Frontier Communications Corp.

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: Mr*** states when he restored service from vacation hold his bill was incorrect and he had to make several calls to
Frontier to get the issue resolved Frontier has investigated the above statements and offers the following response: Frontier has corrected the billing error and has issued the appropriate credits to Mr*** accountFrontier spoke to Mr*** on November 7, to advise his account has been corrected, the missing promotions are now activated and will appear on his account going forwardFrontier has issued a courtesy credit to Mr*** account for the inconvenienceFronter has set a follow up for Mr*** to ensure accuracy of future billing We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier CommunicationsThank you for referring the
complaint of Catherine
*** to our office for reviewWe appreciate you
bringing this matter to our attention.The Complaint states that: *** is stating he is not receiving the price he was quoted with the new agreementFrontier has
investigated the above
statements and offers the following response:A review of the account confirmed the customer’s promotional discounts did not reflect on her Frontier billThe customer was missing discounts on his July and August bill.Our records reflect that credits have been issued on the customer’s account in the amount of $which reflected on her August billThere also a credit of $that has been issued on the accountThe issue has been corrected by activating the promotions on the customer’s account.The promotional discounts should reflect in 1-bill cycles.We trust that this information will
assist you in closing this complaint. We
apologize for any inconvenience that Mrs*** has experienced as a result of the above matter.Frontier Specialist: Tocoma
K. Department:
General Manager

account PIF through 4/1/with $payment and adjustments, rate going forward is as quoted total 4/2/bill shows $for current charges including taxesTaxes will vary slightly

Frontier Communications Thank you for referring the complaint of Ms*** to our office for reviewWe
appreciate her bringing this matter to our attention The Complaint states that: Ms*** stated that her services were suspended for non-payment on 10/19/Ms*** states that she made the required payment on 10/21/16.Ms*** stated that her services were still not working on 10/26/16.Ms*** has confirmed with a Frontier agent that her services are functioning now and have been since 10/28/ Frontier has investigated the above statements and offers the following response: Frontier records show that the order to reconnect the services was placed on 10/21/16. Frontier records show that the order to reconnect the services was completed on 10/25/ We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter Sincerely, Belinda D*** Customer Relations Frontier Communications

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he has experienced issues with his Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that a repair was completed on January 11, by moving Mr*** to new office equipment.Frontier spoke with Mr*** on January 18, to review this information with himMr*** advises that his service is workingMr*** has been provided with direct contact information if he needs further assistanceWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises his number was canceled and he is having issues getting his new service started with
Frontier.Frontier has reviewed the above statements and offers the following response: Frontier spoke with Mr*** on March 13, and was advised by Mr*** that everything was working.Frontier advised Mr*** that we have reviewed the closed account and his final balance is currently $30.97.Mr*** presented no further questions or concerns and has direct contact information for the future We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** *** has experienced as a result of the above matter

Tell us why hereCustomer Name: *** *** Phone: ###-###-#### Thank you for referring
the complaint of *** *** to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that: *** was told the money that she was paying to turn her service on was an advance payment, when it was actually a deposit. Frontier has investigated the above statements and offers the following response:Frontier continues to work toward improving customer experienceWe did contact *** and apologized for the miscommunication we may have causedWe have explained the deposit and issued a credit to the ***’s accountProvided her with number and extension for future contact.We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that his bill increased with no notificationMr*** also advises that he has experienced
issues with his Internet service from FrontierFrontier has investigated the above statements and offers the following response: Frontier advises that notification was provided on the November statement that the Internet service would be increasing by $effective on the December statementFrontier advises that there are no records of a repair being requested until October 27, since Frontier advises that the repair was completed on October 31, and there have been no service issues reported sinceFrontier advises that service issues need to be reported for proper analysis and repair. Frontier spoke with Mr*** on February 7, to review this information with himFrontier mailed Mr*** a paper copy of his November statementMr*** was provided with direct contact information should he need further assistanceFrontier also emailed Mr*** the direct contact information which included a copy of the November statementWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier understands that some customers experienced issues viewing the previously available Video on Demand (VOD) content during the transition from Verizon to Frontier. VOD content is now available, and Frontier is continuing to add more titles each day, including those movies and TV
shows previously purchased by customers. Frontier apologizes for any inconvenience this may have caused. Frontier spoke with Mr***, apologized and addressed his request for a credit adjustment

Frontier has investigated the above statements and offers the following response: Frontier advises that Mr***’s March billing cycle depicted that Mr***’s Frontier’s (not including DISH charges) monthly reoccurring charge was $plus DISH and applicable taxes and surchargesFrontier
advises that Mr*** upgraded his services on March 30, 2016Frontier advises that Mr***’s April 25, generated at $This billing statement had a $early termination fee, $internet installation fee for the upgraded services, a technical labor fee of $91.00, a technical labor fee of $46.00, a $shipping/ Handling fee for the modem, promotional charge back fees and prorated billing for the upgraded services, from March 30th to April 24th, in addition to Frontier’s and DISH’s monthly reoccurring charges.Frontier advises that Mr*** received an additional $billing adjustment for the installation fee on September 19, 2016.Frontier advises that Mr*** received a $billing adjustment for the installation fee on November 9, 2016.Frontier advises that Mr*** received a $billing adjustment for the technical fee on November 9, 2016.Frontier advises that Mr*** received a $billing adjustment for the technical fee on November 9, 2016.Frontier advises that Mr*** received a $billing adjustment for a late fees on November 9, 2016.Frontier advises that a billing adjustment of $has been placed for the early termination fee and is under review.Frontier advises that Frontier’s monthly reoccurring charges are accurate. We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** D*** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: He was out of service from April 27th, to May 12, He did ask for credit to compensate for being out of service Frontier has investigated the above statements and offers the following response: Mr*** was, in fact, out of from the time frame of April 27th, to May 12th, Frontier has restored the service and issued a credit for being out of service. The amount of the credit is $112.17. Mr*** has agreed to close this complaint We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Mr***'s billing is correct. The consultant quotes are correct before taxes and surcharges are calculated

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The complaint states that: Mr*** advises he is going to be billed for a full month of service even though he wanted to end his service earlier but a delay in porting out his telephone number caused this to occur.Mr*** advises that he called Frontier and was advised the charges would be removed off his account and as of August 24, they are not. Frontier has investigated the above statements and offers the following response: Frontier investigated and the credits will be applied to his next bill when it prints on September 14, 2017.Frontier advises that on September 18, the account shows a credit balance of $and a check is being mailed out and he will receive it in seven to ten business days We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The complaint states that: Mr*** advises that he was billed for a full month of services even though he wanted to end his service
earlierFrontier has investigated the above statements and offers the following response: Frontier advises that Mr*** has pre-paid for his service and was eligible to continue receiving service through the end of his billing cycle. Mr*** could have stopped the disconnection if he changed his mindWe apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for review. We appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises that he was billed for a full month of service even though he wanted to end his
service earlier Frontier has investigated the above statement and offers the following response: Frontier advises that Mr*** has pre-paid for his services and is eligible to continue receiving service through the end of his billing cycle. Mr*** can always stop the disconnection if he changes his mind. Frontier spoke with Mr*** on January 25, and advised him of the above statement. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12440652, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Frontier did not solve any issueThey are offering to remove $from a $bill, due to error in billingThey are selling services that they can not provideDoing advertisement in order to sell inadequate equipment and leaving people with huge bills for services that they never rendered and equipment that can not do what they sell them forThe public should know about Frontier tricks and poor Costumer service policiesIf this issues are not resolved, we definitely will use Social media to review that Company. Thanks
Regards,
*** ***

Frontier CommunicationsThank
you for referring the complaint of *** ***
to our office for reviewWe appreciate Ms*** bringing this matter to
our attention.The
Complaint states that:Ms*** indicates that she was charged a NSF (non-sufficient funds) chargeback on a payment
in the amount of $199.02.Ms*** indicates that Frontier is still charging her for the $plus late feesFrontier
has investigated the above statements and offers the following response:Frontier finds that the payment of $was posted to the account on April 6th 2016.Frontier finds that the late fee charges on the account are valid and come from services rendered and unpaidFrontier finds no NSF chargebacks in the last year on this accountWe
trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms***
has experienced as a result of the above matter.Frontier Specialist: Allison S*** Department: Executive
Consumer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her for bringing this matter to our attention The Complaint states that: Mrs*** states when Frontier took over Verizon she has been trying to get an item called Epix removed from her account
that she never orderedOn September 24, she was advised she would receive a credit and could deduct the credit from her total amount due, When she received her October statement there were no credits for this item and she was billed other unexplained charges Frontier has investigated the above statements and offers the following response: Frontier spoke to Mrs*** and advised that the credit for the items removed have now been applied to her account, and the grandfathered data service that was changed is being added back to her accountFrontier has a follow up set to complete the process of adding back the grandfathered code for data service and will review her November statement for accuracy We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises Frontier he has not received his refundFrontier has investigated the above statements and offers the
following response: On April 28, Frontier spoke with Mr*** in a chat and advised a new refund check should be received in 7-business daysSince then Frontier has been unable to reach Mr***Mr*** has direct contact information. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the rebuttal of *** *** to our office for review. We appreciate Ms*** bringing this matter to our attention The Rebuttal states that: Ms*** advises that her total monthly rate should be $- $126.00. Ms*** advises that she was told by Frontier that she would have a free DVR box for one yearFrontier has investigated the above statements and offers the following response: Frontier advises that Ms***’ current bill is $plus taxes and surcharges. This includes the bundle package for the TV, internet, and home phone services, the DVR rental, and the rental fee for the additional cable box. This was the amount that that had been quoted and agreed upon. After adding the taxes and surcharges, the total monthly rate comes to $140.01, and the taxes and surcharges are always subject to change. Frontier advises that although a $credit was applied to the October bill, a credit had not been issued yet for the missed appointment. An additional $credit was issued to Ms***’ account on November 29, 2017. Frontier left a voice mail message for Ms*** on November 29, and November 30, 2017. She was sent an email on November 30, 2017, advising her of the above statements. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter