Frontier Communications Corp.

Frontier spoke with Mr. [redacted] on January 6th and confirmed his service was repaired on December 29th. We apologized for the time it took to repair his service, advising of limited staff availability on Christmas Day and existing workload. Service credit of $24.56 has been issued per Ohio... guidelines. Mr. [redacted] has our contact information if he would need to reach back to us. Regarding repeat outages of service, the repair prior to this was resolved on July 12, 2015. A message was left for Mr. ***' daughter ( [redacted] ) on January 6th advising of our findings as well.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. The corporate representative stayed past her business day to help me and contacted me the next day. I am satisfied with the actions taken by the corporate office. Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for review. We appreciate [redacted] ... bringing this matter to our attention. The Complaint states that: Mr. [redacted] states they he was offered a $400.00 Amazon gift card however he was just advised that he would only get a $100.00 Amazon gift. Frontier has investigated the above statements and offers the following response: Frontier review the account and we show that the customer amazon gift card was changed and he should receive the gift card via email within the next 7 to 10 business days.Frontier called and left a message with our contact number. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Frontier has agreed to follow up on Monday, March 6, 2017 to further discuss additional credits for the previous months of Dec 4, 2016 - Feb 3, 2017 that should also be made on the account. Until that is done, I do not agree that the issue has been resolved. Regards, [redacted] ***

Frontier has investigated the above statements and offers the following response: On April 13, 2018, Frontier reversed the charges for the un-returned equipment fee in the amount of $600.00. This credit appears on the April 13, 2018 billing statement.On April 17, 2018, Frontier issued a late... payment fee credit in the amount of $9.00. This credit appears on the April 13, 2018.Frontier has reviewed Mr. [redacted] ’s account and discovered that Mr. [redacted] ’s grandfathered Verizon promotions have ended. Frontier has adjusted and applied the newest two-year promotion on Mr. [redacted] ’s account under service order number [redacted] . Mr. [redacted] ’s monthly service charges will be approximately $129.99 plus taxes and surcharges.Frontier has issued a credit in the amount of $82.93 for the discounts charged back on Mr. [redacted] ’s account. This credit will appear on the May 13, 2018 billing statement. We regret any inconvenience that [redacted] may have experienced as a result of the above matter.

Thank you for referring the complaint of [redacted] - [redacted] to our office for reviewWe appreciate [redacted] - [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] advises that after finally getting her internet installed her phone and internet service went outShe had difficulty in getting the service restored in a timely manner Frontier has investigated the above statements and offers the following response: Frontier advises that Ms [redacted] ’s service was restored on July 11, 2016, after our technician replaced a bad filter, We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] - [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate his bringing this matter to our attentionThe Complaint states that: Mr [redacted] stated that he had intermittent outages with his internet serviceAfter long wait times and no resolution over the phone Mr [redacted] researched and resolved the issue himselfMr [redacted] stated that he feels he should get a discount on his next bill for the outages he experiencedFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] and apologized for the inconvenience and the service issues that he had in the pastMr [redacted] stated that his service is now working correctlyFrontier issued Mr [redacted] a month of credit towards his next billWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterSincerely, Frontier Customer RelationsTell us why here

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him for bringing this matter to our attention The Complaint states that: Mr [redacted] cancelled his Frontier services and to date has not received his refund Frontier has investigated the above statements and offers the following response: Frontier called and spoke to Mr [redacted] on February 21, and advised the refund check is being processed and he should receive it in seven to ten daysMr [redacted] is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of Mr [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] advised he requested to upgrade his existing service and Frontier installed a new service at a different location in his nameFrontier has investigated the above statements and offers the following response: Frontier has removed the second account at the wrong address and all charges have been creditedFrontier attempted to reach Mr [redacted] to advise of the above but was unsuccessfulFrontier left a message for Mr [redacted] that included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier advises that, regarding the promotion for ShowTime and HBO only one may apply.Frontier advises that ShowTime was previously removed on April 21, 2017, this will be reflective on the next billing cycle Frontier confirmed that the Amazon gift card has been received as of May 17, 2017.Frontier spoke with Ms [redacted] in regards to the aboveMs [redacted] asked if the Amazon gift card would have an early term or contract attached.Frontier advised as the gift card was selected during the early termination waiver period, an early termination fee would not apply for the Amazon gift cardMs [redacted] presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Closeout Comments: I contacted [redacted] and told me that he canceled his serviceI put in a ticket to cancel his service and told him that the bill he gets at the end of the month will be his final balance

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] In my perspective, if I dont have anything to do with what your offering it shouldnt be sent to meIt got to my mail, and with that it should be honored

Frontier has reviewed the account of [redacted] and finds that service was never installed.Frontier has issued an adjustment in the amount of $which leaves a zero balance.Frontier does apologize for any miscommunication or inconvenience caused

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Customer Cancelled services June 27, Frontier has investigated the above statements and offers the following response: Frontier canceled services on June 27, The order delayed posting to system billing and did not post to the July 25th bill cycle All the billing credits have been issued to the account and customer’s account balance is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The previous owners debt should have nothing to do with meMy credit check has nothing to do with another persons debtIt should be against the law to have my credit report run and used to check previous owners debtMy credit could potentially be compromised every time it is checkedEven if its only a couple points (according to Mark F [redacted] from Frontier)That is not something I would have ever agreed toI also believe legal action should be taken because of their protocol Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] states he experienced service issues during the transition from Verizon to Frontier Mr [redacted] also states there is a billing error on his Frontier statementFrontier has investigated the above statements and offers the following response: Mr [redacted] experienced a temporary disruption in his service during the transition of Verizon’s network and services to FrontierA Frontier Customer Service Representative has contacted Mr [redacted] and confirmed that all services are properly functioning.Frontier has issued a credit in the amount of $to correct the billing error.Mr [redacted] has been notified of the above and is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that his internet service has been delayed for days He says that his internet was to be connected as a new account, after his roommate’s internet account was closed Mr [redacted] states that the service doesn’t work after a tech was supposed to be dispatched, and he was transferred between departments when calling FrontierMr [redacted] is requesting that his service be connectedFrontier has investigated the above statements and offers the following response: Frontier records show that Mr [redacted] placed an order for new service on 4/25, which was scheduled to be installed on 4/ There was an order placed to disconnect the former service placed that same day, and was due for 4/Mr***’s subscribes to Frontier FIOS Internet with requires a physical installation, and cannot be connected remotely The field schedule was removed from Mr***’s new service order due to Frontier rep error and it completed without the necessary dispatch Review of the account history shows he was transferred between the sales and service departments due to confusion on whether his service was new or existing Frontier apologizes for any inconvenience this may have causedReview of the account history show that Mr***’s internet was connected on 5/8/when a technician was dispatched to the premise on a trouble ticket A $courtesy credit has been issued for the delay and will post on his first billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: · Frontier has made multiple attempts to contact Mr [redacted] that have been unsuccessful· On July 3, Frontier sent a no contact email to the address listed in the complaint, providing direct contact information should Mr [redacted] require assistanceWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter

Frontier Communications Thank you for referring the complaint [redacted] to our office for reviewWe appreciate his bringing this matter to our attention The Complaint states that: Frontier is attempting to charge Mr [redacted] an early termination fee for stopping serviceFrontier advised that Mr [redacted] had renewed his service, but that was cleared up by a supervisorMr [redacted] ported his services to another providerMr [redacted] received bills on two accounts: [redacted] -and [redacted] - Frontier has investigated the above statements and offers the following response: Mr***’s account [redacted] -was the original accountFrontier account notes indicate a request to cancel this account on September 27, Each bill generated by Frontier clearly identified the account was in a contractThis was not on page of the bill under Important Customer Information: Your High Speed Internet agreement will automatically renew effective 09/14/ As you agreed, your Frontier service includes a or year term commitment with automatic renewal at then applicable pricing and an early termination fee of up to $depending on your bundle of servicePlease call Frontier if you have questions about the applicable early termination fee or at least days prior to your renewal date above if you wish to cancel your auto-renewalAs noted on page of every bill, visit Frontier.com/terms, Frontier.com/tariffs or call Customer Service for other important service Terms, Conditions, and PoliciesA $Early Termination Fee was charged to the account on the October 25, bill statement In this instance, the termination fee has been credited back to the accountIn order for a telephone number to be eligible to port to another provider, the number is required to be active with the current provider Account number [redacted] -was set up October 20, to allow the number to be ported The number was ported out on October 27, A new bill was generated on [redacted] -as of October 25, A new bill will generate on November 25, 2016, pro-rating credit back to October 27, The remaining balance will be valid We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Executive Customer Relations

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionMr [redacted] is disputing his bill for services from Frontier: - The bill is to be $plus taxes and surcharges which has failed to happen Frontier has investigated the above statements and offers the following response: - Frontier has agreed to offer Mr [redacted] his FiOS services of FDV/100M/Preferred HD, DVR, HD STB, HBO and WIFI router for $per month plus taxes and surcharges until April 28, - Frontier spoke to Mr [redacted] on February 21, to confirm the agreement on the monthly rate and a follow up was scheduled for May 15, when current pronation expiresWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter