Frontier Communications

I needed internet for school and was told that Frontier was the only provider in my area. I needed it to be affordable and I needed to be able to be accessible to my devices for school. The price was kinda steep for what they were offering but I thought they were the only one in town so I signed up with them. Now I have been with them for 4 months and they are turning my service off. Not because I never paid- nope I pay every month. There is an "service fee" on my bill that never got resolved and because I am only paying what I was told I would pay they are turning my service off. I am disabled. My income is very fixed and I spent 3 hours on the phone even tonight trying to work something out with them and they don't want to work anything out. The thing that makes it worse I feel like is the fact that they were charging me more then their local competitors and the internet was down about 65% of the time. I always have to do my homework at school because the internet doesn't even work. This is all messed up:(

This company should be SHUT DOWN. They will continue to charge you fraudulently even after you port your number to a different service.
Recommendation to everyone reading this: call your local news outlets and recommend they do a story on this company. (look at their rating on the Revdex.com)
Perhaps through all of our efforts the world may be rid of an incorporated scammer.
P.S. If I could give negative stars, I would.

Called Frontier Communications to set up service. Was quoted a price higher then online price. Had to call back to get that corrected. Install tech never showed up for their scheduled installation time.

Frontier Communications is horrible - I have had nothing but problems since July coming forward with many many more up to today... their customer service is nonexistent - no one at that company cares about the customer!!!! Right up to the President's office! They make more mistakes than any other company... over billing when we were not even at the residence - turning off my service even though I am on Auto-Billing - charging me then reversing it - lost my order - can't send someone for a week and a half!! and on and on and on ....

Frontier is a terrible ISP with questionalbe tech support. Consistently down, with frequent streaming/buffering interruptions in my area. I do not recommend Frontier to anyone looking for an internet service provider.

Frontier charged myself and my wife for a months worth of service on two accounts. I have tried to fix this multiple times. They have been professional over the phone but continue to give me the run around on how this will be fixed.

Can't get an answer out of customer service or technical support, even after providing the account number, passcode, address, and name. They just keep probing for personal information.

I called Frontier because I thought I was paying too much for my internet service. I was paying about $49/month for 25/25 internet. After discussing the issue, the representative told me I qualified for $14.99/month for 50/50 a month. Yes, this price sounded too good to be true. I asked her multiple times if she was certain that price was correct. She told me she was certain. A few days later a $61 bill was generated for the 50/50 internet. I told the representative what happened and she told me that my internet plan is 54.99 plus taxes. The rep could not even fess up to the mistake. After discussing it further the rep told me the best she could do was give me 44.99/month plus taxes for the 50/50 internet.

I asked if I can be refunded the difference since the other rep told me an incorrect price. She said no. After pushing the issue she finally agreed to give me a $10 credit in the next bill. It was fair for me to ask for the difference back because I never agreed to the $54.99 pricing. Yet I was met with cold indifference and attitude like I did something wrong. Horrible customer service. I did not even get an apology.

I've had nothing but issues with frontier. I renewed my contract with Verizon but they did not inform me that they were bought out by Frontier. I've had nothing but issues with Frontier since the switch over. I've never had a single month without having to call customer service. They did not honor my contract with Verizon. They kept charging me more every month. When I called customer service. They saw that I was being over charged but there was nothing anyone could do about. For me to pay the price on my contract. I had to call customer service every month and have them charge me the right amount.
So when my contract was up, I had to stay with Frontier because they are the only half way decent company available in my area. I had TV, Phone, and Internet through Frontier. I took away the TV and Phone. Just switching over was a nightmare. They had to close my old account and start a new one. When I called about yet another issue. The customer service agent SIGNED ME UP FOR SERVICES I DID NOT WANT. She even scheduled a tech to come out. I called and talked to a manager. The manager listened to my call and apologized profusely.
I have many more issues with the company but won't waste any more space on it. I'm just waiting for *** to come to my area so I never have to deal with this horrible company again.

So I have had Frontier Fios for almost six months now. Initially, it took a month and a half for them to come install it. I actually got my first bill before they ever step foot on my lawn. I figured it was from all the new customers they where getting and I left it at that. Our first router for 50/50 internet barely hit 30/10 on all speed tests then eventually stopped working altogether. This happened within the first three months. It took them three weeks to come out and "fix" my connection issues. The tech told me that the router I was supplied with had been obsolete for a year now and gave me a "new" router. It worked for about two weeks. It began to cut off the connection completely over and over and over again and again speed test show that it is around 25/15. I called last week to make and an appointment to fix my issue and also to upgrade my speed maybe the speed is the issue. They gave me an appointment for 17 days from then!!! I would NEVER recommend anyone to get this service. The customer service sucks, the service sucks, the wait time for service sucks everything sucks about this service. Cant wait till Google internet comes.

Frontier is not abiding by an agreement made between myself and a sales agent. The agent on an online chat agreed that Frontier would provide all services including phone, TV and Internet 75 speed with a 2-year agreement and right to cancel without penalty at any time for a decent price. Next day the TV channels were removed. I called to find out why and the phone agent said that the chat agreement was not a price that should have been offered. After several hours on the phone with her, I agreed to a reboot so that channels could get restored and a promise from her that she would call in the morning to reinstate the offer. When she didn't call, I called and was transferred to a manager who assured me the channels would be restored and the price would be the amount agreed upon. That was a month ago. Today upon opening my account info online I see that the charge is $150 MORE THAN the agreement. I've been sent to another department - Escalations! - and am awaiting resolution. I believe legally they are bound to abide by their written agreement. I know that morally they are. I'll see whether they do the right thing.

This company is very shady & also has shady people working there. I think that their workers are gathering information to sell or do something fraudulent with it. I called here because my internet was down and they asked me for my name, address, DOB, and phone number. The guy on the phone said it's to protect my security. I told him I am not comfortable providing this much info to some random person over the phone; especially when that info isn't relevant to my call. I hung up and called to get someone else who wanted just as much information but not my DOB. I don't know why you need to verify all of this linked information just bc my internet isn't working. If I was calling to open an account, then I can understand this. How is me giving all my information going to help protect me from fraud?? What thief calls to say "my internet is down".
My bank doesn't even ask me that much personal info at once. You can do so much with the collective info of DOB, full name, address, and phone number. I'm not given this info to some 21 y/o underpaid dork so THEY can gain access to my entire life. These people are making very little money and have really nothing to lose. Only thing I can gather from tech support asking for this sort of info is reps trying to sell it. Shady company with shady people. I asked for a supervisor to report this & verify that they should be asking for all of this info and OF COURSE the call is ended. I recorded the call and would love to share.

Ripped me off for 75.00 charge because I downgraded service to internet only because their cable package SUCKS. Will be going back to spectrum as soon as this billing cycle over. Avoid them at ALL costs. Poor customer service, isn't it the supervisor's job to calm down customers not escalate the problem? Will tell everyone I know to stay away.

this company should be shut down right away, I was a happy Verizon Fios customer for many years, and only 2 years with Frontier after it switched, already ripped me off for hundreds of dollars, they always charged more than what they promised, and I have to spent days (not hours) to deal with customer service, and never got it fix, enough is enough, put this company in jail and pay everyone back the hard earn money!!!

I attempted to get Frontier service. A few days before I was scheduled for installation, I received a call from them that the previous service was still on. I called the landlord and it sounded like they had some prior issues with the service and encouraged me not to go with Frontier. They said they called to cancel and was told their account had already been cancelled. They had asked to speak with a manager at Frontier and was told that 1 would call them back which never happened. I then called and asked to confirm that the previous resident service had been cancelled myself so that I could get my service connected. The Frontier support assured me that it was and that there wouldn't be any issues. When the Frontier installation guy came to install my service he could not because he said the service for the previous residents had not been cancelled. Super frustrating and total waste of time. I have cancelled Frontier. I am hoping that there will not be any issues when my new service provider attempts to set me up but not so confident.

I recently signed up with Frontier Communications for internet service for my business in Tampa, Florida. They used my personal gateway router but still charged me for the router and continue to charge a monthly fee for a router. Even after numerous phone calls, they refuse to give me credit for the router. Also, since this was a new connection, they had to first run cables. The customer service rep suggested that she would put a default plan in the system before the service is activated. Now that the service is activated, they refuse to give me the new customer promotional prices!! I am cancelling the service!! Never again going back to them!!

Worse company ever! Got stuck with them after they bought out Vios. Anytime you call them the rep on the other end has no clue what to do! I have called 4 times in the last week to get my router exchanged and have got 4 different reasons and excuses, open tickets, says a manager will call me back blah blah blah. They need to be put out of business fast!

Frontier Communications has been a terrible company to work with. They sold me a plan and put me on another plan resulting in calling them monthly for 4 months in a row until it was resolved and I'll never know if it ever really was fixed. Then I moved to Florida and they said I couldn't get TV but it turns out I was able to get TV and internet. The only reason I used them as they had me locked in a contract. Now I tried to pay my bill online to close my old account but the system wasn't working. I was told it was maintenance on system and to try later. Today they said it wasnt maintenance--it was because the old account was deactivated. I spoke with Aizohbay ID#725 and he wouldn't waive a $4.50 fee so I could pay my bill via phone. I asked to speak to a supervisor and he didn't patch me through.

I've had absolutely terrible experience with Frontier Cable. They are dishonest, try to trick their customers, and take forever to make an appointment.

I scheduled a service request to have Frontier to come out and move my router to a new location. They scheduled 3 different dates and did not show up.