Frontier Communications Corp.

Thank you for referring the complaint of to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** States that Frontier continues to over bill for services. Frontier has reviewed the above statements and offers the
following response: Frontier spoke with Mr*** about his concerns about being over charged for services.Frontier states that Mr***’s account was rightsized to internet and television.Frontier states that applicable credit was issued for the overbilling of the account.Frontier advises that they set a follow up for May 25, to review the next statement with Mr***.Frontier advises that Mr*** is satisfied with this resolution.Mr*** presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that in April he upgraded one of his set top boxes to high definition serviceMr*** states that the
new receiver that Frontier sent him was defective and a service technician was required to come to his home to replace the receiverMr*** states that the Frontier technician brought a new receiver and therefore Mr*** had his previous receiver and the defective receiver to return.Mr*** states that he returned the two receivers to Frontier on June 21, Mr*** states that his Frontier invoice on June 13, had a charge of $5,for the two set top boxes that had not yet been returnedMr*** contacted Frontier and was advised the credit for the $5,would appear on the July 13, statementMr*** states that the billing problem has not been corrected and is still present on his October 13, billing statement Frontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s Frontier account and adjusted $5,on October 27, Frontier contacted Mr*** on November 7, and advised the above informationMr*** is satisfied We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
This response from the business is not acceptable This issue was brought to the attention of the business several times over a six month period and the double billing remained during all of those calls and at the time of the cancellation in March Good faith payments were made to the business during the entire month process and any balance needs to be removed in kind Further action will be taken if Frontier does not remove these charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.This does not help my problem in the slightestBasically it’s saying sorry about your luck but your screwed until we feel like doing something about itMy problem will not be resolved until I have internet installed at my residenceSo I would like this case to stay open until my needs are met or compensated for this ridiculous answer.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I do not understand how that they can say that a recorded phone conversation by a third party proves that the contract was extendedAnyone could have done that, another employee, a client and/or a random person that just happened to answer the phone when they called ** *** *** When I called to have our numbers released they did not inform me of any penalties or charges for moving my service to another company they released them and that was the end of it I do not agree that ** *** was in a contract with Frontier Communications Thank you,*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms***
bringing this matter to our attention. The Complaint states that:Ms*** states that she made a payment on her Frontier account and the wrong amount was taken in error Frontier has investigated the above statements and offers the following response:Frontier investigated Ms***’s account and confirms that there was an error made in the payment that was deducted from Ms***’s account.Frontier advises that a balance of $was returned back to MsStoups account on March 21, 2017.Frontier has made several attempts to contact Ms*** regarding this issue but has been unsuccessful in speaking with her.Frontier has mailed Ms*** a letter with direct contact information if she needs any additional assistance We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** Advises he was promised a $price for internet service. Frontier has investigated the above
statements and offers the following response: Frontier spoke with Mr*** on May 4, and advised we would honor the price for one month and that he is not under a contractFrontier advised Mr*** the cost of the service going forward if no changes were made. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory for now. I am waiting to see the paperwork they send. I did follow their direction to follow up with Verizon, but again Verizon tells me to follow up with Frontier. Frontier stated that they could collect money from me if I owed to Verizon but they couldn't return any that was overpaid or wrongly directed. Frontier states they aren't responsible for my account until April and this happened right before that. I am still in the middle. They did provide me with a contact person that I can talk to but I am not satisfied with outcome yet.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that: Ms*** states that she has called Frontier multiple times since January, requesting credit for her Frontier landline telephone outage that she experienced in December 2015, however has received no resolution. Ms*** states when she calls Frontier the Frontier customer specialists inform Ms*** that they have issued her credit for her outage, however the credit is not appearing on Ms***’s Frontier telephone statementFrontier has investigated the above statements and offers the following response: I have spoken with Ms*** today, April 28, and I have issued Ms*** a credit of $for her Frontier landline telephone outage. This credit is the amount Ms*** had indicated that she would receive. I have also credited Ms*** $for her late payment fee. The total credit amount reflecting on Ms***’s Frontier statement as of today, April 28, is $33.58. Ms*** has my direct number, ###-###-####, to call next month if she has any further issues. I have apologized to Ms*** for the inconvenience she had experienced. Ms*** is satisfied with the credit amount and the resolution.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs of now, the refund has not hit my accountI will continue to follow up with Frontier about this complaint until I receive the refundI tried different times to reach the listed agent without successI did leave two messages but have not been able to speak to her personally.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advises that she received charges to her Frontier account while she was out of the country,
and her service was placed on a Vacation SuspensionFrontier has investigated the above statements and offers the following response: Frontier advises that a credit has been issued to her Frontier account, leaving the account with a balance of zeroFrontier advises that we spoke to Ms*** on September 27, to advise of the above

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
1. The woman who contacted me from "the office of the president" was completely incompetent. She simply called me to tell me that she was going to have someone else call me... When that person called, described as a manager, he did not have any clue as to the nature of my issues. So he was either too lazy to communicate internally (which is what I suspect) or the initial woman from "the presidents office" did bother to forward any information. The NET, ZERO traction was made in resolving my issue.2. After realizing that "the office of the president" was more pathetic than working with the local offices, I resumed my battle with the local staff. FINALLY, I found one, Amanda, who promised to help. She was successful is sending another technician out (this was the 4th one) who had enough sense and experience to get the job installed ALMOST correctly. The NET, I no longer have a cord coming out the window of my barn and running yards to my house where the previous technician left the modem sitting on a bucket on my back patio. THE NEW PROBLEM: I now have cord running yards from my house, across my driveway and out to the street.... The fact that Frontier would now state that this job is complete is OFFENSIVE...and further proves my point that the leadership of this organization does not care AT ALL about their customersThe INITIAL tech who ran the cord from my barn to my brand new $1.4MM house drilled about holes into the interiors walls of my barn and into the cedar shake on my back porch. **Who in their right mind would ever think that is OK??!! NO ONE at frontier has made any attempt, whatsoever, to resolve that matter either. SO NO, THIS MATTER IS NOT RESOLVED! As I told the woman from "the presidents office", she and Frontier Communications is a joke! The hardest people to communicate with....a communications company. The leadership is absolutely the worst I've ever dealt with...investors should fire the CEO
Regards,
*** ***

Thank you for referring the complaint of to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Ms*** states she has requested a return label to return for a Frontier internet modem and has not received oneFrontier has investigated the above
statements and offers the following response: Frontier has spoken to Ms*** and explained we do not require the internet modem backWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that has experienced as a result of the above matterFrontier Specialist

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that his telephone service has been out since the first week of September,2016Mr*** states that as
of October 11th, he still has no telephone service.Mr*** states that his internet and television services are working.Mr*** states that he has sent emails and phone calls to have his telephone service repairedFrontier has investigated the above statements and offers the following response: A review of this account shows the first report of Mr***’s service disruption was called into Frontier on September 30th, 2016.A trouble ticket was placed for Mr*** and scheduled to complete on October 1st, and not completedThe technician assigned the ticket noted that he called and arrived at the customer’s home and no one was thereThe ticket was closed due to no Access.An technical support representative placed and completed an additional trouble ticket for the customer on October 21stThis ticket was noted as complete, technician noted that the dial tone was present, that calls were able to be made from and to the lineA Frontier representative has adjusted a credit in the amount of $to Mr***’s account for the days he was out of telephone service.A Frontier representative has attempted to reach Mr*** multiple times at his listed call back number and at the email address he supplies, and has been unable to reach himWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of ** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** states she was not receiving Frontier statements in the mail and her service was taken out complete and she has to reorder
new service and has to provide her personal information Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** on February 19, Frontier advises we do apologize for having to obtain her personal information, however it is required for establishing new service We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he cancelled his Frontier internet service days after becoming a customer, due to
unreliable service and multiple outages. He also advises that the service only worked for or of those days. Mr*** advises that Frontier has billed him for service calls, a router, and months of serviceMr*** advises that his entire balance with Frontier needs to be creditedFrontier has investigated the above statements and offers the following response: Frontier advises that Mr*** was billed for a service call, in which a jack had to be repairedFrontier advises that Mr*** has been credited for all of the days in which his internet service was active and for the router. The labor charges are valid and the repair ticket notes state that the customer was advised of the charges. The remaining balance on the account is $Frontier spoke with Mr*** on September 20, 2017, and advised him of the above statements, which the customer does not agree with We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Customer experienced several issues with internet connection shutting downCustomer called in to cancel service and
the customer service representative that assisted her told her that a $monthly credit would be added to the account and the customer would also receive a credit for the month of June Frontier has investigated the above statements and offers the following response: Frontier has reviewed the account and confirmed that the monthly discount of $has been appliedAn adjustment for $has been credited to the customer’s account to cover the billing statement for the month of June dated 6/10/Customer will not see the adjustment until the July billing statements prints on 7/10/ We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** What number have they called from? Why did they not leave a message?

Frontier Communications has received notification of a complaint from the above individual. According to the complaint: Mr*** is disputing his bill for services from Frontier Frontier has investigated the above statements and offers the following response: Frontier
advises that the correct price for the package that Mr***’s subscribes to is $with free router for six (6) months.Frontier states that they issued $credit for installation fees.Frontier has been unsuccessful in reaching Mr***

According to the complaint: Mr*** advises his rates increased with Frontier. Frontier has investigated the above statements and offers the following response: Frontier advises a review of the account shows the rate increase was due to promotional credits that had expired.Frontier
advises Mr*** has been placed on a new promotionMr***’s new monthly charges will be $plus tax.Frontier has contacted Mr*** and advised of the above actionsMr*** is satisfied with this resolution