In response to Revdex.com Complaint # [redacted] , Re: Mr [redacted] , I found the following to be true Mrs [redacted] , ***’s wife, purchased a van on September 26, Mr [redacted] ’s first complaint was on or around March 10, Upon Taking Mr [redacted] ’s phone call I learned he was upset about the seating feature of the [redacted] purchased in September Mr [redacted] became increasingly upset as I attempted to learn why the seats needed to be removed while searching for a viable solution Mr [redacted] then repeatedly yelled and would not engage in meaningful conversation, eventually claiming we “needed to buy him a new Van” and abruptly hung up the phone Repeated attempts to reach Mr [redacted] were not successful As with any customer complaint, we continue to be open to searching for a reasonable solution Thank you, Nick CGeneral Manager Fcillo Kia of Clay
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWithin the first two weeks of purchasing this vehicle, I brought the vehicle in twice for a tire "repair"The fact that the business states that I did not make them aware of any issues with the tires on my vehicle is in my opinion an outright lieTheir service department should have records of each of these service visitsIf they do not, then they are not conducting proper business practices or are deliberately concealing the fact that the vehicle was brought in twice after purchase for issues with the tires Regards, [redacted] ***
Feb - first visit, chose White [redacted] **Was told then when she asked why it was cheaper than [redacted] Sport that it had no A/C, No power windows, No power locksShe drove it and loved itSpecifically she loved how it looked and how it droveunable to come to a deal, she leftShe was trading her [redacted] , she owed $12,442,33, and was very upside downFeb She came back wanting to try again, we were unable to come to a deal againFeb She had been to her own bank, and brought back checkOn delivery we went over features and controls, again reminded her that there was no A/C; No power windows and No power locksDeal # [redacted] Stock #*** Kevin HGM Fcillo Dodge
I looked into her deal at ***She is paying 13.49% for a rareShe also purchased a warranty for $Nobody at [redacted] remembers talking to anyone resembling thisThis person is no doubt looking for us to get her out of a situation she put herself intoI'll be glad to help in anyway I can Let me know if or what you need me to doThanks Todd
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowFixing a car is much more than about fixing a carThe amount of emotional stress, wasted time, wasted money and basically headache that I had to go through to finally get to the point where the car was fixed, it was extreme to say the leastAlso, even when the car's engine was fixed, the car never sounded the same and it did not drive the sameI ended up trading it in because I did not feel comfortable driving it anymoreThis business is a disgrace Regards, [redacted]
Vehicle was purchased on 4/18/at milesFirst appointment on 9/26/ customer complained of transmission slipping at mphChecked vehicle over found vehicle performing to specificationsAppointment on 3/23/at customer complained of a check engine lightScanned and checked history code of Pturbocharger over boost Vehicle was performing to specifications at that timeWe did find some oil leaks at the oil pan and left front axle seal and repairedAppointment on 4/24/customer complained of a check engine light We scanned and found codes P0106, Pand PFound pcv valve stuck in valve cover Replace valve cover vehicle performing to specificationsAppointment 4/18/customer complained of a check engine lightScanned engine found code Pturbo charger under boostFound turbo charger faulty and replacedVehicle performing to specificationsAppointment 9/11/customer complained of a check engine lightScanned engine found code P015b Oxygen sensor codeAdvised customer to replace oxygen sensor but declined repairsAll other repairs were covered under [redacted] warrantyThe last repair was an emission warranty item The emission warranty ran out 7/18/at milesIt is unfortunate that the customer has had this many issues with her vehicle , but all were repaired in a timely manner and none of the codes or issues were the sameI offered to have her to come in again and we would put her in a vehicle and we would look it over againShe declined what I had offeredI am not sure what her other technician did to replace sensor if he used and aftermarket one or notSome times that makes a difference and all our technicians are highly trained and ASE certified
Fcillo Toyota has attempted to contact [redacted] with regards to the repairs to the [redacted] and at this time has not gotten a response back from herWe would like to inspect the current state of the vehicle for the repairs she is requesting in order to make an accurate determination of cost and also to see the new damage which she is claiming that we didIt is our goal in meeting with [redacted] , to resolve this matter as we consider her a valuable customer and look forward to speaking with her soonPlease contact Christopher Oat ###-###-#### to arrange a time to meet Sincerely, Christopher OFcillo Toyota
Upon reviewing Mr [redacted] 's Revdex.com concerns my service manager reached out to [redacted] in regards to the complaint It appears there may have been a break down in communication over the customer's concerns and what would be covered by [redacted] under a warranty claim It is not in *** ***'s interest to dispute a claim when they are already replacing an engine under factory warranty Because of the customer's relationship with Fcillo Kia, [redacted] *** Company has agreed to reimburse the customer the $the customer had paid beyond the engine warranty claim Fcillo Kia will issue a check for the $to Mr [redacted] directly and will be reimbursed by [redacted] ***'s to resolve the customer's concerns Hopefully this should resolve the issueThank You, Pat BGeneral Manager Fcillo Kia
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Other than an emblem on the back of the vehicle that states its AWD there is nothing inside that idicates its different than a FWD The entire dash is exactly the sameYes I may have been nieve in believing what the salesman was telling me the truth an this was an AWDMy ErrorI will never purchase or will I refer anyone to that dealership It very poor customer service I have already resolved the issue by working with another dealership in the area who was willing to work with me and I actually put me into a newer vehicle and its awd for the same priceCustmer Service goes a long ways Regards, [redacted]
Dear ***, I wanted to send you an Apology for the Misunderstanding last year after my Office Manager sent you a letter regarding the $cent EZ Pass bill, it was OUR mistake and it was taken care of that day, Please accept my apology on behalf of Fcillo Lincoln Hyundai, and I hope this does not affect our future relationship, feel free to reach out to me directly if you have any further questions or concernsThank you for your business, Sincerely, Chris WGeneral Manager Fcillo Lincoln Hyundai
I'm writing in response to the Revdex.com complaint # [redacted] , customer [redacted] Customer's complaint states that she would like a refund of her second towing, diagnosis and repair of her [redacted] , as it was clearly under the warranty period as well as the miles and we should honor our own warrantyPlease see attached, a clear copy of the New York State limited warranty for used vehicles that [redacted] acknowledged and signed at the time of deliveryThe vehicle had 98,miles on it and she purchased it on 10/29/The limited warranty states that if the odometer is more than 80,000, up to 100,miles, coverage will apply for days after delivery or 1,miles, whichever comes firstShe contacted the dealership on 2/7/in regards to the issues she was having, at that time the vehicle had 101,miles on itWe are under no obligation to fix the issues at no costPlease free to contact me with any questions at ###-###-####Sincerely, Ashley GController Ashley MGreen Controller
We regret that the customer thought she was getting an AWD vehicleThe fact of the matter is that we feel we didn't miss represent the vehicle [redacted] purchased at any timeIn fact, she was afforded the opportunity to take the vehicle home with her for an extended test drive which she didShe had the vehicle in her possession from 3/17/until 3/19/when the transaction was finalizedWe offered and still are oferring to trade her out of the vehicle for an AWD similar [redacted] and her to pay for the difference in price since an AWD [redacted] will be of a higher price
We did hear out the customer I looked up the service history on the vehicle and the tires were well within tolerance for ny state inspection There is no way that a technician can look at a tire miles later and determine what shape those tires may have been in at that time.The customer took delivery of the vehicle and at the time made no mention of tires We explained to the customer that when you buy a used car that is what you are getting, tires and all The customer had never contacted us about his issue with the tires He went elsewhere and then walked in with an invoice for his new tires We never had a chance to see the "worn tires" In summary, it is our position that the the tires that were on the customers vehicle passed ny state inspection miles ago when he took deliverywe do not feel that we are financially responsible for the fact that the tires on the used vehicle that he purchased wore as tires willCJ OGeneral Manager Fcillo Toyota
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] this matter is not closed there advertisement states bad credit or no credit
Revdex.com received message from the consumer on behalf of the business and the following was relayed: This has been resolved
[redacted] is their addressFucillo hyundai of Greece
In response to Revdex.com Complaint # [redacted] , Re: Mr [redacted] , I found the following to be true Mrs [redacted] , ***’s wife, purchased a van on September 26, Mr [redacted] ’s first complaint was on or around March 10, Upon Taking Mr [redacted] ’s phone call I learned he was upset about the seating feature of the [redacted] purchased in September Mr [redacted] became increasingly upset as I attempted to learn why the seats needed to be removed while searching for a viable solution Mr [redacted] then repeatedly yelled and would not engage in meaningful conversation, eventually claiming we “needed to buy him a new Van” and abruptly hung up the phone Repeated attempts to reach Mr [redacted] were not successful As with any customer complaint, we continue to be open to searching for a reasonable solution Thank you, Nick CGeneral Manager F
cillo Kia of Clay
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowWithin the first two weeks of purchasing this vehicle, I brought the vehicle in twice for a tire "repair"The fact that the business states that I did not make them aware of any issues with the tires on my vehicle is in my opinion an outright lieTheir service department should have records of each of these service visitsIf they do not, then they are not conducting proper business practices or are deliberately concealing the fact that the vehicle was brought in twice after purchase for issues with the tires Regards, [redacted] ***
Feb - first visit, chose White [redacted] **Was told then when she asked why it was cheaper than [redacted] Sport that it had no A/C, No power windows, No power locksShe drove it and loved itSpecifically she loved how it looked and how it droveunable to come to a deal, she leftShe was trading her [redacted] , she owed $12,442,33, and was very upside downFeb She came back wanting to try again, we were unable to come to a deal againFeb She had been to her own bank, and brought back checkOn delivery we went over features and controls, again reminded her that there was no A/C; No power windows and No power locksDeal # [redacted] Stock #*** Kevin HGM F
cillo Dodge
I looked into her deal at ***She is paying 13.49% for a rareShe also purchased a warranty for $Nobody at [redacted] remembers talking to anyone resembling thisThis person is no doubt looking for us to get her out of a situation she put herself intoI'll be glad to help in anyway I can Let me know if or what you need me to doThanks Todd
Fred, Bob and the rest of the F
cillo team were greatWe were able to reach a deal and I love the new carI would definitely go back Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowFixing a car is much more than about fixing a carThe amount of emotional stress, wasted time, wasted money and basically headache that I had to go through to finally get to the point where the car was fixed, it was extreme to say the leastAlso, even when the car's engine was fixed, the car never sounded the same and it did not drive the sameI ended up trading it in because I did not feel comfortable driving it anymoreThis business is a disgrace Regards, [redacted]
Vehicle was purchased on 4/18/at milesFirst appointment on 9/26/ customer complained of transmission slipping at mphChecked vehicle over found vehicle performing to specificationsAppointment on 3/23/at customer complained of a check engine lightScanned and checked history code of Pturbocharger over boost Vehicle was performing to specifications at that timeWe did find some oil leaks at the oil pan and left front axle seal and repairedAppointment on 4/24/customer complained of a check engine light We scanned and found codes P0106, Pand PFound pcv valve stuck in valve cover Replace valve cover vehicle performing to specificationsAppointment 4/18/customer complained of a check engine lightScanned engine found code Pturbo charger under boostFound turbo charger faulty and replacedVehicle performing to specificationsAppointment 9/11/customer complained of a check engine lightScanned engine found code P015b Oxygen sensor codeAdvised customer to replace oxygen sensor but declined repairsAll other repairs were covered under [redacted] warrantyThe last repair was an emission warranty item The emission warranty ran out 7/18/at milesIt is unfortunate that the customer has had this many issues with her vehicle , but all were repaired in a timely manner and none of the codes or issues were the sameI offered to have her to come in again and we would put her in a vehicle and we would look it over againShe declined what I had offeredI am not sure what her other technician did to replace sensor if he used and aftermarket one or notSome times that makes a difference and all our technicians are highly trained and ASE certified
IN RESPONSE TO THE CUSTOMERS PREVIOUS COMPLAINT, [redacted] FINANCE HAS BEEN MADE AWARE OF THE THE CUSTOMERS CONCERN
F
cillo Toyota has attempted to contact [redacted] with regards to the repairs to the [redacted] and at this time has not gotten a response back from herWe would like to inspect the current state of the vehicle for the repairs she is requesting in order to make an accurate determination of cost and also to see the new damage which she is claiming that we didIt is our goal in meeting with [redacted] , to resolve this matter as we consider her a valuable customer and look forward to speaking with her soonPlease contact Christopher Oat ###-###-#### to arrange a time to meet Sincerely, Christopher OF
cillo Toyota
Upon reviewing Mr [redacted] 's Revdex.com concerns my service manager reached out to [redacted] in regards to the complaint It appears there may have been a break down in communication over the customer's concerns and what would be covered by [redacted] under a warranty claim It is not in *** ***'s interest to dispute a claim when they are already replacing an engine under factory warranty Because of the customer's relationship with F
cillo Kia, [redacted] *** Company has agreed to reimburse the customer the $the customer had paid beyond the engine warranty claim F
cillo Kia will issue a check for the $to Mr [redacted] directly and will be reimbursed by [redacted] ***'s to resolve the customer's concerns Hopefully this should resolve the issueThank You, Pat BGeneral Manager F
cillo Kia
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Other than an emblem on the back of the vehicle that states its AWD there is nothing inside that idicates its different than a FWD The entire dash is exactly the sameYes I may have been nieve in believing what the salesman was telling me the truth an this was an AWDMy ErrorI will never purchase or will I refer anyone to that dealership It very poor customer service I have already resolved the issue by working with another dealership in the area who was willing to work with me and I actually put me into a newer vehicle and its awd for the same priceCustmer Service goes a long ways Regards, [redacted]
Dear ***, I wanted to send you an Apology for the Misunderstanding last year after my Office Manager sent you a letter regarding the $cent EZ Pass bill, it was OUR mistake and it was taken care of that day, Please accept my apology on behalf of F
cillo Lincoln Hyundai, and I hope this does not affect our future relationship, feel free to reach out to me directly if you have any further questions or concernsThank you for your business, Sincerely, Chris WGeneral Manager F
cillo Lincoln Hyundai
The GM has stated if the customer wants to bring the vehicle back in, they will look at it and do what is necessary
I'm writing in response to the Revdex.com complaint # [redacted] , customer [redacted] Customer's complaint states that she would like a refund of her second towing, diagnosis and repair of her [redacted] , as it was clearly under the warranty period as well as the miles and we should honor our own warrantyPlease see attached, a clear copy of the New York State limited warranty for used vehicles that [redacted] acknowledged and signed at the time of deliveryThe vehicle had 98,miles on it and she purchased it on 10/29/The limited warranty states that if the odometer is more than 80,000, up to 100,miles, coverage will apply for days after delivery or 1,miles, whichever comes firstShe contacted the dealership on 2/7/in regards to the issues she was having, at that time the vehicle had 101,miles on itWe are under no obligation to fix the issues at no costPlease free to contact me with any questions at ###-###-####Sincerely, Ashley GController Ashley MGreen Controller
The Dealer is Fucillo Kia of ClayThe address is [redacted] ***Thank you
We regret that the customer thought she was getting an AWD vehicleThe fact of the matter is that we feel we didn't miss represent the vehicle [redacted] purchased at any timeIn fact, she was afforded the opportunity to take the vehicle home with her for an extended test drive which she didShe had the vehicle in her possession from 3/17/until 3/19/when the transaction was finalizedWe offered and still are oferring to trade her out of the vehicle for an AWD similar [redacted] and her to pay for the difference in price since an AWD [redacted] will be of a higher price
We did hear out the customer I looked up the service history on the vehicle and the tires were well within tolerance for ny state inspection There is no way that a technician can look at a tire miles later and determine what shape those tires may have been in at that time.The customer took delivery of the vehicle and at the time made no mention of tires We explained to the customer that when you buy a used car that is what you are getting, tires and all The customer had never contacted us about his issue with the tires He went elsewhere and then walked in with an invoice for his new tires We never had a chance to see the "worn tires" In summary, it is our position that the the tires that were on the customers vehicle passed ny state inspection miles ago when he took deliverywe do not feel that we are financially responsible for the fact that the tires on the used vehicle that he purchased wore as tires willCJ OGeneral Manager F
cillo Toyota
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] this matter is not closed there advertisement states bad credit or no credit