Furniture Liquidators Inc.

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I don't agree with you stating that you told me about the restocking fee in advance but as long as you deliver the sectional by the end of this month, I am okay with waiting and thus, there won't be a need for restocking! Please do make sure that you call me in advance to schedule a date for delivery.
Regards,
*** ***

on any special orders there is a 15% restociking fee where the customer has been informed of we should have it by the end of the month

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my
complaint. For your reference, details of the offer I reviewed appear below
The store delivered the sofa and table set only onceBut since their items are damaged so I did not accept itI called the store the same day of delivery and said they will replace it that same dayUnfortunately no one showed upThey never delivered my bed too which they say takes a week for them to order itI followed up all items I bought from the storeVisited them personally, I even called them so many times but they will never answer my callDuring the visit they keep on promising they will deliver the items but they never doI need a refund for my bed too which I payed by cash worth $They told me that they will give the refund all at onceMy last visit was on September They told me to wait for days to get the check but untill now they have not refunded the bed yet worth $
Regards,
*** ***

steve has been out there to fix her furniture and will contiue to go out there until it is fixed

the customer was never told to keep the fouton she got for the hassle what happened was the customer ordered a fouton and the right box came but had a different color fouton inside I told her I would order her a new one in and she was okay with that the fouton she order I was told by the company we
get them from that they were on back order for weeks bye then she wanted a refund but in order for me to refund or do a credit invoice for the financing I would need the product back so either I would have to charge her a fee for my deliveryy guys to come pick it up and than I could credit her *** account or she would have to bring it back to me

the sectional was new it was in the warehouse and our del truck was running behind I told the customer as soon as I noticed the scruff in the bottom of the sectional I could send my repair guy out to fix it or she would have to wait for our next shipment that would be app weeks she then
requested a refund I said not a problem it takes to days for them to receive a refund because we do not keep cash in store the customer was agitated and I am sorry that the item was damaged and I tried my best within my power to make her happy

Revdex.com spoke to Dwight at business and the following was relayed: Mother and daughter came in, both heavy set and ordered a lift chairThe chair came in, was delivered, and two days later customer called stating the chair was too smallAs it is considered used, it could not be returned and resold as
newAn exception was made in good faith to exchange chair, only chair available was not a lift chair or heated but a much more expensive chair, $vs$Offered to exchange chair for customer, the mother agreedWeeks later, daughter returned saying she wanted to return it for full refundThe daughter used language that was unacceptableThere is nothing else we can do, we have already gone above and beyond

Revdex.com spoke to Dwight at business and the following was relayed: We had spoken with the customer over the phoneWe had tried to deliver the mattress but she had moved out of state to ***A credit invoice was submitted to ***We were unaware they had not received or processedWe are going
to resubmit the credit invoice for the customer to receive the $credit for the futon mattressIf the customer can provide the *** reference number this will help speed up the process

as I told the customer due to the fact the dammage is made by her iit voids the warranty and I am waiting for owner to give me a price on the item so that the customer can pay and we can order it

you did recieve what you paid for and we have conntacted our repairmen and we are following our company policies to fix the issues

I am the manager jeremy of the store I am working on getting the refund to her and trying our best to satifiy the customer the check should be to her by the end of next week thank you

a refund check has been issued the reson why we took some of her money was we tried to deliver her living room set times and it didnt fit

I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com spoke to Dwight at business and the following was relayed: This is from a lay-a-way purchase from several years agoThe customer went to prison for narcotic related charges and after she was released from prison, wanted the furniture originally put on lay-a-wayThat particular furniture was no
longer availableShe choose a real white leather couch floor model that was sold as isThe $1,couch was sold to her at $She did return at a later time and had a discussion with the owner, MikeShe was offered either $or $but said she would not accept and said she would take us to court or file with the Revdex.comThe couch was sold As Is

I jeremy was standing at the desk at the time of purchase and I heard todd tell mr *** that it would take 8- weeks because it is a special order the item is on order and we have informed mr *** that when we have a accurate date of arrival we will inform him I have never hung up on him
we are trying our best to get the sectional in as quick as possible and when we have a date we will inform him of that date

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I had the chair picked up today I myself did not go in thereAll of the information was brought to the attention of Chris on the dates listedI did not want a more expensive setI sat in the love seat to the set I wanted and said I want this oneThe salesman wrote it up and I paidWhen I went to pick it up I was told it wasn't what I ordered and if I wanted what I ordered I had to pay moreI needed furniture and was afraid I would never get a refund so I paidThen had to wait for the chairNot to forget I was called and told what I ordered was in, when I got there the set they claim I ordered wasn't there the one I wanted was but in order for me to take it home I had to pay moreThese people are crooks.
Regards,
*** ***

after getting ahold of steve our repairmen for our couches he informed me that the dammage was caused by the customerthis how ever voids the warranty through *** and usthe customer can purchase the part that needs to be replaced if you have any questions you can contact jeremy store
manager at ###-###-#### thank you and have a great day

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
I spoke with the repair man as wellHe informed me that he requested the Store Manager (Jeremy) order the CORRECT part for my couch after leaving with the WRONG part on Monday, 1/18/The issue still remains that every time I speak to Jeremy, I receive different informationInitially when I requested that my couch is fixed under the warranty, I was told that I had to contact the maker of the couch (***) to check the warrantyAfter doing so, I was informed that I needed to contact the repair man (Steve) directlyI was able to schedule an appointment with Steve to look at my couchOnce he came out, he discovered that he would need to replace the bench of the couchHe then left and asked Jeremy to order the partAfter several phone calls to the store to check to see what the hold up was, I had been informd of several different storiesDuring one phone call I was informed that the part was on a truck on its way from North CarolinaAnother call I made, I was informed that the part was not coming from North Carolina, but was being delievered by ***Finally, after calling Steve, I was informed that my part came inI scheduled a second appointment with him to come back to complete the workUpon his return, he realized the wrong part was orderedSteve then stated that he would call again, and order the part from JeremyAfter several phone calls to Jeremy, I continued to get the run around stating that he would need to talk to Steve to see if he ordered the partUpon speaking with Steve however, Steve informed me that he is NOT the one to order the parts, that the vendor (Furniture Liquidator) completes this portionEvery time I spoke to Jeremy, he informed me that he would call me back and never didI had to initiate each phone callI called him AGAIN today to which he stated that the part is not covered under warranty as it was damage caused by me and was not a defectI informed him that this was never told to me during any of the several conversationsAfter being extremely rude and cutting me off several times, he informed me that he also could not order the part until I paid for itI informed him yet again this was never told to me, and that was obviously not the case as the part HAD been ordered but unfortunately it had been the wrong partI continue to get mixed messages and have never been so displeased with a companyJeremy mentioned the owner and I asked to speak to himHe stated that the owner does not speak to customersWho runs a business and does not speak to the customers? The owner may be motivated to speak to this customer as I am prepared to get my lawyer involved, especially as every conversation has been recorded from a business phone
Regards,
*** ***

I just want a refund our a exchange I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]

Revdex.com spoke to Dwight at business and the following was relayed: I was not here when the customer returned the box springs. We were returned two split twin box springs, not king box springs. However, if the customer returns we will give her 2 new box springs.