FullPayment, LLC

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:I hereby accept the Ron Carter Dealerships settlement offering and apologies for the experience I received.I also hereby confirm that my mailing address is [redacted] [redacted] In reference to complaint ID [redacted] , I find this resolution would be satisfactory to me

Mr [redacted] , Thank you for your feedback we appreciate your businessWe take our customer's concerns seriously Ron Carter Hyundai is the #Hyundai Volume Hyundai Dealership in Texas We do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling over new Hyundai’s and Preowned vehicles per month misunderstandings can and do occur from time to time While we work diligently to arrange the best possible financing for our customers by working with a multitude of lenders, we apologize if our efforts lowered your scoreThankfully, we can assure you that any impact on your credit score would be short-lived In regards to the additional down payment this was a lender requirement, not oursIt would have been applied to your balance due, reduced your financed amount and substantially reduced your monthly payment Lastly, as per your conversation with Tony [redacted] we will be reimbursing you for your expenses incurred in customizing the vehicle while in your possession Again, we apologize for any inconvenience Ron Carter Hyundai

MrHathcock,Thank you for your feedbackIt should not have been this difficult to get a resolutionYou are correct about the maintenance planIt seems as though we used the wrong forms when you did your paperworkPlease confirm your current mailing address to [redacted] and we will overnight the correct forms for you to sign and returnThose forms will afford you the opportunity to use almost any ASE Certified service facilityWe apologize for any inconvenience.Thank you

Mr***Thank you for your feedbackWe take our customer's concerns seriously.Ron Carter Hyundai is the #Hyundai store in TexasWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling and leasing over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeChris R [redacted] is new to the company and he provided you with incorrect informationRegardless, you certainly should have received the best treatment possible from our team and a clear & accurate explanation of our pricing and limitations, if anyOur apologies.We certainly would be happy to sell you and every customer the vehicle at the advertised priceWe would also include two additional $gas cards for your time and travel.If this is agreeable, please contact Anthony H [redacted] at [redacted] or [redacted] @roncarterclearlake.com Again, we apologize for any inconvenience.Sincerely,Ron Carter Hyundai

[redacted] ,Thank you for taking my call.I am happy to hear that you received your 2nd key and it is functioning properlyAs discussed we are processing your refund which can take 4-weeks.Please contact me directly should you have any additional concerns.Sorry for any inconvenience.Chris P [redacted] Ron Carter Hyundai [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.]I did not recieve the items I asked for to resolve this matterWhile I can go without the financial request I can not accept the above email as resolutionYes kacie did not reply over the last two days but I’ve been corresponding with your company since December Regards, [redacted]

Mr***,We understand that you are busy and it is not always easy to connect even on certain matters of importanceThat being said, I have reached out to you multiple times, without success.I can assure you that the protections that you paid for are and always have been in effectThe documents you were provided, in no way "cancel each other out"The We Owe form, appropriately stamped as "As-Is, Nothing Owed" does not negate the Ron Carter Protection Package sheet or any of it's contentsI would ask that you reach out to me at 281-283-for further explanationThank you.Chris [redacted] 281-283-

[redacted] ,I read your email message, and first I want to apologize for the experienceNext, I would like to have a chance to speak with you and set a time aside that we can make things right by either getting your bumper fixed or putting a deal together that makes sense for everyonePlease call me at [redacted] .-Jason E***General Sales Manager

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaintI finally did talk to Christian [redacted] on 10/16/and he said he would email me back with a resolution and I am still waiting to hear back from him.Thank you [redacted] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards, I have voicemails and text messages from both the General Manager and Sales Manager harrassing me to come in and would change there reasonsFirst it was just to "see how I was doing", then "I needed to sign paper work" then my "trade in" and lastly now "there's something wrong with my new vehicle"? It was obvious they were trying too get it back to sell it for a higher price, and stopped at nothing to do soA contract is a contract and if you signed a month in, you can't just simply tear it infront of someone and pretend like there was no contractThat's illegalRon Carter Hyundai is a fraudulent dealership and has done this to others, and will continue to do so to innocent people if no action is takenThe Sales Manager never told me when or if I'd be getting a refund once he tore my contract he pretended like nothing happened and hid

Mr [redacted] ,Thank you for your messageWe have changed our management team and MrH [redacted] is no longer Ron Carter HyundaiYour case was likely lost in his email.Nevertheless, we will take care of your gas cards and schedule your vehicle repair immediately.Please contact Chris P [redacted] at [redacted] at your convenience.Again, our apologies.Ron Carter Hyundai

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint Sent: Friday, August 28, 1:PM To: drteam Subject: Complaint # [redacted] Dear Houston Revdex.com, I filed a complaint against an auto dealership (Ron Carter Hyundai - Complaint # [redacted] ) The business proposed a resolution (fix my damaged vehicle (damage that their salesperson caused during a visit to the dealership) and provide me with two gas cards for my travel expenses I accepted the proposed resolution and the Houston Revdex.com closed the case I have contacted the general manager (Anthony H***) via email on August 3, August 13, August and August to arrange for them to fix my bumper as well as provide me the gas cards I heard back from MrH [redacted] on August with the response: "***, I have been out of the office on vacationI will check on this as soon as I get in tomorrow." I followed up one final time on August and still I never received additional communication from MrH [redacted] or anyone else at the dealership Unfortunately, I could wait no longer and traded in my vehicle on August to another dealership and suffered a loss in value due to the damage on my vehicle caused by Ron Carter Hyundai Thank you, [redacted] [email protected] Mobile: [redacted]

Revdex.com: This letter is to inform you that Ron Carter Cadillac, Saab, Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/28/and assigned ID [redacted] Regards,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , I won't acceptReason being, the company wants me to close my valid complaint first, then they will offer me a no cost to me packageI have no assurance they will keep their word I emailed them for assurance and haven't received any responseThey have already proved to be untrustworthy [Provide details of why you are not satisfied with this resolution.] Regards,

Sent: Thursday, August 24, 12:PMSubject: Fwd: Revdex.com of Houston and South Texas- Complaint regarding Your Business # [redacted] Please close this complaintThe customer has been made whole as requested.Thank you! Chris [redacted] Marketing Director

MsSparks,Thank you for sharing your concernsWe are not sure where the breakdown in communication occurred in regards to prepaid maintenance being purchased or not being fulfilled after the sale and we do apologizePlease contact or General Manager, Anthony [redacted] ** [redacted] for a prompt refundThank you

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint. You sure do have communication problems. Another thing you have is staff that lies and uses Bait and Switch tactics on consumers. I car further support my statement since your company FABRICATED the "Sold Car Story" just to cover its misconduct on Bait and Switch. Instead you should have admitted the misconduct, took action, and trained employees not to do it. As I see, now you teach employees to cover up their misconduct. I will pursue this complaint with [redacted] agency and [redacted] Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I just wanted to add that the new ownership and the new General Sales Manager (Christian) at Ron Carter Hyundai Clear Lake a [redacted] with the staff went above and beyond to satisfy my needs.Before I wrote this claim I was unaware that there was a change in employment at Ron CarterThe people Anthony and Veronica were of the nastiest people I have ever meet in my life and I wouldn't of referred my worse enemy to themNow that I have dealt with Christian my whole attitude has changedHe is the most down to earth, caring, friendliest guy I have ever meet and and am proud to say I have meet himWith what he did for my family and II will be a life [redacted] customer to Ron Carter Hyundai!Thanks, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint [Provide details of why you are not satisfied with this resolution.] Regards,I have attempted to call but have not received a call backThe cookie cutter message/response from their representative does not portray the experience of a lot of customersI paid for a service yet received less than subpar serviceAgain I am waiting for the refund of my service plan

Sent: Thursday, June 01, 11:AM Subject: Revdex.com Complaint - [redacted] - 10/3/- [redacted] Ms [redacted] , In a recent review of our account with the Revdex.com we noticed that your complaint was never resolvedAs of 11/1/15, we see that you were expecting a response from our then General Sales ManagerIt appears as though that response never came and we certainly apologizeConsidering the time that has passed, we would assume that you are no longer vehicle shoppingIn any event we would like to close the matter and to do so would like to provide you with a $Gift Card to [redacted] or [redacted] to spend as you wishPlease "reply all" with your current mailing address if you find this acceptableThank you and again we apologize for any missteps and delaysChris [redacted] Marketing Director Ron Carter Hyundai Best [redacted] Mobile [redacted] c [redacted] @roncarterclearlake.com www.roncarterclearlake.com