Frontier Communications Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I still have not received the gift card Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that his bill is in correct the rate for the internet should be instead he is being billed at Mr [redacted] states they were also billed $for Dish services and he did not have them at the time he was billedFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that the rate has been corrected to reflect for the internet and a credit of was issued.Frontier has placed a way call to have Mr [redacted] speak with Dish regarding his monthly charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she paid a deposit of $for new service with FrontierShe advises that she cancelled her service order with Frontier but has not received the deposit back Frontier has investigated the above statements and offers the following response:Frontier advises that the $deposit was refunded back to her credit card on November 8, 2016.Frontier spoke with Ms [redacted] to advise her of this information.Ms [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: A Frontier consultant has been unsuccessful in reaching Ms [redacted] however a detailed message was left with contact informationAt this Frontier doesn’t have any recent Internet trouble tickets for Ms [redacted] on record As stated in Frontier’s terms and conditions, actual Internet speeds may vary, and any speed advertised is not a guarantee Frontier’s promotional materials also clearly state that “Actual speeds may vary and are not guaranteed Service subject to availability.” As a result, Ms [redacted] is subscribing to the service tier as fast as Mbps and receives speeds as fast as 3.71- Mbps Ms [redacted] is subscribed to Internet service at the lowest rate available – $perMs [redacted] ’ service is provisioned at Mbps / K, so she is not in the group covered by the West Virginia Assurance, which includes only Internet Max customers provisioned at 1.5Mbps or lower Frontier also has tested the Customer’s service at Mbps / K We regret any inconvenience that Ms [redacted] may have experienced as a result of the above matterTell us why here

Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advises he is an existing Frontier customer, but would like Frontier to offer him new customer pricingFrontier has investigated the above statements and offers the following response: Frontier made several attempts to reach Mr [redacted] ***; however, we have been unsuccessful in speaking with himFrontier emailed a ‘Please Contact Frontier’ letter to Mr [redacted] *** We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that an order was placed on October 7, to add additional discounts.Frontier advises any and all quotes are before taxes and surchargesFrontier issued a one-time adjustment for the difference, in relation to the October, statement as a courtesy.Frontier spoke with Mr [redacted] on October 9, in regards to the above.Frontier provided the assigned representative’s contact information for any future questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Frontier issued credit for time out of service and sent a new Internet modem.Frontier spoke with Mr [redacted] on 5-11-and confirmed his services were working and the new Internet modem was receivedAdvised of the credit issued

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Conveniently, Frontier was unable to locate, review and listen to my taped conversations, which would have clarified all of my concerns#'s: [redacted] , [redacted] , [redacted] and [redacted] They (Frontier) have misled and have taken advantage of an elderly personThe big company vs the publicThis has resulted in a credit score that was once over to a current score in the mid 600'sThis is the only negative remark on my credit rating - that should tell you somethingI was wrongly treated!! And yet, MrSelf indicated there is nothing more that his company can do Regards, [redacted]

Frontier has investigated the above statements and offers the following response: Frontier has adjusted the February billing statement as a one time courtesy.Frontier has spoken with Ms [redacted] she advises she has no further questions or concerns.We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meSo far internet has worked everyday since I was initially contacted by the businessI have respectively informed Lesley that if the service fails again I will be calling her directlyShe will follow up on a regular basis Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier has reviewed all calls and told me that I was given incorrect information by their company for months straightFrontier agrees that I have maintained contact with their business, but still sent me to collections even though I was repeatedly told by them, that I do not owe the bill and my account would reflect a zero balance after daysThey also know that the technician came to my house, because that is what Frontier orderedI never asked them to send anyone, also the technician did no work, he only stood in my living room and the technician also agrees he did nothing, but yet Frontier stands by their $service callI was not under contract, nor did I ever agree to pay anyoneI was only told this was a valid bill when I reached out to the Revdex.comThe last call I had with Frontier customer serviceI was told they would wipe the money out simply by submitting it, in two separate transactionsWhen I was promised this by customer service, they knew they had no ability to do such a thing because my account was already closedFrontiers response, that these people are a 3rd party companyI guess that means they do not have to give correct information or this some how excuses FrontierI am simply a customer and can only believe what I am told by the customer service/ supervisors at the phone number provided by Frontier on the statements they send me Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate your bringing this matter to our attention According to the complaint: Mr [redacted] is disputing the $20,balance on their Frontier account Mr [redacted] states he terminated services because they were on a copper network and was under impression that a Fiber network would be usedFrontier has investigated the above statement and offers the following response:INVESTIGATION/RESOLUTION Frontier had obtained a copy of the term agreement the customer had signed The contract shows that the service agreement was for a 20Mbps/20Mbps Ethernet circuit for $a month with a 60-month contract.The contract does not specify the method in which the customer would receive the Ethernet speed The termination fees and balance on the account are found to be sustainable as a resultWe trust this information will assist you in closing this complaintFrontier apologizes for any inconvenience the customer has experienced as a result of this matter

Thank you for referring the complaint of [redacted] J [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe complaint states that: Ms [redacted] advises Frontier offered Ultimate Internet for $a month and offered Ultra Internet which is less per month Ms [redacted] advises she was originally signed up for the Ultimate Internet instead of the Ultra Internet.Ms [redacted] advises she called Frontier to get her service lowered to the Ultra Internet at a lower price Ms [redacted] received her next bill and it is higher than what she had with the Ultimate Internet and was advised she ended her contract and Frontier would give a onetime credit of $ Frontier has investigated the above statements and offers the following response: Frontier advises Ms [redacted] changed her service from Ultimate Internet to Ultra Internet which downgraded her service and the credit dropped off her account.Frontier advises the credit has been added back to Ms [redacted] ’ account and she will be charged $a month going forward.Frontier advises credit has been applied to her account in the total amount of $for the past three months.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact informationWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Financial Investigator, Thank you for referring the complaint of [redacted] V [redacted] to our office for reviewWe appreciate [redacted] V [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises that Frontier Communications did not give her a firm commitment with her repairFrontier has investigated the above statements and offers the following response: Frontier advises that we have apologized to Mrs [redacted] for her inconveniences and placed a $credit on her account as a courtesy.Frontier spoke with Mrs [redacted] on 10/26/and advised of the credit and apologized.Mrs [redacted] has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] V [redacted] has experienced as a result of the above matter

Frontier’s refund policy is that it takes approximately days due to allowing any charges/credits to be applied to the account such as long distance calls, early termination fees, etcThis also allows the account to cycle out of our billing systemFrontier does apologize for the miscommunication and will address this internally.Frontier does not discuss the refund policy as a business practice upon installation request however this information is available at Frontier.com in the terms and conditions.Frontier did issue a reversal in the amount of $to Mr***'s Visa ending in 8906, however the refund amount should have been $48.12.Frontier will expedite a refund check in the amount of $that he will receive within 7-business days

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states she never received a bill from Frontier, even after multiple attempts to receive monthly bills from Frontier.Ms [redacted] states that, when she cancelled service, a bill was received for double what she was advised the bill would be for each monthShe states that she made multiple attempts to resolve this and was advised by Frontier not to pay the account balance until receiving a letter from Frontier with the agreed amount due.Ms [redacted] states that Frontier has sold her account and refused to tell her to whom it was sold and refuses to issue a letter stating that the account will be removed from her credit report even if she pays the balance that Frontier says she owesFrontier has investigated the above statements and offers the following response: Frontier found the account, which was disconnected on August 25, 2014, showed a balance of $ The record shows that no payment has been made on the accountA review of charges and credits to this account shows that Ms [redacted] should have received a promotional credit for $of the installation chargeThat credit was posted to the account on October 18, The updated balance is $Frontier explained that, if Ms [redacted] pays the $178.49, we can issue a paid in full letter that will state the debt is satisfiedThis final account does reside with Frontier at this timeMs [redacted] stated that she wants the account entirely deleted from the credit bureau and wants a letter stating thatOnce an account has been reported to the credit bureau, a deletion of the account can only be done if the account was credit reported in error We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states that he had been advised on numerous occasions by Frontier representatives that his account is not under a contract and would not incur an early termination fee [redacted] states that upon making changes to his account he incurred an early termination feeFrontier has investigated the above statements and offers the following response: Frontier advises that Frontier has spoken with Mr [redacted] on April 12, Frontier advises after reviewing the account it has made an adjustment to remove the early termination fee Frontier advises that it is also making an adjustment to the account to honor the cost of service quoted to MrHuen We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for review. We appreciate her bringing this matter to our attention. The Complaint states that: She set service up with Dish for our Internet had has had Missed Commitments, Incorrect Equipment sent to her and Poor... Customer service Frontier has investigated the above statements and offers the following response: Frontier reached out to the customer and apologized and offered to credit June statement in Full for the issues that she encountered. Customer is satisfied and agreed to close the claim We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution (refunding the service fee) is satisfactory to me. Regards, [redacted]

Tell us why here... Thank you for referring the complaint of [redacted] to our office for review. We appreciate [redacted] bringing this matter to our attention. The Complaint states that: [redacted] called to cancel TV service and go with internet by itself, once the order... was placed it only increased the speed of the internet and promotions were lost and he was still being charged for TV service. Frontier has investigated the above statements and offers the following response: Frontier went over the billing and made all corrections needed to fix the account and applied all credit owed on the account to the customer.Frontier called [redacted] and explained the billing and gave him a direct contact to the company. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.