Frontier Communications Corp.

Frontier Communications Frontier has received the following complaint : Ms*** alleges that her brother was quoted $per month for two years but is being billed for $per month. Frontier has investigated the above statements and offers the
following response: Frontier records demonstrate that Mr*** was installed on June 14, The promotion provided for the voice, internet and video service bundle at $per month for six months and $per month thereafter. Additionally, the customer is billed $for an additional set top box, half price for the DVR at $and half price for the router at $per monthFrontier records demonstrate that the customer’s first bill was July and billed for June 14, through July 1, and July 2, through August 1, 2017. The total was $122.10.Frontier records further demonstrate that this account has had three payments made in total for less than what is owed on the account each month The first payment was due on July 26, but was not paid until October 2017. Frontier asserts this customer’s bill is correct and no credits are dueWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience Mr*** has experienced as a result of the above matter Frontier Specialist: Donna JM*** Department: Consumer Relations Contact: ###-###-####

Frontier has investigated the above statements and offers the following response: Frontier has issued credits to Mr***’s account as a one-time courtesy.Frontier has contacted the customer, ensured satisfaction, and provided contact information noted below We trust that this
information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Per Frontier records, Ms*** currently bills $59.99/FIOS 50/Data + $93.99/Ultimate HD TV + $15/MDVR + $19.99/Rm HD Receivers + $10/Router + $14.99/Starz and Encore = $- $50/Discount = $163.96 plus taxes monthly I spoke to Ms*** and she advised that she was told her
monthly bill would be approximately $per month plus taxes. Unfortunately with the current products on her account, we have no way to make them bill a total of $+ taxes per monthThere aren’t any notes confirming that she was given that monthly amount by a Frontier agent As a courtesy, I offered to adjust her January, February and current billing statements for the difference in price (price billed and $129 plus $31/taxes)….as long as she understood that she would bill $163.96 plus taxes going forward. Ms*** accepted the offer. Total credit is $189.29… Jan/$+ Feb/$+ Current/$56.27. I advised that it would take up to hours for the adjustment to apply to her balance. Once applied, she will owe $ Mrs*** is satisfied with resolution.Case Closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted frontier fraud.I told them I have moved for the business I am in times since this happened.I explained I don't have rental agreements or utility bills from years ago.I have no idea who is responding to this,saying they have tried to reach me and couldn't.I was on november 11th I contacted them explained my issue with the fraud packet.they agreed to remove it if I paid(someone elses bill)i agreed.we spent enough on this.it was removed for one cycle then they added it back on.so not only frontier doesn't want to be bother with id theft.they also lie to people involved in fraud cases.I paid as we agreed then they lied about removing it.now this started in august here it is december 2016.all I want is it removed as frontier agreed to do when I paid the whole amount.I am so tired of this lady thinking I can fly to florida and get her postal records,they request court documents.it would cost me thousands of dollars to do the fraud packet she wants.stop being so ignorant I agreed to pay rontier agreed to remove it.you people lied for 161.00.its to bad businesses lie and do nothing but send out a fraud packet that is not possible to fill out if you move once let alone times.its dollars.really frontier should consider better public relations.my next move it to contact frontier corporate and explain how many man hours where spent on this.f november 25th I was on the phone with frontier for 1/hours,november 26th I was on the phone for over hours with frontier.so I resent this person talking about trying to contact me.I have the same phone they have my new address.so again instead of doing the correct thing,she wants to play dumb,frontier has agreed to remove when I finish with eqiufax.so I am not sure what this person is talking about.it just needs removed
Regards,
*** ***

Thank you for referring the complaint of Dr*** *** to our office for reviewWe appreciate Dr*** bringing this matter to our attention The Complaint states that: Dr*** states that after the transition from Verizon to Frontier the Pricing increasedDr*** further states that
she was offered a promotional price of $per month Frontier has investigated the above statements and offers the following response: Frontier has investigated Dr*** claim and found that Mr*** called in regards to the changes made to the Frontier accountMr*** was advised on October 6, that the rate per month is $not including taxesFrontier has made a further attempt to contact Dr*** to discuss this issue further but has been unsuccessfulFrontier sent Dr*** a letter apologizing for any inconvenience as well as providing a direct contact number on how to contact us for any further questions We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Dr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that after she cancelled her internet service with Frontier on September 27, 2017, she
received a bill in the amount of $58.65. Ms*** advises that Frontier needs to credit her the full amount that she was billedFrontier has investigated the above statements and offers the following response: Frontier advises that Ms***’s account has been credited in full, and she now has a credit balance of $Frontier spoke with Ms*** on November 2, 2017, and advised her of the above statement. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention.The Complaint states that:Ms*** advises at the time she signed up for new Internet service with Frontier, she took advantage of receiving a
Visa gift card ($100.00). Ms*** states she was not advised of an early termination fee if she decided to cancel her Internet service.Ms*** stated her Frontier Internet service never worked properly, which caused her to cancel her service.Frontier has investigated the above statements and offers the following response:Frontier may offer promotions on pricing and service to eligible customers at various times. Frontier explains the policy of accepting a gift card to the customer, where he or she would agree to stay with Frontier as their Internet provider for a period of one year, or if he or she were to cancel before the year is fulfilled, there would be an early termination fee, which would be prorated.Frontier has agreed to waive the early termination fee ($56.83) which is the prorated fee for the Visa gift card Ms*** received.Ms*** has been notified of the above, and is satisfied with the resolution.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review, we appreciate you bringing this matter to our attentionAccording to the complaint, Mr*** advises he signed up for a promotional package that at $but he has been advised the rate is $Frontier
investigated and found Mr*** was offered a package that is not available in his areaFrontier applied credit to the account for previous month billing and advised of the rate of service for future billsThe customer expressed his dissatisfaction with Frontier's resolutionWe apologize for the inconvenience Mr*** experienced as a result of the above issue and trust this information will assist you in closing the complaint

Thank you for referring the complaint of *** *** to our office for review. We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he made a change to his Frontier services on November 14, and was
quoted a monthly rate that would be $less than what he had been paying. He also advises that the following bill came out to be higher than what his previous monthly rate had been.Frontier has investigated the above statements and offers the following response: Frontier advises that when Mr*** made a change to his TV equipment package, it caused a previous promotional discount to drop off the account, which resulted in a higher bill the following month. Frontier advises that on December 9, 2017, Mr*** requested cancellation of his Frontier services, which will be effective as of January 1, 2018, the end of the current billing cycle. Frontier spoke with Mr*** on December 12, 2017, and offered to investigate the possibility of getting him a lower monthly rate. The customer declined and stated that he still wants to cancel his services. He was advised that his remaining balance is $129.73. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Good Afternoon,
This issue has been resolved. Customer was given credit in the amount of $86.72. Frontier spoke with Ms*** on August 17, and verified satisfaction
Serena J***

This complaint was filed recently and closed after 'Frontier' contacted Revdex.com and stated that the issue was resolvedI am still being overchargedThey credited some of the overcharges but continue to bill me for the same thingIn addition I am still receiving late charges because of these charges being carries from month to month...I want my billing corrected so that I can look for another provider who will not attempt to bilk me for funds not due...I believe this company is purposely trying to 'steal' money unscrupulously

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is (minimally) satisfactory to me. Frontier's settlement is equal to four months of overcharging, and does not cover the nine months they billed in excess for services that were advertised as 'specials', but not billed at that amount.Do I have to contact them for the settlement, or depend on their stellar reputation that they will refund the agreed upon amount within a certain time period?I would prefer that this case not close until the refund is received Did someone from Revdex.com contact Frontier for phone recordings I made to get the account billed correctly? We received a notice from Frontier with a code that anyone should use when requesting those recordings Please let me know if you need this code to access recordings from Frontier
Regards,
*** ***

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** is disputing a total of $687.55, due to service issues since the switch over last April.
Frontier has investigated the above statements and offers the following response: Frontier has tried to contact Mr*** by phone and was only able to leave him messages. Frontier also sent a follow up letter to Mr*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Mr*** states he was billing higher than quotedFrontier has investigated the above statements and offers the following
response: Research determined Mr*** was quoted $excluding applicable taxes and surcharges.Records show a credit totaling $was applied for the billing difference on December 6, 2017.On December 4, service order completed porting service to another providerOn December 13, a credit toaling $was applied for the rate difference on statement date December 1, This should reflect in one to two bill cyclesWe trust that this information will assist you in closing this complaintWe regret any inconvenience that *** *** may have experienced as a result of the above matter.Frontier Specialist: Amy Buchanan Department: Consumer Relations Telephone Number: *** xt 114-*** Fax Number: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
This has been an ongoing problem for many years with Frontier. They have been overcharging me every month for years. I have asked for complete copies of all my bills dating to the start of service, but they refuse to provide this and they have no deleted all prior bills from my account page. They owe me well over $3,so while I appreciate that they are finally now making an effort, it does not go far enough and I would like the phone line that they lied to me about needing to have, be refunded from the start of service until termination.
Regards,
*** ***

Thank you for referring the complaint of *** * *** to our office for reviewWe appreciate you bringing this matter to our attention. The Complaint states that:Ms***-*** stated she requested credit for days when her service did not work and no credit has been received
Frontier has investigated the above statements and offers the following response:Frontier advises credit totaling $reflected on the 1/22/billing statementAn additional credit totaling $was issued on 2/14/along with a one-time customer courtesy credit totaling $was issued on 2/15/18. Please allow 1-billing cycles for credit to reflect on the billing statementWe successfully reached Ms***-*** on 2/15/and have provided our contact information should he have additional concerns. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs***-*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** advises that he has not received the Amazon gift card promised to him by FrontierFrontier has
investigated the above statements and offers the following response: Frontier advises our records indicate Frontier sent Mr***’s gift card on September 29, Frontier has spoken to *** *** on October 3, and *** *** confirmed receiving his Amazon gift cardWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attentionThe Complaint states that: Mr*** states he spoke to a Frontier representative to transfer his Frontier services on May 1, Mr***
states he had his mother wait for Frontier to show up at his new location all day. Mr*** states Frontier did not show up or call to advise the Frontier technician was not comingMr*** states his mother called to find out why Frontier did not arrive at the new location as scheduledShe states Frontier informed her that we do not provide service in Clinton, Indiana. Mr*** advises is being charged for services he is not usingFrontier has investigated the above statements and offers the following response: Frontier apologized for any inconvenience this may have caused Mr***. Frontier placed an order to cancel his service and will effective date the order back to April 30, 2016. Mr*** was informed a credit of $will be applied to his final bill for his inconvenienceFrontier mailed a letter with a direct number and extension (Katherine H*** ###-###-####, Extension ***) to call if she needs any further assistance. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not TOTALLY resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
The temporary line has still not been buried in our yard and I almost ran over it yesterday with the lawnmower and the county will be mowing the ditches again soon and we will be right back where we started!! PLEASE get the temporary line buried!!!

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised he was direct debited for $each month for Frontier and has not service with FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** on December 15, 2017, and reviewed complaint.Frontier records indicate Mr*** was advised that billing is $per month unless service is cancelledWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter