Furniture Liquidators Inc.

our policy is no refunds store credit

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I was never told I would get the floor model if the warehouse didn't have a brand new one I have never received my $50 rebate, and I have phone records for myself and my witness that we can provide that indicate there has not been an attempt to contact me since the one piece was fixed. They are not being honestx
Regards,
[redacted]

ive contacted steve about the situation and he is waiting for the part to come in

The customer put a item on layaway last nov 2014 we tell the customer it is a 90 day layaway.  it has been a year since she has put anything on the account our store policy is only store credit no cash refunds

we have told the customer that due to the fact it was a gift certificate it is non refundable as well as it is a special order we also told the customer that it would be in on the 8th of aug we have a appoligized several times to the customer and are trying our best to get the product from united...

and we have confermation it will be on the truck this week and will set up time with customer the day it arrives

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. Copy of court judgment attached.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Received a call to schedule delivery on product for Saturday, August 22nd.  Was told that I would receive a call on that morning with an estimated time of delivery.  Called on 8/22 at 2pm to find out when they would be at my house to deliver and I was told that their truck had broken down and that they wouldn't be able to deliver my product until Tuesdat, August 25th.  Never received a call to tell me that they wouldn't be able to deliver on 8/22.  Again, poor communication.  We will see if I get a call on Monday, August 24, to schedule a delivery on 8/25.
Regards,
[redacted]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
ive already purchased a new futon elsewhere, therefore, I want the credit invoice issued to the leasing company for the merchandise that you just admitted that I do not have! I waited almost 4 weeks for the correct futon to arrive, when I was told it would be 2 to 3 weeks....so that is why I cancelled it because I was done waiting and no one seemed to have the decency to answer the phone there or to even call me back, despite how many messages I left. 
Regards,
[redacted]

we are in process of getting this customer her bed and will be there by sat the warehouse has been out for the past couple of weeks I am sorry the wrong bed was delievered if you will give me a call ###-###-#### it would be greatly appt.

this customer came in today and picked up the chair did not mention any of this the customer want a more expensive set that cost a hundred dollars more so there for had to pay the difference with the tax.  i am sorry for any inconvince but the customer has all of her furniture

the refund check is in the mail we are delieverring the suction cups and ns today the repair guy does work for all the stores in [redacted] and has been on vac we are in the works trying to get this fixed and trying to take care of the customer I am truely sorry it is taking longer than expected but we...

are on top of this and we r taking care of the customer

the customer was notified at 2 when everything was brought over from warehouse that the item did not come on the schudled truck the customer did our finance option the the 52.92 that she paid has been cancled through progressive and the customer didn't pay anything else we got ahold of the customer...

as soon as I found out the item was not in

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The chair that the business is claiming "came in, was delivered" never came in. The 1st chair we ordered was "discontinued" per Todd, the 2nd chair when it was delivered we called the same night on NOV 23RD and stated it was the wrong chair and NOT what we ordered (we ordered a BIG BOY they tired to deliver a chair that was  NOT a BIG BOY). We also refused the delivery of the this chair. Then on NOV 25th (due to the holiday we had to wait 2 days to go back in) we went in person and Todd asked why we refused delivery of the chair. We told him as stated on Nov 23rd it was not the chair we ordered. We picked out another chair with Todd again another BIG BOY with lift and message units. When they came to deliver the 3rd chair it was a Big Boy that was from the SALES FLOOR. AGAIN NOT WHAT WE ORDERED. We called the night they tired to deliver it and received no answer and left a message for a call back. We refused delivery of the chair again this time as well but, their drivers said they were going to leave it until they brought the correct chair. The next day I called again as I never received a call back and spoke with Dwight who said he "Would make this right no matter what per his conversation with the Owner of the company" and, I said we would come in that evening around 5:30 pm EST. We showed up that night as promised and were told there was nothing he could do for us and that he would sell us the FLOOR MODEL at $599.00. We refused this offer because the chair was valued at $299.00 every other time we came and we DID NOT order this chair and, it was a used FLOOR MODEL. My mother was also NOT originally looking for a lift chair she was just looking for a BIG BOY recliner with heat and message BUT Todd offered to sell her a BIG BOY recliner with heat/message and a lift at a cheaper price due to all the frustration we dealt with from the 1st chair not being delivered (we setup 3 different dates to get the 1st chair delivered before Todd finally said it was "discontinued). Dwight and Todd did nothing but lie to us through the entire process and, at no point did they go above and beyond to improve their customer service. I told Dwight we WILL NOT PAY for a used chair that we didn't order and, we will DEFINATLY NOT pay double the value of a used chair we did NOT order. I told Dwight he can take his chair back and he refused. Dwight was very frustrating to work with because all he kept telling us how he was offered the right salary to hire him for his job (3x we heard this story) and, not actually attempting to assist us with our issues. I told him he had "crappy customer service" which he responded "I had a mouth like a sewer". I see that Dwight also felt the need to mention "Mother and daughter came in, both heavy set". What does our weight have to do with the dispute we have? This is one of the reason why Dwight was very difficult to work with and unprofessional.  I called the Leasing Company and told them the same thing and they said they were trying to reach out to Dwight with no success to find a solution to resolve our dispute. However the last time we heard from the leasing company they advise they still had no success reaching Todd, Dwight or the Owner of the company and, we have not heard anything since.
Regards,
[redacted]

I have told the customer that the post for her bed that it has been there since the first of Jan and to come pick them up she called yesterday and I told her I will be there today bc she didn't want to pick up she wants us to drop of I told her sat

Revdex.com spoke to Dwight at business and the following was relayed: The customer did end up buying another sofa and loveseat that we gave at a much smaller price.

Revdex.com spoke to Dwight at business and the following was relayed: This has been an ongoing process in trying to resolve. Originally the customer ordered a black bunk bed along with other black furniture. The wrong color was ordered by mistake, silver, and when the black was reordered it was on back...

order as it was out of stock. I did previously offer the customer $100 cash back if she wanted to keep the silver. When she did reply to our offer she informed us that she wanted the bunk beds to match the other furniture. I then offered to replace the dresser with a brand new silver one to match the existing bunk beds. The customer did agree and this will be resolved on Friday.

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. The business did NOT try to deliver the mattress they asked for 14 more days to get the mattress at that time I told them I had moved out of state and I wasn’t waiting another 14 days. I have been in constant contact with the financing company and they have not received a credit to my account from furniture liquidators at all. My account number with progressive leasing is [redacted]. If they would own up to their mistakes and credit my account for the merchandise they sold me that I never received, I would be satisfied. Instead I have a bunk bed in New York that couldn’t be used and I had to get my child another bed because of their negligence. I have one more payment and everything I purchased from them including the merchandise I didn’t receive will have been paid for. I am thoroughly disgusted by their business practices and the way they speak to their customers. At no time since August 2017 have they tried to deliver the mattress and they should own up to their mistakes and credit my account appropriately.  
Regards,
[redacted]

Revdex.com spoke to Dwight at business and the following was relayed: Please have the customer come in for us to process the $50. Our repairman Steve is going to call the customer and expects to be out there by next week.  Steve's phone number is: ###-###-####

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I...

reviewed appear below. Revdex.com spoke to consumer and the following was relayed: Steve was here, he came out in February and ordered a part. I have not heard from Steve since or received the part. There has been no repair made. I bought the furniture in January and the matter is still not resolved.
Regards,
[redacted]

we will replace it this coming week on tues