Thank you for allowing me to respond to Mr***'s Attorney General ComplaintAfter review of the documentation of the transaction dated on 10/16/for the purchase of a [redacted] I have found the following information to be true and correct.Mr [redacted] traded in two vehicles toward his purchase that day, a [redacted] ***, vin # [redacted] and a [redacted] vin# [redacted] I have enclosed a copy of several documents which are the basis for our decision with regards to this matterMr [redacted] has purchased several vehicles from us and we greatly appreciate his past and future businessIn one of his prior transactions Mr [redacted] had traded in a vehicle to us with no issuesThe transaction on 10/16/was conducted in the same mannerHowever, on this transaction Mr [redacted] was not at this time in an equity position on the vehicles he was trading inMr [redacted] as indicated on the vehicle invoice sheet, as well as the vehicle purchase agreement, received the total sum of $7,for the trade in value of the [redacted] and [redacted] **(see attached) This total credit for both vehicles was applied against his purchase price on the [redacted] Mr [redacted] had an outstanding lien against the [redacted] in the amount of $8,which needed to be satisfied in order for Fcillo Kia to receive a lien release on the vehicleAs part of this transaction the lien amount was added back into Mr***'s loan after the trade credit was appliedFcillo Kia sent a check in the amount of $8,to [redacted] Credit Union to satisfy this loan from the proceeds of Mr***'s new loan on the [redacted] he purchased(See attached)At this time I feel that the fact that Mr [redacted] had a negative balance on his trade vehicles of $1,has created the confusionHowever, our documentation which was signed and initialed by Mr [redacted] in several places show clearly that this was the way the transaction occurred and we are hoping that perhaps you can help him understand the differencePlease feel free to contact me at ###-###-#### if you have any further questions with regards to this matterSincerely, Pat B Fcillo Kia
Thank you for your inquiry and the opportunityWe do advertise that we can help folks with less than perfect and encourage customers to apply and give us a chance to look at the credit situation reguardless of what it could beHowever, we never had nor will make a claim that we would or could get EVERY ONE approved for a car loanNone of our commercials say that, since it would not be something that we can promiseThat been said, we have in fact been able to help folks with many different types of credit issues and situations and have secured car loans for them, but every situation is different and at times we can't helpWe do thank you for the application and appologize for any inconvenience
MRS [redacted] - [redacted] DID COME IN AND SPOKE TO OUR F&I MANAGER MIKE HON 3/21/ HE GAVE HER PHONE NUMBERS TO THE BANKS IN QUESTION AND TOLD HER THAT THE BANKS NEED TO PROVIDE HER WITH LETTER THAT SHE IS NOT ON THE LOANS I HAVE GONE THROUGH THE DEALS AND HER NAME AND SS NUMBER IS NO WHERE ON OUR PAPERWORK US PROVIDING HER A LETTER WILL DO NO GOOD TO CORRECT THIS SHE NEEDS TO CONTACT THE BANKSI CAN PROVIDE ANY PAPER WORK NEED BUT SHE IS NO WHERE ON THE PAPERWORK
[redacted] and [redacted] purchased a Chrysler Town & Country on 06/10/14, At the time of purchase the vehicle had 26,milesOn 07/18/14, the customer came back to our servicedepartment stating that the brakes were grindingWe resurfaced the rear rotors and replaced and resurfaced the front brakes as goodwill even though this was months and 6,miles after deliverywhich was way passed its brakes warranty and brake pads and rotors are maintenance items and therefore; not covered under warranty.On 09/19/the customers came again to our service department stating that there was a whining and grinding noiseAt this point the vehicle had 36,miles which means that it had beendriven 10,since we delivered the vehicle, and itwas months after purchasedHowever, we went ahead and replaced rear pads and cleaned the brake dust as goodwill once again even though it wasmaintenance items and not covered under any warranty.On 03/19/the customer came in stating that the brakes were making a grinding noiseShe was advised that she needed to replace the front pads and rotors on her vehicle and that it was unsafeto drive the vehicle under those conditions and that it would cost her $to get the work doneAt this time the vehicle had 48,miles which represents 22,miles and months since she took deliveryof the vehicleBrake pad and rotors are maintenance items and therefore the customer's responsibility.Sincerely, Robert RGeneral Manager
Revdex.com spoke to Tammy at business and the following was relayed: This has been taken care ofWe did overnight a check for the balance due and this has been resolved
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below All I'm asking for is proof the [redacted] was a lost and I'm not paying $11,for a truck they sold and getting a profit at my expenseProve to us in writing that the vehicle was not soldAgain, they said that [redacted] would not allow them to put in a use transmission and the company that made that transmission was out of businessThat is the only reason I purchased a new vehicleFcillo is still avoiding that factI have no issue with the [redacted] just the misrepresentation of the [redacted] Regards, [redacted]
When Mr [redacted] took delivery of his new [redacted] everything seemed to be fine with the vehicleAs I recall Mr [redacted] also went over the vehicle with a fine tooth combWhen he told us there was a scratch on the rim a day or two later it seemed odd to us since our staff and Mr [redacted] thoroughly inspected the vehicleAfter making an attempt to repair the rim we did agree to replace the rim with a new one in the interest of good customer serviceWe also buffed a few minor scratches and at no time did we burn through the clearcoat finishAt some point after that Mr [redacted] complained there was still scratchesWe agreed to buff it againAlthough we could not see anything wrong with the vehicle we detailed it againWhen Mr [redacted] took possession of the vehicle this last time, there was nothing wrong with itAlthough we are grateful that Mr& Mrs [redacted] chose to purchase a vehicle from us, there is nothing more we can do satisfy themAgain, there was nothing wrong with the vehicle
Mr. [redacted] applied for credit online through our website on 03/26/15. By doingso, he authorized Fucdilo Hyundai of Greece and its agentsto check his credit for the purposeof obtaining financing on his behalf.On 03/29/15 Mr. [redacted] came to ourstore along with [redacted] with the... intentionsof purchasing an automobile. They both filled out a credit application which authorizes us tonot only runtheir credit but alsoto submit their applications to lenders inorder to helpthemget the terms and rates needed to complete the purchasing transaction.We submitted theirapplication to lenders based upon the authorization given to usbyvirtue ofthe signed creditapplication. It isour dutyto work hardat securing financing forourcustomers.The documentation signed byboth [redacted] and [redacted] is incompliance with regulation Z Truth-In-Lending Act.Sincerely,Robert R [redacted] General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below: The statement made is one that I do not agree with. When I initially went in to look at cars just look to see what they had. They pushed on me and kept asking if I was excited about my new car. I was there from roughly 10 in the morning until almost seven at night without my knowledge they ran my credit with multiple lenders that I did not approve or want them to do. Also as for the warrantee I asked not to have that when they finally came back with paperwork saying that I was approved and getting my car. They then left came back and had taken off I believe a $1000 from the initial price of the car and put on the warantee. I would like for the matter to be resolved with what I said before but minus them giving me a car. I would like them to still pay off the remaining balence due plus $20,000 in damages for issues that I have gone through trying to refinance, the fact my radio quit working after six months and they would not fix it, the attitude I have gotten from the staff since I have purchased my car which has been unpleasant and so on. If this is not met I will be pursuing a lawyer and going to court. Regards, [redacted] ***
Revdex.com spoke to Colby at business and the following was relayed: I personally dealt with this customerHis issues were taken care of and he did have the vehicle balanced somewhere else and we also reimbursed him for that
FCILLO FORD FOLLOWS THE SAME PROCESS ON EVERY DEAL [redacted] DID GIVE US PERMISSION TO PULL HER CREDIT AND SHOP FOR THE BEST RATE LOOKING AT HER DEAL, SHE OPTED FOR AN MONTH TERM, WHICH MAY BE WHY SHE CHOSE TO GO WITH THE LENDER SHE ENDED UP WITH I ATTACHED THE INITIAL WORKSHEET WHICH [redacted] SIGNED, OUR PRIVACY NOTICE, THE DEAL MENU, AND THE RISK BASED PRICING NOTICEWE ALSO HAVE THE ORIGINAL CREDIT APPLICATION AND CONTRACTWITH DISCLOSED INTEREST RATES, TERMS ETC...ALL ALSO SIGNED I HOPE THIS ANSWERS ANY QUESTIONS AND ALSO HOPE TO CONTINUE TO DO BUSINESS WITH [redacted] IN THE FUTURE SINCERELY, JOHN T
the promotion which ran in the month of august was a promo that was for the month of august through the [redacted] casino as with any promotion all prior sales are excludedgeneral manager Edward D
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowOk general manager obviously don't know what was happening there that dayWE WERE NEVER OFFERED DEPOSIT and as a first time buyer I don't know about it if I knew I would give deposit but that not my jobSecond I'm subbmiting screenshot of picture where it says it's fine to come Aug 16th so it's true we supposed to come on 14thHeidi NEVER called me and she wasn't professional she was rolling her eyes while we were talkingBusness manager said we are all set but then we recently received later month after all this happens saying we aren't approved but you day we are all set and to come see the carI have all email because I barely talked with Emily she called me maybe times trough while this proccesShe wasn't answering emails on time plus I'm gonna mention again she never showed go to greet us or apologize but she knew we are coming and hours before when I called to ask directions because it took her days to answer on my email she said we are waiting for youWhole experience was horrible and I can't believe companies like that existMy husband wasn't happy with general manager but he said to give him days to find a cardays passed by he never contact us to say that he did or he didn't find the car for us and my husband called again and manager said to send all emails to him and he never respond eather Regards, [redacted]
Mr [redacted] ***'s vehicle is currently registered in his name, We will certainly reach out to [redacted] finance to obtain a copy of the title for the customer, titles are not issued to the customer when a vehicle is leased the title are held by ***once fcillo kia receives the copy of the title from [redacted] we wll contact Mr[redacted] *** to come in and pick a copy
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My car is is fine with four alike tiresEveryone at Fcillo was very accommodating Regards, [redacted]
Thank you for allowing me to respond to Mr***'s Attorney General ComplaintAfter review of the documentation of the transaction dated on 10/16/for the purchase of a [redacted] I have found the following information to be true and correct.Mr [redacted] traded in two vehicles toward his purchase that day, a [redacted] ***, vin # [redacted] and a [redacted] vin# [redacted] I have enclosed a copy of several documents which are the basis for our decision with regards to this matterMr [redacted] has purchased several vehicles from us and we greatly appreciate his past and future businessIn one of his prior transactions Mr [redacted] had traded in a vehicle to us with no issuesThe transaction on 10/16/was conducted in the same mannerHowever, on this transaction Mr [redacted] was not at this time in an equity position on the vehicles he was trading inMr [redacted] as indicated on the vehicle invoice sheet, as well as the vehicle purchase agreement, received the total sum of $7,for the trade in value of the [redacted] and [redacted] **(see attached) This total credit for both vehicles was applied against his purchase price on the [redacted] Mr [redacted] had an outstanding lien against the [redacted] in the amount of $8,which needed to be satisfied in order for F
cillo Kia to receive a lien release on the vehicleAs part of this transaction the lien amount was added back into Mr***'s loan after the trade credit was appliedF
cillo Kia sent a check in the amount of $8,to [redacted] Credit Union to satisfy this loan from the proceeds of Mr***'s new loan on the [redacted] he purchased(See attached)At this time I feel that the fact that Mr [redacted] had a negative balance on his trade vehicles of $1,has created the confusionHowever, our documentation which was signed and initialed by Mr [redacted] in several places show clearly that this was the way the transaction occurred and we are hoping that perhaps you can help him understand the differencePlease feel free to contact me at ###-###-#### if you have any further questions with regards to this matterSincerely, Pat B F
cillo Kia
Matching tires have been ordered to satisfy customerShould be installed by 5-
Thank you for your inquiry and the opportunityWe do advertise that we can help folks with less than perfect and encourage customers to apply and give us a chance to look at the credit situation reguardless of what it could beHowever, we never had nor will make a claim that we would or could get EVERY ONE approved for a car loanNone of our commercials say that, since it would not be something that we can promiseThat been said, we have in fact been able to help folks with many different types of credit issues and situations and have secured car loans for them, but every situation is different and at times we can't helpWe do thank you for the application and appologize for any inconvenience
MRS [redacted] - [redacted] DID COME IN AND SPOKE TO OUR F&I MANAGER MIKE HON 3/21/ HE GAVE HER PHONE NUMBERS TO THE BANKS IN QUESTION AND TOLD HER THAT THE BANKS NEED TO PROVIDE HER WITH LETTER THAT SHE IS NOT ON THE LOANS I HAVE GONE THROUGH THE DEALS AND HER NAME AND SS NUMBER IS NO WHERE ON OUR PAPERWORK US PROVIDING HER A LETTER WILL DO NO GOOD TO CORRECT THIS SHE NEEDS TO CONTACT THE BANKSI CAN PROVIDE ANY PAPER WORK NEED BUT SHE IS NO WHERE ON THE PAPERWORK
[redacted] and [redacted] purchased a Chrysler Town & Country on 06/10/14, At the time of purchase the vehicle had 26,milesOn 07/18/14, the customer came back to our servicedepartment stating that the brakes were grindingWe resurfaced the rear rotors and replaced and resurfaced the front brakes as goodwill even though this was months and 6,miles after deliverywhich was way passed its brakes warranty and brake pads and rotors are maintenance items and therefore; not covered under warranty.On 09/19/the customers came again to our service department stating that there was a whining and grinding noiseAt this point the vehicle had 36,miles which means that it had beendriven 10,since we delivered the vehicle, and itwas months after purchasedHowever, we went ahead and replaced rear pads and cleaned the brake dust as goodwill once again even though it wasmaintenance items and not covered under any warranty.On 03/19/the customer came in stating that the brakes were making a grinding noiseShe was advised that she needed to replace the front pads and rotors on her vehicle and that it was unsafeto drive the vehicle under those conditions and that it would cost her $to get the work doneAt this time the vehicle had 48,miles which represents 22,miles and months since she took deliveryof the vehicleBrake pad and rotors are maintenance items and therefore the customer's responsibility.Sincerely, Robert RGeneral Manager
Revdex.com spoke to Tammy at business and the following was relayed: This has been taken care ofWe did overnight a check for the balance due and this has been resolved
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below All I'm asking for is proof the [redacted] was a lost and I'm not paying $11,for a truck they sold and getting a profit at my expenseProve to us in writing that the vehicle was not soldAgain, they said that [redacted] would not allow them to put in a use transmission and the company that made that transmission was out of businessThat is the only reason I purchased a new vehicleF
cillo is still avoiding that factI have no issue with the [redacted] just the misrepresentation of the [redacted] Regards, [redacted]
When Mr [redacted] took delivery of his new [redacted] everything seemed to be fine with the vehicleAs I recall Mr [redacted] also went over the vehicle with a fine tooth combWhen he told us there was a scratch on the rim a day or two later it seemed odd to us since our staff and Mr [redacted] thoroughly inspected the vehicleAfter making an attempt to repair the rim we did agree to replace the rim with a new one in the interest of good customer serviceWe also buffed a few minor scratches and at no time did we burn through the clearcoat finishAt some point after that Mr [redacted] complained there was still scratchesWe agreed to buff it againAlthough we could not see anything wrong with the vehicle we detailed it againWhen Mr [redacted] took possession of the vehicle this last time, there was nothing wrong with itAlthough we are grateful that Mr& Mrs [redacted] chose to purchase a vehicle from us, there is nothing more we can do satisfy themAgain, there was nothing wrong with the vehicle
Mr. [redacted] applied for credit online through our website on 03/26/15. By doingso, he authorized Fucdilo Hyundai of Greece and its agentsto check his credit for the purposeof obtaining financing on his behalf.On 03/29/15 Mr. [redacted] came to ourstore along with [redacted] with the... intentionsof purchasing an automobile. They both filled out a credit application which authorizes us tonot only runtheir credit but alsoto submit their applications to lenders inorder to helpthemget the terms and rates needed to complete the purchasing transaction.We submitted theirapplication to lenders based upon the authorization given to usbyvirtue ofthe signed creditapplication. It isour dutyto work hardat securing financing forourcustomers.The documentation signed byboth [redacted] and [redacted] is incompliance with regulation Z Truth-In-Lending Act.Sincerely,Robert R [redacted] General Manager
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
[redacted] street [redacted] is the adress this would be fucillo hyundai
F
cillo chevrolet of [redacted] rd [redacted] , ny [redacted] Steve G, Norman B and Mike B
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below: The statement made is one that I do not agree with. When I initially went in to look at cars just look to see what they had. They pushed on me and kept asking if I was excited about my new car. I was there from roughly 10 in the morning until almost seven at night without my knowledge they ran my credit with multiple lenders that I did not approve or want them to do. Also as for the warrantee I asked not to have that when they finally came back with paperwork saying that I was approved and getting my car. They then left came back and had taken off I believe a $1000 from the initial price of the car and put on the warantee. I would like for the matter to be resolved with what I said before but minus them giving me a car. I would like them to still pay off the remaining balence due plus $20,000 in damages for issues that I have gone through trying to refinance, the fact my radio quit working after six months and they would not fix it, the attitude I have gotten from the staff since I have purchased my car which has been unpleasant and so on. If this is not met I will be pursuing a lawyer and going to court. Regards, [redacted] ***
Revdex.com spoke to Colby at business and the following was relayed: I personally dealt with this customerHis issues were taken care of and he did have the vehicle balanced somewhere else and we also reimbursed him for that
F
CILLO FORD FOLLOWS THE SAME PROCESS ON EVERY DEAL [redacted] DID GIVE US PERMISSION TO PULL HER CREDIT AND SHOP FOR THE BEST RATE LOOKING AT HER DEAL, SHE OPTED FOR AN MONTH TERM, WHICH MAY BE WHY SHE CHOSE TO GO WITH THE LENDER SHE ENDED UP WITH I ATTACHED THE INITIAL WORKSHEET WHICH [redacted] SIGNED, OUR PRIVACY NOTICE, THE DEAL MENU, AND THE RISK BASED PRICING NOTICEWE ALSO HAVE THE ORIGINAL CREDIT APPLICATION AND CONTRACTWITH DISCLOSED INTEREST RATES, TERMS ETC...ALL ALSO SIGNED I HOPE THIS ANSWERS ANY QUESTIONS AND ALSO HOPE TO CONTINUE TO DO BUSINESS WITH [redacted] IN THE FUTURE SINCERELY, JOHN T
the promotion which ran in the month of august was a promo that was for the month of august through the [redacted] casino as with any promotion all prior sales are excludedgeneral manager Edward D
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear belowOk general manager obviously don't know what was happening there that dayWE WERE NEVER OFFERED DEPOSIT and as a first time buyer I don't know about it if I knew I would give deposit but that not my jobSecond I'm subbmiting screenshot of picture where it says it's fine to come Aug 16th so it's true we supposed to come on 14thHeidi NEVER called me and she wasn't professional she was rolling her eyes while we were talkingBusness manager said we are all set but then we recently received later month after all this happens saying we aren't approved but you day we are all set and to come see the carI have all email because I barely talked with Emily she called me maybe times trough while this proccesShe wasn't answering emails on time plus I'm gonna mention again she never showed go to greet us or apologize but she knew we are coming and hours before when I called to ask directions because it took her days to answer on my email she said we are waiting for youWhole experience was horrible and I can't believe companies like that existMy husband wasn't happy with general manager but he said to give him days to find a cardays passed by he never contact us to say that he did or he didn't find the car for us and my husband called again and manager said to send all emails to him and he never respond eather Regards, [redacted]
Mr [redacted] ***'s vehicle is currently registered in his name, We will certainly reach out to [redacted] finance to obtain a copy of the title for the customer, titles are not issued to the customer when a vehicle is leased the title are held by ***once f
cillo kia receives the copy of the title from [redacted] we wll contact Mr[redacted] *** to come in and pick a copy
Here is a copy of my signature from my drivers licenseHow dare you people forge my signatureI should file a complaint with the authorities
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me My car is is fine with four alike tiresEveryone at F
cillo was very accommodating Regards, [redacted]