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Funai Service Corporation (FSC)

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Funai Service Corporation (FSC) Reviews (312)

We apologize for the additional delay. The unit was not finalized in time for the original estimated time. However the unit was shipped out and delivered to customer 05/04.We thank customer for their time and patience. This matter has been closed on our end. [redacted]

We are in reply to Ms. [redacted]s complaint. We would like to apologize for any inconveniences we might have caused while attempting to service customer under our manufacturer's warranty. We were finally able to reach customer and have offered to process a check refund. The refund will be processed...

upon the return of the last unit that is with customer. We apologize for the late reply but did not want to go forward until we spoke with customer and offered the refund so everybody is on the same page. Should customer have any questions or concerns she should continue to contact our call center department for updates. We no consider this matter closed.

We are in reply to Mr. [redacted]'s complaint. Although our Customer Care department does not service this product, only Funai made products, we will escalate this complaint to our Neato Division in our warehouse and will request customer be called back and be provide an update on the repair. We advise...

customer to wait for either a call back or an e-mail with status updates by our Neato division. We thank customer for their patience and consider this matter closed.

[redacted]
 [redacted]
 * [redacted]
July 25, 2014
Revdex.com
Serving 21 Counties in Central Ohio
1169 Dublin Road
Columbus, OH 43215
Dear Revdex.com :
This message concerns complaint ID [redacted] against Funai Service
Corporation (FSC) or Magnavox.
I just want to say THANK YOU! It is hard for me to understand why a big
apparently reputable company would not send a refund after they said they
would. But 4 months had passed and my phone calls and letters had not
helped. After your intervention, they promptly sent me a check. I might add
they after your letter, they did leave a voice mail on my phone that neither I
nor my wife could decipher. They did not send an email. I am not sure why
you have so much influence but am very glad you do. I really appreciate
your service.
Sincerely,
[redacted]

We are in reply to customers complaint. Our Out Of Warranty Team spoke with customer today. Customer agreed to follow through with repair for $45. The estimated time for repair to be completed is 04/27.We thank customer for their time and patience and ask time to allow to fulfill the repair....

This matter is now closed.

Revdex.com NOTE: Revdex.com requested documentation from consumer regarding terms of warranty and received the following response.  We have copied consumer's earlier rejection of business response below for the convenience of the partites:I want documentation from them. I want to see where I agreed to this warranty aggrement about them taking my TV and not sending me another back. Why is this being put on me the customer to show documentatin. I never aggreed to this warranty aggreement. I was told they would send a tech out to fix my TV, when they had no techs in my area they told me to send my TV in and they would send me another Tv. They never told me that if they didnt have any in inventoy that I would get a refund instead lf a TV. If that were the case I would have NEVER sent it in. They failed to inform me of their "warranty policy". The Revdex.com is failing to see my biggest complaint! This company insured me that I was going to receive a TV once they recieved my broken one. I asked them before I sent it if I would get a TV in return. They told me that I would and they knew at the time which TV I had and they knew right then that they didnt have any in inventory. Yet, they still told me I would get a TV in a couple of weeks. They knew they could TAKE my TV, fix it, and RESELL it and get some more money. So they went ahead and told me to send it in for replacement. This is CORRUPT!! Its not right!! This is an awful company and I'm sure they do this kind of crooked act constantly! Like I said above, I want proof where I agreed to this warranty of giving me one 'IF' they had one in inventory or a refund! And just to clarify. If they sent me a check (which I never aggreed to, so they shouldnt have sent it) I will not accept it and this case will stay open!! Date Sent: 12/8/2015 5:47:25 PM[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]Complaint: 10984706I am rejecting this response because:I have repeatedly rejected the 218 dollars because I was told they would send me a TV back. The price of 218 dollars will not get me another 50 inch TV and I dont accept this. I was told before I ever sent it back that they had this item to send me once they received my old TV. They waited till they received my TV before telling me they didnt stock these items anymore. Like I said in original message if they would have told me this from the beginning I would have never sent it back to them because I knew I couldnt get another TV. They basically STOLE my TV and fixed it and resold it. They told me this! They could have sent me MY tv back when they figured out tbey didnt havt any in inventory. They are a corrupt business and I never aggreed to their crappy refund. I want MY TV BACK!!!

Revdex.com returned a call from the consumer, [redacted],  and she confirmed that she had accepted the resolution offered by the business.  Per her request, Revdex.com is closing the complaint Resolved.

We are in reply to Ms. [redacted]'s complaint. We understand customer is not satisfied with the amount refunded to her. We would like to apologize for any inconveniences we might have caused while attempting to provide a resolution for customer. If we miss-quoted a refund price, we are sorry for doing so as this was not our intention. Walmart never sold this model player for $48.00, it was a much lower value.However, since customer does not have the proof of purchase to show the amount she paid for the unit, we use a weighted price when offering a refund without proof of purchase available. In this case, the value for the model DP100FX4 is about $28.00 give or take, based on the sale price sold to the store also using other factors. We did no depreciate the value which would have resulted in a much lower amount. Again we would like to clarify the refund value is not negotiable as customer no longer has the proof of purchase. We would like to thank customer for their time and patience, and now consider this matter closed.

Customer has been issued a refund for the repair. We thank customer for their patience.

We are in reply to Ms. [redacted]. We would like to apologize for any inconveniences we might have caused while fulfilling customers order. Unfortunately we do not carry or sell original Booklets. Customer has stated multiple times she expected a booklet, however we do not lead...

customers to expect a physical paper booklet as we do not guarantee we have them available as our agents have advised to customer.  Customer did not pay $30 for the copy of the Owner's Manual that was sent out, the price for the copy of the manual was $4. At this point we have issued 3 manuals and another complimentary remote control for customer. These charges outweigh the price of the copy of the manual.We would also like to note, the $4 charge is mainly for the service we are providing to customer of sending out a copy of our Owners Manuals. All of our customers have free access to download a copy of the manual online, at no charge. Because customer continued to call back multiple times to complaint, lead our agents to send out more copies of the manual to customer. Customer was not charged for sending out the other 2 manuals. If customer is no satisfied with the copy of the manual, we  urge customer to return the copy of the manual for a $4 refund. We will not refund the price of the remote or shipping as we have shipped out multiple times. Again we urge customer to contact our Call center to follow through on returning the manual for a refund and now consider this matter closed.

I am writing in regards to complaint # [redacted] Emerson (Funai) has agreed to reimburse full payment of our Emerson TV. I was instructed to send a receipt to them, which I did on October 29, 2015. As of today we have not received payment of the TV.I wish to have this case reopened until payment has been received.Thank You,[redacted]

We are in reply to Ms. [redacted]'s complaint. We would like to apologize for the inconvenience regarding the unit no longer performing as intended, Unfortunately our Manufacturer's Warranty is limited and only covers the unit for the first year from the Date of Purchase.  The unit is now a...

little more than 8 months Out of Warranty therefore unable to offer any Warranty options. We searched our database and did not find any previous calls from Ms. [redacted] or the unit in question prior to last month July. If there were any issues with the unit during the first year we would have offered to repair or exchange the unit under warranty. The best option we can provide as a solution is to have the unit looked at by our technicians. This will require customer to self ship her unit to one of our Depot Locations in Ohio. We will not provide shipping as the unit is not under warranty therefore we will not be responsible for any shipping damages. If customer agrees  we can provide the address and references to have the unit shipped to our depot where our technicians can attempt to repair the unit. Please note we cannot guarantee the unit will be repaired as we are unaware of the possible defects with the unit. If customer would like to take advantage of our repair option, customer can contact our Call center and speak with a Supervisor on the floor as this is an exception we are making outside of our warranty coverage. We consider the repair option a fair resolution and consider this matter closed.

From: [redacted] Sent: Monday, September 21, 2015 4:57 PMTo: [redacted]Subject: ID # [redacted]Continuing complaint against Funai Service.  Attached email sent to me July 17 by company promising a check.  I had fulfilled all requirements by that date.Attached “resolution” from Revdex.com sent to me August 7.  Today is September 21,  and after continuing contacts (emails) and phone calls to “management, I have still received NOTHING.[redacted]

We are in reply to customers complaint. Although the Neato brand is not supported by our Funai Call Center, we will forward the complaint to the Neato team at Funai Service warehouse. Unfortunately we haven no way of providing direct updateson the Neato products. We advise customer to allow up to 1...

business day to receive an update by either phone call or e-mail with status update from the Neato team.As we cannot assist further, we would like this matter closed as customer will receive an update from Neato team.

We are in reply to Ms. [redacted]'s complaint. We would like to apologize for any inconveniences we might have caused while attempting to service customer under warranty. As stated to customer, the original check was cut and mailed out 07/01/2016 for the amount of $294.96. It was originally mailed out...

to the address we had on file at the time which was [redacted]Our call center agents provide you with a turnaround time up to 1 month to receive the check. Clearly it will not take the post office 30 days to receive the check, however we factor not just the delivery time, we must allow USPS to attempt delivery and return the check should there be any issues with the delivery address. We must allow time for the check to be returned in case it is undeliverable such as this case. Our accounting department did in fact confirm the check was returned as undeliverable by USPS. We do not have specifics as we do not work for USPS. We then requested for check to be re-mailed to an alternate address provided by customer. The check has been re-sent to customer via USPS. We urge customer to patiently wait for USPS to deliver the check and contact our Call center should there be any issues or concerns. We thank customer for their patience. Since we have fulfilled the request to mail out check second time we consider this matter closed.

We are in reply to Mr. [redacted]'s complaint. We would like to apologize for the inconvenience of customer  receiving a refund check for the wrong amount. We have confirmed the discrepancy on our end, and will do our best to process a second check for the remaining balance and have it...

processed and mailed out as soon as possible. The wrong amount initially sent was an oversight by the department handling the request,. Customers full refund will be for the total amount of $618.46, this total includes the 7% state sales tax customer paid for at time of purchase. The original check was for $218, which would leave a balance of $400.46.Please note Manufacturers Warranty covers only the unit itself. We will NOT be issuing any type of compensation as we are not responsible for any other charges other than the unit itself. We have instructed a Supervisor to reach out to customer and advise of this status. We will be requesting second check for remaining balance, and consider this matter closed.

[redacted]   [redacted]le Wed, 05/10/17 7:47 pm  It is now 5/10/2017. The promised check has not arrived.

To whom it may concern,I'm contacting you in regards to my refund check. My refund arrived today 11/30. Thanks so much in regards to this matter. Sincerely[redacted]

We are in reply to Mr. [redacted]'s complaint. We would like to apologize for any inconvenience we might have caused while attempting to service customers during his only call in to our Call Center. Our agent did advise customer of our Manufacturer's Limited Warranty which customer was still covered for...

at the time of call. Our Manufacturer's Limited Warranty covers Parts & Labor for the first 90 days from date of purchase, 1 year coverage for Parts Only after 90 days .This places customer under Parts only warranty which customer is responsible for any labor charges quoted by one of our  Authorized Service Centers. While it is standard for our agent to advise customer the Supervisor will quote customer same Warranty, we apologize for customer not being able to speak to one at the time of the call. Our Call Center has a Supervisor staff available during all business hours. We have no further calls from customer letting us know of his discontent of the  Manufacturer's Warranty. Again, we will cover any serviceable parts under warranty, customer is welcomed to contact us to arrange repair through one of our Authorized Service Centers where customer will be responsible for the labor fees. Labor is only covered for the first 90 days after purchase date, which placed customer well outside our Labor coverage. Although warranty expired 07/02/2015, we have record of customer calling and are more then willing to extend the Parts only coverage for customer as we know call was made prior to Warranty expiring, We consider our Parts only coverage satisfactory resolution and consider this matter closed.

From[redacted] Sent: Wednesday, February 24, 2016 5:52 PMTo: Revdex.comSubject: Re: You have a new message from the Revdex.com of Central Ohio in regards to your complaint #[redacted] Sanyo has resolved this complaint, Thank you for your help

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Address: 2425 Spiegel Dr, Groveport, Ohio, United States, 43125-9112

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