FullPayment, LLC

Mr***Thank you for sharing your concernsYou were indeed offered $in gift cards and we will ensure that this is exactly what happensWe have no excuse as to why they were not presented to you while you were here. Since you have already have received $gift cards, we would be happy
to send you the $you are owedShould you find this acceptable please provide the most up to date mailing address.Sincerely,Ron Carter Hyundai

Ms. [redacted],Thank you for feedback. We apologize for it taking longer than expected to get your vehicle registered. Our understanding is that Casie has been back in touch with you (now that she has returned to work following the hard freezes of the past two days) and is finalizing a resolution with...

you. Please feel free to reach out to Casie should you have any additional concerns.Thank you again and have a great day.

Mr. [redacted],
Thank you for your feedback we appreciate your business. We take our customer's
concerns seriously.
Ron Carter Hyundai is the #1 Hyundai Volume Hyundai Dealership in Texas.
We do this by selling cars to several hundred happy and satisfied customers
each month. While we are...

proud of this fact it does come with challenges. When
regularly selling over 400 new Hyundai’s and Preowned vehicles per month
misunderstandings can and do occur from time to time.
While we work diligently to arrange the best possible financing for our
customers by working with a multitude of lenders, we apologize if our efforts
lowered your score. Thankfully, we can assure you that any impact on your
credit score would be short-lived.
In regards to the additional down payment this was a lender requirement, not
ours. It would have been applied to your balance due, reduced your financed
amount and substantially reduced your monthly payment.
Lastly, as per your conversation with Tony [redacted] we will be reimbursing you for
your expenses incurred in customizing the vehicle while in your possession.
Again, we apologize for any inconvenience.
Ron Carter Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,
  I have voicemails and text messages from both the General Manager and Sales Manager harrassing me to come in and would change there reasons. First it was just to "see how I was doing", then "I needed to sign paper work" then my "trade in" and lastly now "there's something wrong with my new vehicle"? It was obvious they were trying too get it back to sell it for a higher price, and stopped at nothing to do so. A contract is a contract and if you signed a month in, you can't just simply tear it infront of someone and pretend like there was no contract. That's illegal. Ron Carter Hyundai is a fraudulent dealership and has done this to others, and will continue to do so to innocent people if no action is taken. The Sales Manager never told me when or if I'd be getting a refund once he tore my contract he pretended like nothing happened and hid.

Mr. [redacted],We understand that you are busy and it is not always easy to connect even on certain matters of importance. That being said, I have reached out to you multiple times, without success.I can assure you that the protections that you paid for are and always have been in effect. The documents...

you were provided, in no way "cancel each other out". The We Owe form, appropriately stamped as "As-Is, Nothing Owed" does not negate the Ron Carter Protection Package sheet or any of it's contents. I would ask that you reach out to me at 281-283-7023 for further explanation. Thank you.Chris [redacted]281-283-7023

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]I did not recieve the items I asked for to resolve this matter. While I can go without the financial request I can not accept the above email as resolution. Yes kacie did not reply over the last two days but I’ve been corresponding with your company since December 26.
Regards,
  [redacted]

Sent: Thursday, June 01, 2017 11:38 AM Subject: Revdex.com Complaint - [redacted] - 10/3/15 - 2016 [redacted] Ms. [redacted], In a recent review of our account with the Revdex.com we noticed that your complaint was never resolved. As of 11/1/15, we see that you were expecting a response from our then General Sales Manager. It appears as though that response never came and we certainly apologize. Considering the time that has passed, we would assume that you are no longer vehicle shopping. In any event we would like to close the matter and to do so would like to provide you with a $300 Gift Card to [redacted] or [redacted] to spend as you wish. Please "reply all" with your current mailing address if you find this acceptable. Thank you and again we apologize for any missteps and delays. Chris [redacted] Marketing Director Ron Carter Hyundai Best [redacted] Mobile [redacted] c[redacted]@roncarterclearlake.com www.roncarterclearlake.com

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  Below is my mailing address for the gift card to be mailed too. Thank You.[redacted]

Mr. Hathcock,Thank you for your feedback. It should not have been this difficult to get a resolution. You are correct about the maintenance plan. It seems as though we used the wrong forms when you did your paperwork. Please confirm your current mailing address to [redacted] and...

we will overnight the correct forms for you to sign and return. Those forms will afford you the opportunity to use almost any ASE Certified service facility. We apologize for any inconvenience.Thank you.

Ms. Sparks,Thank you for sharing your concerns. We are not sure where the breakdown in communication occurred in regards to prepaid maintenance being purchased or not being fulfilled after the sale and we do apologize. Please contact or General Manager, Anthony [redacted]...

[redacted] for a prompt refund. Thank you.

Mr. [redacted],Thank you for your feedback, we appreciate it. We apologize for any misunderstand regarding the final numbers that you were in your purchase agreement. We are committed to our customers' complete satisfaction. However, you have stated that you are 100%...

unsatisfied with the transaction. We feel that we will not have you as a satisfied customer it is best to offer to void the transaction and make you whole. Please contact our GM Anthony [redacted] at [redacted] to work out the details of returning our vehicle for a full refund, return of your trade in and deposits, if any.Sincerely,Ron Carter Hyundai

Mr. [redacted]Thank you for your feedback. We take our customer's concerns seriously.Ron Carter Hyundai is the #1 Hyundai store in Texas. We do this by selling cars to several hundred happy and satisfied customers each month. While we are proud of this fact it does come with challenges. When regularly...

selling and leasing over 400 new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to time. Chris R[redacted] is new to the company and he provided you with incorrect information. Regardless, you certainly should have received the best treatment possible from our team and a clear & accurate explanation of our pricing and limitations, if any. Our apologies.We certainly would be happy to sell you and every customer the vehicle at the advertised price. We would also include two additional $25 gas cards for your time and travel.If this is agreeable, please contact Anthony H[redacted] at [redacted] or [redacted]@roncarterclearlake.com.  Again, we apologize for any inconvenience.Sincerely,Ron Carter Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  The company has not presented me with any documents for a resolution. I've only received a statement that paperwork will begin after I close my complaint. I will not close my complaint based on the words of an untrustworthy company. Previously I was promised to have oil changes covered and they have not fulfilled this. Ron Carter is a shady company.
[Provide details of why you are not satisfied with this resolution.]
Regards,

Revdex.com:
This letter is to inform you that Ron Carter Cadillac, Saab, Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/9/2016 and assigned ID [redacted] They have exceeded my expectations!
Regards,
[redacted]

[A default letter is provided here...

which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.

Sent: Thursday, August 24, 2017 12:16 PMSubject: Fwd: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Please close this complaint. The customer has been made whole as requested.Thank you! Chris [redacted] Marketing Director

[redacted], Thank you for your feedback and for taking the time to speak with our General Manager, Mr. H[redacted]. As discussed, we will be offering you a no-cost to you service package that will address your maintenance needs moving forward. Please contact Mr. H[redacted] at 281-283-7054 or...

a.h[redacted]@roncarterclearlake.com to get this implemented.Thank you again for your business.Ron Carter Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaintI finally did talk to Christian [redacted] on 10/16/2015 and he said he would email me back with a resolution and I am still waiting to hear back from him.Thank you[redacted]
Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
[Provide details of why you are not satisfied with this resolution.]
Regards,I have attempted to call but have not received a call back. The cookie cutter message/response from their representative does not portray the experience of a lot of customers. I paid for a service yet received less than subpar service. Again I am waiting for the refund of my service plan.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
Sent: Friday, August 28, 2015 1:55 PM To: drteam <[email protected]> Subject: Complaint #[redacted]   Dear Houston Revdex.com,   I filed a complaint against an auto dealership (Ron Carter Hyundai - Complaint #[redacted]).  The business proposed a resolution (fix my damaged vehicle (damage that their salesperson caused during a visit to the dealership) and provide me with two gas cards for my travel expenses.  I accepted the proposed resolution and the Houston Revdex.com closed the case.   I have contacted the general manager (Anthony H[redacted]) via email on August 3, August 13, August 17 and August 25 to arrange for them to fix my bumper as well as provide me the gas cards.  I heard back from Mr. H[redacted] on August 17 with the response:   "[redacted],  I have been out of the office on vacation. I will check on this as soon as I get in tomorrow."   I followed up one final time on August 25 and still I never received additional communication from Mr. H[redacted] or anyone else at the dealership.   Unfortunately, I could wait no longer and traded in my vehicle on August 26 to another dealership and suffered a loss in value due to the damage on my vehicle caused by Ron Carter Hyundai.  Thank you,   [redacted][email protected] Mobile: [redacted]