Frontier Communications Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSo far internet has worked everyday since I was initially contacted by the businessI have respectively informed Lesley that if the service fails again I will be calling her directlyShe will follow up on a regular basis Regards, [redacted] ***

Frontier has investigated the above statements and offers the following response: On April 13, 2018, Frontier reversed the charges for the un-returned equipment fee in the amount of $600.00. This credit appears on the April 13, 2018 billing statement.On April 17, 2018, Frontier issued a late... payment fee credit in the amount of $9.00. This credit appears on the April 13, 2018.Frontier has reviewed Mr. [redacted] ’s account and discovered that Mr. [redacted] ’s grandfathered Verizon promotions have ended. Frontier has adjusted and applied the newest two-year promotion on Mr. [redacted] ’s account under service order number [redacted] . Mr. [redacted] ’s monthly service charges will be approximately $129.99 plus taxes and surcharges.Frontier has issued a credit in the amount of $82.93 for the discounts charged back on Mr. [redacted] ’s account. This credit will appear on the May 13, 2018 billing statement. We regret any inconvenience that [redacted] may have experienced as a result of the above matter.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still have not received the gift card Regards, [redacted]

Thank you for referring the complaint of [redacted] J [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe complaint states that: Ms [redacted] advises Frontier offered Ultimate Internet for $a month and offered Ultra Internet which is less per month Ms [redacted] advises she was originally signed up for the Ultimate Internet instead of the Ultra Internet.Ms [redacted] advises she called Frontier to get her service lowered to the Ultra Internet at a lower price Ms [redacted] received her next bill and it is higher than what she had with the Ultimate Internet and was advised she ended her contract and Frontier would give a onetime credit of $ Frontier has investigated the above statements and offers the following response: Frontier advises Ms [redacted] changed her service from Ultimate Internet to Ultra Internet which downgraded her service and the credit dropped off her account.Frontier advises the credit has been added back to Ms [redacted] ’ account and she will be charged $a month going forward.Frontier advises credit has been applied to her account in the total amount of $for the past three months.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact informationWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Closeout Comments: I contacted [redacted] and told me that he canceled his serviceI put in a ticket to cancel his service and told him that the bill he gets at the end of the month will be his final balance

Frontier has reviewed the account of [redacted] and finds that service was never installed.Frontier has issued an adjustment in the amount of $which leaves a zero balance.Frontier does apologize for any miscommunication or inconvenience caused

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate his bringing this matter to our attentionThe Complaint states that: Mr [redacted] stated that he had intermittent outages with his internet serviceAfter long wait times and no resolution over the phone Mr [redacted] researched and resolved the issue himselfMr [redacted] stated that he feels he should get a discount on his next bill for the outages he experiencedFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] and apologized for the inconvenience and the service issues that he had in the pastMr [redacted] stated that his service is now working correctlyFrontier issued Mr [redacted] a month of credit towards his next billWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterSincerely, Frontier Customer RelationsTell us why here

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Frontier has agreed to follow up on Monday, March 6, 2017 to further discuss additional credits for the previous months of Dec 4, 2016 - Feb 3, 2017 that should also be made on the account. Until that is done, I do not agree that the issue has been resolved. Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for review. We appreciate [redacted] ... bringing this matter to our attention. The Complaint states that: Mr. [redacted] states they he was offered a $400.00 Amazon gift card however he was just advised that he would only get a $100.00 Amazon gift. Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that the customer amazon gift card was changed and he should receive the gift card via email within the next 7 to 10 business days.Frontier called and left a message with our contact number. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In my perspective, if I dont have anything to do with what your offering it shouldnt be sent to meIt got to my mail, and with that it should be honored

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] is calling with a billing issueFrontier has investigated the above statements and offers the following response: Frontier was unable to reach Ms [redacted] to discuss her complaintHowever we left multiple messages for herIf Ms [redacted] would still like to have this concern addressed she can reach me directly at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Conveniently, Frontier was unable to locate, review and listen to my taped conversations, which would have clarified all of my concerns#'s: [redacted] , [redacted] , [redacted] and [redacted] They (Frontier) have misled and have taken advantage of an elderly personThe big company vs the publicThis has resulted in a credit score that was once over to a current score in the mid 600'sThis is the only negative remark on my credit rating - that should tell you somethingI was wrongly treated!! And yet, MrSelf indicated there is nothing more that his company can do Regards, [redacted]

Frontier spoke with Mr. [redacted] on January 6th and confirmed his service was repaired on December 29th. We apologized for the time it took to repair his service, advising of limited staff availability on Christmas Day and existing workload. Service credit of $24.56 has been issued per Ohio... guidelines. Mr. [redacted] has our contact information if he would need to reach back to us. Regarding repeat outages of service, the repair prior to this was resolved on July 12, 2015. A message was left for Mr. ***' daughter ( [redacted] ) on January 6th advising of our findings as well.

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she never received a bill from Frontier, even after multiple attempts to receive monthly bills from Frontier.Ms [redacted] states that, when she cancelled service, a bill was received for double what she was advised the bill would be for each monthShe states that she made multiple attempts to resolve this and was advised by Frontier not to pay the account balance until receiving a letter from Frontier with the agreed amount due.Ms [redacted] states that Frontier has sold her account and refused to tell her to whom it was sold and refuses to issue a letter stating that the account will be removed from her credit report even if she pays the balance that Frontier says she owesFrontier has investigated the above statements and offers the following response: Frontier found the account, which was disconnected on August 25, 2014, showed a balance of $ The record shows that no payment has been made on the accountA review of charges and credits to this account shows that Ms [redacted] should have received a promotional credit for $of the installation chargeThat credit was posted to the account on October 18, The updated balance is $Frontier explained that, if Ms [redacted] pays the $178.49, we can issue a paid in full letter that will state the debt is satisfiedThis final account does reside with Frontier at this timeMs [redacted] stated that she wants the account entirely deleted from the credit bureau and wants a letter stating thatOnce an account has been reported to the credit bureau, a deletion of the account can only be done if the account was credit reported in error We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Customer is wanting for Frontier to bring her bill to $Make the Online Bill Pay easier to useCustomer states that her bill should be $with taxes Frontier has investigated the above statements and offers the following response: Frontier has adjusted Ms***’s account a total of $between April 30, and August 23, 2016.Advised customer that her promotions expired on June 14, in the amount of $and June 15, in the amount of $30.00, as well as July 17, in the amount of $5.00, $and $totaling $Ms***’s current recurring charges are $before taxes.The $Valued Customer Credit was added on July 19, and will end on July 18, 2017, monthly charges will be $thereafter.I do see that Ms [redacted] received $in credit on August 20, bringing her current balance to $0.00.Advised customer of her full account number and 4-digit PIN to access online bill pay.The customer is satisfied and has been provided with my direct contact information for future issues We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] - [redacted] to our office for reviewWe appreciate [redacted] - [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that after finally getting her internet installed her phone and internet service went outShe had difficulty in getting the service restored in a timely manner Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s service was restored on July 11, 2016, after our technician replaced a bad filter, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] - [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] location is anticipated to receive an upgrade over the next two yearsThis is a part of an overall agreement with the Attorney General’s Office.Satellite is an option that is utilize to assist some customers with their speed and connectivity concernsFrontier regrets that this is not an option that Mr***’ terrain allowsWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Frontier issued credit for time out of service and sent a new Internet modem.Frontier spoke with Mr [redacted] on 5-11-and confirmed his services were working and the new Internet modem was receivedAdvised of the credit issued

Thank you for referring the rebuttal complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Rebuttal Complaint states that: [redacted] from [redacted] *** indicates they were given time out of service credit for a resent outage of their internet and feels this credit is not enough due to the frustration Frontier has investigated the above statements and offers the following response: Frontier reached back out to Ms [redacted] and confirmed the credit she was given for her outage is based on her time out of service and that was around a day and a half Frontier did work with Ms [redacted] on the account and was able to find ways to help them save money on future bills We trust that this information will assist you in closing this Rebuttal complaintWe apologize for any inconvenience that [redacted] from [redacted] *** has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he had been advised on numerous occasions by Frontier representatives that his account is not under a contract and would not incur an early termination fee [redacted] states that upon making changes to his account he incurred an early termination feeFrontier has investigated the above statements and offers the following response: Frontier advises that Frontier has spoken with Mr [redacted] on April 12, Frontier advises after reviewing the account it has made an adjustment to remove the early termination fee Frontier advises that it is also making an adjustment to the account to honor the cost of service quoted to MrHuen We apologize for any inconvenience that [redacted] has experienced as a result of the above matter