Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** states that she requested service with Frontier in October and was told her cost would be $Mr
*** states she received a statement for $three days after service was connected Frontier has investigated the above statements and offers the following response: Frontier advises that the correct rate for the services that Ms*** subscribed to was $before applicable taxes and surchargesThis covered telephone, Internet, television and equipmentFrontier advises that there was an error on the initial order that prevented the promotions to be reflected correctly to Ms***’ accountFrontier advises that this effected the December and January statementsFrontier advises that the promotion was corrected in February and adjustments in the amount of $were applied to Ms***’ accountFrontier advises that the remaining balance due is $and once this balance is paid in full, notice will be sent to the outside collection agency to advise that the debt has been satisfied.Frontier advises that several attempts were made to contact Ms*** to discuss this issue further but was unsuccessful speaking to her further.Frontier has mailed Ms*** a letter with direct contact information if she needs any further assistanceWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** advises she has had ongoing issues with her Frontier internet service over the past years. She
advises that it still continues to go down and frequently has to unplug and reboot her modemMs*** advises that an appointment was set up for a technician to repair her internet service, for the week of January 16, The technician did not show up at the agreed upon time, and she never received a courtesy phone callMs*** advises that she want to have the highest speed of internet available, at a discounted rate Frontier has investigated the above statements and offers the following response: Frontier spoke with Ms*** on February 1, 2017, and advises that a technician came out on January 31, 2017, repaired Ms***’s internet service, and left an extra modem for herFrontier left a voice mail for Ms*** on February 2, and sent her an email on February 6, 2017, informing her that she has the fastest internet speed available in her area, and her current monthly rate of $is the lowest rate available at this timeFrontier advises that Ms*** responded via email on Febuary 7, She advised that she will keep the internet service with Frontier, since the service is working better, and will try using the extra modem provided by Frontier if the problems with the internet service continue We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated this complaint and found that on May 3, Mr*** placed a request to terminate this service The order was not cancelled because the rep had to place a request to refund the customer's $deposit The order posted, creating an account I spoke
with Mr*** on May 5th advising that he should have his deposit refunded within 7-business days I also advised Mr*** that I would cancel the account and follow up to make sure any charges are credited to $

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** states that he has been having issues with the notifications in his favorites list for his television
serviceFrontier has investigated the above statements and offers the following response: Frontier advises that it has received confirmation via email from Mr*** on April 18, stating that he has been assisted by Frontier technical support and the issue is resolvedWe apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** M*** to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Ms*** states she has not received her refund from Frontier. Frontier has investigated the above
statements and offers the following response: Frontier spoke to Ms*** on February 9, Frontier advises the refund was sent out on January 19, If she has not received the refund to contact CITI bank cards department at ###-###-#### to report lost, stolen, or unreceived refund We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Mr*** states he requested a disconnect on his account and install of a new account under sister in
law’s name on same day November 17, Frontier has investigated the above statements and offers the following response: Frontier advises the new account under sister-in-law’s name was installed on November 27, Frontier has applied a one time credit of $ for the delay with install.Frontier advises the account under Mr*** name was disconnected November 17, As a courtesy Frontier has credited the account for the last bill cycle that began November 16, in the amount of $ 69.99.Frontier spoke with Mr*** on December 6, and reviewed the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attentionThe Complaint states that:Ms*** states that she received a notice that her promotion was going to expire in June 2017.Ms***
states that when she called in to Frontier she was advised that her contract was until July Frontier has investigated the above statements and offers the following response:Frontier investigated Ms*** account and advises that Ms*** was set up on a two year agreement for her telephone and Internet service which provided her with discounts on her business account of $1,over the past year.Frontier advises that Ms*** will only be responsible for $in early termination fees as a courtesyFrontier spoke with Ms*** on March 22, to advise her of this informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mrs*** bringing this matter to our attention The Complaint states that: Customer wants Frontier to zero out the customer’s accountCustomer wants Frontier to take no collections action
against the customerFrontier has investigated the above statements and offers the following response: Frontier has credited the customer’s account to a zero balance.Frontier will not be taking any collections actions against the customerWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
The gentleman that I spoke with did admit that I was told I was going to receive the credit but it was not justifiedLike I stated earlier I did not ask for the credit there employee offered itAll I stayed was that the service was not what it used toEHe told me that they were not going to honor the creditAll I ask is that they honor the credit there employee told me I was going to receive.
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms***’s account and discovered that the equipment was returned in September 2017. Ms***’s account will be credited in full under the March 16, billing statement.The
representative handling this complaint will monitor Ms***’s account and email her the March 16, billing statement once it becomes available reflecting a zero balance. The representative handling this account has also provided her contact information to Ms*** We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that:Mr*** states that he was billed an early termination fee when he thought he was on a month to month
serviceFrontier has investigated the above statements and offers the following response:Frontier has investigated Mr***’s account and shows that Frontier was applying a monthly discount of $Frontier advises promotional discounts are only provided when the customer has chosen a term commitmentFrontier advises that the charges on Mr***’s account are valid and no adjustments will be applied.Frontier spoke to Mr*** on February 23, to advise of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below."As far as additional I have offered to waive all install fees and I can only offer to credit the 1st months service is the maximum I can offer so you would get no installation charges and the 1st months service would be credited." Is what I was actually quoted by AnthonyI have all my e-mails that we have used for communicationI don't see that information sent in to the Revdex.comAdditionally, I accepted this agreement and appreciated my first month's service being creditedHowever, I waited for a return call, from one of the many people I have talked to in the past several days, to let me know that this was approved and that we would continue with Saturday's installationYet, just like every other time, the ball gets dropped and I get no return phone callInstead I get to go through the whole process againI waited all of Saturday at home for the Frontier tech to arrive because that was the original date that was promisedNobody showed upThen, when Anthony finally responded to me and stated the above, I said I would continue with serviceThen I get more possible installation times during the week that were: I" do see the soonest we have is 3/1:00AM to 5PM and then we have the 3/7, 3/8, 3/eithere 8AM to 12:00PM or 1:00PM to 5:00PM are the soonest dates we have besides the 3/8:00AM to 12:00PM" directly quoted from Anthony's e-mailWhen I received this I told him these were not doable timesOne reason, I am not going to be up at 1:00am to get ready for any service, but most importantly I told him I work and I waited ALL DAY on Saturday for the service I was promisedI asked Anthony to be more accommodating since I used my time for that day, and I couldn't take off work random hoursInstead of a response for two days, I get a message from the Revdex.com, stating only a portion of what was discussedSo, nothing is really being resolvedI am still getting the runaround from different peopleI will continue to work to get this resolved the correct, and professional way, a business should handle their customers
Regards,
** ***

Thank you for referring the rebuttal complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he was billed for a service that never worked.Mr*** advises Frontier did not address to the collection credit reporting issue. Frontier has investigated the above statements and offers the following response: Frontier called and left several messages for Mr*** and sent an email with direct contact information.Frontier advises on December 1, Frontier left a message for Mr*** that we checked with the Credit Collection Services and confirmed that his account balance was cleared out before it was reported to the credit bureauNo credit reporting issue to correct since never reported to credit and a zero balance.Frontier would like to advise the account balance was cleared since the service never worked at the residence.Mr*** has direct contact information for future. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12068926, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.They did send a fraud packet, I have completed it which cost me $in notary feesSomeone named Sandy from Fraud called and left a message BUT NO PHONE NUMBER--so I have no way of reaching herI called back to Frontier and spent over half an hour on hold and spoke to another supervisor who says they don't have a phone number or a way to transfer to the fraud department.This is ridiculous in terms of customer serviceI am appalled at the lack of professionalism (who doesn't leave a call back number?)
Regards,
*** ***

Thank you for referring the complaint of Ms*** L *** to our office for reviewWe appreciate Ms*** L *** bringing this matter to our attention The Complaint states that: Ms*** L *** advises she would like Frontier to credit the Early Termination Fee
Frontier has investigated the above statements and offers the following response: Frontier spoke to Ms*** L *** on September 6, 2017. Frontier reviewed account and explained that we have issued out of service credit for each trouble ticket reportedFrontier advised Ms*** of the early termination fee and terms are printed on each billWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** L *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.you might want to rethink and allow the early termination fee to be waived. you may want to have a more superior person review this.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this
matter to our attention The Complaint states that: When Frontier purchased Verizon territory Ms*** had Internet issues. Technician fixed the problem in December but it only worked for weeksMs*** received a bill when she came back in January for $but Frontier requested a payment of $and reported Ms*** to a Collection Agency Frontier has investigated the above statements and offers the following response: Frontier purchase date was April 1, 2016. Frontier shows one trouble report in May 2016Frontier had not received a payment since July of 2016.Frontier placed a temporary disconnect on November 22, and a Permanent disconnect on December 22, 2016.Frontier issued credit back the final bill to the November disconnect date lowering it to the $payment amount.This amount remained unpaid until April of 2017. After bill cycles of remaining unpaid it was sent to an outside collection agency.Since the account is now paid the debt should show satisfied.No credit is warrantedWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** disconnect her account on 02/11/2016. When Frontier took over Verizon’s network, she received a bill for a closed account with reoccurring charges. Frontier has investigated the above statements and offers the following response: A Frontier’s employee reach out to *** *** to apologize for the confusingShe was informed that all the Frontier charges will be credited back. The balance that was sustain was $119.98, due to bank return check that happen when she was with VerizonFrontier placed an adjustment for $which will be reflected on the December 04, billing statementThe balance remaining on the account is $ We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I had spoken to Frontier and thought this matter was behind usYesterday we received a call from someone at Frontier and they said they did not have our correct phone number associated with the accountThey didThis morning we awoke to NO televisionThe message on the television states that our television was disconnected due to a billing issueWe are not only current on this account but we have the credit that you mentionedThe frustration with Frontier is epicThank you for your assistance
Regards,
*** ***

Frontier has investigated the above statements and offers the following response: Frontier Internet Help Desk was able to trouble shoot the issues revolving around the iPad app.We regret any inconvenience that Mr*** may have experienced as a result of the above matter