Frontier Communications Corp.

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Frontier has reviewed all calls and told me that I was given incorrect information by their company for months straightFrontier agrees that I have maintained contact with their business, but still sent me to collections even though I was repeatedly told by them, that I do not owe the bill and my account would reflect a zero balance after daysThey also know that the technician came to my house, because that is what Frontier orderedI never asked them to send anyone, also the technician did no work, he only stood in my living room and the technician also agrees he did nothing, but yet Frontier stands by their $service callI was not under contract, nor did I ever agree to pay anyoneI was only told this was a valid bill when I reached out to the Revdex.comThe last call I had with Frontier customer serviceI was told they would wipe the money out simply by submitting it, in two separate transactionsWhen I was promised this by customer service, they knew they had no ability to do such a thing because my account was already closedFrontiers response, that these people are a 3rd party companyI guess that means they do not have to give correct information or this some how excuses FrontierI am simply a customer and can only believe what I am told by the customer service/ supervisors at the phone number provided by Frontier on the statements they send me Regards, [redacted]

Frontier has investigated the above statements and offers the following response: Frontier has adjusted the February billing statement as a one time courtesy.Frontier has spoken with Ms [redacted] she advises she has no further questions or concerns.We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response: Frontier reviewed and determined that an order was placed on October 7, to add additional discounts.Frontier advises any and all quotes are before taxes and surchargesFrontier issued a one-time adjustment for the difference, in relation to the October, statement as a courtesy.Frontier spoke with Mr [redacted] on October 9, in regards to the above.Frontier provided the assigned representative’s contact information for any future questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate his bringing this matter to our attentionThe Complaint states that: Mr [redacted] cancelled his satellite service and stated that he was unaware of the need to return the equipmentMr [redacted] stated that he returned equipment to a representative at a branch in McMinnville, OR and is requesting that the unreturned equipment charges be adjustedFrontier has investigated the above statements and offers the following response: Frontier contacted Mr [redacted] and Mr [redacted] stated the he had been in contact with Frontier when he received a bill for the charges of the unreturned equipment and that is when he was told that the equipment needed to be returnedFrontier confirmed with the representative that the equipment was returned and Frontier has issued a credit adjustment for the charges of the unreturned equipmentWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterSincerely, Frontier Customer RelationsTell us why here

Frontier has investigated the above statements and offers the following response: Frontier advises that, regarding the promotion for ShowTime and HBO only one may apply.Frontier advises that ShowTime was previously removed on April 21, 2017, this will be reflective on the next billing cycle Frontier confirmed that the Amazon gift card has been received as of May 17, 2017.Frontier spoke with Ms [redacted] in regards to the aboveMs [redacted] asked if the Amazon gift card would have an early term or contract attached.Frontier advised as the gift card was selected during the early termination waiver period, an early termination fee would not apply for the Amazon gift cardMs [redacted] presented no further questions or concerns We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe Complaint states that: Ms [redacted] states that she paid a deposit of $for new service with FrontierShe advises that she cancelled her service order with Frontier but has not received the deposit back Frontier has investigated the above statements and offers the following response:Frontier advises that the $deposit was refunded back to her credit card on November 8, 2016.Frontier spoke with Ms [redacted] to advise her of this information.Ms [redacted] is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] states she was advised technician would have to be dispatched to determine if the modem needed to be replaced [redacted] states the Frontier technician did not arrive on the repair dateFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate the area in which Ms [redacted] live was part of a service outage in the areaFrontier advises a technician was not needed in order to repair the service.Frontier advises it has issued a missed appointment adjustment to MsStone’s account.Frontier advises a time out of service adjustment has been made to the account.Frontier advises that it has spoken to [redacted] on January 9,and confirmed her services are currently working and Frontier has advised Ms [redacted] of the adjustments made to the accountWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Frontier’s refund policy is that it takes approximately days due to allowing any charges/credits to be applied to the account such as long distance calls, early termination fees, etcThis also allows the account to cycle out of our billing systemFrontier does apologize for the miscommunication and will address this internally.Frontier does not discuss the refund policy as a business practice upon installation request however this information is available at Frontier.com in the terms and conditions.Frontier did issue a reversal in the amount of $to Mr***'s Visa ending in 8906, however the refund amount should have been $48.12.Frontier will expedite a refund check in the amount of $that he will receive within 7-business days

Financial Investigator, Thank you for referring the complaint of [redacted] V [redacted] to our office for reviewWe appreciate [redacted] V [redacted] bringing this matter to our attention The Complaint states that: Mrs [redacted] advises that Frontier Communications did not give her a firm commitment with her repairFrontier has investigated the above statements and offers the following response: Frontier advises that we have apologized to Mrs [redacted] for her inconveniences and placed a $credit on her account as a courtesy.Frontier spoke with Mrs [redacted] on 10/26/and advised of the credit and apologized.Mrs [redacted] has direct contact information for future concernsWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] V [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The original Complaint was against Verizon, who subsequently sold the business to FrontierFrontier's contact was courteous and helpfulRegards [redacted]

Thank you for referring the complaint of [redacted] to our office for review. We appreciate her bringing this matter to our attention. The Complaint states that: She set service up with Dish for our Internet had has had Missed Commitments, Incorrect Equipment sent to her and Poor... Customer service Frontier has investigated the above statements and offers the following response: Frontier reached out to the customer and apologized and offered to credit June statement in Full for the issues that she encountered. Customer is satisfied and agreed to close the claim We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter.

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] states that his bill is in correct the rate for the internet should be instead he is being billed at Mr [redacted] states they were also billed $for Dish services and he did not have them at the time he was billedFrontier has investigated the above statements and offers the following response: Frontier review the account and we show that the rate has been corrected to reflect for the internet and a credit of was issued.Frontier has placed a way call to have Mr [redacted] speak with Dish regarding his monthly charges We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Frontier has investigated the above statements and offers the following response:Frontier advises that Mr [redacted] received credits for out of service concerns.Frontier further advises that Mr [redacted] was billed for one month of service, modem shipment, a broadband disconnection fee, and applicable taxes and surchargesFrontier advises that no payments were received from Mr [redacted] Frontier finds the balance of $is valid.Mr [redacted] cancelled services on July 15, 2016.Mr [redacted] did receive at least notifications of the balance prior to being sent to outside collections on September 24, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate them bringing this matter to our attentionThe Complaint states that: [redacted] advises that she has experienced numerous outages with her High Speed Internet serviceFrontier has investigated the above statements and offers the following response:Research shows Ms [redacted] subscribes to High Speed DSL for $34.99.Repair history shows trouble ticket reported 07/17/as internet light flashingThe ticket was closed 07/21/as fixed pair troubleAdvised customer turned down to 1.6mTested line and shows good numbers.Frontier advises that Internet Service speeds are based upon many factors,including newtwork congestion, customer location, customer equipment and WiFi network interferenceCustomer speeds may vary over timeA Frontier representative attempted unsuccessfully to reach Ms [redacted] A contact letter was sent on July 27, We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations

Frontier had no trouble reported on this account until March 8th A technician was promptly dispatched and equipment was replacedThe customer was made aware that there is a higher grade of DVR now available

Frontier CommunicationsComplaint Number: Company Code: FrontierCustomer Name: Eric *** Phone: 562-698-6849Thank you for referring the complaint of Erik [redacted] to our office for reviewWe appreciate Erik [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] feels that since Frontier made an accounting error we should credit back the monies debited to the account Frontier has investigated the above statements and offers the following response:Frontier investigated and found that Mr [redacted] made two payments ($+ $243.52) that totaled $that posted twice on the bill dates June 28, and the July 28, bill statement($887.04).Frontier located this error and debited $back to the account and this posted to the January 28, statementFrontier records indicate that Mr [redacted] has disconnected his services on February 20, 2017.Mr***’s current balance is $as of the February 28, statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I called Frontier and told agent I did not want Internet from Frontier, to close this account and agent gave me a confirmation # [redacted] to close this Internet Then I got another mail from my mailbox from Frontier with another new Internet account # [redacted] $55.45, so I called Frontier again telling them I did not want Internet from Frontier, and this time I am not responsible for this amount The agent name Paula listened carefully to what I was telling her, she asked me for sure I did not want Internet from Frontier and I said I did not want Internet from Frontier When I transferred my Tel service to So Cal Tel, I called Frontier first to tell them I want my Frontier Tel & Internet close ###-###-####--because I am transferring to So Cal--The Frontier agent I've spoken with said she'll close the Tel & INternet accvount ###-###-####, was given a confirmation # 65###-###-####7-to close this Tel & INternet account I received a bill of $for my Tel & internet Svc& paid for it Then a few weeks I received a new account from Frontier acct ####-###-####- [redacted] -total $55.79, and was beginning to wonder what this was all about because I did not want Internet from Frontier the first time I closed my ###-###-#### but paid it anyway for $thinking it's a left over of acct ###-###-#### I called Frontier again telling them what's going on--close this acct because I did not want Internet Frontier, so agent close ###-###-####-confirmation # [redacted] Then yesterday 9-I got another Frontier bill with another account [redacted] -091817-total $due 10-16-so I called Frontier again, talked to Paula and told her what's going on, that I am not responsible for this bill and the past bill of acct ###-###-#### even though I paid for it, explained to her I called Frontier telling them I did not want Frontier INTERNET & TELEPHONE service because I'm transferring to So Cal Tel., and I was given confirmation # as proof that I closed accounts, and I did not want Frontier INTERNET So Paula asked me for sure I did not Tel & INternet, and I said yes, I was given confirmation # to close the accounts, plus she gave me confirmation # to close the last account [redacted] Paula told me I'm not responsible for accounts, she'll drop charges for these accounts when I portered my Tel ###-###-#### to So Cal on 9-18- Paula said I will receive Closing Statements of these Closed Accounts @ different times, she said I will get Refund of my payments of these accounts closed I told her I did not want FRONTIER TEL & INTERNET from 9-18-and to the future I did not want FRONTIER TEL & INTERNET Svc Is this hard to understand? So when Paula was done telling me what she will do, I told her she's the best agent so far that I've spoken with, and I hope Frontier will get agents like Paula to listen more closely to what the customer is telling them I hope this matter will resolve with Frontier agent PAULA who has told me what she did and I hope I will not get another account from Frontier of another account and bill As far as I'm concern my Frontier iNTERNET ends this Oct3, so I will go to the Library to use their WIFI, or Starbucks Thank you, MrsME [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meI feel like they are doing the lowest amount possible considering my original complaint was for being charged the max price for the lowest speed and now this message tells me I was also being charged for a service I wasn't usingI say disfavor because it's nice for them to do that, but I still feel cheatedI have not got back in touch with Frontier due to my work hoursEmail is better for me because when I do get that free minute, I can respond Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Customer Cancelled services June 27, Frontier has investigated the above statements and offers the following response: Frontier canceled services on June 27, The order delayed posting to system billing and did not post to the July 25th bill cycle All the billing credits have been issued to the account and customer’s account balance is $We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Customer has been receiving two billings for internet, wants compensated for the high speed internet Frontier has investigated the above statements and offers the following response: · Frontier issued a disconnect service order [redacted] effective July 20, and issued credits $for the balance owed the customerThere is a credit balance of $to be refunded to the customerThe customer has been notified and is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter