Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attentionThe Complaint states that:*** *** advises that her bill is always approximately $higher than what it should beFrontier has
investigated the above statements and offers the following response:Records show the account is listed under *** *** * ***, Inc; dba *** ***Research shows on bill date March 16, Ms*** was billed $A payment of $was received on March 14, 2017, leaving a balance forward of $100.00; new charges of $for a total of $374.52.On April 10, a credit of $was applied to the accountOn bill date April 16, shows previous balance $374.52, no payment received, other charges and credits $111.86, balance forward $262.66, total new charges $for a total due of $A Frontier representative spoke with Ms*** who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaintWe regret any inconvenience that *** *** may have experienced as a result of the above matter.Frontier Specialist: Amy B*** Department: Consumer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Mr*** is disputing his bill for services from FrontierFrontier has investigated the above
statements and offers the following response: Frontier advises upon reviewing the account our records indicate a monthly reoccurring credit has been issued to the accountFrontier advises on March 1, Frontier spoke with *** *** and advised him the credit being issued to the account via emailFrontier advises a follow up on the account has been issued to review the next billing statement.Frontier advises *** *** has a direct point of contact to Frontier for any further assistance with this issueWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Frontier CommunicationsComplaint Number: *** Company
Code: FrontierCustomer
Name:
Vicki
*** Phone: *** ***Thank you for referring the
complaint of *** *** to our office for reviewWe appreciate *** ***
for bringing this matter to our attention.The Complaint states that:Ms
*** advises that she had billing and service issues with FrontierFrontier has investigated the above
statements and offers the following response:Frontier found that Ms*** had several accounts that were billing separately.We were able to combine the bills and issue some credit adjustmentsFrontier spoke with Ms*** that all billing and service issues have been resolvedWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that *** ***
has experienced as a result of the above matter. Should she need further assistance please
reach out to Brandi ***1/###-###-#### Ext1120267.Frontier Specialist: James
N*** Department: Customer
RelationsTelephone
Number: ###-###-#### Ext1113139 Fax
Number: ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. highly appreciate your help!
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is (minimally) satisfactory to me. Frontier's settlement is equal to four months of overcharging, and does not cover the nine months they billed in excess for services that were advertised as 'specials', but not billed at that amount.Do I have to contact them for the settlement, or depend on their stellar reputation that they will refund the agreed upon amount within a certain time period?I would prefer that this case not close until the refund is received Did someone from Revdex.com contact Frontier for phone recordings I made to get the account billed correctly? We received a notice from Frontier with a code that anyone should use when requesting those recordings Please let me know if you need this code to access recordings from Frontier
Regards,
*** ***

Thank you for referring the complaint of to our office for reviewWe appreciate bringing this matter to our attentionThe Complaint states that: Ms*** states she has requested a return label to return for a Frontier internet modem and has not received oneFrontier has investigated the above
statements and offers the following response: Frontier has spoken to Ms*** and explained we do not require the internet modem backWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that has experienced as a result of the above matterFrontier Specialist

As of 11/12/full credit for the return of the item was given along with the late payment charges

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is somewhat satisfactory I expressed some concern about the lack of quality customer service and reduction in internet speeds, to which the response given was that I should purchase a different plan to suite my needs Should not need to purchase a different plan that worked fine with Verizon.
Regards,
*** ***

Frontier CommunicationsThank you for referring the
complaint of *** *** to our office for
reviewWe appreciate *** *** bringing
this matter to our attention.The Complaint states that:Mr
*** advised he was quoted $plus taxes and surcharges for the
triple
play package for six months, then increasing to $plus taxes
and surcharges for month six through Mr
*** June statement did not reflect the quoted priceFrontier has investigated the above
statements and offers the following response:Frontier review the account and we show the customer promotions were not activated on Mr*** account.Frontier has placed an order *** to activate the proper promotions to Mr*** accountFrontier has reviewed the account and has advised Mr*** monthly recurring charges will be $plus taxes and surcharges for month one through sixFrom month six through twenty-four the monthly recurring charges will increase to $plus taxes and surchargesFrontier has also placed an order *** to have the second phone line billed with the main phone line.Frontier has adjusted Mr*** billing to reflect the correct monthly recurring charges of $plus taxes and surcharges for the first six months of $applied to the accountFrontier has advised Mr*** of the findings and changes, he is satisfiedWe trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience *** *** has experienced as a result of the
above matter.Frontier Specialist: Shaneshia
R*** Department: Customer
Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory for now. I am waiting to see the paperwork they send. I did follow their direction to follow up with Verizon, but again Verizon tells me to follow up with Frontier. Frontier stated that they could collect money from me if I owed to Verizon but they couldn't return any that was overpaid or wrongly directed. Frontier states they aren't responsible for my account until April and this happened right before that. I am still in the middle. They did provide me with a contact person that I can talk to but I am not satisfied with outcome yet.
Regards,
*** ***

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** is disputing a total of $687.55, due to service issues since the switch over last April.
Frontier has investigated the above statements and offers the following response: Frontier has tried to contact Mr*** by phone and was only able to leave him messages. Frontier also sent a follow up letter to Mr*** We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** ** to our office for reviewWe appreciate *** He bringing this matter to our attention. The Complaint states that: Customer states that we have took two payments out of his account Frontier has investigated the above statements
and offers the following response: Frontier has investigated and determined that the auto pay was set up and took a payment and the customer called in and made a payment as wellOn 9/Frontier issued a payment reversal of 393.30 We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAs of now, the refund has not hit my accountI will continue to follow up with Frontier about this complaint until I receive the refundI tried different times to reach the listed agent without successI did leave two messages but have not been able to speak to her personally.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attentionThe Complaint states that: Mr*** advises that he is not receiving the promotional rate that was quoted to him by Frontier Frontier has
investigated the above statements and offers the following response: Frontier advises that there was an error with the promotion when the account was transferred into Mr***’s nameFrontier advises that the account was on a promotion from August 30, to August 29, for a rate of $before applicable taxes and surchargesFrontier advises that the promotion will be honored until the end of the promotion in August at which time Mr*** can contact customer service to discuss any further discounts he may qualify for.Frontier issued an adjustment in the amount of $for the January statement errorsFrontier spoke with Mr*** on January 19, to review this information with himWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms
*** *** *** to our office for reviewWe appreciate your bringing this matter
to our attentionAccording to the complaint: Ms*** states she is being billed at a higher monthly rate than she agreed to in September Frontier has investigated the above statement
and offers the following response:An order was processed with an effective date of August 16, to upgrade the Fios TV portion of the bundle from Custom to Ultimate HDWhen the order completed, the discounts that were associated with the previous bundle were removedNotes indicate Ms*** called the business office and escalated her billing concernsA representative is currently attempting to get the previous discounts reactivated to the accountWe trust this information will assist you in
closing this complaintFrontier apologizes for any inconvenience the customer
has experienced as a result of this matterThank you,Edna CExecutive Customer Relations

Frontier has investigated Ms***'s claim and have agreed to waive the customer's billing. Frontier has spoken to Ms*** and she is satisfied

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
the explanation given by the company is not accurate, first they said I was charged for daily prorate, so I told them that I had called prior to the maturity of my contract and I was advise that my rate will remain the same, then the company said that the bill for $was for months and I told her that I paid every month and why are you charging me for months, I never late on my payment because I was set up for automatic paymentthey just don't know what they are doing
Regards,
*** ***

Frontier's Local Manager has advised that Mr***'s service concerns were addressed on May 16, Frontier does apologize for any inconvenience caused and will review call records and address any consultant that was rude as an internal training issueFrontier has issued an out of service
adjustment in the amount of $that will appear on the next billing cycle

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I contacted frontier fraud.I told them I have moved for the business I am in times since this happened.I explained I don't have rental agreements or utility bills from years ago.I have no idea who is responding to this,saying they have tried to reach me and couldn't.I was on november 11th I contacted them explained my issue with the fraud packet.they agreed to remove it if I paid(someone elses bill)i agreed.we spent enough on this.it was removed for one cycle then they added it back on.so not only frontier doesn't want to be bother with id theft.they also lie to people involved in fraud cases.I paid as we agreed then they lied about removing it.now this started in august here it is december 2016.all I want is it removed as frontier agreed to do when I paid the whole amount.I am so tired of this lady thinking I can fly to florida and get her postal records,they request court documents.it would cost me thousands of dollars to do the fraud packet she wants.stop being so ignorant I agreed to pay rontier agreed to remove it.you people lied for 161.00.its to bad businesses lie and do nothing but send out a fraud packet that is not possible to fill out if you move once let alone times.its dollars.really frontier should consider better public relations.my next move it to contact frontier corporate and explain how many man hours where spent on this.f november 25th I was on the phone with frontier for 1/hours,november 26th I was on the phone for over hours with frontier.so I resent this person talking about trying to contact me.I have the same phone they have my new address.so again instead of doing the correct thing,she wants to play dumb,frontier has agreed to remove when I finish with eqiufax.so I am not sure what this person is talking about.it just needs removed
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises her troubles started when they called in June to secure a new bundleThey were
advised to upgrade to 100/data speed to lower their billThe change was scheduled for July 6, 2016, but Frontier scheduled it for July 1, Then the bill went to $for a little over a monthShe has called several times but the issue has not been resolved Frontier has investigated the above statements and offers the following response: Frontier advised due to a system issue the promotional discounts failed to activate on Ms***’ accountFrontier has issued credit for the missing bundle discounts, along with the installation feeThe promotions have been activated and should appear on Ms***’ October 7, 2016, billing statementFrontier spoke with Ms*** and confirmed that her services are workingFrontier advised of the above statement and has set a follow up to review Ms***’ October billing statement to ensure all credits and promotions appear on the bill We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter