Fuccillo Nissan of Clay

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this...

does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have re-read my original complaint which states, "The following Thursday, that service provider replaced the windshield. After being out of town for work, I traveled with the vehicle on Tuesday, 1/23. The windshield now has a leak and was producing a visible vapor/smoke. That happens every morning when I start the vehicle. On the same Tuesday, the vehicle alerted me to being due for an oil change. Within a matter of 2.5 weeks, I have had four issues with the car, and feel like I paid nearly full price on a car that is falling apart. "  Therefore, Fcillo responding that my windshield has been replaced does not address my original complaint, of being sold a vehicle with multiple issues within weeks pf purchase, and wanting to return the vehicle, which has been very clearly stated. Additionally, I have tried to reach out to Fcillo on several occasions, both email and telephone. I have received two calls back, as noted in my original complaint. The first from my original sales man, Marc, stating that he would start the "long process" of returning the vehicle, I told him I did not care how long the process took. Two days later I received a phone call from a sales manager, unfortunately I do not recall his name, who told me I could not return the vehicle and that if I had issues with the windshield to contact the third party that replaced it. I have no contact for that company nor do I have paperwork, as this company was hired on Fcillo's behalf. I then asked to speak to Josh, the used car sales manager, about my complete dissatisfaction with the vehicle, and was told he would call me. Since then I have had no contact with Fcillo and have not received a phone call as promised, therefore the best way for me to reach this company has been the Revdex.com, the only place they respond to me.  Additionally, since my last contact, I have even further issues with the vehicle. The heated steering wheel and seats have several times not allowed me to turn them off, and stye become excessively hot. Sometimes the lights indicating they are on are OFF, and yet they still persistently heat. I have to turn off the car and restart to correct the issue. I've had to do this on three occasions. Additionally, a speaker has blown, which I'll credit to bad luck, but it certainly is another issue on this list. Thirdly, when shifting into 6th gear and driving onto the highway the car seemed to slip and lose power before catching itself and correcting. Fortunately this has only happened once.  As is probably obvious, I still very much believe that I was sold a car with problems and that the reason Fcillo is no longer contacting me is because they do not want to deal with this issue properly, which is return the vehicle they sold me which clearly has faults. 
Regards,
[redacted]

I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Which incident? Is it the one where they tried to ripoff my wife for the "defective windshield washer reservoir"? If so, They DO have records. This was from the service in 2016 to change the oil. I do not have the receipt so it was one of the 2015 services. Or is it for altering the agreed upon 15000 mile lease on  our contract and  then "sliding" the altered contract into the pile of lease agreement paperwork (reduced to 12000 miles per year as you provided us three different monthly payments before you finally corrected the agreement to reflect the agreed upon monthly lease price.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  That's all they had to say, I made the request twice. Thanks for all your help!! 
Regards,
[redacted]

Bought a car there took it back 4 days later to

Revdex.com received the following response from the customer on behalf of the business: They have made good on this request and replaced the radio! Thanks for all your help!

Ms. [redacted]'s windshield has been replaced.  If there are any other issues, please have the contact myself, Derek P., at ###-###-####. Thank you.  Derek P. General Manager

This letter is in response to the above complaint filed by [redacted] with the Revdex.com. Here at Fcillo Nissan of Latham, we look to help customers based on their needs and wants. We also present cars that will work for customers based on their finances. Ms. [redacted] was shown...

a vehicle that worked for her financial situation. Running credit is a common practice in dealerships. I had Ms. [redacted] records pulled and she went to multiple dealerships over a period time and had her credit pulled. Ms. [redacted] was treated fairly and I feel that Fcillo Nissan of Latham had no wrong doing in this situation. If there are any other questions or concerns, I can be reached at ###-###-####. Thank you. Sincerely, Derek P. General Manager

Fcillo Volkswagen [redacted]

Revdex.com spoke to Krissy at business and the following was relayed: Normally it takes 10 days to issue a refund but a refund was issued to the customer on 7/26, 2 days after the check was received.

This
letter is in response to the above complaint filed by [redacted] with the
Revdex.com. I have spoken with my staff at Fcillo Nissan of Latham in regards to this matter. In speaking with my sales
person, there was no discussion of the
disposition fee being included in...

purchasing the new vehicle. I pulled all the paperwork for the purchase and it is not disclosed or labeled on any of the paperwork that the $400.00 was to be fulfilled and paid by Fcillo. At
Fcillo Nissan of Latham we strive for one hundred percent customer
satisfaction. I feel we have no wrong doing in this matter. If there are
any further questions or concerns, please contact me at ###-###-####.  Thank you. Sincerely, Derek
P. General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Revdex.com spoke to [redacted] and the following was relayed: I did contact them. They dispatched me to a manager who said he would have to call me back. Spoke to them again later that day and they said the phones were down in that department and they would contact me back. Two days later I received an email from them saying they would contact me. They never did and to this day they have not. We finally let the bank come and take back the car. This was the worst service and communication.
Regards,
[redacted]

This letter is in response to the above complaint. I pulled Mr. [redacted]'s deal folder. The sales worksheet and the original hand written purchase agreement both clearly state 36 payments at 12,000 miles. Mr. [redacted] and his wife signed the purchase agreement stating 12,000 miles. If Mr. [redacted] would like to come in to review that paper work, he can contact me to set up a time. If there are any other further questions to this matter, please contact me. Thank you. Sincerely, Derek P. General Manager

Ms. [redacted] can call and ask for Jolene to schedule an appointment for the supposed vapor coming from the windshield to be looked at.  Unfortunately, the other concerns are not covered under warranty, but we would be more than happy to take a look at the additional concerns and see if they are minor fixes that we could take care of.  I, or Jolene from the service department, can be reached at ###-###-####.  Thank you.  Sincerely,  Derek P. General Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

Revdex.com spoke to Derek at business and the following was relayed:
The car was inspected and there were cosmetic issues but no major damage was found or identified. If the brakes or tires were less than 50% at the time of sale they would have been replaced. We are unsure how many miles the car has been driven since and the car is out of our warranty period. However, we are willing to have the vehicle brought in so we can take a look at the customer's complaints. Please schedule an appointment to bring the vehicle in at your earliest convenience.

This letter is in response to the complaint filed by [redacted]. I have spoken to my General Sales Manager, Eric E., who spoke with Mr. [redacted]. Mr. E. did pull the deal paper work for Mr. [redacted] and there is nothing written or documented anywhere about the heated mirrors. Mr. [redacted] was in...

for various accessories during the month of October, for items that were included in the deal - rain guards and sidesteps. Mr. [redacted] never mentioned anything about the mirrors and did not come in again until June for routine maintenance. As a goodwill gesture I offer to pay $200.00 towards the price of installing new mirrors. Mr. [redacted] can contact Eric E., or myself, to set up arrangements to have the heated mirrors installed. Thank you. Sincerely, Derek P. General Manager

Revdex.com spoke to Yvonne at business and the following was relayed: There is nothing listed in the service notes for this customer. Can they please confirm the date of service or general time period and the name of the individual they interacted with?

A check for 350.00 has been mailed to the customer. If there are any other further questions or concerns, please feel free to contact me at ###-###-####.  Thank you. Derek P. General Manager

I have reviewed the response made by the...

business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have been attempting to contact and resolve the issue with Josh M., Service Manager at [redacted], since January 19th, 2018. I have yet to receive any resolve regarding this issue and was informed only recently, on February 5th, 2018, that Josh was reaching up to his Fixed Operations Director, Ed. The lack of timely response has only increased the frustration regarding this matter. Upon the original incident taking place on Monday, January 15th, 2018, the Service Attendant Andrew claimed that he would have a service manager contact me the following day, which would have been Tuesday, January 16th, 2018. After not receiving any contact for the full day, I reached out to the service department to track down the name and contact info of the Service Manager, Josh M., and sent an email on Wednesday, January 18th, 2018. I then had to follow up on this email on Friday, January 19th, 2018, as I had no response. There seems to be a lack of urgency in resolving this matter and addressing my concerns. I am constantly reaching back out to the service department in order to understand what the current state of this affair is in. No customer should expect to get back a completed "serviced" vehicle that was not fully repaired. I understand that mistakes and oversight do happen, but the negligence to reach back out to the customer about the lack of attention to detail, that could have resulted in catastrophic engine failure, speaks volumes to the effort that was put into repairing the vehicle.  Regards,
[redacted]

We have cut Mr. [redacted] a check for $720.00 and scheduled an appointment for him to meet with the Service Director, Ed, to go over his concerns with his vehicle.