Frontier Communications

Are there any other Frontier costumers that would like to engage in a class action suit against frontiers false advertising and horrible service? Without getting into too much detail, I enrolled in the Jan 17 bundle promotion: Voice, Internet and *** for $87.99 After countless calls and hours on the phone the lowest I can get my bill down to (all of the most basic services) is $150! On my last call, I was conferenced on with *** and Frontier and the *** person basically lost her patience with the Frontier person and said you are ripping off customers and giving *** a bad name.

Wanted to close account due to services not working. Told me they would fix it and take care of me with credits due back for down time. Strung me along for 6 months, finally canceled the account, and wouldn't refund because 1) they only refund back 90 days (so they said) and 2) they said the service wasn't completely out. Lied about circumstances surrounding my problem just to avoid having to refund me.

Unable to help you block phone numbers from people harassing landline despite having said feature available. Customer service to corporate unable to fix the issue.

The worst customer service ever. We switched to FrontierTV a year ago, it took weeks and hours of phone time to even set the account up. That should have been my first clue of how their customer service operated. We were to receive a gift card as a new customer, once again it took hours of phone time before we received a redemption code that worked. (The first 3 wouldn't work)
Now after a year our "2 year contract" has had a price increase because one of the "promos" fell off our contract. Once again I've spent several hours trying to resolve this issue, I've given up, I have a job and do not have the time to be put on hold for a hour at a time. Mmmmm they tell you whatever it takes to get you to sign up and then when you get the bill it's something different. Or they increase the price and you have no recourse but to accept it.
FrontierTV is in our backyard, they employ our neighbors and relatives and yet they treat people like crap.
Once our "contract" is over we will not contract with any other cable tv provider, local Chanel's, ***, and our *** is all we'll need. Less expensive and a whole lot less trouble.

Absolutely horrendous customer service. I am trying to use the "parental control" filters to block objectionable web sites. I can access the "parental control" options page on my router controls, and I can enter data that should configure the router to block the sites in question. However, the filters simply do not work. After spending about 4 hours on the phone being put on hold, transferred around and disconnected multiple times, I finally reached someone who tried to upsell me to an additional product for an additional fee to purchase what she swore really, truly, honestly, would work to block these sites.
"I have used these controls in the past, and in fact I have some on my router right now that are working," I said. "Right now, I am having a problem in that I cannot block certain sites that I should be able to block. I don't want to buy an add-on. I want someone to walk me through the steps necessary to add these sites to the existing parental control list."
Blah, blah, blah.
"This is not helpful," I said. "I would like to talk to technical support, please."
"I AM technical support," this person said.
"No you're not. You're sales. You're trying to upsell me, and I'm not buying."
So I'm back to a very basic control setup on my router. I am unable to use the finer controls that I would like. Frontier customer service evidently is unable to advise how to set the controls as advertised, if they even know this theoretical capability exists.
*** cannot come to my area soon enough. I plan to dump these clowns so fast their heads will spin.

I saw advisement of Frontier that offer Amazon gift card so I called to sign up for internet service but I got talked into getting the tv service too and was offered $300 A gift card. That was August of 2016. They said that I will have my gift card mail to me in November. But I never got it. I even talked my friend to sign up too an he never got his gift card either. When we called, was told that there was no record of such offer. Beware of any offer from them, you are stuck with them or pay penalty if cancel early. Either way they make money off of you. They are just dishonest.

I am absolutely furious and disgusted with Frontier Communications. First of all, I tried to transfer my service three months ago. The service was to be cancelled at my old address and a new order put in to hook up service at the new address. They never showed up for the appointment. I called back and spent another hour on the phone with someone else, who said they entered in my information incorrectly. I made another appointment. They didn't show up again. This time, they left a message stating that they did not go out to that location and could not provide service to me. Now, three months later, I receive a bill forwarded to my new address that they have been charging my account for services at the old address. When I call to straighten out the issue, I spoke with one person, who told me that the service was never cancelled at the old address, and then she proceeded to keep me on the phone for the next 1.5 hours before transferring me to the cancellation department. The man on the end of that line kept talking over me while I was explaining (again) what was going on and that I just wanted the bill cancelled out. He then told me that he was charging me for closing the account and that it would just go to collection if I didn't pay it. I asked him to transfer me to a supervisor because I should not be charged when they are unable to provide the service. He became very snarky and hung up on me instead of transferring me, making that a huge waste of time. Nothing was accomplished. No credit put on the account. Just another fraudulent charge. The customer service for this company is absolutely horrendous. If I could give 0 stars, I would!

Horrible customer service and tech support asked me to call electrician to fix Internet. When it wasnt the case .

Dear Frontier - You guys should be ashamed of yourself. I cancelled back in May. No one actually closed the account. You continued to illegally withdraw funds from my checking account and then when I called on July 4th and July 6th, you lied about refunding it back to my checking account within 5-7 business days. On July 26th when I called to say I had not received the funds yet, I was informed that my account was STILL not closed and that you didn't have the ability to credit my checking account now because you closed it before sending the refund, so now had to send it on a prepaid card and it would take 6 weeks. Well its been 6 weeks. I received a bill from you in the amount of -$32. Where is my $80 citi prepaid card at? This is getting ridiculous. From the other fb and Revdex.com reviews it seems that this is a very common practice for you to do this to customers - keep charging them and never refund their money. I call and get placed on hold for over 20 minutes just to get switched to another department and then just get hung up on.

I have had Frontier for internet service for 5 years so I could work from home. Next best thing to a paper cup and string. Not sure how they stay in business. I have heard all the excuses from them. Believe me if I had another choice, I would take it. The speeds are half of what they say. Upload is about -0-. I am not a gamer or streamer, I JUST WANT MY IP PHONE TO WORK. It is time they put all the money they collect into upgrading their outdated network! Highway robbery! Minnesota attorney general should open a case on them.
P.S. They get one star since no star was not an option.

Frontier has been absolutely the most frustrating service provider. ever! We have had an no internet or phone service for the past two days and I have received mixe messages every time I call them. I have spent about 2 hours on the phone trying to get assistance and was told there was no customer outage and provided a ticket. While on the phone with them, my spouse had an auto alert saying there is indeed a customer outage.
When I asked the phone tech said, no, there is not outage and assigned a ticket saying it would be two full days before anyone could come out to repair/fix the issue. I called the next day and asked for it to be escalated since I am self-employed and they said they would. The rep said it would be another day and there is no outage.
I called again today since no one has contacted me about coming out today on the assinged day and they told me today there IS INDEED A CUSTOER OUTAGE AND NO TECH WILL BE COMING OUT TO HELP ME!!! (after waiting two days) I was very upset and asked to talk with a supervisor and said I would not hang up until I did. THey hung up on me but did have a supervisor call me twenty minutes later. THe supervervisor said he had no idea why the last two phone reps had told me there was no outage! He said I will just have to wait and see what happens! Seriously? I am paying for service and getiing NONE from Frontier. I have no home phone or internet and this is impacting my business. They refuse to provide a direct line to a supervisor, refuse to update me as an upset customer and are basically telling me to patient. When they get to it, they get to it!! I AM APPALLED WITH FRONTIER AND RECOMMEND YOU NEVER SIGN UP WITH THEM. In my opinion, they are the worst provider I have every worked with and would never use the again.

Frontier could not try any harder to provide below poor customer service. They do not follow through on their phone conversations with price and product. Their representatives do not have any sense of trying to retain customers.

When I was living in Seal Beach and needed to transition from ***, their Internet availability and speed was terrible. We cancelled service and went to ***, and they still kept billing us for months because noone bothered to read the cancellation note on our account. We tried calling and could never get through. They finally sent us to collections and dinged our credit, all because of THEIR mistake. NEVER do business with them.

I have never ever done any business with Frontier. Yet they billed my credit card, and could not explain what the billing was for. Disputed charge with the credit card company.

Frontier service the worst ever beating out *** and ***. We could be more frustrated they just plane don't know what they're doing. How hard can it be to over land line services after decades of this technology being available. It was already bad until they set a new low turning OFF my long distance, turning OFF my account. They sid I hadn't paid my bill 2 days after taking to them and not just paying outstanding bill but putting a credit on my account. There must be some consumer protection agency that can help. My life is too short. There customer service is diabolical. They don't deserve one star. How likely would I be to refer them.....why isn't there a "not even to my worst enemy option" life is too short to do business with frontier.

To whom it may concern,
I called Frontier, the technical guy told me it is the outside line had problems, they will fix it ASAP, and they scheduled it for 5 business days later. (*** for business it is fix within 24 hours) I called in again; they fixed it in 3 days. Everything works. The 5th day, a guy came in, he mess up my *** machine because he put 2 phone lines into the *** machine. I analyzed the problem, I solved the problem. I got a bill for $100 dollars for paying the mistake he made. (If the problem is outside, why he mess up my *** machine? And charged me $100?) I called in; the agent told me he cannot remove the $100. He can put in “dispute”. If the problem is outside, and the outside phone line is already fixed, why they came the second time and mess up my *** machine then charged me $100? And refuse to remove the incorrect charge?
I also talked to the Chat services...
When you chat with us, you grant us permission to review your services during the chat to offer you the best value. Your current services will not be affected if you refuse permission by not proceeding with chat. Frontier has the duty to protect your information. This is your right under Federal law. For quality and security purposes, your session is recorded and may be monitored or reviewed.
9:53 AM Michael *** To whom it may concern, I am a good customer. I have been with Frontier for a long times. on Aug, 2017 I called Frontier, the technical guy told me it is the outside line had problems, they will fix it ASAP, and they scheduled it for 5 business days later. (*** for business it is fix within 24 hours) I called in again; they fixed it in 3 days. Everything works. The 5th day, a guy came in, he mess up my *** machine because he put 2 phone lines into the *** machine. I analyzed the problem, I solved the problem. I got a bill for $100 dollars for paying the mistake he made. (If the problem is outside, why he mess up my *** machine? And charged me $100?) I called in; the agent told me he cannot remove the $100. He can put in “dispute”. If the problem is outside, and the outside phone line is already fixed, why they came the second time and mess up my *** machine then charged me $100? And refuse to remove the incorrect charge?
Angela 9:54 AM
Thank you for chatting with Frontier Communications, this is Angela. Please hold a moment while I review your request.
Angela 9:56 AM
Is the request regarding account XXXXXX?
9:56 AM Michael
yes
Angela 9:56 AM
One moment while I access and review the notes.
9:58 AM Michael
if the technical guy knew it is an outside line problem, why he went in there and mess up my *** machine.
Angela 9:58 AM
Please wait while I review the notes
10:00 AM Michael
we do not have problems inside, I tested the line before goes into the building(It is outside problem)
Angela 10:01 AM
Per the notes from the technician, the credit/debit machine had a short which was causing the problem. The representative you spoke to on the phone did provide a $15.00 credit. The charges are sustained and we cannot provide any additional credit, just as advised via telephone.
10:02 AM Michael
before the outside line went dead, we do not have any problem, and the technical guy already said" it is outside problems)
10:05 AM Michael
if it is outside problems, why I had a short inside? I
Angela 10:05 AM
As advised via telephone today and via chat, the technician isolated the the credit card machine. We are unable to credit the isolation charge
10:06 AM Michael
I disconnected all the lines that goes into the building, the 4700 works. the 2575 does not work.
10:07 AM Michael
so, your company charged me on something that your worker mess up.
Angela 10:08 AM
The isolation charge was for the XXXX line as follows: Michael advised this line is very noisy, static.
10:08 AM Michael
I have been a very good customer. I just can not believe that.
Angela 10:08 AM
The trouble ticket that was issued again the XXXX was on the outside.
10:09 AM Michael
the guy put 2 phone lines into my *** machine and made my *** machine not working then charge me for it.
Angela 10:11 AM
We are unable to credit the charge. Are you still having trouble with the 2575 line? Do you need a trouble ticket entered for this line?
10:11 AM Michael
before everything works, the 2575 had problems outside. then you mess up my *** machine then charge me for it. this is crazy.
Angela 10:12 AM
We are unable to credit the charge. Are you still having trouble with the 2575 line? Do you need a trouble ticket entered for this line?
10:13 AM Michael
I don't have problems. I will post the conversion on internet.
Angela 10:16 AM
Is there anything further at this time?
10:16 AM Michael
NO. bye

My father is 83 years old.English is not his first language and he is very hard of hearing.
My mother and father were snow birds and have a place in Florida where they live for three months of the year - January thru end March.
My mother passed away in December of 2015. My father returned to his Florida home in January 2016 without Mom.
In March 2016 when he left Florida, he put his phone account on "vacation" with Frontier. I am not sure how he did this but one of his neighbors probably told him about his "option" and physically did this for him. He had a ~ $55.00 USD credit with Frontier at that time.
If you don't know what putting your phone on "vacation" is: Frontier allows customers to "vacation" their line for 9 months at $ 0.60 cents per month.
My father did not activate his phone in Jan. 2017 when he returned to Florida because he is hard of hearing and he gets a lot of feedback from his hearing aids on the phone. I had urged my father to simply cancel service with Frontier in January 2017 because he wasn't using it anyway; however, for some reason he declined. Looking back now I should have realized he didn't know how to cancel service and was too embarrassed to admit it.
His bills continued to come in at the ~ 0.60 cents for the entire time he was there i.e. until end-March 2017 (12 months not 9).
In March or April 2017, Frontier unilaterally decided to re-activate his account again and commenced charging full rates. Even though Frontier did send monthly statements, because he had been receiving $0.60 cent deductions monthly for the past year, Frontier statements were treated like junk mail ... no body opened them.
We finally received an IMPORTANT: OPEN IMMEDIATELY notice from Frontier this month showing he now owed Frontier Communications in excess of $250.00. I called Frontier Communications Customer Service and explained everything I have detailed above.
FRONTIER COMMUNICATIONS AS A CORPORATION COULD NOT HAVE CARED LESS.
I feel sorry for Customer Service people at Frontier Communications. It must be horrible working for an employer that needs $250.00 from a partially deaf, elderly, widowed man on a fixed income for no purpose other than simply achieving a corporate bottom line.
To help put this in proper perspective: the President and CEO of Frontier Communications Daniel J. *** received over 6.2 MUSD total compensation in 2015.
I really hope no one will treat Mr.s mother or father the same way Frontier Communications treated my father.
For any and all out there ... tell everyone you know not do have anything to do with Frontier Communications.
I have posted Frontier Communications stated Corporate Values:
Put the customer first
Treat one another with respect
Keep our commitments;
Be accountable
Be ethical in all of our dealings
Be innovative; Take the initiative
Be team players
Be active in our communities
Do it right the first time;
Continuously improve
Use resources wisely
Use Frontier products and services
Have a positive attitude
Anyone out there think my father was treated with respect?
Anyone out there think Frontier Communications really thinks of my father as a customer?
Anyone out there think Frontier sees my father as anything more than a $250.00 outstanding balance?
I would be ashamed to work for Frontier Communications and I suspect Mr.s mother or father would be ashamed of him and this company if they knew he was treating people like this.

Ok, here is the full story. I called in and your sales rep signed me up for a phone and internet when I only requested internet. I got on chat to confirm some details and the very kind representative took the phone off that I was unaware was on there. I was already a little aggravated by that upsale behind my back and no paperwork being sent about it. So here we are back in august and your tech comes to hook it up for me... He cant! I am out of the area. So he packs up all the stuff and I sign to cancel the account. Your company then sends a bill due 8/14/17 for $25.99. I called in to a guy Martin who assured me the account was closed because I NEVER had your service. That was forgiven and the confirmation code is SSN. Now here we go again... I have one for $9.99 due for a residential broadband processing fee. Again, I do not have your service. I have ***. I have had and paid *** two cycles now, and frontier keeps sending me bills.

I'd give this a 0 rating if it were available.
This company should be put out of business. I have never had such a nightmare dealing with a communications company. We were lied to about services available to our home address. When the installer arrived he was honest enough to let us know he would not install because we would NOT have service at this address.
We called Frontier immediately to inform them of the non installations and cancelled service. Since then we have been hounded by their bill collections department.
I call EVERY MONTH and get the same lies and promises that this issue has been resolved and indeed we do not own any monies to Frontier. Then 30 days later, we receive a letter that the dispute of money owed has been denied by frontier and the collection agency has placed our account into collection AGAIN.
This has resulted in derogatory information on my credit bureau and I am fed up beyond belief.
I’ve filed complains with the FCC with NO RESPONSE at all.
What does it take to get this company to be held responsible for their obvious SOP of bullying, flagrantly lying to the public and causing undue distress via derogatory credit bureau information?

A representative from Frontier Communications came to my door offering a much lower cable bill. I was happy with *** but am always looking to save some money. The representative asked me how much I was paying for cable and I responded around $230 per month. She assured me I was paying too much and could significantly lower my bill. If only I had checked with the Revdex.com first! My first bill came in at $405.04 and amazingly I can no longer reach my personal Customer Service Representative. I work hard for my money and I don't appreciate someone picking my pocket at my own front door!