Frontier Communications Corp.

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he would like Frontier to delete credit reportingThe account is paid in fullFrontier
has investigated the above statements and offers the following response: Frontier spoke to Mr*** on November 30, and explained bill cycle and prorated adjustmentFrontier explained that credit reporting would show paid in full.Frontier advises that Mr*** has pre-paid for his services and is eligible to continue receiving service through the end of his bill cycleMr*** can always stop the disconnection if he changes his mind. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matterTell us why here

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate this matter being brought to our attention Frontier has investigated the above statements and offers the following response: The initial order to disconnect the Fios Digital Voice account did not
cycle to completion and therefore; the account continued to be billedThe account was disconnected effective July 09, Credit in the amount of $was issued to zero out account balancePlease allow 1-bill cycles for credit to postOn September 30, I left a message for Mr*** and provided my contact numberWe trust that this information will assist you in closing this complaintWe apologize for any inconvenience that Mr*** may have experienced as a result of this matter Sincerely, Stacey MFrontier Executive Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he had called Frontier at least times in between April and June
to cancel his Frontier services because he was not happy with the services. He advises that he made numerous calls into Frontier’s technical support department because his services stopped working on a regular basisMr*** advises that on three separate occasions, he had been told by a Frontier agent that his services were being cancelled and that he doesn’t owe Frontier any money. Mr*** advises that he should not owe Frontier his outstanding balance of $ Frontier has investigated the above statements and offers the following response: Frontier advises that the order to disconnect Mr***’s services was placed on June 14, 2016, but since the order never posted, he continued getting billed in error until October 11, 2016, which is when the account was closed.Frontier advises that Mr*** is not responsible for charges incurred since June 14, because it was a system error that prevented the cancellation order from postingFrontier advises that the entire balance of $has been credited, so Mr*** has a zero balance and does not owe Frontier any moneyWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The complaint states that: Mr*** advises he had service for two days after waiting for a week to get his Internet installedOn the third day it
stopped working and called technical support and to resolve the issue over the telephone, a repair ticket was placed with over two weeks of waiting for a technician to get it back working.Mr*** advises he was transferred over to someone else and was informed because of Thanksgiving someone would be out on Monday, November 27, 2017. Mr*** advises no tech showed up on Monday and called Frontier and was advised not until December 6, at the earliestFrontier has investigated the above statements and offers the following response: Frontier investigated and a technician went out on Tuesday, November 28, and reported the service was working and would continue to monitor and check back with Mr***.Frontier advises that the technician on December 1, reported no trouble found but suggested to Mr*** to do a speed upgrade.Frontier advises that an order was placed to upgrade the speed to the Broadband Max and was completed on December 4, 2017.Frontier advises that credit has been applied to the account in the amount of $and will show on the next bill statementWe apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response
made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** ***
I am still not seeing the credit on my account and until I see the credit I will not consider it resolved to many issues with this company

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Revdex.com bringing this matter to our attention. The Complaint states that: Mr*** is disputing refund of an over payment on a closed accountFrontier has
investigated the above statements and offers the following response: Frontier advises a refund has been submitted in the amount of $ and should arrive in to business day.Frontier spoke with Mr*** on January 30, and reviewed the aboveWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that *** *** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** states that she was billed for a full month of service even though she wanted to end her service earlier
Frontier has investigated the above statements and offers the following response: Frontier advises that Ms*** has pre-paid for her services and is eligible to continue receiving service through the end of her billing cycleMs*** called to discontinue her Frontier service on November 22, Her billing cycle was November 19, and we had already billed her a full monthShe is responsible for the full month charged to herFrontier spoke to Ms*** on January 18, and she is aware of all of the above. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** states that he was billed an early termination fee for terminating his Frontier services and that he did not
have a contract with Verizon or FrontierFrontier has investigated the above statements and offers the following response: Frontier investigated Mr***’s complaint and advises that all Verizon contracts including terms and conditions for any services previous provided by Verizon’s local exchange operation were to Frontier CommunicationsFrontier will maintain all terms and conditions of the relevant portions of the agreements through its expirationFrontier advises that on April 7, we spoke to Mr*** and he requested to disconnect his Frontier services generating an early termination fee We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the
complaint of Mr
*** to our office for reviewWe appreciate MrWild
bringing this matter to our attention.The Complaint states that:Mr
*** states that Frontier was unable to provide the speed he needs and he
would like the deposit refundedFrontier
has investigated the
above statements and offers the following response:Frontier installed service on July 6, 2016; however, Mr*** disconnected the service on July 13, due to service issues.Frontier cleared the account and it now reflects a zero balance due.Mr*** will receive a refund check for the $deposit within seven to ten business days.We trust that this information
will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Frontier has spoken to Ms*** and apologized for the confusion before the conversion to Frontier. Frontier has agreed to remove service back to the requested date and then to remove any termination fee from Verizon

Frontier has investigated the above statements and offers the following response: Frontier advises that Ms*** recieved an over credit for vacation in the amount of $plus applicable taxes because the customer was not on vacation from April 8, 2016-April 22, 2016.Ms***
received the over credit on the March 23, statement for services from March 23, through April 22, 2016.Although, Ms*** was not due the creditA refund was sent to Ms*** in the amount of $on September 24, 2016.Ms*** should anticipate to receive the refund in 14-business days We trust that this information will assist you in closing this complaint. We regret any inconvenience that *** *** may have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate him bringing this matter to our attention. The Complaint states that: *** *** states he is a winter resident in Florida and placed his service on suspension from April to January
but he is still being billed his full amount monthly*** states it should be no charge Frontier has investigated the above statements and offers the following response: Frontier spoke to *** *** on October 6, and informed him that his order to go on vacation service was placed incorrectly which resulted in him still getting charged monthlyFrontier placed an order October 6, to correct order written incorrectly.Frontier credited *** ***’s bill $for charges from April 11, to October 6, 2016. *** *** authorized closing out complaint We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that he has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her for bringing this matter to our attention The Complaint states that: Mrs*** applied for services for a quoted rate but she was not billed the rate quotedShe was not advised of
activation fee Frontier has investigated the above statements and offers the following response: Frontier has reviewed Mrs*** account and determined the promotions for the quoted rate did not activateFrontier has credited the account to the rate quoted and credited the activation feeAccount has been cancelledFrontier has called and left Mrs*** a detailed message on voice mail advising of credit issued, we have sent an email to address on complaint advising of credit issued We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrs*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** is in dispute of the amount she is billed for Internet Service.Ms*** would like a full refund for
their services not providedFrontier has investigated the above statements and offers the following response: Frontier has removed the Computer Security Pro from the account per Ms***’s requestFrontier has issued an adjustment to Ms***’s account for the Computer Security Pro as a one-time courtesy.Frontier has contacted the customer. Ms*** is not satisfiedMs*** advised for Frontier to not contact her in the future unless Frontier plans to reimburse her and disconnected the callWe trust that this information will assist you in closing this complaint. We regret any inconvenience that Ms*** may have experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
My review of the matter is this: I was forced to go one month without internet service from Frontier. They could not fix my internet remotely so they said they would send out a tech. The tech was supposed to come out about a week. The day before he/she was supposed to come out, Frontier called and said they would not be able to get anyone out here for about another 2-weeks. This is totally unacceptable for ANY COMPANY. It took about phone calls to Frontier to make them try and understand that my husband had just died. He is still getting correspondence from them months later!!! When I don't work, I don't get paid. At the worst possible time of my life (my husband's death), I was left with no internet and no money. I would suggest that Frontier write off this small amount. After all, they just got billions of dollars in tax cuts and can live without my or what ever it is. If they want to send it to a collection agency and be real creeps about it, they can go ahead. It will certainly not hurt my credit score. I am sick and tired with corporations getting away with this and plan on joining one of million class action suits against Frontier. Sorry but thanks but no thanks.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, but only because we now have an alternative choice for out internet serviceI have followed the recommendation of other area businesses having the same trouble, and I will be changing my provider for this service.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I am not happy with the responseThey have directly stated that even with the service issues I have experienced and the dissatisfaction I have with the company that they will credit my account an additional $for the missed appointmentAgain, I'm insulted that you have admittedly said you missed a commitment to be at my house on Sat, 9/3/16, to which I WASTED hours of my time waiting for a technician that did not show up in that time frameFurthermore, I had to take an hour and a half of my time on Tue, 9/6/16, to drive home from work to let the technicians in and wait for them to troubleshoot and correct the issues I was having and then drive back to workI again wasted an hour and a half of my time and lost wages from work! So all together I have wasted hours in addition to the numerous phone calls and the time I have taken out of my day to voice my complaints!I do not accept your response of not terminating my contractI did not sign up with Frontier, I signed up with Verizon and I do not want to be in this contract and will repeatedly tell people of the service and aggravation I am having with you and your company to everyone I meetI will not recommend Frontier to ANYONEOn the contrary, I will make sure anyone who asks knows the troubles I am having
Regards,
*** ***

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he cancelled service with Frontier in February of at the he disconnected he asked
for his final balance, he was given $and wrote his check for that amount. He recently has been receiving bills for $and is not going to pay that billFrontier has investigated the above statements and offers the following response: Frontier has zeroed out the account at Mr***’s request.Frontier tried contacting Mr*** several times and was only able to leave him voicemail messages. Frontier will send a letter directly to Mr*** if he would like to discuss this matter furtherWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Ms*** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention The Complaint states that: Ms*** is disputing a bill for services with FrontierFrontier has investigated the above
statements and offers the following response: Frontier has reviewed Ms***’s account and determined that the balance due on the final account was incorrect.Frontier advises that the balance has been updated to show the correct amount of $184.98.Frontier advises that after the payment of $posts to the account, Ms***’s’ credit report will be updated to show paid in fullFrontier spoke to Ms*** on September 5, and advised of the above informationWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter