Frontier Communications Corp.

Mr***-*** advised of the difficulty he experienced attempting to receive credit in the amount of $ Mr***-*** contacted Frontier Communications regarding the above concerns and spoke with a Frontier Communications Supervisor who has issued the credit adjustment in the
amount of 274.30On December 4, a Frontier representative spoke with Mr***-*** to relay the above information and he expressed satisfaction. We trust this information will assist you in closing this complaintWe apologize for any inconvenience that Mr***-*** has experienced as a result of the above matter

Frontier has reviewed the call associated to Ms***'s order for service and can advise that she was quoted $for her phone service, preferred television package as well as 100/Mbps internet service plus taxes and surchargesThe consultant advises that month will begin to bill
$higher through month Frontier has placed an adjustment in the amount of $bringing the balance to $Ms***'s billing statement on 2/24/will have additional credit and the balance showing will be accurate for that statementFrontier has added Ms*** to a calendar reminder and will place an adjustment each month on the bill cycle date, until July to make billing $Ms***'s billing will not reflect this amount, however she can pay $each month until July and Frontier will place an adjustment to offset the differenceIf Ms*** orders any Pay per View, she will be responsible for the cost associated to the orderIf Ms*** changes services, this agreement will no longer be valid

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not happy with the responseThey have directly stated that even with the service issues I have experienced and the dissatisfaction I have with the company that they will credit my account an additional $for the missed appointmentAgain, I'm insulted that you have admittedly said you missed a commitment to be at my house on Sat, 9/3/16, to which I WASTED hours of my time waiting for a technician that did not show up in that time frameFurthermore, I had to take an hour and a half of my time on Tue, 9/6/16, to drive home from work to let the technicians in and wait for them to troubleshoot and correct the issues I was having and then drive back to workI again wasted an hour and a half of my time and lost wages from work! So all together I have wasted hours in addition to the numerous phone calls and the time I have taken out of my day to voice my complaints!I do not accept your response of not terminating my contractI did not sign up with Frontier, I signed up with Verizon and I do not want to be in this contract and will repeatedly tell people of the service and aggravation I am having with you and your company to everyone I meetI will not recommend Frontier to ANYONEOn the contrary, I will make sure anyone who asks knows the troubles I am having
Regards,
*** ***

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he would like Frontier to delete credit reportingThe account is paid in fullFrontier
has investigated the above statements and offers the following response: Frontier spoke to Mr*** on November 30, and explained bill cycle and prorated adjustmentFrontier explained that credit reporting would show paid in full.Frontier advises that Mr*** has pre-paid for his services and is eligible to continue receiving service through the end of his bill cycleMr*** can always stop the disconnection if he changes his mind. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matterTell us why here

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Customer has not received finalized credits and a letter stating that he does not owe any funds to FrontierFrontier has investigated the above statements and offers the following response: Frontier has finalized the credit that was due to Mr***The total credit was for the amount of $151.73, which was the remained of the balance on the accountFrontier has also sent the customer an emailed letter in regards to the credit being finalized and Mr*** not owing any funds to the companyMr*** expressed that he was satisfied with response We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: The initial order to disconnect the Fios Digital Voice account did not
cycle to completion and therefore; the account continued to be billedThe account was disconnected effective July 09, Credit in the amount of $was issued to zero out account balancePlease allow 1-bill cycles for credit to postOn September 30, I left a message for Mr*** and provided my contact numberWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations

Thank you for referring the rebuttal of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr*** states that his bill with Frontier has increased and does not agree with it Frontier has investigated the above statements and offers the following response: Frontier states that Mr*** had a promotion that ran from March 15, through March 14, The promotional dates were printed on the customer’s bill statement every monthFrontier spoke to Mr*** and we were not able to give him the same promotion that he hadHe decided he wanted to cancel all services with FrontierFrontier processed an order to cancel Mr***’s services as of March 30, Frontier spoke to Mr*** on March 21, and he is aware that his balance is $which paid his services up to March 31, Frontier does not prorate the final billFrontier stands by their original decision. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** is disputing a bill for services with FrontierFrontier has investigated the above
statements and offers the following response: Frontier has reviewed Ms***’s account and determined that the balance due on the final account was incorrect.Frontier advises that the balance has been updated to show the correct amount of $184.98.Frontier advises that after the payment of $posts to the account, Ms***’s’ credit report will be updated to show paid in fullFrontier spoke to Ms*** on September 5, and advised of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Ms*** advised that her account has not been credited
• Frontier Communications apologize for the inconvenience
• Frontier Communications GM specialist, Katie O*** spoke with Ms*** this morning to address and resolve her concern
We trust this information will assist you in
closing this complaintWe apologize for any inconvenience that Ms*** has experienced as a result of the above matter
Frontier Specialist: Katie ODepartment: General Manager

Revdex.com:Yes, we are satisfied with this action, but dismayed that it had to be escalated to this degree to get a responseShame on Frontier and their customer service representative who failed us
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that:Ms*** advises she was told there would be no early termination fee when she cancelled her Frontier services;
however, she continue to received bills for services after the termination dateFrontier has investigated the above statements and offers the following response:Frontier advises that the promotion and term commitment were removed off Ms***’s account so that she would not be billed an early termination fee when she canceled her servicesFrontier advises that Ms***’s services were ported out to another service provider on September 21, 2017; however, the September 21, statement had already been issued, therefor billing for another month of service at full rate due to the promotion being removedFrontier advises that the November statement was processed that issued some partial adjustments back to the date of disconnect and a Frontier agent made a follow up adjustment for the remaining charges of $on December 5, Frontier advise that the account is closed and there is no balance dueFrontier advises that this will be reflected on the next statementFrontier spoke with Ms*** on December 7, to review this information with herWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier sent out a detail statement every month to Mr***’s billing address on file.Mr*** confirmed Frontier Internet service was connected on July when he called into customer service to
add television.On September 22, Mr*** contacted customer service to request a payment extension for the amount of $to be paid by September 29, 2017. Frontier received one payment towards Mr***’s account in the amount of $on November 09, Frontier will not be removed from Mr*** account due to verified service and customer knowledgeOnce Mr***’s Frontier account is settled we will update the information with the credit agency to reflect as a paid charge off.Frontier has been unsuccessful in reaching Mr*** however a detail message was left with contact information We regret any inconvenience that Mr*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meFrontier Communications make it right and it is my hope that this issue will not happen again or get escalated to the Revdex.com to address said issues in the futureBe well
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: *** *** advises that she received a bill from Frontier for $and does not have serviceFrontier has investigated
the above statements and offers the following response: Records show Ms*** was billed for Frontier Freedom Plan $29.99, High Speed Internet 3/$and World Plan $for a total of $This excludes any late payment fee and applicable taxes and surchargesResearch determined during the Verizon to Frontier conversion the apartment number was listed incorrectly. Research failed to locate an trouble tickets reporting no serviceOn January 31, copies of Ms***’ Frontier statements were printed and sent via US Post office to *** *** *** *** *** *** ** ***A request was submitted to waive the late fees associated with the account, this should total $89.15. A Frontier representative spoke with Ms*** who indicated satisfaction with the resolutionWe trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter Frontier Specialist: Amy Buchanan Department: Consumer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention. The Complaint states that: Ms*** states issued with Hot spot, speeds and pricingFrontier has investigated the
above statements and offers the following response: Frontier advises the Frontier Hotspot gives access to Residential and Business customers when away from home and near a hot spot locationHot spot was removed from the account April 2, as requested.Frontier advises Ms*** account has been rebundled to $ plus tax, surcharges and fees for months thru April 2019.Frontier was unsuccessful in reaching Ms*** to confirm the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Per Frontier records, the port out request was cancelled by the customer. A call was made to *** of which a representative verified that the *** had called to cancel port order. A new port order was created and customer was advised that Frontier voice service would
automatically be disconnected. An adjustment in the amount of $is being approved which will leave the *** with a balance of $89.18. They will receive a final bill in the mail within 2-weeks advising of new balance. A representative tried reaching out to the *** to advise and unfortunately, they were not available. If needed, I can be reached at *** *** *** ext *** for future questions or concerns. Case closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
It says mrsDuckettI am mrs*** The response is not to right person But frontier has at the moment fixed my problemBut you might want to get mrs.*** her message

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he cancelled service with Frontier in February of at the he disconnected he asked
for his final balance, he was given $and wrote his check for that amount. He recently has been receiving bills for $and is not going to pay that billFrontier has investigated the above statements and offers the following response: Frontier has zeroed out the account at Mr***’s request.Frontier tried contacting Mr*** several times and was only able to leave him voicemail messages. Frontier will send a letter directly to Mr*** if he would like to discuss this matter furtherWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the
complaint of Mr
*** to our office for reviewWe appreciate MrWild
bringing this matter to our attention.The Complaint states that:Mr
*** states that Frontier was unable to provide the speed he needs and he
would like the deposit refundedFrontier
has investigated the
above statements and offers the following response:Frontier installed service on July 6, 2016; however, Mr*** disconnected the service on July 13, due to service issues.Frontier cleared the account and it now reflects a zero balance due.Mr*** will receive a refund check for the $deposit within seven to ten business days.We trust that this information
will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of ** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The complaint states that: Ms*** advises she was billed after requesting to have Internet service disconnected as of October 3, Frontier
has investigated the above statements and offers the following response: Frontier investigated and our records indicate on September 21, 2017, Ms*** contacted our office to have her Internet service disconnected as of October 3, 2017; however, the service continued to be billed and was not disconnected.Frontier advises as of October 6, an order was placed and Ms***’s account was disconnected with an effective date of October 3, We apologize for any inconvenience that Ms*** has experienced as a result of the above matter