FullPayment, LLC

Mr***, Ron Carter Hyundai is the # Hyundai Volume Hyundai Dealership in TexasWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling over new Hyundai’s and Preowned vehicles per month misunderstandings can and do occur from time to time We regret that you feel that you have been misledWe take great pride & effort in making sure that our vehicle listings are as up to date as possible, including availabilityA vehicle will show to be available until it is actually delivered To further complicate matters, a customer commitment does not constitute a completed saleIn some cases, it may take days just to secure financingAdditionally, it will then take several hours or up to a day for listings across systems and the web once the purchaser signs final paperworkPhilip would have provided the most up to date information available to him Carfax cannot certify whether or not a vehicle is accident freeIt is a data clearinghouse that aggregates reported vehicle incidents We certainly apologize for any confusion or inconvenience these concerns may have caused Sincerely, Ron Carter Hyundai =============== This dealership engages in unethical business practicesThey falsely advertise cars at extremely low prices to get consumers into the show roomThen they make up an excuse such as oh the car was sold online already and ask to show you anotherI have seen multiple misleading advertisements from this companyThey should be penalized for doing soIt's a shame that would waste someone's time like that after a long day of workThe salesman was named PhilipI called and verified the car was available and for sale prior to heading there, so they ahve no excusePlus the car had signs of being in an accident and the dealership said there was a clean carfax

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me

Ms [redacted] ,Thank you for your feedbackWe take our customer's concerns seriously.Ron Carter Hyundai is the #Hyundai store in TexasWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling and leasing over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeRegardless, you certainly should have received the best treatment possible from our team and a clear explanation of our pricing and limitations, if anyOur apologies.We certainly would be happy to sell you and every customer the vehicle at the advertised priceWe would also include three additional $gas cards for your time and travel.If this is agreeable, please contact Anthony [redacted] at 281-[redacted] or [redacted] Again, we apologize for any inconvenience.Sincerely,

Mr***,We would like to once again apologize for any inconvenience when visiiting our storeWe are delighted that we able to obtain a solution by or offer of and your acceptance the $gift card we gave youWe realize quite some time has passed but would you please be so kind as to close
this case as 'resolved". Thank you.Ron Carter HyundaiChris ***Marketing DirectorRon Carter Clear Lake - Cadillac Hyundai Genesis*** ***
*** ***www.roncarterclearlake.com

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me

Mr***,Thank you for your feedbackWe take our customer's concerns seriouslyRon Carter Hyundai is the #Hyundai store in TexasWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly
selling and leasing over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeAt the time at which you contacted us the vehicle was available at the price you had requestedBy the time of your arrival, another customer had offered a higher price and made a deposit (to secure that price) but was not going to consummate the purchase until the next dayUpon your arrival, we should have clearly explained why new circumstances commanded a higher price allowing you to make an informed decisionIf we were remiss in explaining this properly, you most certainly have our apologies.Regardless, there is no excuse for anyone on our team being rude to any customer and we take your visit and feedback into consideration and will taking action as necessaryAgain, we apologize for any inconvenience.Sincerely,Ron Carter Hyundai

Ms***,Thank you for your feedbackWe
apologize for any inconvenience caused by our being unable to complete a purchase transaction with youAs part of standard practice, when this does occur, we had already requested your down payment refund which can take up to a couple of days to completeAs a courtesy, we also replaced your windshield as requested. Ron Carter Hyundai

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ** *** and find that this resolution would be satisfactory to me. I spoke to the General Manager, A*** ***He is refunding me *** to apply towards the lienholder of my car which is US BankHe is going to refund that amount in a payment to US Bank and will provide me a copy of the check and tracking number

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
[Provide details of why you are not satisfied with this resolution.]
Regards,
What this company did was wrong, illegal and a Breach of ContractNot only was I disgusted with the actions of both the General Manager and Sales Manager but so we're the VP's from the Credit Union I work forI received my trade in with no plates, battery not working, radio not working and harrasment callsI simply cannot let this go and let others go through what I went throughIt was fortunate that it happened to an employee of one of the corporate credit unions that finance Mr***'s vehiclesI do not accept this apologySomething needs to be done

Ms***,Thank you for your feedbackWe take our customer's concerns seriouslyRon Carter Hyundai is the #Hyundai store in TexasWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen
regularly selling and leasing over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeWe reviewed the offer to purchase we presented and there is no problem in honoring that priceHowever, the purchase order clearly shows a $down payment from the customer to arrive at that figureIf you would like to discuss further and perhaps even an additional price consideration, please feel free to contact me directly at ***. Again, we apologize for any inconvenience.Sincerely,Christian ***General Sales Manager***

*** *** Thank you for your feedback we appreciate your having shopped with usWe take our customer's concerns seriously.Ron Carter Hyundai is the #Hyundai store in the Houston areaWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are
proud of this fact it does come with challengesWhen regularly selling over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to time. We have reached out to you via phone and email to provide a resolution to your concerns but have so far been unable to reach you.Please call our General Sales Manager, Christian K*** at ***.Again, we apologize for any inconvenience.Sincerely, Ron Carter Hyundai

Ms***,Thank you for sharing your concerns and for speaking with usAs agreed, we will be refunding you $14,as consideration to close this matter.Thank you for your time and patienceWe apologize for any inconvenience.Sincerely,Ron Carter Hyundai

MrMorford,In a recent review of our account with the Revdex.com we noticed that your complaint was never responded to and at the very least, this was unacceptable and we apologize. Considering the time that has passed, we would assume that you are no longer vehicle shoppingAdditionally, we cannot
even begin to offer an explanation of the events that transpired during your visit.In any event we would like to close the matter and to do so would like to provide you with a $Gift Card to Best Buy or Academy to spend as you wish.Please "reply all" with your current mailing address if you find this acceptable.Thank you and again we apologize for any missteps and delays.*** PremontMarketing DirectorRon Carter Clear Lake - Cadillac Hyundai GenesisBest 281-283-7023Mobile 8***[email protected]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
I originally visited Ron Carter; talked to several salespeople; waited for a manger to call me back, who didn't; filed a complaint; and then waited for a response from MrH*** regarding my request to honor their advertised pricingUnfortunately, in that time, Ron Carter has raised their online pricesMrH*** has agreed to sell me a car at the advertised price, but not the original pricing which brought me to their dealershipThe difference is approximately $3,000. Of course, there are many prices to considerRight now they have the same vehicle advertised for $28,here, $26,here and even $22,hereThat's the best price I seen, and it was updated only two days agoAll of their vehicles on that site, including other *** **s, are similarly priced, so this cannot be a singular error in pricing.I believe all of their follconversations and attempts to address complaints are disingenuous in that they are of course aware of their own deceptive pricing and tactics and not willing to commit to anything or reform the procedures that are driving people through their doorsI guess people have just become complacent and even grown to accept a certain level of deception and, unlike myself, eventually compromise once they are there
*** ***

Mr***, My name is Christian and I am the New General Sales Manager with Ron Carter Clear Lake HyundaiI wanted to personally reach out to youI called the number I have for contact at 281-221-but was unable to reach youIf you could, please contact me direct As the New General
Sales Manager here at the Dealership, I wanted to make sure you receive anything you were promised by prior managementPlease allow me a few minutes of your time to correct this, Mr*** Thank you so much, I hope to hear from you soon and I really appreciate the opportunity to assist you.Christian ***Ron Carter Hyundai281-283-

*** ***,Thank you for your feedbackWe take our customer's concerns seriously.Ron Carter Hyundai is the #store in TexasWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling
and leasing over new Hyundai’s and pre-owned vehicles per month misunderstandings can and do occur from time to timeRegardless, you certainly should have received the best treatment possible from our team and a clear explanation of our policies & promotionsOur apologies.We feel that part of the confusion may have stemmed from the gift card promotion we had for purchasing a new vehicleEven though the promotion was not on Pre-owned we would like to offer you a $in store credit to be used in Sales, Service, Parts or our Finance Department. If this is agreeable, please email *** *** ** ***Again, we apologize for any inconvenience.Sincerely,Ron Carter Hyundai

Mr***,We again apologize for the lack of communication on our partThis is a problem that comes with having over sales associates & managersNot that this should be your problem but communication is not always what we would like it to beWe are continually working to make things better.Ron Carter Hyundai

Sent: Wednesday, November 30, 11:AM To: drteam Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #*** We apologize for the previous agreement not being fulfilled via a written maintenance planThis caused communication issues on our side resulting in your vehicle not being services as agreed. I can assure you it was a non intentional oversight on our part We see that you rejected our offer via Revdex.com that we mutually agreed upon via email. Please allow us to reiterate the Revdex.com processWe have made an offer to provide a written no-cost maintenance package for your future oil changes as requested and you have agreed that this will resolve your complaint, in order to move forward you must accept our offer through the Revdex.com system Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution would be satisfactory to me

*** ***Thank you for bringing your concern to our attentionIt is standard practice to deposit a deposit check when purchasing a car, even during the approval processIf this was not properly explained to you, we apologizeI regards to the $in gift cards, we will gladly honor that
We have no explanation as to why they were not provided during your visitTo receive the gift cards, kindly accept our offer and email your current mailing address to [email protected] apologize for any inconvenience.Sincerely,Ron Carter Hyundai