Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: He was out of service from April 27th, to May 12, He did ask for credit to compensate for being out of service Frontier has investigated the above statements and offers the following response: Mr*** was, in fact, out of from the time frame of April 27th, to May 12th, Frontier has restored the service and issued a credit for being out of service. The amount of the credit is $112.17. Mr*** has agreed to close this complaint We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** states that on September 3, she called Frontier to order Internet service and paid a deposit of
$to FrontierShe was to have the Internet installed on September 16, 2016, but no one showed for the installationShe called Frontier to see why they did not show and they told her that her address did not exist in their systemShe attempted to reschedule the order but it was three weeks out and it this point she was very unhappy with the customer service so she canceled the order and requested that her deposit be refundedShe was told that the refund would take to business days to applied back to her cardAfter two weeks she still has not received the refundShe has called Frontier several times now and has gotten several different answers on when she would receive the refundIt has now been two months and still no refund Frontier has investigated the above statements and offers the following response: Frontier processed an order for new service for Ms*** on September 2, and took a deposit of $that was applied to her accountOn September 26, Frontier held the order and tried to contact the customer to get a correct apartment numberFrontier could not get in touch with Ms*** at her can be reach numberThere was a letter sent on October 5, informing Ms*** of the address issue on the orderOn November 17, Frontier spoke to Ms*** and she requested that we cancel the order and return her deposit refundFrontier spoke to Ms*** today and she has confirmed that she has received the deposit refund back on her card We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises Mr*** applied and had new service activated on November 17, Frontier advises on December 4, Mr*** called to report services never came on and wanted to cancel the order
Frontier advises due to consultant error the service was not cancelled.Frontier has credited the account in full and sent has notified the outside collections agencyFrontier attempted to reach Mr*** to advise of the above however was unsuccessfulFrontier did provide Mr*** with direct contact informationWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Thank you for referring the case of *** *** to our
office for review. We appreciate you
bringing this matter to our attention.Frontier’s records indicate that the customer’s first
billing statement was dated May 2, 2017. The total amount due is $135.35. The customer has
Regional Essentials, HSI, one time charges for an
Actiontec modem $49.99, prorated charges from April thru May 1st and taxes, fees, and surcharges We have left several messages for the customer with our
direct contact information. We apologize
for any inconvenience this may have caused the customer.We trust this information will assist you in closing this
case.Frontier Communications

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that his bill increased with no notificationMr*** also advises that he has experienced
issues with his Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that notification was provided on the November statement that the Internet service would be increasing by $effective on the December statementFrontier advises that there are no records of a repair being requested until October 27, since Frontier advises that the repair was completed on October 31, and there have been no service issues reported sinceFrontier advises that service issues need to be reported for proper analysis and repair. Frontier spoke with Mr*** on February 7, to review this information with himFrontier mailed Mr*** a paper copy of his November statementMr*** was provided with direct contact information should he need further assistanceFrontier also emailed Mr*** the direct contact information which included a copy of the November statementWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the rebuttal of *** *** to our office for reviewWe appreciate Mrs*** bringing this matter to our attentionThe Complaint states that: Mrs*** said that she was billed a late fee and needed someone to contact her after 5pm to discuss her billingFrontier has investigated the above statements and offers the following response: Frontier posted additional credit to Mrs***’s accountWe also contacted Mrs*** after 5pm and reviewed the optional services and pricing for those servicesShe decided to remove several of her optional services to decrease the monthly cost of the service We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises Frontier he has not received his refundFrontier has investigated the above statements and offers the
following response: On April 28, Frontier spoke with Mr*** in a chat and advised a new refund check should be received in 7-business daysSince then Frontier has been unable to reach Mr***Mr*** has direct contact information. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Customer was told that his pricing would stay the same even after his contract ended Frontier has investigated
the above statements and offers the following response: Frontier reviewed the account, and determined that the contract ended June 1st and the credits ended at that time as they were promotional.Frontier issued a new month promotional credit for $ We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** advises that he would like his refund for monies due to him from his closed account Frontier has investigated the above statements and offers the following response: Frontier advises that a final bill will generate October 11, with refund to follow by mailFrontier will follow up to ensure this happensWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***
I am still in Tennessee and moving my daughter from one home to another I have missed the calls from Frontier but intend to call him back this morning I believe the resolution is suitable but am not at home to look at my recent bills Frontier was supposed to send boxes with return postage to send back the boxes in my home but my son has informed me that this has never been done I will not be responsible for paying the monthly fee for these since I now have no television service Hard to respond when I am not home to know what's going on, but hopefully the issue has been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Although not what I wanted I do agree to the resolution made by Frontier.
Regards,
*** ***

Frontier has investigated the account for *** *** and found the following: Mr*** was enrolled with Frontier Voice and HSI service on April 4, 2017. Mr***’s internet service was not set up during installation. He called on 4/18/to advise that he was supposed to
have FIOS service and was told FIOS was not available in his area. Mr*** requested to cancel service and Frontier agent agreed to cancel the service back to the date it was installed. Services had already billed. The balance remained. A Frontier agent adjusted the balance of $143.62. Mr*** now has a zero balanceA request has been sent to the outside collection agency to have negative balance removed from Mr***’s credit report. An agent tried to reach Mr*** to advise and was unsuccessful. If he should have any other questions or concerns he can contact the undersigned. Thank You! Shabrenia W***Frontier Consumer Relations

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me However, when the representative from Frontier first contacted me about this complaint, they once again had my account completely incorrect with services we never signed up forIt is not 100% resolved yet as the rep stated she has to wait until the billing cycle on the 1st I will wait and see if everything had been corrected upon receiving my first invoice
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.said business made absolutely no attempt to contact me...no messages left on voicemail, etc
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier advises they spoke to Ms*** on June 10, and she confirmed services were restored as of May 29, 2016.Frontier has issued a credit of $including taxes for her days of service issuesMs*** will see this credit on her next statementWe are confident that our response has been sufficient to address these issues

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** states that she experienced a delay in getting Frontier Internet services connected at her location
Frontier has investigated the above statements and offers the following response:Frontier records show the order was originally scheduled for March 27, Frontier advises that there was an error on the order and it was rescheduled for March 29, Frontier issued an adjustment for one month of Internet service in the amount of $for the delayFrontier spoke with Ms*** on April 6, to review this information with her. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention.The Complaint states that:Mr*** states he was in a price lock with Verizon and now his bills are inaccurate, he would like what was promised to him.Frontier
has investigated the above statements and offers the following response:Frontier looked into Mr***’s account and did verify that previously Mr*** had authorized Frontier to switch him to another package and then switched back. The changing of packages caused prorated charges on his Frontier bill.Frontier issued a credit for $to cover the prorated charges that Mr*** incurred.Frontier advises Mr***’s bill will be back to what it was prior to the transition to Frontier.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Mrs*** *** to our office for reviewWe appreciate Mrs*** bringing this matter to our attention The Complaint states that: Mrs*** advises Frontier she did not receive her refund from her Frontier account over
payment. Frontier has investigated the above statements and offers the following response: Frontier advises on March 28, we spoke with Mr*** *** he advised they had received the gift cardMr*** advised he is satisfied and ok to close out the complaint. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** *** has experienced as a result of the above matter

Frontier understands that some customers experienced issues viewing the previously available Video on Demand (VOD) content during the transition from Verizon to Frontier. VOD content is now available, and Frontier is continuing to add more titles each day, including those movies and TV
shows previously purchased by customers. Frontier apologizes for any inconvenience this may have caused. Frontier spoke with Mr***, apologized and addressed his request for a credit adjustment

Thank you for referring the complaint of Mrs*** *** to our office for reviewWe appreciate her bringing
this matter to our attention The Complaint states that: Mrs*** states that she has been trying to close her Frontier account for two months and Frontier continues to bill herMrs*** states that she would like her account closed and refunded for her September and October chargesFrontier has investigated the above statements and offers the following response: Frontier’s investigation found that an order was issued to close Mrs*** account effective October 6, Frontier applied a credit to Mrs***’s account in the amount of $on October 18, 2017.A Frontier representative spoke with Mrs*** on October 18, to advise. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** *** has experienced as a result of the above matter