Frontier Communications

Frontier is a big scam and harrasement to the the people out there. I have been charged and harrassed. I been on hour long calls and there promotional pricing changes automatically.
They are a big scam and there service is horrible. Avoid frontier at all costs. They will loot you eventually.

I cancelled my service on August 14, 2017. After still receiving telephone calls on my phone, I called Frontier back and asked why. They told me they dated the stop order three weeks into the future. I told them I made no such order, that the cancellation was immediate. I then got an official cancel date of August 16. One month later, I noticed Frontier had debited my checking account for the month of September. I quickly reversed the debit with my bank, having cancelled service in August. Frontier then sent me a second bill for the month for September which, ironically, included an insufficient funds fee for having reverse the September amount. I spoke to at least 7 people before Frontier corrected the billing mistake. They never corrected the cancellation date mistake. I will never do business with them, again. My sense was, after talking to them, that they routinely date stop orders in the future in order to charge for the whole month. Beware of doing business with this company. By the way, I would rate this company 0 stars. Revdex.com requires at least one star.

I have cancelled my account with them due to poor customer service and inconsistent internet connectivity. My shortest time on the phone with customer service was 45 minutes the longest 3 hours. I was always transferred a minimum of 3 times.before speaking with someone. They completed a work order for Michigan, not Connecticut. It took over a month to resolve the issue. They did credit 1 month to my account. The issue was not fixed 100%.

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zadyn#z man B
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zadyn#z man B
zadyn#z man B
3 reviews
in the last week
Continued to get billed for months when my service was off! Spent three hours on the phone trying to get this handled. When I thought I had I spoke with a woman who after several transfers acted like she had the answers. She sold me on a "new account with new offer". She said they had a current offer of 39.99 with doubled speed compared to my previous plan AND that she would be sending out a $100 visa card for signing back up with them. We had a date set four days out to get my service set up so I had someone to go my house and wait between the hours of 1-5pm. No one ever showed. I got home and still had no internet. So I wrote in to technical support to the chat team and asked why it still wasn't working they couldn't find my account. Transferred me over to customer service who finally after a substantial amount of time told me that they found my new account and it was 76.99/ month includung service I did not need or want with 76.99 due with no set up time for installation set up at all! Plus in order for me to "set it up" I needed to pay the 76.99. Wowww!! not to even mention they have people on the phones who are poorly trained, they're disorganized, and on top of that apparently they're liars. What a shame. I also reached out via facebook hoping someone somewhere would help and received emails today saying that I owed them 240 dollars which was paid a week ago. I had to get trace numbers for the charges that were clearly paid. Still no resolution!

I have wasted many hours trying to resolve my problem with them. I was finally told that they don't have the capacity to service all the customers in my area. They have no clue when they will increase their capacity in my area. Yet, they go on advertising their *** service in my area. Why would you spend money to encourage people to join something that cannot even serve its existing customers? Adding more users only makes the situation worse! Their people who handle the customer complaints are stuck in the middle. When you ask who they are and out of which office for your records, they are afraid to tell you where they are located because they are afraid ***-off customers will come for them. This has to be the biggest *** company in the USA!
P.S. When I hit "send" on this complaint, it didn't send because the *** Frontier internet service was out!

THIS COMPANY SUCKS. They are a total joke, extremely difficult to deal with. Go with ANY other company and you'd be better off. Paying your bill takes an act of congress. They have LONG wait times, and you're often just outright disconnected after over half an hour of pressing 1 for this, 2 for that... it is disrespectful to have such a time consuming and faulted system for consumers. They consistently over-charge my bill and still owe me a $250 refund for a botched installation, overbilling costs me money and time to call in and resolve. I have not yet seen any refunds due my account. Time to change.

October 7, 2017
Since reactivating my home landline *** earlier this year, I have been receiving an average of 3 spam calls a day.
I talked to two of Frontier's customer service representatives and neither was able to offer any way for me to stop these calls. I was given some options, none of which solves the problem. I can pay $1.75 a month for anonymous call blocking, which doesn’t let a call through if the caller has blocked their own number from being seen. That doesn’t help since I receive zero calls of that sort, including the spam calls. I was also offered a service costing about $5 a month that permits me to list specific numbers that I do not want calls from. This again is useless, since it limits me to only 10 numbers on that list and the spam numbers change often so 10 is not nearly enough.
What responsibility does Frontier have for being the conduit for calls that are harassing, fraudulent and disruptive? What is the federal and state law on this? Why doesn’t Frontier and all phone companies accept their responsibility to see that their services are not used by spammers to harass their customers. Frontier should develop a system that permits its customers to be free of intimidating, fraudulent calls.

I was a former *** internet FIOS customer. Everything was ok until my 2 year discount price was due to be discontinued. I contacted Frontier Communications regarding my service. They claimed I need to upgrade from 75/75 to 150/150 because my old service was not longer available. I agreed to the new term of $89.00 per month. The service tech came and upgraded. I was not informed that I would need to have a hole drilled in my wall for the connection to work. Since the upgrade was in progress I had no alternative but to agree if I wanted internet service. My first bill arrived with extensive extras. I was paying $79 per month but my next bill was $250.00. $95 was for early termination of my 2 year agreement with my 75/75. There was also a $25 fee for partial 150/150 service for a week or so and my bill for th 150/150 was for $109.00. Far more than the $89.00 I was promised. Subsequent contact with customer service yielded no answers. I cannot recommend this company for any reason. Find a different internet provider if at all possible. This company is a scam.

They are a horrible customer service people. 6 months ago I was about to cancel their service and move to *** and when I called the customer service Frontier gave me a deal for $80/month which is cheaper than ***. I asked many times the rep whether it is a contract or a promotion which expires after few months. For that the rep said none and happily kept the service. But after 6 months I was seeing $120 and $130 bills. When I called the rep said it is a promotion and got expired now. Even after expired promotion it cannot be $130 or $120 and the re said he is checking it. After 40 mins of discussion he put on music which I was hearing for almost 20 mins. Then I found out the customer service is closed after 3 pacific time and the rep left. This really sucks after 1 hr he put the music and left for the day. Really a bad customer service.

I have been with Frontier since May 2017. I still have not received a correct bill. Every month like clockwork I have to call customer service. Each representative claims they fixed the issue. Either they don't know what they are doing or they lie to you to get you off the phone. There is no recourse because all you can do is call customer service. If the problem is not fixed this month I will cancel their service.

The worst customer service I have ever experienced. They keep billing me for services I did not order and did not use. Luckily there is another Internet service and cell phone service so I never have to deal with them gain - except for the bill they keep sending.

Thiefs and crooks... That is what you need to know about Frontier. Obviously you can see from the ratings that they are a garbage company. But to top it off they will tell you a price then you try and hold them to the price and they will tell you if that's what your salesperson told you then they were wrong and this is what you will pay. I even put in a complaint with the FCC and they had someone call me back to tell me they would be looking into it to resolve the issue and haven't heard back in two weeks so I didn't pay my bill. Then they tack on a late fee and I try and explain that I am waiting for a call back to understand how to proceed and they say "Well that doesn't justify waiving the late fee." So to get this straight, you have someone tell me a different price than what you charge me and I take it up with the appropriate people and am told the issue will be resolved some way and then no one gets back in touch with me and you expect me to pay a bill. If you can stay away from them, please do so.

We are a small business and have had trouble with customers complaining of the phone ringing with no answer ( when someone is clearly here) and calls being dropped. Also we were told caller ID was a part of our plan and that someone would call to set it up. Never happened. I called today to try and get all of these issues resolved. The woman I received was rude, and really needs to find a job where speaking to people daily isn't involved. She fixed nothing other than the caller ID and informed me that if someone came out to check out the box to find the issue which would be THEIR issue not ours it would cost us money either way. I've heard from quite some time now that Frontier is a joke and I totally agree. Slow service, services that do not work. People who are not friendly. Needless to say we will be switching. Frontier is terrible and their employees are as well.

These folks are the worst. Customer service is absolutely horrible. Everything worked great until *** was sold by *** to Frontier. Now I pay for great speed and don't get it (pay for 100 and get 15). Tech support is lousy and when they promised to send a tech to the house, the tech never showed. I called and spent another hour on the phone only to discover that I have spent HOURS on hold with them, switched from one person to another. If you have another option, take it as Frontier SUCKS!!!

Collections department put a toll restrictions on my account when they were not supposed to. Several phone calls to them from me aND keep getting told it is not supposed to be there and it will be taken off in 24 hours and it is still on. Called again today and kept getting transferred from collection to customers service and told they cannot help and I have to talk with collection. Lady from collection told me she did not care when I told her this is affecting a disabled veteran because he cannot call long distance to reach his doctors. That was not good. I pay for unlimited long distance and it needs to be restored now not in b 60 days. A supervisor would not even talk with me. I was not being rude. I sure wanted to be with her negative response of a veteran

I called Frontier just to simply add a phone line to an existing account that had just internet service on it. Seems pretty simple to me. After almost 1/2 hour on the (first call) I was transfered to a third party long distance verification company. The person at this 3rd party company asked many questions (YES/NO) and then asked if the account number was correct. It was not, it was another account number not the one I ordered the line for. So I had to call back in as I could not finish the verification on the wrong account number. On my second call to tell them they had the wrong account number being verified, the customer service person managed to "have trouble" correcting the number and then when I asked if this was going to cause trouble with my service I was assured "NO" it would not. I was transfered again and the verification process went smoothly. Within 10 minutes I no longer had internet service on the account that I had simply call to add a line to. I then called tech support and it took them 30 minutes on hold to tell me that I need to call back in 45 minutes to verify that my service has come back on. Every time I call this company I plan on wasting atleast half a day. Side note. Last week when I called I was told that adding a line would cost over $70 just for the phone line. On a brighter note I was told today that adding a line would only cost $40.99. This company is among the worst I have ever done business with. Given the opertunity (which won't happen) I would leave Frontier in a heart beat!

Last Dec 2016, I received a $334.00 charge from a collection agency. Unfortunately, I had no proof that I cancelled the service in May of 2016. I talked to the Frontier person and told them, I had not received any bills nor did I received any written bills so how could they charge me after 8 months without any notification. I was forced to pay the $334 and made sure that my Frontier was cancelled. I just received another bill from a collection agency for $279. When I called the said the account was closed in May of 2017 and they couldn't talk to me about it. I told them I cancelled in May of 2016 and haven't had any Frontier service since that time. Frontier basically said....too bad....you no longer have an account with us and your bill was turned over to collections. I paid another $279. Can you imagine paying $600 to pay for 2 Frontier bills that I didn't use. I did NOT receive any notices from Frontier on either bill. This is just not right.
Anyone have any idea on who I can complain to?

TERRIBLE. DON'T DO IT. They promise one thing and deliver another. Our service has not been active/as fast as promised for more than a week in the past 8 months. I've been begging any other service to please take our business. They can never get a tech out in less than the 72 hours. Their hold times are astronomical. Their customer service is horrendous (I would rather deal with Comcast).
I sincerely cussed my husband out for making this 2 year life decision without me.

Frontier has worst customer service! I spoke with Daniel, then Elmonde, who couldn't do anything but read from a script! I accidentally missed one payment, clerical error, and service was suspended! Hadn't even missed next billing cycle. They refused to do anything for me, even though I have been a customer for 6 years, never missed a payment! I get email when bill is ready to be payed, but not if I forgot to pay it. Stay away from Frontier!

This company has horrible customer service. I have tried to cancel services for over a month and services are not cancelled through the company. I have also not been able to talk to anyone at the company because the automated system hangs up before talking to customer service so you have to do live chat. I am not using their internet which only worked about 25% of the time and my house phone was so loud with a buzzing noise we could no longer use it. They continue to charge for services that I have tried to cancel and they refuse to cancel because you have to continue to pay for 30 days of service. I have complained to customer service and nothing is done. One representative told me if I wasn’t happy to go somewhere else which I have but Frontier wants me to continue to pay them.