due to not meeting the requirements and charged in full, we regret to inform the customer a prorated refund will not be honored. We apologize for the inconvenience.
Freedompop charged me a big fee over night and they don't have a way I can contact them about it.
I woke up to see my bank was charged $109.84 and my account was overdrawn. I was under the impression the service was free. I was not aware I was going to get charged and I was not notified beforehand. I tried to cancel my service about a week ago but was unable too so I left it be because I would never had guessed I would ever get charged. I tried calling freedompop and I got a machine that sorted me through menus and ended up hanging up on me twice. I tried several different maps through the menu and never was able to get a hold of a real person. I tried to use a support box online and was sent an email from freedompop telling me to turn to their support page that only is question and answer and was not helpful to my issue.
I would like a refund for the $109.84 fee that was charged to my account without my approval. I would like to be compensated for the inconvenience because this caused my account to overdraft, this took a lot of money and I can not afford to be without that much money for no reason.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (Order #***) on 8/2/19, which included a free trial of our Semi-Annual subscription for Premium LTE 2GB Unlimited and FreedomPop Phone Premier. These trials become paid subscriptions that are charged twice a year if not downgraded prior to renewal. This is disclosed prior to checkout and reiterated in a follow-up email which includes their order confirmation, subscription details and instructions on how to manage their subscriptions through our self-help tools.
Therefore as the customer neither downgraded nor canceled their account associated with *** prior to the 14-day trial ending, the customer incurred a charge which is considered valid on our end.
We apologize for the inconvenience as no refunds will be honored due to the account remaining active and subscribed to the plan.
The customer can cancel their account at anytime by logging in and selecting "Settings" >
"Account Status" > "Cancel".
(The consumer indicated he/she DID NOT accept the response from the business.)
I canceled the account. Freedompop mades it hard to cancel, difficult and confusing. That's why I gave up a while ago. I tried to cancel. I tried calling for help. Working with freedompop has not been a good experience. I would like a refund, I will except a refund of $90 because the account was technically activated for over a month. On freedom pop's side, they can see I didn't use the service. I believe I used it for a minute during the "free" trial. I didn't think it would fit my needs to I tried to cancel it and gave up because I was convinced it was completely free, and I would not be charged. Either way, when there is an accidental purchase, the company should have a way to deal with it. This is not how good business is done. I had good things to say about freedom pop before this process started. Again their service just didn't fit my needs. But I told others about it. I am no longer going to promote freedompop because of the way they are handling this situation.
Although our records indicate the customer canceled the account until after the renewal took place, we have honored a prorated refund of $106.36 in the interest of a better FreedomPop experience alongside of customer service. We ask the customer to allow 4-7 business days for the refund to process.
We can confirm no further charges have been incurred since the account's cancellation date of 9/6/19. We thank the customer for their patience and understanding throughout this process.
No further action is needed on this case.
(The consumer indicated he/she ACCEPTED the response from the business.)
I called and had automatic top up disabled and still continued to get charged. Unauthorized charges.
In February of those 3 year I called Freedompop top have my number transferred to *** I was tired of inconsistent service problems and getting overcharged on account topups (for data). On the same call I told them to disable automatic topups so as to avoid charges on my account. I only kept the account active incase I was in an area that *** didn't have signal and they(freedompop) did. Freedompop has a free package. I was told over the phone that I wad all setup and it wasn't until months later that I learned I had been charged$20 on three separate occasions for account topups. I emailed the company about it but they claimed they never had notice from me top disable account topups and refused to assist me any further.
Refund the unauthorized charges.
We're sorry to learn of the customer's unsatisfactory experience. Our records indicate the customer's account has not disabled top-ups which explains the charges incurred for exceeding the data allotment associated with the account attached to ***.
We disclose any applicable charges in our welcome email, including our Auto Top-Up fees which are incurred when exceeding your data threshold. Customers have the option to disable this feature at any time. The following line is pulled directly from said email: "FreedomPop ensures you'll never be left without Internet access should you exceed your monthly plan capacity. For any extra data that you use, you will be charged on a Pay As You Go basis. To cover any Pay As You Go charges, our Automatic Top-Up feature will fund your credit account $20.00 the first time you get within 100MB of your monthly plan capacity limit. You can turn off this feature at any time."
The customer may refer to the links we've provided which will elaborate on top-ups and its functionality.
***
***
Unfortunately as the customer's account reflects usage of 347MB for the billing cycle of July 11 - August 11, which exceeds their allowance of 200MB, the charges are considered valid and non-refundable.
Should the customer not wish to incur any further charges associated with top-ups, we encourage them to follow the steps provided in the links we've shared so they may disable the feature.
Freedompop has discontinued its mobile services. But they are not willing to refund my top-up balance.
Freedompop has discontinued its mobile services. But they are not willing to refund my top-up balance. I contacted the company through *** DM on 7/20/2019 and asked for refund, and they refused to do so on 7/23/2019. The top-up balance is exclusive for the mobile services provided by them. I understand it is unrefundable AS LONG AS they provide the mobile services that they promised. Now that they are breaking the promise, I want my top-up balance refunded.*** The current top-up balance that I am requesting for refund is $10.
I want my top-up balance of $10 refunded to me.
Our previous holding company, *** Media, recently transferred its CDMA (Sprint) customer accounts over to ***. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to *** should reach *** Media's dedicated migration team at *** for assistance with their request.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
I have already contacted *** Media's support team through *** and they declined the refund. That is the very reason why I submitted this complaint through Revdex.com. Businesses shouldn't just confiscate customer's top-up balances by transfering customer accounts among them.
In their response to Revdex.com, Freedompop provided false information. The e-mail address indicated in the response (***) does not exist and unreachable. I sent two emails on 9/11/2019 and both of them were returned with the error message "The email account that you tried to reach does not exist."
We're sorry to learn of the customer's continued unsatisfactory experience. As the customer states they've emailed *** Media to no avail, we will intervene in order to provide the customer with a speedy response. However, in order to provide a proper investigation, we ask the customer to provide the email address and *** associated with the account credit.
We look forward to the customer's response with the requested information.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you very much for your proposal to intervene directly. My email address registered for the service is ***, and*** (in dec) of my hotspot is XXX XXX XXX XXX XXX XXX.
(Just so you know, I did not check "Yes" to Revdex.com's question of "Do you accept this business' proposed resolution?, " simply because I don't want Revdex.com to close this case yet. What I meant by answering "No" to that question is that even though I am happy to learn that Freedompop is now taking my case seriously, I haven't been presented any resolution yet.)
We apologize for the delay in response, however, our records indicate the customer was assisted via *** by one of our representatives and provided with a resolution. Therefore, we will consider this case resolved.
However, should this not be the case, we ask the customer to reply here and we will gladly provide a response in a more timely manner.
Again, we apologize for the delayed response and appreciate the customer's understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for your response, but haven't you read my initial Case Description that I submitted on 8/20/2019? I clearly stated that your company's support representative through *** failed to provide any resolution whatsoever, refusing the refund. That is the very reason I submitted this complaint to Revdex.com. You didn't need to spend three weeks to investigate your company's records if you read my complaint, because I have already disclosed that.
Please pay more atttention to the entire flow of the communication here. Ok, back to my initial complaint, after wasting three months. Your representatives did not provide any resolution through ***. You unilaterally decided to stop providing services for which you collected money in advance by transferring accounts to another company, and you forfeited top-up balances. Please refund me my top-up balance.
We apologize for the misunderstading.
Regarding the $10.00 top-up balance refund associated with email address *** and*** XXXXXXXXXXXXXXXXXX, we'd like to clarify to the consumer, since we no longer support CDMA devices due to the previous owners of FreedomPop and Unreal Mobile's agreement to transfer their users to ***, we no longer have access to these accounts and the funds associated with them. For this reason, we would be unable to process a refund.
Cannot reach the company to have my device unlocked so I can use it with a different company I am disabled and need this phone for my safety.
First I apologize for any grammatical or spelling errors in this complaint I am disabled and use a speech to text engine to fill-in long items like this. I have been trying since August 1 to contact someone in this company for several issues but the most pressing issue is getting my device unlocked so it can be used with another carrier. Freedom pop stopped providing service for me and many others recently with no explanation and very little warning, I am disabled and on a fixed income and desperately need a phone for my own safety, on Friday I found a company that I could use and they ported my number away from freedom pop however freedom pop has locked my device to them as a carrier and the new company cannot activate this device, this is my personal device I've owned it for years and was never informed that it would be locked to freedom pop it was purchased and paid in full over five years ago, I've been informed by this new company if I cannot get this device unlocked within six business days from today I will permanently lose my phone number and any money that I have paid this company to transfer this phone to them, I understand they have no way to stop this and it is not their fault it is freedom pop's fault. This number is associated with all my doctors and many other people That provide services related to my disability. I cannot afford to lose it As even writing this complaint is very difficult for me since I cannot do it in chunks and save it and rest for a while. I have attempted to contact them Through every available means possible I have even attempted to contact the company that they claim is taking over for them and that company is the same way you cannot reach anybody by phone or any other means, I have been told in one conversation with another provider that they are in violation Of the Unlocking Consumer Choice and Wireless Competition Act That the federal government passed around 2015 and that what they're doing is illegal. Please help me resolve this as fast as possible because I cannot afford to lose my number and I need someone to help me get recourse in this matter against this company who appears to have very poor business practices. Thank you The resolution That I request is to have this Device unlocked Immediately so I can transfer out to another carrier before I lose my number, I attempted to choose a resolution below but it does not give me an area to submit an explanation So I will Submit the explanation for my desired resolution here.
We're sorry to learn of the customer's unsatisfacory experience with us and appreciate the opportunity to provide some assistance. However, in order to do so, we ask the customer's cooperation in providing the MAC ID associated with the device along with the email address associated with the account.
We look forward to the customer's response so that we may provide a proper investigation.
(The consumer indicated he/she DID NOT accept the response from the business.)
this is just another stall tactic and will probably end up trying to blame someone else this is how this business operates from previous interactions with them, but I will give them the information anyways knowing what the outcome will be. The phone information is as follows:
Galaxy Tab 3, MEID ***
the e-mail address is ***
One thing I personally do not understand is how this business still has such a high Revdex.com rating with all its unresolved complaints, I would appreciate somebody from the Revdex.com explaining that to me as well.there are thousands of complaints also on Facebook and other various message boards concerning the practice of this business. I do believe it would be in the best interest of the public for the Revdex.com to start forwarding these complaints and propose resolutions if any to the state attorney general and the consumer protection division for review to see if there's something that could be done for customers that are being taken advantage of like myself.
e thank the customer for providing the requested information. Upon further investigation we were able to notice the customer reached out to one of support channels where they were informed of our recent acquisition and merger of their device.
Therefore, this device has since been released by FreedomPop and transitioned to Ting. Customers were sent instructions by FreedomPop as well as Ting throughout the migration period in regards to how customers should proceed with the transition on their end. This information could also be found on Ting's dedicated migration page at ting.com/freedompop.
Unfortunately, there is no further action FreedomPop can take on this matter as the device is no longer with our database.
Accidentally ordered a second Sim card during the setup of my Sim due to misleading website design.
No way to cancel order over website.
On 08.19.2019 I bought a simcard kit from a *** retail store. I immediately setup the Sim once I got home. At the end of the process I was promoted to confirm my purchase. This turned out to be the purchase of another Sim card witch I obviously don't need as I literally just bought one.
I also wasn't promoted to enter my billing or shipping address as it was just taken from my first setup. 39.99$ were immediately taken from my Bank account.
I've tried canceling the order thru their website but an error occurs every time.
I'm not able to contact customer service as this is a paid monthly subscription.
There is no order number so I will provide you with my acc login email and the order description.
Description: LTE SIM Kit - 3-in-1 - Voice/Data Bundle
Freedompop ***
The Payment Method was a Wells Fargo Visa Debit card ending in
As the Sim/Order hasn't been processed or shipped yet I would like a Refund.
We're sorry to hear of the customer's unsatisfactory experience with us. Our records indicate the customer ordered an LTE SIM Kit (Order #***) on 8/19/19, which includes our Premium 3GB LTE and FreedomPop Phone Premier. Therefore, the customer incurred a charge in the amount of $39.99.
However, as the customer's account was canceled on 8/29/19, we have issued a refund in the amount of $39.99. We ask the customer to allow 4-7 business days for the refund to process.
As the customer has not incurred any charges since the account's cancellation and the refund honored, we will consider this case resolved. However, should the customer feel differently, they may reply here and we will provide some assistance.
The FreedomPop company intentionally added additional service to my account with my permission and continues charging me every month.
Since Feb. 2019, the FreedomPop company intentionally added the additional Global Plus 300 service to my account with my permission.The company charged me every month for the service, and I have tried many many times to cancel it, although every time, I was told deactive success, the service is still on my account, and I was continuing being charged.It is ridiculous and absolutely unfair.I request the Company should cancel the service for me and refund me all the charges, but they refuses to do it.
Refund all the charges of the last 6 months to me
We're sorry to learn of the customer's unsatisfactory experience with us. However, our records indicate the customer has received assistance from one our representatives as all refunds were honored due to the account being canceled.
As no further charges have incurred since the cancellation, we will consider this case resolved.
We thank the customer for their patience and understanding throughout this process.
Freedompop discontinued service and transferred my account to another vendor, but kept my prepaid balance and refuses to refund
Freedompop last month discontinued my service and transferred my account to another vendor *** I had a $5 "top-up credit" balance on my account, which Freedompop had required of me as a condition of my receiving service. But as Freedompop ended my service, it kept my prepaid balance and refused to refund me. That's out of line it's my money, which FP was merely holding; now that FP won't serve me, FP needs to refund me.
Refund $5 to my credit card or by check.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their request.
The customer may include "Revdex.com Case:***" when reaching out to *** to ensure their concerns are addressed in a timely manner.
Unfortunately, there is no further action FreedomPop can take in regards to the customer's concern with their previous balance.
(The consumer indicated he/she DID NOT accept the response from the business.)
Business's reply says I should contact ***. I did so immediately upon receiving business's reply. One full week has elapsed. No one has replied to me or made any other progress towards the refund to which I am entitled.
I disagree with Freedompop's claim that "there is no further action" they can take. They charged me for service that they didn't provide. They can refund my money. Should be straightforward!
We're sorry to learn the customer has sent an email to no avail. In order to expedite the process for all parties involved, we will intervene and provide the customer with assistance. We ask the customer to please provide the email address associated with the account along with having them confirm the first and last four digits of the cc which incurred the charge. We also ask they confirm if the account associated with the cc remains active.
We look forward to their response with all the requested information and appreciate their understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
I wrote to *** on September 4, 2019 and have received no reply. I also sent a reminder on September 16. I wrote from *** which is my primary Freedompop account.
You request my credit card number. That should not be necessary to reply to my email or to provide a refund of the amount I prepaid towards possible future usage (before Freedompop discontinued service). Freedompop can refund me to the account on file, associated with my email address, or mail a check to my mailing address on file.
We apologize for the delayed response and appreciate the customer's patience. We thank the customer for providing the email associated with their account. We've now processed the $5.00 remaining in account credit. We ask the customer to please allow 4-7 business days for the $5.00 to process.
Once again we thank the customer for their patience and understanding throughout this process.
(The consumer indicated he/she DID NOT accept the response from the business.)
Thank you for refunding the prepaid balance for the first account I mentioned. That is the proper resolution for that account, and I see the credit posted to my account.
My household has the following additional Freedompop devices with prepaid balances that I am similarly unable to use because Freedompop unilaterally discontinued service:
***@***.org $5
***@***.org $1.13
***@***.og $5
***@***.org $5
Please refund these balances to the respective cards on file, or mail a check to my address on file.
led them many times trying to get my sim card delivered to correct address, but never got resolved and many times asking for them to contact me but I only get emails with links that don't work or go to my account info but no resolve to get this problem fixed. I'm tired of the hassle and stress of it, so I am asking you to take over. Please
led them many times trying to get my sim card delivered to correct address, but never got resolved and many times asking for them to contact me
REPLACEMENT
We're sorry to learn of the customer's unsatisfactory experience regarding the LTE SIM Kit (#***) ordered on 6/14/19. Due to unforeseen issues with the customer's order, the account was canceled and a reimbursement of $0.01 has been issued.
We apologize for the inconvenience and recommend the customer attempt another order to ensure they receive their desired device.
As the customer has received a full reimbursement for their sign up order along with the account's cancellation to prevent unwanted charges, we will consider this case resolved.
Illegal closure and theft of Funds
Freedompop told me they were closing their services and transferring me to redpocketmobile. They told me they would credit/refund my remaining topup balance with them. but they Lied and stole that money!
refund my money if you cannot deliver the promised service.
Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting should reach STS Media's dedicated migration team at *** for assistance with their request.
However, as a courtesy to all parties involved, we will intervene and assist the customer to the best of our resources. In order to provide a proper investigation of the customer's request, we ask they provide the email associated with the account in question along with the amount of balance they are referring to.
We look forward to the customer's response so we may assist properly.
I purchased a mobile hotspot for 79.00 about three months ago. I never received the hotspot. The company has given me excuses, but never provided the
I purchased the hotspot on May 1, 2019. I never received the product. they give excuses. This is a scam.
i want my money back. 79.00.
We're sorry to learn of the customer's unsatisfactory experience with us and appreciate the opportunity to provide some assistance with the customer's order. However, in order to do so we ask the customer's cooperation in providing the Order ID which was provided to the email used on the day of purchase. We also request the customer provide the email associated with the account so we may provide a proper investigation.
We look forward to the customer's response providing all requested information.
(The consumer indicated he/she DID NOT accept the response from the business.)
Unsatisfactory! just stalling. You have my name and all emails that I sent. Look at your saved email. To go through this again is a waste of time. You continue to be fraudulent scammers. I will continue to lambast you on the internet.
We understand the customer's frustration and their reluctance to provide further information. However, we can assure the customer once they provide the information we've requested, we can cross-reference and provide a proper investigation.
We look forward to the customer's response with the requested information.
(The consumer indicated he/she DID NOT accept the response from the business.)
The business is just stonewalling, just ad they did the first attempts. they hope I will get tired and go away. they find the account and all the related info. They don't need a blow by blow at this point. they are stonewalling. This is how they get out of paying, scamming. These are fraudulent scammers, anyone can see this. By letting them get away with this Revdex.com is complacent with these scammers. Revdex.com has to do the right thing, which I don't see happening.
dumped our two accounts. Wouldn't allow us to port numbers. They were adding fees close to $20 to one of our accounts even though we had plenty of credit. Also they would add funds to top up account to another line not using any additional services when data usage was not even 75%. In the end it is a good thing they dumped us because we found with all the fees it was cheaper to go with a reputable provider!
Fraudulent Misrepresentation. False advertising.
I had their Netgear hotspot with free 500mb per month service for life.
they stopped providing the service. with no alternatives.
thanks.
stay away from this company.
Incorrect billing and charged for service that was not available.
I have had my FreedomPop account for a few years. I have a hotspot, and have been paying $6.48 a month for a $3.49 rollover data plan. I brought up the issue, and was told my account would be credited and the issue would be fixed. I was issued the credit, however the issue was not fixed. Then, last month (July) FreedomPop sold their company to ***, and notified me my account no longer works with FreedomPop and that I had to switch to *** to continue my service. However, this month (August) FreedomPop charged me $6.49 for service. I'm not sure how this works, since FreedomPop isn't offering me any services. I have tried to contact FreedomPop to resolve this issue, but they have been unavailable.
I would like a refund of $2.99/month ($11.96) for overcharging me during the months of April through July of 2019, and a refund of $6.49 ($6.48 service +$0.01 maintenance) for the month of August since FreedomPop didn't have any services to offer me.
We're sorry to learn of the customer's unsatisfactory experience. Our previous holding company, STS Media, recently transferred its CDMA (Sprint) customer accounts over to Ting. Customers have been contacted with instructions on what to do next via email at their listed FreedomPop account email(s).
Per migration protocol, any customers inquiring about balances pertaining to accounts interrupted by the migration to Ting have been informed to reach STS Media's dedicated migration team at *** for assistance with their request.
However, as a courtesy to all parties involved, we've intervened and attempted a refund in the amount of $6.48 for the renewal charge incurred on 8/6/19. This charge is associated with the account under ***. We ask the customer to allow 4-7 business days for the refund to process.
Unfortunately, there will be no further refunds processed on our end.
Should the customer be in search of a carrier and interested in activating with the new FreedomPop, Red Pocket Mobile - the new owner of FreedomPop - has long offered Sprint plans and will continue to offer them on all major US networks. Therefore, we've provided a link for further details which the customer is more than welcome to visit at any time.
***
We hope we've assisted in providing a satisfactory experience. However, should the customer feel differently, we encourage them to reply to this complaint for further assistance. They may also visit our free support channel at *** where one of our more than capable representatives can provide some assistance.
We thank the customer for their patience throughout this process.
(The consumer indicated he/she ACCEPTED the response from the business.)
Thanks for your response. I received the refund for last month's bill. And I appreciate the contact information for STS Media. I will contact them about the billing error that happened prior to your involvement with Freedompop. Thanks for all your help.
I downgraded my account to the free account and never received any refund. In order to reach someone I was forced to upgrade multiple times. However, even after subscribing the "VIP" service that offers "top the line service", I was still not able to talk to someone or even submit a ticket for unresolved issues. At this point, I am charged for almost 200 dollars, yet I cannot reach any real customer service, and all phone numbers they gave was auto-machine that keeps repeating "all our services are provided online". Save your money and go with a reputable carrier. They don't care about their customer and certainly are only for the money grabbing.