Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** is disputing billing for $ after disconnectFrontier has investigated the above
statements and offers the following response: Frontier advises Mr*** requested disconnect on December 13, The last bill cycle started on December thru January 4, Upon disconnection there was a past due balance of $ from November 5, Frontier advises a credit was applied towards the January 5, cycle in the amount of $ This leave a balance due for the November $ bill and the last cycle for December $ 29.56= $ 49.55.Frontier advises our records indicates usage thru December 2017.Frontier spoke with Mr*** on March 7, and reviewed the above. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this
matter to our attention The Complaint states that: Ms*** experienced internet troubles with her Frontier servicesWhen a technician came out for the repair, he was unsuccessful in restoring the serviceTwo days later, Ms*** switched all services to Comcast and paid her Frontier bill in fullMs*** then called in to Frontier to have charges refunded back to the date of cancellation, but she was advised that Frontier’s policy had change and nothing would be refundedFrontier has investigated the above statements and offers the following response: Frontier confirms that Ms***’s account was disconnected via a port to another company effective 9/18/Ms***’s most recent bill had printed on 9/13/prior to the cancellation date for a full cycleFrontier has reached out to Ms*** to advise that she will receive a final bill within the next 30-days reversing all charges back to the date of cancellationAs Ms*** has already paid the 9/13/bill in full, she will be receiving a credited refund via prepaid Visa card for the days charged where services were no longer activeRefunds on closed accounts are sent 60-days after cancellationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter Frontier Specialist: Amanda B*** Department: Customer Relations

Thank you for referring the case of *** *** to our
office for review. We appreciate you
bringing this matter to our attention.The account notes from April 24, state that ***
called to disconnect her services. She
told the representative that she was offered a better
deal with ***. Per the customer’s request an order,
***, was processed.The customer’s June 19, billing statement reflects a
total due of $273.17.The customer’s May 19, billing statement reflects
previous balance of $285.76; new charges $CREDIT; total due of $
The $CREDIT was for the period of May 12, through May 18, The customer’s April 19, billing statements reflects
total amount due of $The bill included one-time charges of $
which included the work that the technician did at the premisesThe minimum billing is for days; therefore, the charges
of $are valid and sustainedWe have called the customer and left our direct contact
information. Frontier Communication

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she had to wait for a tech to install her service Ms***
advises that she had to pay a bill that she did not oweFrontier has investigated the above statements and offers the following response: Frontier advises that Ms*** reordered service on March 5, 2018Frontier advises that Ms***’s service was reconnected on March 6, 2018Frontier advises that Ms*** has confirmed that her service is working.Frontier advises that Ms*** will receive a refund check from an overpayment she made on her final accountThe refund will be for $20.00Frontier spoke to Ms*** on March 13,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The reason for the smart mesh system not being returned with the days, was the fault of frontier communications employees not following thru twice on my request for either return authorization labels, boxes or and address to return the system I started this process in enough time to return this system and get a refund!
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises that she has a billing discrepancy with Frontier because of some directory assistance
charges that she was billed for. Ms*** advises that all charges need to be waivedFrontier has investigated the above statements and offers the following response: Frontier advises that there was $in directory assistance calls on the customer’s November 21, statement, and the charges are valid since the directory assistance service was used by the customer Frontier advises that Ms*** had not made a payment since October 2014, and the balance continued to carry over from month to month until the service was cancelled in February 2015. Frontier advises that the final balance of $is valid. Frontier spoke with Ms*** on March 27, and advised her of the above statements. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier Communications
Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** advised since the merger of Verizon to Frontier her services have decreased and her billing has increasedMs*** has tried to reach out via phone, chat, and email with no responseMs*** feels Frontier is not delivering service Frontier has investigated the above statements and offers the following response: A Frontier Customer Service Representative has contacted Mr***, Ms***’s husbandMr*** advised their internet and their TV wasn’t workingThe representative had a ticket placed and a technician went out on 10/01/The representative reached out to Mr*** on 10/03/who advised everything was working.Mr*** received a total credit of $for his time out of service for days prior to representative contacting himMr*** is satisfied with this resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter Frontier Specialist: Gabriela C*** Department: Consumer Relations Telephone Number: ###-###-#### Ext2611 Fax Number: ###-###-####

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr***
bringing this matter to our attention The Complaint states that: Mr*** disconnect service with frontier and continued to be billed beyond his service date.Mr*** would like credit for the $balance on his accountMr*** received correspondence from Frontier threatening to turn the balance over to a collection agencyFrontier has investigated the above statements and offers the following response: Mr*** disconnected service with Frontier effective November 12, 2017.Mr***’s service was paid through November 12, 2017,Mr*** was inadvertently billed discount fees on his November 13, statement.Frontier advised that if the balance wasn’t paid, the account could be referred to a collection agency.Credit has been issued for $and a statement will be generated within days to reflect a zero balance.This credit is now reflected on Frontier’s billing websiteWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** M*** to our office for reviewWe appreciate her bringing
this matter to our attention The Complaint states that: Ms*** states she is not receiving the monthly rate she was quoted when she spoke with a Frontier representative to upgrade her servicesMs*** also states Frontier charged her for an antivirus protection of $per month that she never requestedMs*** request a credit in the amount of $applied to her accountFrontier has investigated the above statements and offers the following response: Frontier’s investigation found that Ms*** disconnect her services with Frontier on October 9, Frontier applied a credit to Ms***’ s account in the amount of $A Frontier representative worked with Ms*** through email to advise of the credit that was applied to her accountWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

The Complaint states that: Ms*** advised that she would like Frontier to correct bill and stop sending this non existing account to the Collection Agency. I called Frontier to cancel my order Frontier has investigated the above statements and offers the following response:
Frontier spoke to Ms*** on April 10, and explained that Frontier has issued credits to reflect a zero balance. Frontier apologized for the inconvenience. Frontier provided Ms*** the direct number to Executive Relation Team for any additional concerns. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that:Mr*** states that he was billed an early termination fee when he thought he was on a month to month
serviceFrontier has investigated the above statements and offers the following response:Frontier has investigated Mr***’s account and shows that Frontier was applying a monthly discount of $Frontier advises promotional discounts are only provided when the customer has chosen a term commitmentFrontier advises that the charges on Mr***’s account are valid and no adjustments will be applied.Frontier spoke to Mr*** on February 23, to advise of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Upon Speaking with Fontier on June 16, 2017, Enrique *** *** reported that they have record of every date that I called inI called to pay the balance they never billed me for and to end service with them after that cycle ended in FebruaryShortly after service was fixed it went right out again and I called in to have the remaining time I paid for refunded, at first glance the customer service lady did not see that my account was closing and said she would credit it to my account but I explained that it was closing and she looked closer confirmed that it was set to close and said the rest of the cycle would be refundedThe fact that the second time I called she was able to confirm that it was set to close tells me there is record of that in my accountHenry confirmed the fact that these two calls occurred but states that there was no mention of closing accountsThere wasHe confirmed that the second call was for service being outIt is Frontier’s policy to not give credit for time out of service until service is restoredThe customer must call back only once service is restored to get credit for time out of service because otherwise there is no time reference for the days outThat they would credit me in advance for time out is against their policy unless there was a close dateAnd there was, that’s why they did itThey should not have been able to credit an account until service was restoredI called and reported no serviceThey never sent anyone out to fix itThey are billing me for months out of serviceIt is against their policy to charge for non-service daysI did not keep calling for no service because I closed the accountThey have record that I had no service and that they never restored itTheir own story does not make senseWhy would I call to report no service and then not have anyone come fix it unless it was closing? How could they have credited me in advance without a reinstatement date? I don’t know if they are overlooking notes on my case or if it was altered but I know for a fact that there were notes in my case on my account closing because the second time I called the lady confirmed it was set to close. It was such a hassle dealing with service that was constantly out, that is why I wanted to end service in the first place; got tired of paying for service I wasn’t getting and constantly having to call in to have if fixedAgain the fact that he claimed to have made SEVERAL attempts to contact me when he made ONE and didn’t even allow me time to call back the next day further shows their dishonestyTo then treat their customers like this is absolutely ridiculousTheir actions and story make no senseMy story is consistent and this needs to be made right
Regards,
*** *** Previous: ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***s

Thank you for referring the
complaint of Jean
*** to our office for reviewWe appreciate MsBeacon
bringing this matter to our attention.The Complaint states that:Ms
*** states Frontier has not provided her a refund in a timely manner.Frontier has investigated the
above
statements and offers the following response:Frontier’s refund policy is to issue a check days from the date of service disconnection or termination.This time period is required to ensure all outstanding charges or credits are posted to the closed account.Frontier’s policy also allows the account to cycle through its systems, thereby providing an accurate reading of the account.Ms*** ported the service on August 2, 2016; however, Frontier expedited the refund request on September 28, 2016.Ms*** will receive a refund check for $within to business days of September 28, We trust that this information
will assist you in closing this complaint. We apologize for any inconvenience that Ms.*** has experienced as a result of the above matter

Thank you for referring the complaint of *** R *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has been billed for service while Internet was out of service.Mr
*** advises he returned a package he did not request and still have not received credit for the return of the merchandiseFrontier has investigated the above statements and offers the following response: Frontier advises the equipment was received on 1/20/2017.Frontier has credited back the purchase price of the equipment as well as the non-recurring charges associated with the purchase.Frontier has contacted customer, ensured satisfaction, and provided direct contact information should he require further assistanceWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Frontier CommunicationsThank
you for referring the complaint of *** ***
to our office for reviewWe appreciate Ms*** bringing this matter to our
attention.The
Complaint states that:Ms*** indicates that she has been billed $after contacting Frontier for assistanceMs***
states that she was advised upon disconnect that there was no balance owedFrontier
has investigated the above statements and offers the following response:Frontier finds that the balance of $is for the final two months of billing for services rendered in September and October 2016.Frontier finds that these charges are validCharges of $are billed for services rendered from September 16th to October 15th 2016, as well as $for partial month charges from October 16th to date of disconnect, October 31st 2016.Frontier finds that the last payment received on this account was in the amount of $which covers services rendered from August 16thto September 15th 2016.We
trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms***
has experienced as a result of the above matter.Frontier Specialist: Allison S*** Department: Executive Consumer Relations

The Complaint states that: Mr*** states that his telephone service has been out of service since April 2017. Frontier has reviewed the above statements and offers the following response: Frontier states that they spoke with Mr*** to apologize for his inconveniences and to
verify that his telephone service had been restored.Frontier dispatch a technician to restore telephone service on May 31,2017.Frontier issued Mr*** credit for days out of service and missed appointmentsMr*** is satisfied with the resolution We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Tell us why hereThank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention.The Complaint states that: Mr*** advises that Frontier Communications was his telephone and Internet provider for
five years, the service was so bad that I could not get them to fix the issues with our lines. We had service technicians out to our home many times due to the company’s lack of listening to the repair technicians. Mr*** advises that the lines were broken and sticking out of the ground for months because they were routed through the middle of our cow pasture. Frontier was advised by the repair technicians to reroute the lines up by the road and the fence line however they disregarded this advice and rerouted right under two of our roads within the pastures, therefore leading to more broken lines and my business suffering. $a month loss from April to October until I switched to another provider. Mr*** advises that Frontier was the only company in our area so we had no choice. Mr*** advises that he has pictures for proof of the lines sticking out of the pasture and he has advised Frontier that he cannot pay the bill because it cost him $a month loss due to them not repairing his lines.Frontier has investigated the above statements and offers the following response: I have checked with the local technical supervisor and general manager in his area and the technicians and no one remembers. I have already submitted a request for credit for the balance owed of $with our collections department and it was denied stating they need more proof. I have called many times and it just rings to get in touch with Mr*** to advise him that I am going to need the pictures either mailed or emailed to me so I can attach them with the request to get the balance of $credited off his account. I just mailed out a call me letter so I can get this resolved for Mr***.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

I did not and do not accept their offerI have no desire to open another account with the promise of promotions just to be lied to again .I was told that I didn't receive the gift card because it wasnt attached to my original order, this was on 4/However, I was originally told that on 4/my account was amended to show the gift card promotion and early terminationI don't understand the sudden changeI was offered an Amazon Prime account free for year and a possible credit after a certain time on the frontier account IF and only IF I opened another account with FrontierI would still have an account if they would have done what they said they were going to doI believe I deserve what I was promised because I held up my end of the agreement and a refund of my last month bill that I paid early and its billed a month in advance .I did not agree with their offerWe complied with our end of the dealFrontier is notRevdex.com:
I have reviewed the response made by the business in reference to complaint ID 12811911, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***

Frontier spoke with Mr*** on November 10, confirmed phone is workingFrontier issued a $credit towards Mr*** account