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Funai Service Corporation (FSC)

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Funai Service Corporation (FSC) Reviews (312)

Regardless when the unit was taken out of the box, our Manufacturer's Warranty does not cover damage. Again, we advise customer to check with the retailer for their return policy. We will not be offering to Repair/Exchange/Refund this unit as it is damaged, not defective. This matter is closed on our end.

We are in reply to  Mr. [redacted]'s complaint. As previously stated, Customers exchange was expedited and is shipping out of our Ohio location today. Please see Fed-ex tracking number below. We would also like to follow up on previous request. We do not offer Overnight shipping on any of our exchanges. We anticiapte Exchange to be delivered withing a few business days as the shipment should not take long from Ohio location to Customers location in New  York. We would like to once again apologize for any inconveniences we might have caused while attempting to service the customers unit under warranty. Since we have followed through with the option of exchange within the guidelines of our Warranty, we would like to once again consider this matter closed. FED-EX TRACKING INFO: [redacted]

We are in reply to Ms. [redacted]s complaint. We would like to apologize for the inconvenience of having received our exchange unit damaged. We do our best to pack the unit just cannot guarantee it will not be damaged during transit as shipping is out of our control. We would also like to clarify we never...

downgrade a customers unit. Customers original unit was a 39" manufactured in 2013. The damaged exchange received was a 40"manufactured in 2014. Majority of our stock for exchange are recertified units, as inventory is not controlled by Call Center rather by available inventory at the time of return. We have made several attempts to reach out to customer and have only been able to leave a Voice Mail. We have yet to receive a phone call back from customer. We are trying to reach customer and offer either another exchange, or a refund. All customer has to do is call our Call Center and ask to speak to the Manager. We consider another exchange or refund a fair resolution. We are waiting for customer to return our call and consider this matter closed.

We are in reply to customers complaint. Customer called back stating replacement remote was not working. Customer was asked to replace batteries and call back. We never heard back from customer until now. The replacement remote was in working condition when shipped out to customer. We will however...

replace the remote control at no charge. We urge customer to contact our Call Center so we may replace the remote at no charge to customer.  Customer was made aware of our No Refund policy when the order was placed. We will not be processing a refund as we can replace the remote at no charge if customer claims the remote is not working properly. Thank you, we consider this matter closed.

We do not understand the purpose for the rejection.Customer was contacted 02/17 and offered a refund. Customer claims she has emailed us a copy of the receipt so we may process the refund. We have yet to receive any email from customer. If customer is confused with our process or needs additional help, customer can call our Call Center for further assistance. Refund has already been approved we just need cooperation from customer.  This matter has been closed on our end.

The Manufacturer's Warranty on this unit expired 1 year from purchase. Based on date of purchase provided by customer, Warranty expired August 2013. This unit is 4 year past any type of warranty coverage. We will NOT be offering a Refund/Exchange/Repair as the unit is beyond any type of Warranty...

coverage. Customer can repair the unit at their discretion. We consider this matter closed.

Thank you for contacting Philips. We appreciate that you have brought this situation to our attention and are providing us with the opportunity to assist the customer further. In order to move this case forward, we have reviewed both the forwarded complaint and the information stored in our...

Customer Contact Database. We wish to help the customer to the best of our abilities by providing maximum assistance and an acceptable resolution.
At this time, Philips Electronics is no longer under contract with Maganvox, so we will not be authorized to replace or repair the unit. It seems that the customer's case is being handled by Magnavox, who can be reached at 866-341-3730. If the customer purchased their unit recently, they should be under warranty with Magnavox. The customer would need to contact Magnavox directly for further assistance. Though we wish we could assist the customer further, we here at Philips have no say in how they carry out their policies. We apologize for the inconvenience.

I am rejecting this response because:Emerson has had my television since October 21, 2015. When sending in my television, I was told, in writing, I would receive a replacement. Had there been an explanation of a possible refund if a television was not in stock, I would have never sent in my television. Had I been informed when my tv was sent in that there were no replacements available, I would have asked for my television to be shipped back immediately as the line on the screen was not noticeable enough to not have a television at all. Regardless of whether or not the television was on sale at the time it was purchased for me, I did not make the purchase and received the television as a gift and cannot purchase another television for that amount of money. I do not have a receipt as I did not purchase the television. I could ask the person who bought it for me, but I think that is unnecessary. I also spoke to a representative on Saturday who claimed to be a manager and asked him for my defective television back. He said he could not do so. When I asked why, he explained to me that they had already sent my television to the warehouse to be reconditioned and given as a replacement tv. I am curious as to why MY television will be repaired and used for SOMEONE ELSE. I am curious why SOMEONE ELSE who will be receiving my tv was not demanded to receive the same $218 I was. The timeliness of this information that was given to me is not acceptable. If Emerson valued their customers, they would do as they say, or offer an upgrade as a replacement. I can take a picture and send Emerson photos of my other televisions, all EMERSON to show I am a valuable customer, and I am very disappointed in the way I am being treated.

We are in reply to Ms. [redacted]'s complaint. We would like to apologize for any inconvenience we might have caused while attempting to assist customer with he Warranty options. Customer has declined to exchange her unit under warranty due to no wanting to receive a recertified unit. The call center...

does not have access to what will be used for exchange, so we advice customer that they will most likely receive a re-certified unit that has been re-certified here in the US and inspected multiple times before it is deemed worthy for exchange stock.One of our Supervisors will reach out to customer and offer a refund and explain the refund process. We will be granting customers request and will offer to process a full refund. Since we are offering customers request for a refund, we consider this matter closed.

We are in reply to Ms. [redacted]s' complaint. Customer was already advised the refund was our option given to customer. The exchange was not intentional and was caused as a result of receiving error on our companies end. Customer was already told she would receive a Refund as originally stated. Customer...

accepted the refund, we have initiated the refund process on our end. Once the last exchange unit is received, the refund check will be processed and mailed to customer within 10-15 business days.Again, the refund was already offered and agreed to by the customer. We consider this matter closed as customer was already aware of our resolution.

We are in reply to Mr. [redacted]'s complaint. We would like to apologize for any inconveniences we might have caused while attempting to service/replace customers unit under warranty. We initially offered an exchange for customer and provided a total turnaround time of 15-20 business days, This does...

not include Weekends or Holidays when our operations are shut down. Less than 1 week after surpassing the Total turnaround time of up to 20 business days we provided to customer, we offered to process a full refund for the unit on 11/23 as we currently do not have inventory for customers unit. Customer purchased a promotional item that was sold during Black Friday of 2014. Customer refused the refund and insisted on an exchange which at this point the best option we can provide is a full refund of the unit. We will proceed with processing and sending the refund out to customer. If customer has the receipt for the purchase, customer must send it in immediately otherwise customer will be refunded the full amount paid for the unit $218 minus the sales tax as we need the receipt to fully refund the amount including the sales tax. Since we will be processing a refund for the customer, we now consider this matter closed.

We are in reply to Ms. [redacted]r's complaint. We have reached out to customer and explained the delay for the exchange is due to no inventory available for her model. We have since offered to refund customer the full value of her unit. We are waiting on customer to send in her proof of purchase so we...

may refund the fill value of the unit including the taxes.If customer does not send in her receipt, we will proceed to refund just the value of the unit minus the taxes paid at purchase. Since we have offered customer to refund the unit as an alternative to waiting for exchange, we now consider this matter closed.

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
 [redacted]

As stated on original response, customers refund check was processed and mailed out exactly on 1/15/2016. Our Accounting team only process checks once a week every week which is on Fridays. The check was made out to $218 due to no receipt made available. The check was made out to [redacted] and mailed out to address [redacted] This is the only address ever provided by customer, the only address we have on file. If customer has not received the refund check by now, we must cancel the original check, and re-issue a second check and will ask customer to confirm the delivery address. We apologize for the confusion, our call system also sends auto-update emails that are not accurate, rather based on updated dates in our system. Again, we urge customer to call the call center back, ask to speak with a supervisor and advise they have not yet received the refund check. We need the address verified to assure the delivery address is correct.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
Complaint: [redacted]
I am responding to this response because:I don't think that 2 months is me being impatient. That is a very unfair statement. And to add, $498 is NOT what I paid for on the tv, try adding a few more hundred to that. They are making me look like the bad guy when I've been waiting and hearing unfulfilled promises. As a customer I should trust that a company will do what they say that they will, especially in a timely manner.

We are in reply to Mr. [redacted]'s complaint. We would like to apologize for any inconveniences we might have caused while attempting to assist customer by servicing the unit under warranty. We have gone through every option available for customer by making sure we follow through by honoring our...

manufacturer warranty. We originally attempted to repair the unit, then exchange it. Since we currently do not have inventory for customers 2014 Black Friday model, we are now processing a full refund for the price paid for the unit. We understand customer no longer has the original receipt or a copy of the original receipt, we will be refunding the full amount paid for the unit. We apologize for the delay in processing the check, we have confirmed the check will be processed and mailed out by Friday end of this week. We feel offering a full refund is more than fair resolution and now consider this matter closed.

We are in reply to Mr. [redacted] complaint. We are having a hard time understanding the complaint. We initially offered an exchange. We currently do not have inventory for customers model to offer an exchange therefore we now processing a full refund for customer. Customer purchased a promo item sol...

only in Black Friday. This model retailed at Walmart during Black Friday for $218.00. The only amount we cannot offer is the state sales tax without customer providing the proof of purchase(receipt).We have asked customer multiple times on 3 different occasions to send us the receipt so we may offer the full refund including sales tax. We have yet to receive the receipt from customer. Since we do not have the receipt we will proceed with processing a refund for the amount of $218, which again is what customer paid for this promo item during last year's black Friday sales. If customer can show a different amount paid for the unit, we ask customer to send to our department immediately. Since we processing full refund for customer, we consider this matter closed.

We are in reply to Ms. [redacted]'s complaint. We would like to apologize for any inconvenience we might have caused while attempting to service customers unit under warranty. We have since made contact with customer and offered to process a refund, to which customer accepted. The unit is on route...

back to the company. once received and processed the refund check will be issued and mailed out to customer accordingly based on the instructions provided to customer by our Call Center. We would like to thank customer for their time and patience. Since we have already provided a resolution for customer, we know consider this matter closed.

I am rejecting this response because:  It took this company almost a month to offer a refund.  They did not even know what they sent me until I provided the model and serial number.  Now, I am supposed to trust them to send me a check.  They refuse to pay me until I return their property.  I will tell you what is non-negotiable, send me my refund and the return label and I will return the dvd player.Just saying you are sorry does not cut it.  I was lied to by the call center.  First lie was they would call me in 24-48 hours, no call.  Second lie, they said I would be called that day, no call.  Your company does not understand customer service.  I had to take my faulty vcr to Fed Express on my time and gas.  Now, I have to do the same to return the wrong item.Pay me what you owe me, I do not trust you.  Then I will return your product.
Regards,
[redacted]

I am rejecting this response because:I just want to make sure everyone knows that I don't agree with this practice,just b cause it sat at Walmart for however long doesn't mean that I didn't have it that long,I think a company should stand by their products and would want to see satisfied customers,I know before I make a major purchase such as this I check online activity such as the Revdex.com and forums to see if it is something I would want to it and I hope other people do the same and see that Emerson doesn't seem to care about having a satisfied customer and after this experience I know I will not shut and Emerson product nor would I recommend their products I still feel as though they should service this product even they say it should last longer I mean what could I possibly do to a television other than turn it on and off up or down...it seems absurd that they would not stand behind their product

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Address: 2425 Spiegel Dr, Groveport, Ohio, United States, 43125-9112

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