Frontier Communications Corp.

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer is upset with missed installation appointments Frontier has investigated the above statements and offers the following response: Frontier investigated account and found that the customer installation appointment had been rescheduled multiple timesFrontier issued credit of $to cover first month of chargesCustomer satisfied with credit and given my direct contact information for future issues We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterTell us why here

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Revdex.com bringing this matter to our attention The Complaint states that: [redacted] indicates that Frontier has not come out to install her new serviceFrontier has investigated the above statements and offers the following response: Frontier sent out a technician on October 30, and installed the serviceFrontier called and confirmed that the service is installed and working on October 30, at 3:pm ESTFrontier advised we will credit the first bill once it is billed to the customerWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

According to the complaint: Ms [redacted] advises that she has had issues reaching Frontier’s Customer Service and Technical support departments both by phone and chatMs [redacted] advises that she is experiencing issues with her Frontier Video services and boxes rebooting Frontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience that Ms [redacted] has experiences when attempting to report issues she’s having via chatFrontier advises that a technician visited Ms [redacted] ’s home on July 18, and resolved video issuesFrontier advises that despite our best efforts we were unable to reach Ms [redacted] in regards to this complaintDirect contact information was provided

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attentionThe complaint states that: Ms [redacted] advises that she has had multiple issues with her billing and working service since she set up her service in September when she moved to a different apartment in the same buildingFrontier has investigated the above statements and offers the following response: Frontier investigated and found that a new install order was placed to set up service at her new apartment and completed on October 5, instead of transferring her service which caused her to end up with two accounts and billing address was incorrect which caused billing issues.Frontier advises that her service was temporary shut down and credits were applied to both of her accounts and service was back working on December 13, at her new apartment.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful and left a message that included direct contact informationWe apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier CommunicationsComplaint Number: Company Code: FrontierCustomer Name: Eric *** Phone: 562-698-6849Thank you for referring the complaint of Erik [redacted] to our office for reviewWe appreciate Erik [redacted] bringing this matter to our attention.The Complaint states that:Mr [redacted] feels that since Frontier made an accounting error we should credit back the monies debited to the account Frontier has investigated the above statements and offers the following response:Frontier investigated and found that Mr [redacted] made two payments ($+ $243.52) that totaled $that posted twice on the bill dates June 28, and the July 28, bill statement($887.04).Frontier located this error and debited $back to the account and this posted to the January 28, statementFrontier records indicate that Mr [redacted] has disconnected his services on February 20, 2017.Mr***’s current balance is $as of the February 28, statementWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.Frontier Specialist: James N [redacted] Department: Customer Relations

Feels the $credit is low and would like to discuss further with FrontierFrontier has investigated the above statements and offers the following response: Frontier spoke with the customer Frontier has committed to following up with the customer once the first bill generates

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is still not what happenedThe statement of resolution implies I agreed with them that someone came and installed cable in my home and that they refunded my fine as a courtesy UntrueThey only issued the credit because I called to close my service and a tertiary employee in "retention" (not directly related to the complaint) waived it to keep the service goingWhen I told Anne(sp?) this on her first phone call (of 2) from the fraud/Revdex.com department, ironically, she argued with me that it had not been done and I was wrong about that too For them to later take credit for it via the fraud/Revdex.com department in a letter to you, as if they were being forthright and generous, is disingenuousTheir reply to you is misleading to you, giving the impression of honest and forthcoming business practicesI am not satisfied with the outcomeThey have not satisfied the charge of fraud, only waived the fee they were charging for it Again, I got the fee's credit by calling to close the account, not by their resolution of the fraud or mutual agreement that they came and hooked up seven televisions in my homeI want it off my credit report I have contacted [redacted] Offices to inquire if they are interested in a class-action lawsuit against Frontier, as even a plebeian internet search of their service in zip code [redacted] will reveal that this is not an isolated incidentThe resolution is: Fee gone - doneCredit cleared - not I don't need a letter of apology or sorry, an admission of anything, any more communication, nothingI want the fee removed from my credit as being late, as I continue to argue it was not correct Regards, Dr [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate them bringing this matter to our attentionThe Complaint states that: [redacted] advises that she has experienced numerous outages with her High Speed Internet serviceFrontier has investigated the above statements and offers the following response:Research shows Ms [redacted] subscribes to High Speed DSL for $34.99.Repair history shows trouble ticket reported 07/17/as internet light flashingThe ticket was closed 07/21/as fixed pair troubleAdvised customer turned down to 1.6mTested line and shows good numbers.Frontier advises that Internet Service speeds are based upon many factors,including newtwork congestion, customer location, customer equipment and WiFi network interferenceCustomer speeds may vary over timeA Frontier representative attempted unsuccessfully to reach Ms [redacted] A contact letter was sent on July 27, We trust that this information will assist you in closing this complaintWe regret any inconvenience that [redacted] may may have experienced as a result of the above matter.Frontier Specialist: Amy B [redacted] Department: Consumer Relations

Tell us why here Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Mr [redacted] , at ###-###-####, states that he had experienced an outage with his Frontier landline telephone service and would like the issue fixed as soon as possible Frontier has investigated the above statements and offers the following response: On May 26, Mr [redacted] ’s Frontier landline telephone outage was reported On May 27, a Frontier technician was out to Mr [redacted] ’s location and had installed a new “ont” and power supply, in which had resolved Mr [redacted] ’s outage I have spoken with Mr [redacted] today, June 7, and have confirmed with Mr [redacted] that his services are on and working properly Mr [redacted] is satisfied with the resolution We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is requesting her deposit be refundedFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and provides the following information Ms [redacted] ’s Internet service was set up and wired to her address on July 15, and disconnected on July 27, Ms [redacted] ’s deposit was applied as a credit on the October 31, bill statement This resulted in a refund in the amount of which was generated on November 25, 2016.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Frontier has investigated the complaint and offers the following response: Frontier issued credits for Mr [redacted] ’s account on September 9, which appeared on his September billing statement

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: [redacted] advises that he was billed incorrectly on his Frontier account Frontier has investigated the above statements and offers the following response: Research shows service order [redacted] completed November 3, installing service Records AAccount notes show on September 22, Mrs [redacted] was advised that the monthly fees were $excluding applicable taxes and surchargesA credit of $was issued for the price difference for quoted install chargeAccount notes show Mrs [redacted] was advised that the $did not include the DVR rental equipment A Frontier representative attempted unsuccessfully to reach Mr [redacted] A contact letter was sent on January 25, We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter Frontier Specialist: Amy B [redacted] Department: Consumer Relations

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] I called Frontier and told agent I did not want Internet from Frontier, to close this account and agent gave me a confirmation # [redacted] to close this Internet Then I got another mail from my mailbox from Frontier with another new Internet account # [redacted] $55.45, so I called Frontier again telling them I did not want Internet from Frontier, and this time I am not responsible for this amount The agent name Paula listened carefully to what I was telling her, she asked me for sure I did not want Internet from Frontier and I said I did not want Internet from Frontier When I transferred my Tel service to So Cal Tel, I called Frontier first to tell them I want my Frontier Tel & Internet close ###-###-####--because I am transferring to So Cal--The Frontier agent I've spoken with said she'll close the Tel & INternet accvount ###-###-####, was given a confirmation # 65###-###-####7-to close this Tel & INternet account I received a bill of $for my Tel & internet Svc& paid for it Then a few weeks I received a new account from Frontier acct ####-###-####- [redacted] -total $55.79, and was beginning to wonder what this was all about because I did not want Internet from Frontier the first time I closed my ###-###-#### but paid it anyway for $thinking it's a left over of acct ###-###-#### I called Frontier again telling them what's going on--close this acct because I did not want Internet Frontier, so agent close ###-###-####-confirmation # [redacted] Then yesterday 9-I got another Frontier bill with another account [redacted] -091817-total $due 10-16-so I called Frontier again, talked to Paula and told her what's going on, that I am not responsible for this bill and the past bill of acct ###-###-#### even though I paid for it, explained to her I called Frontier telling them I did not want Frontier INTERNET & TELEPHONE service because I'm transferring to So Cal Tel., and I was given confirmation # as proof that I closed accounts, and I did not want Frontier INTERNET So Paula asked me for sure I did not Tel & INternet, and I said yes, I was given confirmation # to close the accounts, plus she gave me confirmation # to close the last account [redacted] Paula told me I'm not responsible for accounts, she'll drop charges for these accounts when I portered my Tel ###-###-#### to So Cal on 9-18- Paula said I will receive Closing Statements of these Closed Accounts @ different times, she said I will get Refund of my payments of these accounts closed I told her I did not want FRONTIER TEL & INTERNET from 9-18-and to the future I did not want FRONTIER TEL & INTERNET Svc Is this hard to understand? So when Paula was done telling me what she will do, I told her she's the best agent so far that I've spoken with, and I hope Frontier will get agents like Paula to listen more closely to what the customer is telling them I hope this matter will resolve with Frontier agent PAULA who has told me what she did and I hope I will not get another account from Frontier of another account and bill As far as I'm concern my Frontier iNTERNET ends this Oct3, so I will go to the Library to use their WIFI, or Starbucks Thank you, MrsME [redacted]

Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer’s concernIt was found that ###-###-#### is considered a long distance call.Frontier also verified that ###-###-#### was dialing correctly from the frame.A Frontier repair consultant has been in direct contact with Mr [redacted] on September 19, and explained our findings We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

Thank you for referring the complaint of Mrs [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Internet service was out for over a week Was unable to get an answer regarding the issueWould like a credit for the time they were without service Frontier has investigated the above statements and offers the following response: Frontier found that there was a known issue in the area and a number of customers were impacted Frontier did fix the problem on January 4, 2017.Frontier has issued a one month credit toward the Internet service.Frontier continues to work toward a solution that will improve Mrs [redacted] ’s Internet Service A Frontier Representative is checking with Engineering and will advise Mrs [redacted] of the forecast We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To date no check has been received at the address on file for the accountI request that Frontier re-issue a check and mail to the address on the account.] Regards, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have the contact number to call if the problem starts again Regards, [redacted]

Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed concern regarding his internet going out around 7:PM around the entire county He stated he experiences this issue three – five days per week.Our records indicate upon receipt of this complaint, the matter was escalated to technical support Technical support advised attempts to reach Mr [redacted] had been unsuccessfulOn March 8, 2018, Mr [redacted] was contacted and he advised he had already requested the cancellation of service We confirmed on March 5, 2018, the order [redacted] was created to disconnect the account The order is scheduled for completion on April 2, 2018.We apologized to Mr [redacted] for the difficulty he experienced as a result of the above matter Should he wish to discuss this matter further, I can be reached at 844-320-EXT 111-3143Sincerely,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: Customer has been receiving two billings for internet, wants compensated for the high speed internet Frontier has investigated the above statements and offers the following response: · Frontier issued a disconnect service order [redacted] effective July 20, and issued credits $for the balance owed the customerThere is a credit balance of $to be refunded to the customerThe customer has been notified and is satisfiedWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

The Complaint states that: · Billing DisputeMs [redacted] states she was advised services at her new address would be $with taxes and fees include, with HBO free for months Frontier has investigated the above statements and offers the following response: · Frontier has placed an adjustment on Ms [redacted] account as a one-time courtesy· Frontier advises Ms [redacted] is now subscribed to Simply FiOs 50/50, FiOs TV Preferred with set top box and HBO for the monthly recurring price of $before taxes and applicable fee until 5/24/· Frontier has contacted Ms [redacted] , she was not happy with this offer· Frontier has provided direct contact information should Ms [redacted] require further assistance We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter