Frontier Communications Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Is there any documentation that Frontier could provide for my records showing that this has been resolved, in the event that I continue to receive bills?
Regards,
*** ***

I
have made multiple attempts to speak to the customer regarding the concerns
outlined in the complaint. The customer's contact number indicates they
are not accepting calls at this time. We are unable to investigate
further without the customer's assistance. The customer
may contact me at
###-###-#### to move towards a resolution to this complaint
Thank
you,
Amara
H
Customer
Relations Specialist

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
As I stated in my last message, Frontier is lying about the entire situationWe only cancelled our service after months of not receiving what we were paying forWe called numerous times to complain about the service prior to us disconnectingFrontier has no right to hold us hostage to a contract that they can not themselves upholdThey have issued Zero credits for the period of time between the verixzon to frontier transferWe only cancelled after months of terrible and sometimes no service at allIf they will not negotiate a reasonable final bill to us then we will see them in courtI will not be robbed by frontier like the other thousands and thousands of other customers that the have done this toI will consult an attorney at this point.
Regards,
*** ***

According to the complaint: Mr*** advises his rates increased with Frontier. Frontier has investigated the above statements and offers the following response: Frontier advises a review of the account shows the rate increase was due to promotional credits that had expired.Frontier
advises Mr*** has been placed on a new promotionMr***’s new monthly charges will be $plus tax.Frontier has contacted Mr*** and advised of the above actionsMr*** is satisfied with this resolution

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. They were adequate for the situation that they created
Regards,
*** ***

Frontier’s Local Manager has advised that he left Ms*** a voice message on both numbers with his direct contact information.He advised that her site is running at 97% so a surplus of internet users and wireless devices is an issue in the area Frontier advises that
Internet service speeds are based upon many factors, including network congestion, customer location, customer equipment, and network interference. Customer speeds may vary over time Frontier continues to work toward a solution that will improve Mr*** Internet service. It is our expectation that Frontier will upgrade its network in Ms***’s area later in to fiber. Given that many factors could impact the timing of an upgrade, Frontier cannot guarantee any specific date for project completion. Frontier did increase the spans to this site in as temporary solution.The area is on CAFschedule for fiber

Thank you for referring the complaint of *** *** (*** ***) to our office for review. We appreciate her bringing this matter to our attention.In the complaint Ms*** expressed concern regarding the improper installation of their internet, cable and phone.Our records indicate on
November 13, 2017, a technician was dispatched to the customer’s site. The FiOS drop was replaced, there were no charges applied; as the installation was previously done incorrectly. On November 20, 2017, the local manager contacted *** *** and confirmed the customer wanted to ensure there were no charges for the second installation. On November 21, 2017, the customer was again contacted to notify there were no charges applied; however, we were only able to leave a message.We sincerely apologize for the inconvenience this matter has caused. Should *** *** wish to discuss this matter further, I can be reached at 844-320-EXT 111-3143.Sincerely,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attentionThe Complaint states that: Mr*** states he spoke to a Frontier representative to transfer his Frontier services on May 1, Mr***
states he had his mother wait for Frontier to show up at his new location all day. Mr*** states Frontier did not show up or call to advise the Frontier technician was not comingMr*** states his mother called to find out why Frontier did not arrive at the new location as scheduledShe states Frontier informed her that we do not provide service in Clinton, Indiana. Mr*** advises is being charged for services he is not usingFrontier has investigated the above statements and offers the following response: Frontier apologized for any inconvenience this may have caused Mr***. Frontier placed an order to cancel his service and will effective date the order back to April 30, 2016. Mr*** was informed a credit of $will be applied to his final bill for his inconvenienceFrontier mailed a letter with a direct number and extension (Katherine H*** ###-###-####, Extension ***) to call if she needs any further assistance. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the complaint
of Diana
***-*** to our office for reviewWe appreciate Mrs
***-*** bringing this matter to our attention.The Complaint states that:*** made a payment through online bill pay and was unhappy with payment posting guidelines.*** was delayed in getting services restored due to payment posting guidelinesFrontier has investigated the above
statements and offers the following response:Frontiers’ policy states that online bill payment takes up to days for payment to postFrontier advises not to pay the balance through online bill pay if a disconnect letter has been sentFrontier advises also to always note the confirmation number to each paymentWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** ***-*** has experienced as a result of the above matter.Frontier
Specialist: Kellie S*** Department: Executive Consumer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attentionThe Complaint states that: Ms*** states she has been without Frontier phone since April 9, 2016.Ms*** states she had a poor customer
experienceMs*** states that she wants an out of service creditFrontier has investigated the above statements and offers the following response: On March 31, 2016, Frontier closed a transaction to acquire Verizon’s wireline services in California, Florida, and Texas, after receiving all required government approvals. Prior to that time, notice of the transaction was communicated to Verizon customers. On April 1, Frontier formally began transitioning all of Verizon’s network, services and customers to Frontier.Ms*** experienced a temporary disruption in service during the transition of Verizon’s network and services to Frontier and called on April 20, 2016.Frontier opened a trouble ticket on April 20, and was completed by replacing outside equipment on May 5, 2016.Frontier provided Ms*** a proper out of service credit back to April 9, in the amount of $30.56.Frontier did speak with Ms*** on May and 7, to confirm her satisfaction and providing Ms*** with a direct line and extension number for any additional questions or concernsWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matterTell us why here

Thank you for referring the case of *** *** to our
office for review. We appreciate you
bringing this matter to our attention.Our records indicate that the customer’s account was
disconnected on January 7, The customer has a current credit balance of
$210.11.Frontier’s refund
policy is to issue a check days from
the date of service disconnection or termination. This time period is required to ensure all
outstanding charges or credits are posted to the closed account. Frontier's policy also allows the account to
cycle through its systems, thereby providing an accurate reading of the
account.We called the customer on March 2, and gave contact
information in the event they have any further issues.We apologize for any inconvenience this may have caused the
customer. We trust this information will
assist you in closing this case.Frontier Communications

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** Advises he was promised a $price for internet service. Frontier has investigated the above
statements and offers the following response: Frontier spoke with Mr*** on May 4, and advised we would honor the price for one month and that he is not under a contractFrontier advised Mr*** the cost of the service going forward if no changes were made. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr*** had a balance from an account from that he owed $99.76.The account was under # *** and had a mailing address of ** *** *** ** ***Frontier finds that Mr
***’s payment went to pay the old account off and is non-refundable because the balance was owed to Frontier.Frontier finds that no credit is due to Mr*** for his time We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for reviewWe appreciate *** *** bringing
this matter to our attention.The Complaint states that:Ms
*** advised she was promised there was no early termination fee when
she
set up servicesMs
*** advised Frontier has advised there would be an early termination
fee of $175.00.Ms
*** would like the early termination fee removedFrontier has investigated the above
statements and offers the following response:Frontier reviewed Ms***’s account, it was notated that the early termination will be waived.Frontier will waive the early termination fee of $upon Ms*** request to terminate services on August 31, Frontier will place the cancelation order, waive early termination fee and send return boxes to Ms*** on August 31, 2017.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** *** has experienced as a result of the above
matter.Frontier Specialist: Shaneshia
R*** Department: Customer
Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that: Mr*** advises since April 1, he has been waiting for Frontier to work out issues they had since the
transition from Verizon to Frontier. Mr*** is stating that Frontier cannot locate his account and he gets disconnected when calling the ###-###-#### number. He states he has tried over six times. Mr*** states he was able to reach Frontier but in the process of being transferred to another department within Frontier for an adjustment to his account he was disconnected. Mr*** states he would like to get the billing matter resolved and close his Frontier accountFrontier has investigated the above statements and offers the following response: Frontier has attempted to contact Mr*** three times and has left a messages with a direct number to contact Frontier. However Frontier has not received a response back from him. I also emailed Mr*** on May 9, but Frontier again received no response. Mr*** does now have a direct contact to Frontier. Mr*** may call me at ###-###-#### and I can help himFrontier apologizes for the long delays and for being disconnected on while calling FrontierWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that Frontier promised a credit of $Mr*** would like Frontier to honor this
creditMr*** explained that frontier was going to charge him early termination fee, because he cancelled serviceMr*** would like this fee to be waived Frontier has investigated the above statements and offers the following response: Frontier spoke to Mr*** on December 28, and advised him that we would honor the credit of $and Frontier all so waived $late feesFrontier did not charge Mr*** an Early termination fee due as a courtesyMr*** agrees to resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this
matter to our attention The Complaint states that: When Frontier purchased Verizon territory Ms*** had Internet issues. Technician fixed the problem in December but it only worked for weeksMs*** received a bill when she came back in January for $but Frontier requested a payment of $and reported Ms*** to a Collection Agency Frontier has investigated the above statements and offers the following response: Frontier purchase date was April 1, 2016. Frontier shows one trouble report in May 2016Frontier had not received a payment since July of 2016.Frontier placed a temporary disconnect on November 22, and a Permanent disconnect on December 22, 2016.Frontier issued credit back the final bill to the November disconnect date lowering it to the $payment amount.This amount remained unpaid until April of 2017. After bill cycles of remaining unpaid it was sent to an outside collection agency.Since the account is now paid the debt should show satisfied.No credit is warrantedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Tell us why hereFrontier has investigated the above statements and offers the following response: Frontier advises that a technician reviewed the facilities and Ms***’s location on November 10, 2016.It was found that the facility was damaged by local wildlifeThe technician repaired
the outside facilities.Frontier was unable to gain access to the customer’s residence to ensure that the inside wiring was working as anticipatedFrontier has issued a service outage credit of $to the account for the service concernsThis will reflect on the customer‘s statement printing November 16, 2016. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. There are still several issues I have with is company, their advertising, customer service and billing. First the Bait and Switch advertisement does not state the expiration date or limited quantities therefore I could not be told that it was expired. Next, when I called on my bill number that was charged $I spoke with the manager Denise #JCC022. It took several weeks for her to get back to me because she said she will review my conversation with Mike. After several weeks of calling her and leaving messages via phone and email she responded to me that in my conversation with Mike there is no conversation regarding the $price and I did indeed opted out of the $amazon gift card. However once I contacted Revdex.com they were able to find my conversation with Mike and the correct price and made the adjustment. So Denise LIED to me. Because of her taking long time to respond I could not cancel my frontier, and when I switched to another company I had to pay additional fees for new installation, therefore I do not believe I owe this company anything. As far as I am concerned the Bait and switch tactic is ILLIGAL!!!!!!

Thank you for referring the complaint of Mr*** E *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has charged after he terminated Frontier servicesFrontier has investigated
the above statements and offers the following response: Frontier has investigated Mr***’s account and found documented account notes that Mr*** requested to terminate his services on November 30, Frontier advises that a credit adjustment has been applied to Mr***’s account to zero balance and will appear on the April 7, bill statement. Frontier spoke to Mr*** on March 19, to advise of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter