Fuccillo Nissan of Clay

[redacted] paid $via personal check on 10/29/We electronically processed his check at the time of him presenting it to the dealership as cash down toward a vehicleMr [redacted] requested a refund the following dayIt is our company policy that no checks may be refunded prior to business days from their receipt; with the exception of If the customer can present proof by their bank that the funds have successfully cleared their checking accountMr [redacted] was refunded $on the 10th business day from his check processing date, 11/11/He has since cashed the check that he was issued (check no***)This check cleared our bank account on 11/21/I believe this matter has been resolved with Mr [redacted] since his initial complaint was filed with Revdex.com on 11/17/Should you require any additional information and/or assistance with this matter please do not hesitate to contact meI have also provided a copy of the cancelled check that was issued to Mr [redacted] Thank youSincerely, Jennifer SOffice Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below All of the inquires except [redacted] ***Are from your businessI have [redacted] *** working on my credit since the summer...you ran it times..SeptOct and NovI have $to put down and am shopping right now...I was approved for on a few companies but my intee rate will be very high and its not fair..I'm a single mom on a fixed income...thanks again Regards, [redacted]

This letter is in response to the above complaint filed by [redacted] with the Revdex.comHere at Fcillo Nissan of Latham, we look to help customers based on their needs and wantsWe also present cars that will work for customers based on their financesMs [redacted] was shown a vehicle that worked for her financial situationRunning credit is a common practice in dealershipsI had Ms [redacted] records pulled and she went to multiple dealerships over a period time and had her credit pulledMs [redacted] was treated fairly and I feel that Fcillo Nissan of Latham had no wrong doing in this situationIf there are any other questions or concerns, I can be reached at ###-###-####Thank youSincerely, Derek PGeneral Manager

[redacted] did purchase her vehicle from us on May 18, She has brought her vehicle back to us on two different occasions On 7-7-the concerns were with the check engine light, horn not working and brakes squeakingThe vehicle was scanned on computer and a code for the EVAC solenoid appearedWe then replaced the solenoid and the horn as well but nothing was found to be wrong with the brakesShe then returned on 8-7-with further concerns regarding the check engine light, transmission jerking upon take off and brakes grindingWe then sent her vehicle to Fcillo Ford of East Greenbush for transmission repairs and also to perform an open recall to reprogram PCM and TCM for transmission shutterUpon return to our dealership the technician reset the oil change maintenance light but still nothing was found to be wrong with brakes All of this work was completed at no charge to herWe, also, provided Ms [redacted] with a loaner vehicle on both occasions and feel that all concerns have been addressed At this time we are willing to offer Ms [redacted] $for reimbursement for one month's payment for her vehicle I will wait to hear back in regards to our replyThank You, William BFcillo,JrGeneral Manager

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

This letter is in response to the above complaintI have spoken with my staff here at Fcillo Nissan of Latham in regards to this matterMy General Sales Manager and Sales Managers have both spoke to Ms [redacted] in regards to this matter Fcillo Nissan has repaired the headlight for Ms ***A brand new headlight was ordered and installedThis was sold as a used vehicleWe use the " [redacted] " system at our dealerships for our vehicle history reportsI have included a copy of the [redacted] vehicle history report that was run for this vehicle As you can see there are no accidents or incidents listed on the report At Fcillo Nissan we strive for 100% customer satisfactionI do not believe that we have any wrong doing in this situationWe repaired the headlight at no cost to Ms***If there are any further questions or concerns in regards to this matter, I can be reached at ###-###-#### Thank you Sincerely, Derek PGeneral Manager

We have cut Mr [redacted] a check for $and scheduled an appointment for him to meet with the Service Director, Ed, to go over his concerns with his vehicle

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Which incident? Is it the one where they tried to ripoff my wife for the "defective windshield washer reservoir"? If so, They DO have recordsThis was from the service in to change the oilI do not have the receipt so it was one of the servicesOr is it for altering the agreed upon mile lease on our contract and then "sliding" the altered contract into the pile of lease agreement paperwork (reduced to miles per year as you provided us three different monthly payments before you finally corrected the agreement to reflect the agreed upon monthly lease price Regards, [redacted] ***

Revdex.com spoke to Clayton at business and the following was relayed: The last time we saw the vehicle was when we sold it, the vehicle has not been back her sinceI am not sure who the customer has been speaking to but it has not been us

Please find attached a copy of the hard copy that the customer signed to authorize us to look at their vehicleAll customers have to pay a diagnostic fee to find out what is wrong with the vehicle before we can proceedThis is not just our dealership but anywhere you go for service workThen once the technician figures out the problem, service writer will let the customer know and customer decides if they choose to have the work done or notIf the vehicle does not pass inspection then the customer most likely has the work done in order to pass inspectionI apologize for the way she felt she was treated but I am certain service was trying to take care of the customer properlyBest Regards, Nicole HController Fcillo Automotive Group

This letter is in response to the above complaintI pulled Mr***'s deal folderThe sales worksheet and the original hand written purchase agreement both clearly state payments at 12,milesMr [redacted] and his wife signed the purchase agreement stating 12,milesIf Mr [redacted] would like to come in to review that paper work, he can contact me to set up a timeIf there are any other further questions to this matter, please contact meThank youSincerely, Derek PGeneral Manager

This letter is in response to the above complaint filed by [redacted] with the Revdex.comI have spoken with my staff at Fcillo Nissan of Latham in regards to this matterIn speaking with my sales person, there was no discussion of the disposition fee being included in purchasing the new vehicleI pulled all the paperwork for the purchase and it is not disclosed or labeled on any of the paperwork that the $was to be fulfilled and paid by FcilloAt Fcillo Nissan of Latham we strive for one hundred percent customer satisfactionI feel we have no wrong doing in this matterIf there are any further questions or concerns, please contact me at ###-###-#### Thank youSincerely, Derek PGeneral Manager

Ms [redacted] does have a deposit at Fcillo NissanSince she paid by credit card, she will need to come into the dealership to receive her refund, or call the accounting office and request a form that will need to be filled out to authorize a refund over the phoneIf there are any other questions, please contact me at ###-###-#### Thank youSincerely, Eric EGeneral Sales Manager

I will be sending out a check to Mr [redacted] for $for the sales tax on the amount that was already sent to him from $ I can be reached at ###-###-####Thank youDerek PGeneral Manager

Revdex.com spoke to Yvonne at business and the following was relayed: There is nothing listed in the service notes for this customerCan they please confirm the date of service or general time period and the name of the individual they interacted with?

I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below This response is a lieI never asked for money returned to me.they are not telling the truth Regards, [redacted] ***

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below 4/24/This note is in response to Derek P., General ManagerNothing documented, I personally witnessed at least copies of my list from separate people added to ‘my’ fileNo, your offer is not even close I was ignored for the better part of a year, and seemingly there is no remorse for your failure to timely respond I even offered to split the cost, which would have been around $at that time, and this matter would have been satisfied But you offer me $200, additionally, this offer is only valid if I return to the place that treated me so poorly and, in fact, is made to me after the season for use has passed My truck has just over 10K miles on it and is due for the next service, and I do my service regularConsider the regular service costs for say next years, not to mention tires and the other things that would surely be needed and set that calculated number asideI also own a [redacted] ** with 33.5K milesIt has a standard transmission, and I want to move to an automatic, and I am preparing to trade How much would the profit on the new car be, and the profits on a pristine low mileage sports car like that This is no maybe, this is going to happen, the service and a new car is reality Hmmm $Let it not be said I am unreasonableThe money is of minor importance at this pointIf you were to make arrangements and come out to me to discuss this, and I mean you Derek P., it would go a long way to show just how important your customers are to you, and mend the situation Regards, [redacted]

The complaint is against Fcillo Nissan of Clay , NYas of today they have my $1,and are telling me I have to prove to them they owe it back to meWanting my bank statements showing balances and suchThey have my money and know they have it and refuse to return it It was a deposit
and I refused the sale due to it being above my budget button on web page is misleading and you either don't get a special price or you do and they claim computer glitch and won't honor price

I have looked into Mr***’s complaint. I spoke with my Service Manager in regards to this matter and he told me that *** will be goodwilling the Electronic Control Monitor. The Service Manager called Mr***
today and left him a message, that the part should be in by Wednesday and that they can schedule an appointment for after thatIf there are any other issues, please feel free to contact me at ###-###-####He can also contact the Service Manager to schedule his appointment for the module, once the part arrivesThank youDerek PGeneral Manager