Frontier Communications Corp.

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention The Complaint states that: Mr [redacted] advises that he was billed for a full month of service even though he wanted to end his service earlier Frontier has investigated the above statements and offers the following response: Frontier advises that Mr [redacted] has pre-paid for his services and is eligible to continue receiving service through the end of his billing cycle Mr *can always stop the disconnect if he changes his mind We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Yes the account was set up in my dads name Jose PinonesThe service was to be installed at his home address sTorn Ranch road lake elsinore ca I was given an account number 9512458163, but upon speaking to sandy I was informed that the account number had been re used and given to another personI provided sandy with my dads social security number and she could not locate any account or find any information regarding my dads serviceThe money was taken from my chase bank account and it says from frontier communicationsI even provided the confirmation number for the withdrawal from my bankif you need any more information please feel free to contact meI just want my deposit back

Frontier investigated and found Mr [redacted] was on a grandfathered plan for his phone and Internet serviceThe promotional plan was on auto renewal without the customer’s knowledge.Frontier credited $in early termination fees Frontier has made several attempts to reach Mr [redacted] , unfortunately, our attempts have been unsuccessful

Frontier Communications Frontier has received the following complaint : Mr [redacted] states that his video service is out and he has spotty internet service for two days but has not been able to get assistance from Frontier Frontier has investigated the above statements and offers the following response: Frontier records demonstrate that Mr [redacted] contacted technical support on March 1, and March 3, A trouble ticket was created with a due date of March 11, Frontier offered to escalate the due date but the customer was not available until March 11, Frontier has confirmed the service as restored and an out of service credit was issuedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Donna JM [redacted] Department: Consumer Relations Contact: ###-###-#### Tell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not feel like this issue is resolved, The company did not take off the time I did not use the internet, they advised me that there was a policy change in July that stated the billing cycle starts on the 2nd and I was not informed of that until after I cancelled my internet serviceIf the policy changed I feel like it should have been mailed to me or a phone call telling me that, to me that seems like they are still trying to get more money from me because I cancelled the internet service as it was not what we were told it would be when we set up the internet as far as price and speedThey did take off the router charge and phone service (even though I never had phone service it was only internet)and left the balance at - I was advised when I set up the internet that my monthly charge would be $and if I only used the internet for one month that should be the charge plus the taxesit should not be for months of service because they wanted to change the policy without telling me.As far as the phone calls, they state they called and left messages to review the case - they called me while I was at work today to discuss the complaintThis was the only phone call I have gotten from them regarding the complaintI have advised them that I cannot talk until after 5:central standard time as I am at work and that is noted in my filethey called me today at 10:43am and left a message that stated they would be calling backthey haven'tI tried to call back when I got off work and did not have an extension to speak w/ the same personI held on the line for mins and was never able to speak w/ a repI will be calling them back tomorrow after noon central standard time [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] states that she was billed for a full installation fee for an internet upgrade.Ms [redacted] states that she was not advised of the upgrade fee at the time of making the purchase Frontier has investigated the above statements and offers the following response: A review of this account shows that Ms [redacted] was billed a full installation fee of 124.97.Frontier advises that the standard upgrade fee is $80.00, the initial credit of that was issued to Ms [redacted] was intended to correct the billing from to the correct fee of $80.00A Frontier representative issued an additional credit to Ms [redacted] of $as she states that she was not quoted the upgrade fee during the original conversation regarding her upgrade.Ms [redacted] has no remaining billing or fee associated to this installation fee We trust that this information will assist you in closing this complaint We apologize for any inconvenience that MsHarris has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Mr [redacted] was billed for Frontier’s anti-virus protection which he can still use regardless of Internet provider Frontier has canceled the anti-virus protection and issued a refund in the amount $Please allow 5-business days for refund to apply back to credit cardFrontier has been unsuccessful in reaching Mr [redacted] however a detailed message left with contact information We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: Ms [redacted] is disputing charges for HBO back to February Frontier has investigated the above statements and offers the following response: Frontier advises HBO was free for three months from November to February After February it was billed at $ a monthMs [redacted] contacted Frontier March about expiring promotions and did not request removal of HBO until December 6, Promotions printed on bill every month.Frontier has removed HBO and credit was submitted back to December 6, along with a courtesy credit for HBO not being removed in December Total Credit applied $ 53.70.Frontier was unsuccessful in reaching Ms [redacted] thru phone or emailWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she was advised technician would have to be dispatched to determine if the modem needed to be replaced [redacted] states the Frontier technician did not arrive on the repair dateFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate the area in which Ms [redacted] live was part of a service outage in the areaFrontier advises a technician was not needed in order to repair the service.Frontier advises it has issued a missed appointment adjustment to MsStone’s account.Frontier advises a time out of service adjustment has been made to the account.Frontier advises that it has spoken to [redacted] on January 9,and confirmed her services are currently working and Frontier has advised Ms [redacted] of the adjustments made to the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Yes, I was told days and that's when I recevied the notice to turn for collection, then yesterday another invoice

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate his bringing this matter to our attentionThe Complaint states that: Mr [redacted] cancelled his satellite service and stated that he was unaware of the need to return the equipmentMr [redacted] stated that he returned equipment to a representative at a branch in McMinnville, OR and is requesting that the unreturned equipment charges be adjustedFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] and Mr [redacted] stated the he had been in contact with Frontier when he received a bill for the charges of the unreturned equipment and that is when he was told that the equipment needed to be returnedFrontier confirmed with the representative that the equipment was returned and Frontier has issued a credit adjustment for the charges of the unreturned equipmentWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterSincerely, Frontier Customer RelationsTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The original Complaint was against Verizon, who subsequently sold the business to FrontierFrontier's contact was courteous and helpfulRegards [redacted]

Frontier CommunicationsThank you for referring the complaint of [redacted] to our office for reviewWe appreciate you bringing this matter to our attention.The Complaint states that: Ms [redacted] stated she was billed for two (2) set top boxes and she only has one (1) boxMs [redacted] is requesting credit for the second box she was billedFrontier has investigated the above statements and offers the following response:After a review of Ms [redacted] ’s account, Frontier show that she was billed for one box.The customer was billed $for the equipment and $for the DVR servicesFrontier records also found that Ms [redacted] was over charged for the price of the DVR.This error has been correct as of October 17, 2017.Frontier records also reflect that a credit of $was issued on October 17, 2017, $on November 07, and $on November 30, totaling $for the over charge of the box.We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.Frontier Specialist: Tocoma K Department: General ManagerTelephone Number: ###-###-#### Fax Number: ###-###-####

Frontier has investigated the above statements and offers the following response: Frontier advises Mr [redacted] location is anticipated to receive an upgrade over the next two yearsThis is a part of an overall agreement with the Attorney General’s Office.Satellite is an option that is utilize to assist some customers with their speed and connectivity concernsFrontier regrets that this is not an option that Mr***’ terrain allowsWe trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Customer is wanting for Frontier to bring her bill to $Make the Online Bill Pay easier to useCustomer states that her bill should be $with taxes Frontier has investigated the above statements and offers the following response: Frontier has adjusted Ms***’s account a total of $between April 30, and August 23, 2016.Advised customer that her promotions expired on June 14, in the amount of $and June 15, in the amount of $30.00, as well as July 17, in the amount of $5.00, $and $totaling $Ms***’s current recurring charges are $before taxes.The $Valued Customer Credit was added on July 19, and will end on July 18, 2017, monthly charges will be $thereafter.I do see that Ms [redacted] received $in credit on August 20, bringing her current balance to $0.00.Advised customer of her full account number and 4-digit PIN to access online bill pay.The customer is satisfied and has been provided with my direct contact information for future issues We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier corrected the bill [redacted] who said the statement in his account that his bill should be $before taxes was incorrectHe said that his issue had already been resolved and he contacted the Revdex.com to let them know his issues were resolved

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that Ms [redacted] is calling with a billing issueFrontier has investigated the above statements and offers the following response: Frontier was unable to reach Ms [redacted] to discuss her complaintHowever we left multiple messages for herIf Ms [redacted] would still like to have this concern addressed she can reach me directly at ###-###-#### We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response:Frontier advises that Mr [redacted] received credits for out of service concerns.Frontier further advises that Mr [redacted] was billed for one month of service, modem shipment, a broadband disconnection fee, and applicable taxes and surchargesFrontier advises that no payments were received from Mr [redacted] Frontier finds the balance of $is valid.Mr [redacted] cancelled services on July 15, 2016.Mr [redacted] did receive at least notifications of the balance prior to being sent to outside collections on September 24, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Their response is not accurate I did call them once I found out that the service I had been paying for (for years!!) was never activated by them I did not accept their response which is why I complained to the Revdex.com I have continued getting a bill/statement from Frontier stating that I have a credit to my account But other than that, I have not been contacted since I terminated my business with them.I still think they should have more responsibility than they are accepting and I should receive better credit than months Again, why would I request a service and then not have it activated? It is just unbelievable!! [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

Thank you for referring the rebuttal complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Rebuttal Complaint states that: [redacted] from [redacted] *** indicates they were given time out of service credit for a resent outage of their internet and feels this credit is not enough due to the frustration Frontier has investigated the above statements and offers the following response: Frontier reached back out to Ms [redacted] and confirmed the credit she was given for her outage is based on her time out of service and that was around a day and a half Frontier did work with Ms [redacted] on the account and was able to find ways to help them save money on future bills We trust that this information will assist you in closing this Rebuttal complaintWe apologize for any inconvenience that [redacted] from [redacted] *** has experienced as a result of the above matter