Frontier Communications Corp.

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attention The Complaint states that: Mr [redacted] had an appointment to install service at his new address on July 25, and the technician did not arrive on that dateMr [redacted] stated that he advised Frontier that, if Frontier could not install on July 25, 2016, he would like to cancel the serviceMr [redacted] stated that Frontier agreed to a contract cancellation with no Early Termination Fee.Mr [redacted] stated that he called Frontier when he received another bill indicating the account was still open Frontier has investigated the above statements and offers the following response: Frontier confirms that the account was disconnected August 29, Mr [redacted] was not billed an Early Termination Fee.Frontier credited Mr***’s account for the time period of July 25, to August 29, A final bill will be issued showing a credit balance for Mr [redacted] and we will send him a refund check for the credit balance We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. Regards, [redacted] My internet is still not good..not what they promise..even after they repaired phone line.You are welcome to come and check the speed..sometimes..ten minutes for a page to load..not satisfied..

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To date no check has been received at the address on file for the accountI request that Frontier re-issue a check and mail to the address on the account.] Regards, [redacted] ***

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attentionMr [redacted] is disputing his bill for services from Frontier: - The bill is to be $plus taxes and surcharges which has failed to happen Frontier has investigated the above statements and offers the following response: - Frontier has agreed to offer Mr [redacted] his FiOS services of FDV/100M/Preferred HD, DVR, HD STB, HBO and WIFI router for $per month plus taxes and surcharges until April 28, - Frontier spoke to Mr [redacted] on February 21, to confirm the agreement on the monthly rate and a follow up was scheduled for May 15, when current pronation expiresWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate Mr [redacted] bringing this matter to our attention The Complaint states that: Customer is upset with missed installation appointments Frontier has investigated the above statements and offers the following response: Frontier investigated account and found that the customer installation appointment had been rescheduled multiple timesFrontier issued credit of $to cover first month of chargesCustomer satisfied with credit and given my direct contact information for future issues We trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matterTell us why here

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This is still not what happenedThe statement of resolution implies I agreed with them that someone came and installed cable in my home and that they refunded my fine as a courtesy UntrueThey only issued the credit because I called to close my service and a tertiary employee in "retention" (not directly related to the complaint) waived it to keep the service goingWhen I told Anne(sp?) this on her first phone call (of 2) from the fraud/Revdex.com department, ironically, she argued with me that it had not been done and I was wrong about that too For them to later take credit for it via the fraud/Revdex.com department in a letter to you, as if they were being forthright and generous, is disingenuousTheir reply to you is misleading to you, giving the impression of honest and forthcoming business practicesI am not satisfied with the outcomeThey have not satisfied the charge of fraud, only waived the fee they were charging for it Again, I got the fee's credit by calling to close the account, not by their resolution of the fraud or mutual agreement that they came and hooked up seven televisions in my homeI want it off my credit report I have contacted [redacted] Offices to inquire if they are interested in a class-action lawsuit against Frontier, as even a plebeian internet search of their service in zip code [redacted] will reveal that this is not an isolated incidentThe resolution is: Fee gone - doneCredit cleared - not I don't need a letter of apology or sorry, an admission of anything, any more communication, nothingI want the fee removed from my credit as being late, as I continue to argue it was not correct Regards, Dr [redacted] ***

Thank you for referring the complaint of [redacted] to our office for review. We appreciate RevDex.com bringing this matter to our attention. The Complaint states that: Mr. [redacted] states that he has not received the promised refund for time without working service. Mr. [redacted] would like the offered refund he was promised. Frontier has investigated the above statements and offers the following response: Frontier review the account record indicate there were three different repair tickets placed for issues in 2017. There was a ticket placed on report date February 17, May 4 and then another on May 12. Frontier issued total credit adjustments for time out of service of $19.15 for the thirteen total days without working internet serviceFrontier advises refund for time-out-of service adjustments are given from the date issue is reported to the date of completed repair.Frontier spoke with Mr. [redacted] again on August 22, 2017 and set the expectation that he must call to customer service to report issues for documentation and adjustment purposes. As a courtesy we have applied a one-time $25.00 credit to his account. We trust that this information will assist you in closing this complaint. We apologize for any inconvenience that [redacted] has experienced as a result of the above matter.

Frontier has investigated the above statements and offers the following response: Frontier has investigated the customer’s concernIt was found that ###-###-#### is considered a long distance call.Frontier also verified that ###-###-#### was dialing correctly from the frame.A Frontier repair consultant has been in direct contact with Mr [redacted] on September 19, and explained our findings We trust that this information will assist you in closing this complaint We regret any inconvenience that [redacted] may have experienced as a result of the above matter

According to the complaint: Ms [redacted] advises that she has had issues reaching Frontier’s Customer Service and Technical support departments both by phone and chatMs [redacted] advises that she is experiencing issues with her Frontier Video services and boxes rebooting Frontier has investigated the above statements and offers the following response: Frontier apologizes for the inconvenience that Ms [redacted] has experiences when attempting to report issues she’s having via chatFrontier advises that a technician visited Ms [redacted] ’s home on July 18, and resolved video issuesFrontier advises that despite our best efforts we were unable to reach Ms [redacted] in regards to this complaintDirect contact information was provided

Thank you for referring the complaint of Ms [redacted] to our office for reviewWe appreciate Ms [redacted] bringing this matter to our attention The Complaint states that: Ms [redacted] is requesting her deposit be refundedFrontier has investigated the above statements and offers the following response: Frontier has investigated Ms [redacted] ’s account and provides the following information Ms [redacted] ’s Internet service was set up and wired to her address on July 15, and disconnected on July 27, Ms [redacted] ’s deposit was applied as a credit on the October 31, bill statement This resulted in a refund in the amount of which was generated on November 25, 2016.Frontier attempted to reach Ms [redacted] to advise of the above but was unsuccessful Frontier left a message for Ms [redacted] that included direct contact informationWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that Ms [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for review We appreciate him bringing this matter to our attention.In the complaint Mr [redacted] expressed concern regarding his internet going out around 7:PM around the entire county He stated he experiences this issue three – five days per week.Our records indicate upon receipt of this complaint, the matter was escalated to technical support Technical support advised attempts to reach Mr [redacted] had been unsuccessfulOn March 8, 2018, Mr [redacted] was contacted and he advised he had already requested the cancellation of service We confirmed on March 5, 2018, the order [redacted] was created to disconnect the account The order is scheduled for completion on April 2, 2018.We apologized to Mr [redacted] for the difficulty he experienced as a result of the above matter Should he wish to discuss this matter further, I can be reached at 844-320-EXT 111-3143Sincerely,Felicia T***Executive Customer RelationsFRONTIER COMMUNICATIONS

Frontier has investigated the above statements and offers the following response: · Frontier has made multiple attempts to contact Mr [redacted] that have been unsuccessful· On July 3, Frontier sent a no contact email to the address listed in the complaint, providing direct contact information should Mr [redacted] require assistanceWe trust that this information will assist you in closing this complaint We regret any inconvenience that Mr [redacted] may have experienced as a result of the above matter

Thank you for referring the case of [redacted] to our office for review We appreciate you bringing this matter to our attention.The customer’s FiOS Extreme HD increased $per month per the notice on their November billing statement.To satisfy this case we have issued a one-time lump sum credit of $on March 3, (months x $per month = $24.00) The customer’s current term expires on June 21, We called the customer on March 3, and gave direct contact information.We apologize for any inconvenience this may have caused the customer We trust this information will assist you in closing this case.Frontier Communications

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate [redacted] bringing this matter to our attentionThe Complaint states that: [redacted] states he been billed for an Internet activation fee that he was advised would be free [redacted] he also has been charge an early termination fee for lowering his Internet speedFrontier has investigated the above statements and offers the following response: Frontier advises upon reviewing the account our records indicate that the first billing statement did not have the promotions applied and the account was billed for an activation fee.Frontier advises upon reviewing the account our records indicate the following billing statement of May 1, has the activation fee adjusted and credited the promotions that were not on the prior billFrontier advises upon reviewing the account our records indicate the account had the appropriate discounts moving forward.Frontier advises upon reviewing the account our records indicate that the account incurred an early termination fee due to lowering the speed of the internet which is a valid charge which is part of our terms of service within a contracted accountFrontier advises that it has spoken to [redacted] on August 30, and advised [redacted] of the adjustments and billingWe trust that this information will assist you in closing this complaint We apologize for any inconvenience that [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below The previous owners debt should have nothing to do with meMy credit check has nothing to do with another persons debtIt should be against the law to have my credit report run and used to check previous owners debtMy credit could potentially be compromised every time it is checkedEven if its only a couple points (according to Mark F [redacted] from Frontier)That is not something I would have ever agreed toI also believe legal action should be taken because of their protocol Regards, [redacted] ***

Thank you for referring the complaint of Mrs [redacted] to our office for reviewWe appreciate her bringing this matter to our attention The Complaint states that: Internet service was out for over a week Was unable to get an answer regarding the issueWould like a credit for the time they were without service Frontier has investigated the above statements and offers the following response: Frontier found that there was a known issue in the area and a number of customers were impacted Frontier did fix the problem on January 4, 2017.Frontier has issued a one month credit toward the Internet service.Frontier continues to work toward a solution that will improve Mrs [redacted] ’s Internet Service A Frontier Representative is checking with Engineering and will advise Mrs [redacted] of the forecast We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mrs [redacted] has experienced as a result of the above matter

Thank you for referring the complaint of [redacted] to our office for reviewWe appreciate him bringing this matter to our attentionThe Complaint states that: Mr [redacted] states that his internet service has been delayed for days He says that his internet was to be connected as a new account, after his roommate’s internet account was closed Mr [redacted] states that the service doesn’t work after a tech was supposed to be dispatched, and he was transferred between departments when calling FrontierMr [redacted] is requesting that his service be connectedFrontier has investigated the above statements and offers the following response: Frontier records show that Mr [redacted] placed an order for new service on 4/25, which was scheduled to be installed on 4/ There was an order placed to disconnect the former service placed that same day, and was due for 4/Mr***’s subscribes to Frontier FIOS Internet with requires a physical installation, and cannot be connected remotely The field schedule was removed from Mr***’s new service order due to Frontier rep error and it completed without the necessary dispatch Review of the account history shows he was transferred between the sales and service departments due to confusion on whether his service was new or existing Frontier apologizes for any inconvenience this may have causedReview of the account history show that Mr***’s internet was connected on 5/8/when a technician was dispatched to the premise on a trouble ticket A $courtesy credit has been issued for the delay and will post on his first billing statement We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I have the contact number to call if the problem starts again Regards, [redacted]

Frontier has agreed to issue a $adjustment to Mr [redacted] 's account for months

Frontier Communications Thank you for referring the complaint [redacted] to our office for reviewWe appreciate his bringing this matter to our attention The Complaint states that: Frontier is attempting to charge Mr [redacted] an early termination fee for stopping serviceFrontier advised that Mr [redacted] had renewed his service, but that was cleared up by a supervisorMr [redacted] ported his services to another providerMr [redacted] received bills on two accounts: [redacted] -and [redacted] - Frontier has investigated the above statements and offers the following response: Mr***’s account [redacted] -was the original accountFrontier account notes indicate a request to cancel this account on September 27, Each bill generated by Frontier clearly identified the account was in a contractThis was not on page of the bill under Important Customer Information: Your High Speed Internet agreement will automatically renew effective 09/14/ As you agreed, your Frontier service includes a or year term commitment with automatic renewal at then applicable pricing and an early termination fee of up to $depending on your bundle of servicePlease call Frontier if you have questions about the applicable early termination fee or at least days prior to your renewal date above if you wish to cancel your auto-renewalAs noted on page of every bill, visit Frontier.com/terms, Frontier.com/tariffs or call Customer Service for other important service Terms, Conditions, and PoliciesA $Early Termination Fee was charged to the account on the October 25, bill statement In this instance, the termination fee has been credited back to the accountIn order for a telephone number to be eligible to port to another provider, the number is required to be active with the current provider Account number [redacted] -was set up October 20, to allow the number to be ported The number was ported out on October 27, A new bill was generated on [redacted] -as of October 25, A new bill will generate on November 25, 2016, pro-rating credit back to October 27, The remaining balance will be valid We trust that this information will assist you in closing this complaint We apologize for any inconvenience that Mr [redacted] has experienced as a result of the above matter Frontier Specialist: Brian M [redacted] Executive Customer Relations