Frontier Communications Corp.

Frontier has investigated the above statements and offers the following response: Frontier has reviewed Ms***’s account and has issued a credit in the amount of $24.48. Her current billing balance is $due by February 26, 2018.The representative handling this complaint has
provided her contact information and advised the customer of final billing charges that she may receive and provided instructions on the equipment return. The representative has offered to monitor Ms***’s account to ensure account closure is handled properly We regret any inconvenience that *** *** may have experienced as a result of the above matter

Both accounts I want to file on Verizon and frontierI am not certain if there is a balance on VerizonI want to be certain if any money is owed its documented correctlyI never opened an account with frontier they have all my information and I was not aware until I received bills

Thank you for referring the complaint of *** M*** to our office for reviewWe appreciate her bringing this matter to our attention.The Complaint states that:• Ms*** advises that she cancelled service in June and was billed an early termination fee (ETF)She disputes that she was in
a contract and this charge has impacted her credit.Frontier has investigated the above statements and offers the following response:• Frontier records show that Ms *** was in a contract that auto-renewedThis information was provided in a bill message on each of Ms***’s statements. • In this instance, however, Frontier has credited the $ETF, notified the credit bureaus and has sent a letter about the charge deletion to Ms***We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms*** has experienced as a result of the above matter.Sincerely,Executive Customer RelationsFrontier Communications

Thank you for referring the complaint of Mr*** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advised when he renewed his service with Frontier he was advised if he moves out of the area he would not
have an early termination feeFrontier has investigated the above statements and offers the following response: Frontier spoke with Mr*** on November 1, 2017, and reviewed compliant.Frontier advises Mr*** received monthly discounts based on a two-year term agreementSince Mr*** ended service before the term agreement end date of 02/06/an early termination fee applies. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

The Business customer has experienced Internet issues since Thursday May 12, 2016. Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer ’s account and determined a trouble ticket had been placed on May 12,
Frontier found repaired several drops that had been cut to several homes by a mower. Frontier has issued a credit which will reflect within one to two bill cycles.Frontier left a follvoicemail for Ms*** to call and confirm the service is functioning. We provided our contact information

Revdex.com:
I thought frontier had resolved this issue, then I was mailed out another bill, it was reduced from the original bill that I had a complaint onfrontier reassured me that the bill had a zero balance and frontier was sending me a statement that reflects a zero balancefrontier did not Honor their commitment to what was resolved The bill was just reduced by a few dollars and I was still charged for the service, I did not receive..frontier says one thing and does anotherThis is not good business for our town or the community in which I live inTheir are others on social media, Facebook, Twitter and other sources that agree with this so called resolutionCan anything be done about this matterThank You*** S*** *** ** *** *** *** *** Illinois, ###-###-####call me day or night to see if we can this done right the first time, not a on going matterOnce again thank you *** S***
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
Regards,
*** *** First I have had these problems ever since beginning service with Frontier they would send a a tech out and say it's this and it's that and the problem was never fixedSecond every tech sent out told me specifically they could not do anything about the problem until Frontier upgraded the switchThird the techs told me also that Frontier will not upgrade the switch do to only a people receive service from that switchFourth where I live you can't get a clear enough view of the southern sky to receive a clear signal it would more money for basically the same problem that I have nowSo the solution they gave will not work

please find attached responseService was cancelled

hank you for referring the complaint of ** * *** to our office for reviewWe appreciate ** * *** bringing this matter to our attention.The Complaint states that: ** * *** advises they experienced difficulty with Frontier billingFrontier has investigated the above statements
and offers the following response:Research shows credits totaling $were appllied to the account for the early termination fee and laborThe credits reflect on bill date January 28, 2017. A Frontier representative attempted unsuccessfully to reach *** ** of ** * ***A contact letter was sent on April 10, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that has experienced as a result of the above matter.Frontier Specialist: Amy B*** Department: Consumer Relations

A Frontier Representative has successfully contacted Ms***.After further review, Ms*** was offered the FIOS 150/with a saves credit that would last for monthsWhen this was added, it removed her other promotions she was receivingAfter the call review with the supervisor, Ms
*** was quoted $before taxes due to the supervisor did not quote a router fee or a set top box receiver fee.Frontier will honor the price of $before taxes for Ms***.The representative added HBO free for months for Ms***.Ms*** received a total credit amount of $due to the misquote, other services she did not request, an activation fee, and incorrect proration from switching her back to FIOS 100/from FIOS 150/150. Tell us why here

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Ms*** bringing this matter to our attention. The Complaint states that: Ms*** states that a few months ago she was offered services through Frontier at an advertised price
She paid a deposit of $that day for the servicesA few days later she was informed that Frontier could not give her service in her areaShe had asked for a refund of her deposit and she was told that it would be refundedShe would like her deposit of $refunded Frontier has investigated the above statements and offers the following response: Frontier processed an order on February 25, for new service and took a deposit of $from Ms*** on that dayFrontier could not supply Ms*** with service at her locationFrontier refunded the deposit of $back to the same card she paid the deposit with on March 2, Frontier spoke to Ms*** on April 13, and advised her of the reference number for the deposit credited back to her card and advised her to call her credit card company to research We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference
to complaint ID ***, and find that this resolution is satisfactory to me as long as I receive the check in 7-daysAt this point, I still do not trust that a check will be issued.
Regards,
*** ***

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention. The Complaint states that: Mr
*** experienced an outage with his television servicesMr*** was unhappy with the amount of credit he was given for the issues. Frontier has investigated the above statements and offers the following response: Frontier has resolved the issue with Mr***’s television service and has issued an additional two months credit to Mr***’s bill totaling $103.96. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate *** *** bringing this matter to our attention The Complaint states that: Ms*** states she was advised by Frontier not to pay the revised amount until she received a revised billShe states she never received a revised bill from FrontierShe states Frontier falsely placed a negative claim on her credit reportFrontier has investigated the above statements and offers the following response: Frontier was unsuccessful in reaching Ms*** by phone and e-mailFrontier has previously explained that, if Ms*** pays the $178.49, we can issue a paid in full letter that will state the debt is satisfiedThis final account does reside with Frontier at this timeMs*** stated that she wants the account entirely deleted from the credit bureau and wants a letter stating thatOnce an account has been reported to the credit bureau, a deletion of the account can only be done if the account was credit reported in error. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Thank you very much for your help!
Regards,
*** ***

Frontier Communications Thank you for referring the complaint of *** *** to our office for reviewWe appreciate her bringing this matter
to our attention The Complaint states that: After several calls to technical support, Ms*** canceled her Frontier services on September 22, 2016, after being out of services for daysMs*** was advised she would be credited for the days out of service, as well as being refunded for the services paid in advance of the termination dateAfter canceling the account, Frontier billed again for a full month of service and pulled the amount out of her account. Ms*** incurred a $overdraft fee from her bankMs*** has contacted Frontier several times in an attempt to resolve this Frontier has investigated the above statements and offers the following response: Frontier records indicate Ms*** had a phone and internet account. Ms*** reported no internet service on September 14, 2016. A second report on September 16, was also for no internet servicesThe second trouble report was cleared on September 17, 2016, with a note that the internet was confirmed to be working at that time. Ms*** was provided credit for days of time-out-of-serviceThe credit was applied to the account in the amount of $Ms***’s bill generated on September 25, with monthly charges. The payment was automatically generated and was paid to Frontier on October 18, Each bill statement advises that Ms*** is on an autopay, and the date the payment is dueFrontier received a request to port out Ms***’s phone number to another providerThe port out occurred on September 26, 2016. The bill statement of October 25, reflects prorated credit on the account back to the date of disconnectionIn this instance, Frontier has credited the account for $for the overdraft fee.Frontier will be refunding the credit balance on the account of $This can take one to two bill cycles to processWe trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms*** has experienced as a result of the above matter Frontier Specialist: Brian M*** Department: Customer Relations

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mrand Mrs*** bringing this matter to our attention The Complaint states that: Mrs*** advises that the Frontier home phone and internet services have been out since January 23,
2017, and has already filed tickets for repair work to be doneMrs*** advises that a credit needs to be issued for the time in which the phone and internet services were not working Frontier has investigated the above statements and offers the following response: Frontier spoke with Mrs*** on February 20, 2017, and confirmed that she already had placed an order to switch her phone and internet services to another provider, effective March 3, 2017. Frontier informed Mrs*** that a technician will be dispatched to repair the services, but the technician arrived when the customer was not availableFrontier advises that a credit in the amount of $was issued on March 3, to compensate the customer for the time in which they were out of service We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mrand Mrs*** have experienced as a result of the above matter

Thank you for referring the complaint of *** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr***’s account with Frontier has been cancelled for almost six months now. Upon cancellation, Mr
*** overpaid Frontier by accident on his final balance, resulting in a refund owed to him in the amount of $Mr*** states that within the past five months, he has been advised by three different agents that the funds have been sent and that the check is “in the mail” and that he should have gotten it before November 1st, Frontier has investigated the above statements and offers the following response: On June 27th, 2016, Mr***’s account with Frontier was officially discontinued with a final remaining balance of -$as a refund owed to Mr***.On September 8th, Frontier’s systems auto-generated and sent the refund check of the owed $7.55.Frontier records show that on that same date, Mr*** contacted Frontier to update his billing address as he had moved locationsAs the system had already auto-generated to the address previously on file, the refund check was sent to the old address and not the updated one.Frontier’s Refunds department was able to confirm that the check was delivered successfully and then returned to the post office to await further direction as Mr*** was no longer a resident at the previous addressOn November 1st, 2016, Frontier was able to re-send the check to the corrected address and has quoted Mr*** a maximum of business days for arrival We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of Mr*** *** to our office for reviewWe appreciate Mr*** bringing this matter to our attention The Complaint states that: Mr*** advises he has a billing dispute with Frontier. Frontier has investigated the above
statements and offers the following response: Frontier spoke with Mrs*** on September 15, and reviewed the bill with her.The correction Mr*** was looking for was on the May 22, billing.Frontier advises the final balance on the account was correct and no changes were made to the account or balance.Frontier apologized for the misinformation and the poor bill explanations they had received on prior callsFrontier has provided information to the representatives’ coaches for training. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Mr*** has experienced as a result of the above matter

Thank you for referring the complaint of ** *** to our office for reviewWe appreciate him for bringing this matter to our attention. The Complaint states that:** *** states that he has had service outages and was told he would receive credit but has not received credit
Frontier has investigated the above statements and offers the following response:Frontier has been unsuccessful in our attempts to reach ** *** after leaving several messagesWe have sent an email with our direct contact information.Frontier has reviewed ** ***’s account and has issued credit for the days out of service in the amount of $25.00. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that ** *** has experienced as a result of the above matter