Funai Service Corporation (FSC)

I am rejecting this response because:  I could see from Funai's previous replies that they weren't going to treat me fairly and that they weren't telling Revdex.com the truth.  I gave up on receiving good customer service from Funai.  I took the tv back to a WalMart and they gave me full credit of the purchase price.  Funai sucks.

We are in reply to customers complaint. Although the Neato brand is not supported by our Funai Call Center, we will forward the complaint to the Neato team at Funai Service warehouse. Unfortunately we haven no way of providing direct updateson the Neato products.
We advise customer to allow 1-2...

business day to receive an update by either phone call or e-mail with status update from the Neato team, in case they have not yet been contacted.
As we cannot assist further, we would like this matter closed as customer will receive an update from Neato team.

We are in reply to customers complaint. We have already offered a refund to which customer has accepted. We apologize for the delay in the original exchange, the exchange was not shipped out due to no inventory available. We advise customer to allow 100-15 business days for the check to be delivered...

once it has been processed. The refund check has not been processed as of today, we will however reach out to customer and provide updates as they become available. Since we have already authorized a refund to be processed, we now consider this matter closed. We thank customer for their time and patience.

I am rejecting this response because: I was told, with certainty by company representatives, That my tape would be mailed to me. The manual in question is one that I purchased with the unit. As per their instructions I returned it with the package for service. They refuse to return property that I purchased from them.This response does not attempt to address any of my concerns

I am rejecting this response because:I am rejecting this response because: When I asked that you communicate with your authorized repair center about this matter there was no response. The repair center also stated that there was no response to their requests. Also I wasn't contacted on this issue as I requested.  It's been DIAGNOSED and waiting for parts for weeks. I informed you that it was diagnosed and that the company wasn't getting response to their requests. I am tired of the poor service that I have received. I had the tv less than 4 months and it has been 2 months trying to get it repaired at a cost to me.

We are in reply to Mr. [redacted]'s complaint. We asked for the proof of purchase months ago, and have yet to receive it. We do not honor warranty without the date and proof of purchase. This was never received by any of our departments. We have instructed Call Center to reach out to customer shortly, so...

we can go ahead with the exchange process and will bypass the receiving the receipt as customer as not able to provide us the receipt within processing time. We thank customer for their patience and expect a call shortly. Since we are pushing through with the exchange we consider this matter closed.

Revdex.com: I have received my item back and in working order.  Thank  you Revdex.com for your help on solving this issue.

We are in reply to customers complaint. We would like to apologize for any inconveniencies we might have caused while attempting to replace the defective unit under warranty. We understand customer stated they received an exchange unit in poor condition. We absolutely agree this is not acceptable...

and immediately offered to exchange the unit. As part of our exchange process when a customer claims they received a poor condition or damaged unit we ask customers to send us a picture of the unit, a picture of the serial number, and in some cases a picture of the box to determine if there was damage during transit. These are all procedural requests for exchange. not requests to further upset our customers. We have already initiated the second exchange, a second RMA has been issued and to our understanding a second return label was sent to customer to return the exchange unit so we may process a second exchange. We would like to point out, we do not replace units under warranty with a new unit. This is explained to the customer when the initial exchange is offered. The exchange unit is determined once the defective unit has been returned and processed at our warehouse, not decided by the agent. This second exchange will be with another re-certified unit as we do not always have new products available. Should customer have any questions or concerns, we urge customer to call our Call Center and speak with a Manager. We thank customer for their time and will do our best to process the second exchange as fast as possible once customer returns the exchange unit.

We do apologize for the delay. As mentioned in previous response, our Call Center only services Funai brand products. We did receive an update from our Neato team in our warehouse, The unit was successfully repaired and returned back to customer. While we understand customer was without the longer than intended, we received the unit in November and shipped it back to customer this month, did not take 8 months to service the unit.There is no purpose for rejecting the response, customer has the repaired unit. Please close case immediately.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Customer has been explained what is needed to be done to process a refund. At this point customer is refusing to cooperate to fulfill the refund process.We urge customer to cooperate and return the defective unit so we may process the refund that has already been authorized. This is not a matter of principal, this is simply part of our refund process. We value and offer Mr. Nixon the same process we do the rest of our customers. The refund has been authorized just need customer to comply so we may process the refund. Please close this matter.

We are in reply to Ms. [redacted] complaint. After making several attempts of reaching out to customer since 03/17/2015, customer returned our phone call yesterday and was give the option of processing a full refund for the unit. Customer accepted the refund which will be processed upon the return...

and processing of the unit. We consider the resolution of refund a satisfactory resolution and consider this matter closed. Customer is welcomed to call in to Call center to follow up on status.