Funai Service Corporation (FSC)

We are in reply to [redacted] 's complaintsWe would like to apologize for the repair delayWe were able to pinpoin the preventable mistake with the company we utilize for repair for future referenceThe Technician received the replacement parts yesterday, the Technicians was able to successfully repair the unit todaySince the unit was successfully repaird today which aligns with our Manufacturer's Warrnaty option of repair we now consider this matter closedShould customre have any questiosn or concerns, please cotnact our Call Center for further assistance

We are in reply of Mr [redacted] 's issue regarding Warranty Repair for the Sanyo TVSince the complaint was filed, parts were shipped to the repair center and repair was finalizedHowever when following up with the customer it was determined the unit was once again having issues per customerWe have since offered an exchange to which customer agreed toWe consider an exchange a more than fair resolution and consider this matter closedShould Mr [redacted] have any questions or concerns he can call the (800) for support

We are in reply to Mr [redacted] issueCustomer has been authorized for a refund after refusing another exchangeThe refund delay is due to the second unit recieved from customerThe second unit returned by customer is not the unit we send as replacement according to out logistics systemWe replaced original exchange with a recertified unit, the second unit we received from customer is a new unit purchased from Walmart 06/Again this does not mean we will not process a refund, we simply have been asking customer if the proof of purchase is available for th second unit shipped in to usThe receipt provided by customer was for the original unit that was already exchanged previouslyEven without the cooperation from customer we are proceedign with the original reciept for the preious unti as an exception for customers inconvenienceThe refund check will be processed and should be cut and mailed out by next weekSince we are proceeding with our original offer of refunding the unit we consider this matter closed

We are in reply to Ms [redacted] 's issueWe have reached out to customer and apologized for the inconvenienceWe offered to refudn the full amount of the TV due to any inconveniences we might have casued customer while attepting to service the unit under warranty, Customer has accepted the refund and will send us the Receipet ans Proof of purchase so we go forth with the refundingd of the unitWe have already requested and shipped out a box to have the unit returned so the refund can be processed upon the return of the unitWe now consider this matter closed

I am rejecting this response because: I had called on Friday September 26th to ask if what they were sending was in fact the check and the lady I spoke to assured me that it was in fact a check and not a replacement tvI WILL NOT wait until the that tv is delivered to them and processedI do NOT see how that is fair as it was a mistake on their part, not mineThe lady I had spoke to LIED to me on the phone even though I provided her with the confusing email they had send me on the 26thI feel that they should over night the check (for the correct amount of money) to meThat is the ONLY satisfactory result

We are in reply to Ms [redacted] 's complaintWe have made contact with customer and apologized for any inconveniences we caused while attempting to replace the unit under warrantyWe have offered to exchange customerse unit a different brand unit as customers original unit was alimited release Customer accepted to receive new exchangeWe consider this matter closed

We are in reply to Mr [redacted] 's complaintCustomer located and brought his unit to one of our Authorized Service Centers on his own, without contacting our Call CenterBecause the unit was carried in to the Service Center without the knowledge of our Call Center, we were not able to assist earlierAfter receiving this complaint last Thursday, we immediately had the complaint forwarded to our Warranty Administrator which contacted the Service CenterAccording to our Warranty Administrator no parts were previously ordered for Mr [redacted] 's unit from the Service Center American TV ElectronicsAgain, we were not aware a warranty repair was in progress therefore were not able to assist earlierWe have confirmed with our Parts Department today The parts necessary have been located and will be shipping to the service center immediatelySince we have followed through with expediting the requested parts, we consider this matter closed and will allow the service center to finalize the repair under warrantyPlease let us know if you have any questions or concerns

Once again we have no control over USPS expected Delivery date as they provide noneThe check was cut and mailed 01/It has been exactly business days since it was mailedWe expect our customers to wait patiently until the check has been recievedThe delivery addres was confirmed as address belowIf the check for whatever reason gets returned, it will be communicated to customerAt this point the check has not been returnedCustomers original model has never been sold at any Walmart at the retail price customer is quotingAgain without a receipt the amount refunded is close to if not the exact same price customer paid for the unit No exceptionsDelivery address: [redacted]

We are in reply to Ms [redacted] 's complaintWe apologize for any inconvenience we might have caused while attempting to service customers unit under warrantyWe have followed through with every action on our endCustomer has not been cooperative since we offered to have the unit replaced under warrantyTo valide the warranty we asked customer to provide and e-mail original receipt, which was delayed by customer as the Date of Purchase was not visilbleThis was communicated to customer and customer was asked to re-send receipt showing the Date and year of purchaseCustomer then threatened to file a complaint with Revdex.comWe offered to send customer a box ship the defective unit and have it replaced out of courtesy as we are not responsible to provide oneTeh receipt with date and year of receipt was received and validated 11/03, the box was shipped to the customer 11/and delivered to customers address 11/Customer called back 11/stating she did not receive the box an pre-paid return labelPLease see tracking number: [redacted] Customer threatened again to file a Revdex.com complaint, we offered to re-send customer a box and return label, even though we have confirmation the box was delivered to customers addressWe are re -sending customer another box and will exchange the unit as soon as the defective TV is shipped back by customer and received in our warehouseWe will not be offfering a Refund as we are already offering to repalce the defective unit with a recertified unitThe exchanging of the unit falls under our manufactureres warrnaty and consider this matter closed

The Funai Service Corp is supposed to be sending us a refund check once they received the tv they mistakenly sent usI got in contact with a supervisor about when they would be getting the tv backHe was supposed to have called me on October 4th but never didI called them again on Monday to find out what was going onI got to speak to the same supervisor and was told they had received the tv on October 3rd and that he would be having the refund check expedited to usI asked him if they had sent the check yet because I have to be at home when it arrives because it has to be signed forHe told me that he requested information on when it was sent out and he was going to call me backHe has yet to call meI called today and the lady I spoke to told me that they have not released the check yet and that it could take to business daysI keep getting different information and am really confused as to why they haven't sent the check yet when the supervisor told me that it was either sent out that Friday or that Monday when I spoke to himThis is getting beyond ridiculous with never knowing what is right and what is not because I keep getting told different thingsMy husband asked that I bring this to the Revdex.com's attention and would like to know what we need to do Thank you,

We are in reply to Ms***'s issueWe have contacted customer and have offered to have older unit exchanged under warranty as a one time courtesyCustomer has multiple unit we cannot troubleshoot further and assume its in working condition as we cannot confirm defect over the phoneCustomer was satisfied with Out of Warranty ExchangeWe now consider this matter closed

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me

I am rejecting this response because: I could see from Funai's previous replies that they weren't going to treat me fairly and that they weren't telling Revdex.com the truth I gave up on receiving good customer service from Funai I took the tv back to a WalMart and they gave me full credit of the purchase price Funai sucks

We do not accept pictures as a replacement for the original UL LabelsPlease mail the label in so the refund check can be processedThere will not be any further updates until we receive the UL Labele you have been asked to mail so the check can be processedWe understadn this should have been clearly communicated to you and apparently we failed to do soOur e-mail team should have done a better job on handling your case by providing further detailsAgain we cannot sue your pictures you e-mailed last yearWe have no problem following through with your full refund, after we receive the original UL LabelThank you for your understanding

I am rejecting this response because I was told by all Funai Service customer service representatives and supervisors to whom I spoke, which was about ten different people, that I needed to pay a $labor fee to fix my television, and if I had known what Funai Service Corporation said in their last letter to the Revdex.com, which was that I did not need to pay the $fee, I would have had the television repaired several weeks ago, and not have accepted the exchange offer Funai Service Corporation should accept responsibility for what it acknowledges is a mistake in telling me that my warranty did not cover the $labor fee and should also accept responsibility for telling me that I could receive a refund and then tell me refunds were not possible.Funai Service Corporation's last letter to the Revdex.com said I did not take my television to be repaired because I was inpatient and that I could have spoke to a warranty administrator, who would have told me that I did not need to pay the $feeHowever, my understanding is that the Funai Service customer service representatives and supervisors to whom I spoke are all warranty administrators and that I did speak to the correct people about the television In addition, Funai Service's first letter to the Revdex.com said I would receive the new television - business days after they received my defective television but in its second letter, Funai Service Corporation said this process would just take a few daysAs I mentioned in my last letter to the Revdex.com I was told by one Funai Service customer representative that it would take up to days for me to receive the new televisionFunai Service Corporation has been inconsistent with what it has told me, which is the reason I have filed my complaint with the Revdex.com and why I believe Funai Service Corporation should honor its verbal commitment to give me a refund even if that commitment was incorrectly made As a result of these inconsistencies I will send a letter to the president of Funai Service Corporation in Ohio as well as the President of Funai Electric Coin Osaka, JapanI studied Japanese at University and should be able to compose a basic letter to the office in JapanAlong with my letters I will include copies of all Revdex.com correspondencesIf the corporation is not willing to issue a refund, the corporation should overnight me a new television so that I receive it tomorrow (Saturday)Thank you for your assistance

I am rejecting this response because: They do not back up their products There have been numerous complaints regarding defects with this product I was told during the phone call that they only offer a day warranty on labor, why would I send in the tv for repairs when it would cost more than I paid for the tv Also they were so kind to call me after midnight leaving no call back number When I tried to call the number that was on my caller id all I kept getting was a busy signal then they called again after 8pm There customer service is unacceptable The only acceptable solution is a refund, at the very least an exchange

It has been business days since you were asked to mail in Original LabelPlease allow more reasonable shipping time to allow your shipment to be received hereIf you can provide a tracking number for the label you mailed that would allow us to have an accurate time of arrival, otherwise we must allwo your shipment to be delivered.You will be contacted once we reiceve the UL Label

I am rejecting this response because:As requested, I sent you the physical label on January 14, If you haven't done so yet, you should receive it soonI sent and email to your team the day I sent it and haven't heard anything yetJust please let me know as soon as you receive the label so I know when to expect the refund check.I as said before, I will gladly consider this matter close once I receive the check

I am rejecting this response because:I am rejecting this response because: When I asked that you communicate with your authorized repair center about this matter there was no responseThe repair center also stated that there was no response to their requestsAlso I wasn't contacted on this issue as I requested It's been DIAGNOSED and waiting for parts for weeksI informed you that it was diagnosed and that the company wasn't getting response to their requestsI am tired of the poor service that I have receivedI had the tv less than months and it has been months trying to get it repaired at a cost to me

I am rejecting this response because:On many emails I told them that my mailing address is [redacted] ***, it will be returned now because they didn't put the correct address on the envelopeWonderful, even more waiting on my endWhen it comes back, and it will please overnight it to the correct address this time