Furniture Mecca

I purchased a Bedroom set and mattress on 7/23/I was told that I should hear from the warehouse 2-weeks to schedule a delivery dateweeks go by and I haven't heard from the salesman or the warehouseI called the store where the salesman was located different from the store I made my purchase from, and he wasn't availableThe store representative told me the warehouse should be in contact soonI waited days, heard nothingI call the store where I made my purchase from and spoke to the managerHe told me he would call the manufacturer to see about the processThe next day he calls me back to tell me that product is no longer manufacturedI waited weeks and had to reach out the them on multiple occasions to find out the bed set is not availableI asked for a refund of my money since the bedroom set ADVERTISED and SOLD to me is not availableThe manager says "let me check the policy, no refunds"Tells me to call corporate he can't do anythingI called corporate and

I purchased a new living room and bedroom set last week and I couldn't be more happierthe pricing and service was incredibleI have purchased from other stores in the last but mecca had a huge selection and the best pricing around

I placed an order with the store on 11/25/and was using different financial companies On 12/19/Crest financial started to withdraw from my bank accountwhen I called them they told me that the store told them that the merchandise was delivered on 12/05/which was a lie An action that stole us from the 90days with no interestWe went to the store to clarify that because Crest told us that there is nothing they can do aboutOf course the rep blamed other staff for that mistake
We paid them a second visit again on the end of December to see what was going on, then the rep offered us to take the floor model which we refusedWe told them we are not in a hurry we will get our merchandise when it comes
On January 10th we got the merchandise delivered with the model floor chairs We told the delivery guy to take everything back, concerned he called the store which agreed to take back only the chairsI personally called back which was a disaster, finally I was ab

I paid extra for a service that was not provided when they said it will still being charged for the service that I did not received when said I will

I received a delivery on 1/4/of bedroom furniture, delivery representative in the process of assembling furniture cracked inch Flat Screen Television; contacted the store and I have been given the run aroundI have sent pictures of the damaged and invited management back to the property to inspect damage however no response contact will not answer my calls

I financed furniture from Furniture Mecca in Upper DarbyI purchased a bedroom set that included a headboard, dresser, mirror, box spring and mattress as well as a couch with matching loveseatI had a scheduled delivery of 3/6/When the order arrived the bed frame was cracked and it was the wrong loveseatThey sent the olive green couch that I ordered but a brown and tan loveseatThe driver annotated on the invoice that the bed was damaged and that the wrong loveseat was sentHe stated he would notify the storeI called the store in 3/7/to make sure that it was reported and they said it had not bee but that they would have someone call meBy that afternoon I physically went to the store because I had not received a callI spoke to three separate sales people at the customer service deskThey took my information and my complaint and attempted to contact the warehouseAfter several attempts of not being able to reach anyone, one of the gentlemen sent a text to someone wh

Jan I purchased furniture from Furnitue Mecca at their Hunting Park locationWith my purchase I also was advised and to purchase a year warranty for all my furniture in which I didI asked about the coverage and was satisfied that my furniture would be covered in the event I needed to use itMy furniture was delivered Feb On Feb 20th I noticed my dining room table had damage to itThis day was a holiday so I contacted the company the next dayI thought with my purchase being under days or would be a simple process however this was far from trueEvery employee I spoke to gave me different answers in which hung up on meI never asked for a refund just an exchangeI was told 1st that an exchange was possible then later because I purchased the warranty even under the days I had to go through themI was told to send in pictures which I didI sent pictures twice via email and textThen I was told I had to go to the warranty companyOnce the warranty company

These people are CROOKS!!! When I walked into the store I looked around and seen one set that I likedI told the guy Muhammad that I didn't see anything else I liked, but the set I choseHe was so quick to make a sell that he never explained the return or cancellation POLICY in full detailYou'd think that he would set the expectation that if anything went wrong there would be an issueAnyway, they tried to delivery my things, and it couldn't fit pass the doorI called right away to cancel the order, and another gentleman said to come in the next day and he'd help meI came In and he asked if there was anything else that I likedI told him NOhe said okay don't worry nothing will be charged because you don't have any furnitureWELL I WAShe told me that the delivery company was suppose to send a confirmation that the furniture couldn't fit, and that I had to call them and the financing companyThe financing company told me that furniture Mecca told them they wouldn't

I need to cancel my order with no chargesThe entire experience has been completely unprofessionalI was told furniture would be available for pickup within a week AND that I would receive months financingWhen I check the paperwork during my first call to find out where my furniture was I realized it says only monthsSalesperson told me to call *** to get corrected - *** tells me to contact store to get it corrected
Upon my first call the employee started yelling at me when I asked simple questions about timing of furniture and financing options for the amount that I spentI asked in a perfectly polite and friendly wayIt has now been a full month (order was put in on October 22nd) and I have received no calls from the salesperson despite him promising me he would call me on Sunday
I originally wanted to cancel my order after getting in heated arguments with store staff because they were SO RUDE and after finding out the sales guy was wr

I ordered bedroom set and extra mattresses with the box spring for all of themlWe paid for them to deliver and build our stuffIn the first week one of the mattress broke, you could feel the springsThey continued to brake even more to a point where there is a big dent on the mattressThey showed us mattresses that were opti-pedics but they brung a different mattress from the one they showedthey are labeled as optic-pedics but dont feel like they are optic-pedicsThey came to look at them, but said we needed to pay for delivery when we shouldn't have to pay for anything because it is not our fought that the mattresses are not what they showed us and brokeMy wife calls and calls them but they tell her the same thingThat we need to pay for delivery again

when I received my furniture it was broken I called amir (the store manager) asked for a replacement they brought me a replacement which was also broken they replaced the replacement with a store display model per the delivery driver and the replacement was also bad I called and spoke with amir again and asked for a new furniture set out of the box the delivery men brought the furniture put it together and when I inspected the furniture I realized the furniture cushions were not the ones that came with the sectional and the cup holder was broken and the wood was dry rotted, I called the furniture store only to be told there was nothing they could do I went to the store and amir told me I had to call and speak with nikki the warehouse supervisor , I spoke with nikki she told me she had to speak with the general manager before she could do anything I asked what the managers name was she said muhamad I asked for the last name and she said I didn't need one I asked again and she hung up on

11/26/2014Dear *** ***,We received your reply dated 11/18/We spoke to the customer again and informed her she can take the coffee table set to the store and after inspection for any damages we will issue her refundCustomer was not clear in her response if she will take the set to the store for refund or not.At Furniture Mecca our main goal is to have satisfied customersShould you have any questions please feel free to contact us at ###-###-#### Ext # *.Sincerely,AManager Customer Service

I am writing about a contractual issues Iwith Furniture Mecca the hunting park location and its corporate office at E Venango Street On April 19, I purchased a piece living room set in brown leather and a four chair and table dining room set in brownMy payment was made in full via debit/Visa card in the amount of $The salesman who helped me and a girlfriend of mines was named, JamieBefore making the purchase I asked Jamie was the furniture in stock and available, he then turned to the manager and asked him to verify my question; the manager confirmed it was in stockThe very next day on April 20th I recieved a call from the delivery department, I was not near my calendar at the time and I asked the young lady if I could call back and schedule, she stated yesI asked what time do you close and she said ,7pmOnce I retrieved my calendar I called back and was told someone will call me back and scheduleTwo days passed by and I had not received a call so I con

My experience with Furniture mecca was great They delivered my furniture in a timely manner and even helped me take out my old furniture I would recommend them to anybody in philly looking for good furniture and great customer service and ????????

04/22/2015Dear *** ***Reference to above mention case number*** *** *** purchased furniture from us roughly years agoOur Store only offer days warranty on goods, however if the customer brought extended warranty at the time of furniture purchase they can contact their
warranty company.As courtesy we serviced customer during summer of last year and fixed problem with her dinetteAt this point *** *** has to contact her warranty companyIf you have any questions please feel free to contact usSincerely,
ManagerCustomer Service

I wanted to cancel out my contract and lease with furniture MECCA and progressive leasing, but they don't want to saying that FURNITURE MECCA policy says they can't cancel the contractBut when I ask can I just pay for my furniture in cash they said yes and they will cancel out the contractBut my contract says that I can cancel within the first five (5) business days if I wantI don't have my furniture and I won't have it until the end of NovemberIt doesn't give me exact day it just says end of NovemberI just want to cancel my lease and contract and they won't let meI just signed the contract on October 24, and wanted to cancel the same day

I took my services to furniture meccaI ordered merchandise, and per contract anything that may have been back ordered may take 4-6weeksMy order was placed on 9/4/Each time I inquired about delivery date, the customer service reps would misinform me as to arrival dateHere we are weeks past order date, and I still do not have merchandise that I have already placed payment on and also receiving bills for the other half that I have financed
Everytime I call the reps are very arrogant and have no care for the customersHere it is October 17, and estimated arrival time is over the 19th of October This complaint is a compiliation of issues with costumer service, contract issues, delivery issuesI will never give them my business or money or even refer them to anyone due to the way of their lack of compassion towards their clientel

On November 24, I went into the Mecca Furniture store to purchase a new bedroom set I saw the one I wanted on display and paid for it in full on my credit card I was told it was going to be delivered on December On November 25, the store manager called me and told me that the set I paid for was no longer available He told me to come in and pick out another bedroom set So that day I went back into the store, I picked out a different set that he recommended with the same delivery date I had all of my old furniture removed from the house to get ready for the delivery of the new set On December 2, I did not even receive a phone call I had to call the store in the afternoon, which is when I was told by the manager that the second set was also discontinued He told me that for my troubles, he would send the mattress I paid for over to my house, with a temporary frame and box spring I told the manager that I knew the box spring would have to be a split box spring in

05/4/2015Reference to above mention case numberCustomer *** *** purchased Furniture from us on January 31, and received the goods delivery last week of FebruaryAfter the delivery occurred *** *** gave us a call and explained there was an issue with her sofa, we then
scheduled her for our technician to go out to her residence on March 3, and *** *** missed her appointmentWe then rescheduled her for 3/10/and as you can see on our technician report the issue was taken care of.If you have any questions please feel free to contact us.Sincerely,ManagerCustomer Service

NEVER would I recommend this company to anyone not even my enemy! Very unprofessional at the Venago and Hunting park locationsTheir products are cheap and do not last even a monthWhen hoping to have items replaced under the warranty that they persuade you to purchase they will tell you that your item can not be fixed and can not be exchanged which means a waste of for the warranty and also the purchase of the furnitureCompany full of crooks and shady business practicesSave yourself the headache and DO NOT buy even water from this company! Customer service is the worse I have ever dealt with from a "business."