FullPayment, LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  
You sure do have communication problems. Another thing you have is staff that lies and uses Bait and Switch tactics on consumers. I car further support my statement since your company FABRICATED the "Sold Car Story" just to cover its misconduct on Bait and Switch. Instead you should have admitted the misconduct, took action, and trained employees not to do it. As I see, now you teach employees to cover up their misconduct. I will pursue this complaint with [redacted] agency and [redacted]
Regards,
[redacted]

[redacted],I read your email message, and first I want to apologize for the
experience. Next, I would like to have a chance to speak with you and set a time
aside that we can make things right by either getting your bumper fixed or
putting a deal together that makes sense for everyone. Please...

call me at
[redacted].-Jason E[redacted]General Sales Manager

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  
I just wanted to add that the new ownership and the new General Sales Manager (Christian) at Ron Carter Hyundai Clear Lake a[redacted] with the staff went above and beyond to satisfy my needs.Before I wrote this claim I was unaware that there was a change in employment at Ron Carter. The 2 people Anthony and Veronica were 2 of the nastiest people I have ever meet in my life and I wouldn't of referred  my worse enemy to them. Now that I have dealt with Christian my whole attitude has changed. He is the most down to earth, caring, friendliest guy I have ever meet and and am proud to say I have meet him. With what he did for my family and I. I will be a life [redacted] customer to Ron Carter Hyundai!Thanks,[redacted]

Mr. [redacted],Thank you for your feedback, we do appreciate it. All loan approvals are subject to verification of information provided on the consumer credit application. In order to obtain a loan, consumers must be able to prove all information provided. Because we were unable to verify all...

employment and income information provided we were unable to confirm your eligibility for the zero down program.  If you are still interested in obtaining a vehicle loan and have additional supporting documentation or have a qualified co-signer, please contact the GM Anthony [redacted] at 281-283-7054, we would be happy to assist you now or when your situation changes.Sincerely,Ron Carter Hyundai

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], I won't accept. Reason being, the company wants me to close my valid complaint first, then they will offer me a no cost to me package. I have no assurance they will keep their word.  I emailed them for assurance and haven't received any response. They have already proved to be untrustworthy. 
[Provide details of why you are not satisfied with this resolution.]
Regards,

I won this dispute fair and square after providing time and date stamped email correspondence with your son [redacted], CEO of [redacted], to the bank.  He informed me that you no longer needed marketing services and I removed the card on file the next day.  My business is...

successful because I am always fair and never make mistakes when it comes to my clients money.  Also, the reason you no longer needed marketing services is not that my office wasn't performing. In fact, we performed so well that you offered more money (behind my back) than I could afford to pay and hired the employee assigned to your account.Working in the credit card business has absolutely nothing to do with winning a chargeback at the issuing bank or card brand level.  I go through the exact same process as any other business owner faced with a chargeback by a customer.  I provided overwhelming evidence in my favor resulting in the chargeback being reversed by the bank.  We have always had a good business relationship, why would you go the the Revdex.com and not call me first?Regards,[redacted]

Ms. [redacted],Thank you for your feedback. We take our customer's concerns seriously.Ron Carter Hyundai is the #1 Hyundai store in Texas. We do this by selling cars to several hundred happy and satisfied customers each month. While we are proud of this fact it does come with challenges. When regularly...

selling and leasing over 400 new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to time. Regardless, you certainly should have received the best treatment possible from our team and a clear explanation of our pricing and limitations, if any. Our apologies.We certainly would be happy to sell you and every customer the vehicle at the advertised price. We would also include three additional $25 gas cards for your time and travel.If this is agreeable, please contact Anthony [redacted] at 281-2[redacted] or [redacted]  Again, we apologize for any inconvenience.Sincerely,

[redacted],Thank you for taking my call.I am happy to hear that you received your 2nd key and it is functioning properly. As discussed we are processing your refund which can take 4-6 weeks.Please contact me directly should you have any additional concerns.Sorry for any inconvenience.Chris P[redacted]Ron Carter Hyundai[redacted]

Mr. [redacted],Thank you for your message. We have changed our management team and Mr. H[redacted] is no longer Ron Carter Hyundai. Your case was likely lost in his email.Nevertheless, we will take care of your gas cards and schedule your vehicle repair immediately.Please contact Chris P[redacted] at [redacted] at your convenience.Again, our apologies.Ron Carter Hyundai

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I hereby accept the Ron Carter Dealerships settlement offering and apologies for the experience I received.I also hereby confirm that my mailing address is [redacted]  [redacted]
In reference to complaint ID [redacted], I find this resolution would be satisfactory to me.

Revdex.com:
This letter is to inform you that Ron Carter Cadillac, Saab, Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/28/2016 and assigned ID [redacted]
Regards,

Mr. [redacted],
Ron Carter Hyundai is the #1
Hyundai Volume Hyundai Dealership in Texas. We do this by selling cars to
several hundred happy and satisfied customers each month. While we are proud of
this fact it does come with challenges. When regularly selling over 400 new
Hyundai’s and...

Preowned vehicles per month misunderstandings can and do occur
from time to time. 
We regret that you feel that you have been misled. We take great pride &
effort in making sure that our vehicle listings are as up to date as possible, including
availability. A vehicle will show to be available until it is actually delivered.
To further complicate matters, a customer commitment does not constitute a completed
sale. In some cases, it may take days just to secure financing. Additionally, it
will then take several hours or up to a day for listings across systems and the
web once the purchaser signs final paperwork. Philip would have provided the
most up to date information available to him.
Carfax cannot certify whether or not a vehicle is accident free. It is a data
clearinghouse that aggregates reported vehicle incidents.
We certainly apologize for any confusion or inconvenience these concerns may have
caused.
Sincerely,
Ron Carter Hyundai
===============
This dealership engages in
unethical business practices. They falsely advertise cars at extremely low
prices to get consumers into the show room. Then they make up an excuse such as
oh the car was sold online already and ask to show you another. I have seen
multiple misleading advertisements from this company. They should be penalized
for doing so. It's a shame that would waste someone's time like that after a
long day of work. The salesman was named Philip. I called and verified the car
was available and for sale prior to heading there, so they ahve no excuse. Plus
the car had signs of being in an accident and the dealership said there was a
clean carfax.

Sent: Wednesday, January 20, 2016 11:53 AM Subject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted] Team, We will be contacting the customer. Based on the customers stated settlement request this should be an information only complaint. Thank you.   Chris...

P[redacted] Marketing Director Ron Carter Clear Lake  - [redacted] Hyundai [redacted]

[redacted],Thank you for working with us to resolve your concerns. If you would, kindly close your complaint as "resolved".We apologize for any inconvenience.Thank you.Ron Carter Hyundai