Fuccillo Automotive Group

The issue is not that I wasn't aware that a credit check would be runIt obviously wasThe issue is that I had a Check from [redacted] that would have covered the deal at a lower interest rate than I am paying nowI specifically asked our salesperson not to do a lot of bank inquiries as I know that would result in many hits on my credit reportThey assured me that they wouldn'tIf they had targeted the three or four lenders with historically low interest rates it would have limited the effect on my credit scoreInstead they seem to have blanket applied to every lender that they useAs I stated previously I had a check with which to complete the sale in handI am not sure why they didn't want to use thatAll I know for sure is that this has needlessly damaged my credit scoreAnd I was not made aware of what they were going to to do before the factHad I known that they would make so many inquiries I would have said no

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I received an email telling me the complaint was settled and is now closedI am not satisfied with the settlementI called fucillo kia and I was told I would get a free oil change and a tire rotationThe lease manager failed to notify [redacted] finance that my last payments had been waived by fucillo kia since I was leasing another ***This showed on my credit report as late/delinquentI called them numerous times about this issue and it is still on my credit reportThey need to notify [redacted] finance that these payments are not late/ delinquentThey won't even call me backThis is not satisfactory and bad businessI feel this complaint needs to be reopenedCorrect credit report through [redacted] financeFree repairs/tire Regards, [redacted]

This was a very honest mistakeThe customer and my salesperson were basing their pricing on a vehicle that the customer was looking at on the [redacted] national websiteIt just so happens that the vehicle was a [redacted] FWDThe pricing and payments that we quoted the customer were based on a 4x [redacted] which is the vehicle she had requestedThe 4x [redacted] is priced over more than the the FWD modelWhen we realized the mistake in pricing I quickly brought it to the attention of the customer and apologized and explained that there had been a miscommunication between her and the salesperson and myself and I offered her more for her trade inShe refusedThere wasn't anything at all shady about the transaction

Fcillo Hyundai of Syracuse

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My compliant has been resolved Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Revdex.com spoke to consumer and he relayed that he disagrees with the business responseHe stated that he had agreed to travalues of $8,for the [redacted] to pay off the loan and negotiated for $4,for the [redacted] ***, for a total of $13,The next day when he returned to sign the papers he did not check what he was signing Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowDuring the sales transaction, we were told by Logan and Kevin that there would be no additional fees due to the lease termination This was reiterated several times in an attempt make an agreeable deal for the new vehicle we were buying I had given Kevin permission to speak w/ [redacted] Finance so he could obtain the info needed for me to turn in the car and terminate the lease then in February 2017, I received a $bill from [redacted] motor Finance co for lease termination feesMy husband and I had contact with staff at Fucillo Dodge Ram, including Logan and Kevin, on these dates: 2/14/(5:17pm), 2/16/(9:55a), 2/18/(calls at various times), 2/20/(12:17p), 2/23/(10:37a), 3/3/(5:41p), 3/8/(5:56p), 3/24/(11:23a & 11:34a), 3/27/(10a & 2:18p), 3/29/17(3:18p), 4/4/(9:16a), 4/5/(8:31a & 10:07a), 4/10/(4:11p), 4/11/(11:19a), 4/17/(5:16p), 4/18/(1:25p, 3:55p & 4:37p), 4/19/(8:57a) After that last phone call in april, 2017, we were told the issue was resolved with [redacted] Motor finance company In Nov I received a notice from the collection agency for the $and after that time, all other attempts to contact the dealership were unsuccessful On 12/8/(8:41a), the dealership contacted us to schedule a routine maintenance and at that time, we requested to have the manager call us, which he did not Regards, [redacted]

We bought a [redacted] in This car went in for repair last year to replace the clutchAbout a month ago we returned to the dealershipThis car needs to have the clutch replaced againA phone call to the dealership today 10/24/I am told we are 3rd in line for repair This is the same answer we got a month agoWait will be another to weeksThe repair department tells me they don't have a mechanic available to do all the repairsThis car is getting worse to drive safelyAny help you can give us would be appreciated

I am responding to [redacted] 's complaint regarding his purchase of a [redacted] Mr [redacted] traded in a [redacted] and negotiated a trade difference that was acceptable to both partiesHe financed the vehicle through an indirect lender, and it is important to note, that if the bank felt the truck was overpriced, the would have asked us to lower the priceThat didn't happenPlease understand, we price our vehicles based on [redacted] retail book prices, and am completely certain, this was no exceptionI do recall him returning a couple times to have his vehicle serviced, his brakes calipers were sticking, so we serviced them at no chargeOther than a repair to install a tailgate handle, and a routine oil change, I see no other visits to my service department for any electrical issueIt is important to note, that if he stopped in and inquired about it, but no warning lights were on, there is not way to determine the root cause of the issueI certainly believe the customer if he says the light comes on intermittently, and would do whatever we could to correctly address the issueI will be happy to work with Mr [redacted] to resolve the problemSincerely, Ralph CGeneral Manager Fcillo CJDR Amsterdam

I was recently informed that we may still have an open case with regards to the complaint # [redacted] by [redacted] Fclllo Chevy had previously sent the following InformationThe [redacted] was brought in to our service department on 11/20/After determining that it would take over a month to get the parts, customer was given a loaner vehicle and asked if she would like to explore the option of trading the vehicle in toward a new oneShe purchased a new [redacted] on 12/28/and as part of the transaction received a $ [redacted] Customer Assistance voucherAt this time,we are more than willing to provide the customer with copies of any paperwork that she signedIf she would stop by the dealership and bring photo ID we can retrieve that any day Mon-Fri 9am-6pmIn regards to the disputed amount of $11,which Mrs [redacted] was misrepresented, the documentation will show that all figures were clearly presented and signed by her at time of delivery of the new vehicleIt Is unfortunate that Mrs [redacted] is unhappy with the numbers after the fact, it is always our goal to create good relationships with our customersAt this time no we will be taking no further actionIf you have any questions with regards to this matterI can be reached at ###-###-####Sincerely,Regional Manager

In regards to Complaint ID: [redacted] Fcillo Kia of Clay has agreed to refund Mr [redacted] the full amount requestedThis was attributed to a simple accounting error and was easily resolved, Thank you for your time in this matterRespectfully, Nicholas CGeneral Manager Fcillo Kia of Clay

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They never did go over the features when I bought it and this wasn't even the original one that I test drove and it no stickers at all on the windows because I think this vehicle was also pre-owned because not only did this have 600miles I also found property of another person in the vehicle and also the bluetooth and u connect was linked to a girl named [redacted] and when I asked them about it even the day I signed the papers they said no one else owned well I think they did I have never used inappropriate language with them either Regards, [redacted] ***

I have reached out to the customer In the event of a warranty cancellation, when financing is involved, the cancellation amount is forwarded to the finance institution This warranty was cancelled as of 07/12/When the customer returns my call I will inform him of this C.JO General Manager Fcillo Toyota

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Revdex.com spoke to customer and the following was relayed: We signed the GAP Insurance documentation with the intention of having the GAP coverageThe employee kept putting documents in front of us to sign without explaining or we would not have signed the other documentWe believe this is the business's error and responsibility Regards, [redacted] & [redacted]

sorry I am just getting back to youAs I told you in our last conversation [redacted] Motor America has already been involved with a Revdex.com complaint regarding Mr ***So they will not get involved with ours What we can do is set up a day (preferably a Tuesday or Wednesday) with a local Body Shop and have them look at itWe have two in mindEither [redacted] Body Shop on [redacted] Ave in [redacted] or [redacted] Auto Body on [redacted] in [redacted] If Mr [redacted] is ok with this I will set up the datePlease let me know

Ms. [redacted] 's 2014 [redacted] VIN# [redacted] . Mileage at the last service date was 11080. Delivery Date was 10/14/2014. Listed below are her service visits. 10/18/2014 Work Order# [redacted] mileage 479. Concern of clunking noise going over bumps. Customer concern not duplicated.... 11/01/2014 Work Order# [redacted] mileage 968. Concern of rattle noise from left front. Left front sway bar link replaced. 12/27/2014 Work Order# [redacted] mileage 2309. Concern of noise going over bumps. Right front sway bar link replaced. 03/21/2015 Work Order# [redacted] mileage 3985. Concern of rattle noise from left front. Replace right front sway bar link. 05/02/2015 Work Order# [redacted] mileage 4814. Concern of noise coming from rear. Right rear shock absorber replaced. 05/02/2015 Work Order# [redacted] mileage 4814. Concern with noise under floor over bumps. Replace right front end link. road tested with customer. 10/10/2015 Work Order# [redacted] mileage 9148. Concern with clunk noise driving over bumps. Customer Concern not Duplicated. 11/28/2015 Work Order# [redacted] mileage 11080. Concern with knocking noise from front end. Service Manager road tested with customer. Customer Concern not Duplicated. Road test Dealer vehicle to compare. Concern not duplicated. Customer stated roads too new. Service Manager questioned customer on daily roads traveled by customer. Customer stated roads are now as smooth. Vehicle suspension front and rear were checked. There was not problem found. Norm B. Service Manager Fcillo Chevrolet, Inc.

Mr [redacted] signed a contract which clearly indicated the first payment was due to [redacted] on June 20, It is his responsibility to insure that commitment is madePossibly, Fcillo imports may could have better helped [redacted] make arrangements with [redacted] to complete his first paymentWith this in mind, we would be willing to split one of [redacted] 's car paymentsThe payment is $and we would participate with the sum of $Regards, Kevin M., GM Fcillo Imports

I have spoken to customer in regaurds to her complaint,we have agreed to refund her the cost of the starter that she had installed as well as waive the deductible on her service work which nis scheleduled for a latter datewe also will be providing a loaner for her at no chargeEdward DGM

Dealer is fcillo Chrysler jeep dodge ram on [redacted] ** in Amsterdam New York

Revdex.com spoke to Jeff at business and the following was relayed: I have spoken to the accounting office, we still have their depositIt is being sent certified by check today