Future Income Payments

March 25, 2015
Ms. [redacted]
Re: Complaint ID [redacted]
[redacted]
Dear Ms. **,
We are in receipt of your follow up letter referencing Complaint ID [redacted] ("Complaint"). Acopy is attached for reference.
Ms. [redacted] makes reference to a contract she signed with us to receive a cash advance. In addition,she states that she feels she is being "constantly harassed" by persons from our company. She alsorefers to the fact that the company has changed its name and information she found on the internet.
Based on our review of information, it appears the last contact we have had with Ms. [redacted] wasback on January 21, 2015. At that time, our representative spoke with her regarding her accountsdelinquent balance fuid her lack of recent payments. Ms. [redacted] and our representative agreed onwhen she would re-start her payments but none have been received since their call.
Future Income Payments, LLC, was previously known as Pensions, Annuities and Settlements,LLC. I am unsure what contact information Ms. [redacted] found on the internet, but we wouldappreciate the opportunity to work with her towards an equitable solution to this matter. Wesincerely apologize for the negative experience she has had with ow· company and wish to startback up a dialogue with Ms. [redacted] regarding her past due amounts. We would appreciate hercontacting [redacted] at [redacted] to discuss this matter further.
Sincerely,
[redacted], President

Everyone that I spoke to during the whole thing . Were very positive and very easy to speak with.

Dear Mr. [redacted],We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.Weapologize for the confusion we have caused Mr. [redacted]. Mr. [redacted] makes references in his complaint that the pay-offamount is too high and that he did not sign a...

contract. At this time, Mr. [redacted] would like to discuss a settlement with our customer service and would like a copy of this contract. Please be assured, there was no intent to mislead or provide false information to Mr. [redacted] at any time during the initial process or while the agreement has been in place.Section 3.5 of the agreement the Seller executed is entitled “Purchase Price Less Than Value of Pension Payments, Fair Consideration,” and explicitly states that “the Purchase Price is significantly less than the value the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement”. This section goes on to state “After careful consideration, Seller has determined that the Purchase Price is fair consideration for the sale of the Purchased Asset and that Seller wishes to sell the Purchased Asset pursuant to the terms of this Agreement.”Per review of Mr. [redacted]'s file, Mr. [redacted] did sign a contract with FIP on August 3, 2017. The contract was not physically signed by Mr. [redacted], however, was signed through our document signing software - DocuSign. Mr. [redacted]'s email and I.P. addresses were verified as what was used to sign his contract on August 3, 2017. A review of our call logs also indicates that Mr. [redacted] has made some inquiries with our customer representative related to a settlement offer, but they have not reached a settlement.We sincerely apologize for any confusion that has been caused and look forward to hearing from Mr. [redacted] in the near future so that we can amicably resolve this issue with him.Sincerely,[redacted]

April 20, 2015
Ms. [redacted]
Re: Complaint ID [redacted]      [redacted]      [redacted]      [redacted]
Dear Ms....

[redacted],We are in receipt of your email referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference.
We apologize for any inconvenience we have caused Mr. [redacted]. Mr. [redacted] makes referenceto finalizing his contract but not receiving the cash advance within the 5-1 0 business days quotedby our representative. Mr. [redacted] also refers to a revised timeline for funding not being met andas ofthe date of his complaint, he had not received the funds. We acknowledge and agree to thesefacts as stated. Please be assured, there was no intent to mislead or provide false information toMr. [redacted].
We at Future Income Payments, LLC ("FIP") operate as a financial services company providingthe opportunity for holders of pensions, annuities or other reliable cash flow streams ("Sellers") tosell a portion of those cash flows to interested purchasers of the cash flow streams ("Buyers") at adiscount, in order to receive a lump sum of cash. In the case of Mr. [redacted], it appears that theBuyer funds needed to match to his transaction did not become available within the time frame hewas quoted during the contract process. We will review the various communications and call logsat our disposal and use this information to provide further training to all our representatives inorder to avoid a recurrence of this unfortunate situation. We apologize to Mr. [redacted] for notbeing clearer in our communications as to what was causing the delay and to provide him with amore accurate estimate of when his funding would occur.
Based on review of current information, Mr. [redacted] was funded by our partner on April 7, 201 5.Based on this funding date, Mr. [redacted] should have had access to the cash advance funds no laterthan April 10, 2015. This delay in access to the funds is due to banking rules and regulationsrelated to ACH transfers and are out of our control.
We sincerely apologize for any inconvenience the delay has caused Mr. [redacted]. We will use thisexperience to improve our customer service artd procedures in order to hopefully prevent this fromhappening in the future.
Sincerely,
[redacted], President

We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the confusion we have caused Mr. [redacted]. Mr. [redacted] makes reference in his complaint that Future income Payments, LLC, is involved in piracy; entrapment of seniors;...

misrepresentation and false advertising. Mr. [redacted] continues to state that this lead him into believing that there was not a prepayment penalty marketing a cash advance assistance of $2,619.00 entrapment into a $16,800.00 repayment contract with his pension as collateral with a 3 month termination cost of $4,000.00 after paying $1,050.00. Mr. [redacted] claims a company representative failed to provide him any information regarding a 3rd month prepayment penalty, and when executing the contract, he had the intent and belief that he could pay-off the loan in the 3rd month with no prepayment penalty. At this time, Mr. [redacted] would like a settlement and a prepayment of $0.00 when $2,600.00 in payments has been made. Please be assured, there was no intent to mislead or provide false information to Mr. [redacted] at any time during the initial process or while the agreement has been in place.Future Income Payments, LLC (“FIP) purchased a set amount of the income stream generated by the Seller's pension for a current lump-sum payment of cash. This transaction is virtually identical to the sale of a stream of annuity payments from the settlement of a lawsuit in a structured settlement: but, instead of the cash flows coming from an annuity, the Seller utilized their future pension payments. Due to these facts, these transactions are not viewed as loans and do not contain an interest rate factor.Section 3.5 of the agreement the Seller executed is entitled “Purchase Price Less than Value of Pension Payments; Fair Consideration,” and explicitly states that “the Purchase Price is significantly less than the value the Seller would receive during the Term if the Seller chose not to sell the Purchased Asset under the terms of this Agreement.” Additionally, Section 3.5 contains the following disclosure in all capitals, bold and underline: "SELLER HAS CAREFULLY REVIEWED THE DIFFERENCE BETWEEN THE VALUE OF THE PENSION PAYMENTS SELLERWOULD HAVE KEPT IF SELLER OLD NOT ENTER INTO THIS AGREEMENT AND THE PURCHASE PRICE THE SELLER IS RECEIVEING UNDER THE TERMS OF THIS AGREEMENT." Section 3.5 then goes on to specifically state "After careful consideration, Seller has determined that the Purchase Price is fair consideration for the Sale of the Purchased Asset and that Seller wishes to sell the Purchased Asset pursuant to the terms of this Agreement.” Finally, Exhibit A, No. 11, 12, and 13 go on to specifically stat the lump-sum purchase price the Seller is receiving, the total amount of payments the Seller would have received if they had not sold their future income stream, and the difference between those two amounts.Per review of Mr. [redacted]'s file, we would advise Mr. [redacted] to contact our Collections Department at 1-888-703-3313, and speak with a representative about the possibility of an amicable solution being reached.We sincerely apologize for any confusion that has been caused and look forward to hearing from Mr. [redacted] in the near future so that we can resolve any additional issues that he may have.Sincerely,[redacted], President

We apologize for the unpleasant experience and inconvenience we have caused Ms. [redacted].Ms. [redacted] makes reference to her being originally approved for a cash advance and then laterbeing denied. She also makes reference to discussing this matter with several representativesand then having a hard...

time getting representatives to return her calls after they had indicatedthey would call her. We acknowledge and agree to these facts as stated.We at Future Income Payments, LLC ("FIP") strive to maintain a very positive customerexperience and to provide outstanding customer service. Nevertheless, there are occasionallysituations in which our customers, or potential customers, are not provided the appropriate levelof service. In these cases, as is the case with Ms. [redacted]'s situation, we will review thevarious communications and call logs at our disposal. We will use this information as a tool totrain and develop all our representatives, as well as to improve our overall processes andprocedures. Further, we will work to improve the cu~tomer experience provided by ourrepresentatives in an effort to avoid a recurrence of this unfortunate situation.Sincerely,[redacted], President

We apologize for the inconvenience we have caused Mr. [redacted]....

Mr. [redacted] makes reference to his funds not being deposited into his banking account as promised within 5 to 7 business days. Mr. [redacted] also states that he had spoken to two specific persons over the course of a few days, and that each person claimed they would provide the accounting department with a priority request to have the funds deposited into Mr. [redacted]’s banking account. Mr. [redacted] also states that he was advised he would not be able to speak to the accounting department as they only receive e-mail correspondence and do not accept phone calls. Mr. [redacted] feels he was getting the “run-around” from our customer service representatives and communication was difficult at best. We acknowledge these statements given by Mr. [redacted] and believe there is a misunderstanding of the timeframe of when funds would be deposited and available. Please be assured, there was no intent to mislead or provide false information to Mr. [redacted] during these communications.
Upon review of various communications and call logs at our disposal related to Mr. [redacted], we determined that there had been several phone conversations spanning from December 14th, 2015 to December 23, 2015, but there was no indication during these discussions regarding a 5 to 7 business day turnaround in receiving the funds. Mr. [redacted] had been informed that there would be a wait period for any update as to when the funds would be available, and was advised of this information on more than one occasion over the course of all communications that had taken place.
At this time as confirmed by our Funding Department, Mr. [redacted] was included in the December 30th, 2015 funding’s to our Sellers.
We empathize with Mr. [redacted] and feel we have this misunderstanding resolved. We would appreciate Mr. [redacted] letting us know if there are any other unresolved issues we may be able to assist him with.
Sincerely,
[redacted], President

VIA EMAILMarch 10,2015Ms. [redacted]
[redacted]Re: Complaint ID [redacted]
[redacted]Dear Ms. **,We are in receipt of your letter referencing Complaint ID [redacted] ("Complaint"). A copy isattached for reference.Ms....

[redacted] makes reference to a contract she signed with us to receive a cash advance. She alsostates that she believes we are unlicensed and charging illegal interest rates. She also makesreference to receiving conflicting information from representatives over the phone or in itemsmailed to her. We sincerely apologize for any confusion we have caused in relation to the termsof the agreement or in dealing with our representatives. We will use this experience as ateaching tool to improve our customer service and hopefully prevent this from happening in thefuture.Future Income Payments, LLC, previously known as Pensions, Annuities and Settlements, LLC,purchased a set amount of the income stream generated by Ms. [redacted]'s pension for a currentlump-sum payment of cash. This transaction is virtually identical to the sale of a stream ofannuity payments from the settlement of a lawsuit in a structured settlement; but, instead of thecash flows coming from an annuity, Ms. [redacted] utilized her future pension payments. Due tothese facts, these transactions are not viewed as loans and do not contain an interest rate factor.In addition, because these are not loans, there is no licensure requirement to perform these typesof transactions.Section 3.10 of the agreement she executed is entitled "Purchase Price Less than Value ofPurchased Asset; Fair Consideration," and explicitly states that "the Purchase Price issignificantly less than the sum the Seller would receive during the Term if the Seller chose not tosell the Purchased Asset under the terms of this Agreement." Additionally, Exhibit C, DisclosureNo. 4 to the Agreement is entitled "Acknowledgement of Discount," and contains the followingdisclosure in all capitals, bold and underline: "SELLER WILL RECEIVE SUSTANTIALLYLESS MONEY THAN IF SELLER WERE TO RETAIN THE PERIODIC PAYMENTSCOMPRISING THE PURCHASED ASSET." Disclosure No. 4 then goes on to specificallystate the lump sum purchase price Ms. [redacted] is receiving, the total amount of payments Ms.[redacted] would have received if she had not sold her future income stream, and the differencebetween those two amounts.We empathize with Ms. [redacted] and wish to reach a timely resolution. We will refer this issue toour legal counsel for further follow up to see if an agreement can be reached regarding theremaining payments due on her contract. We would appreciate Ms. [redacted]'s assistance inresolving this matter as soon as possible.Sincerely,[redacted], President

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I just learn there is not irest rate on this loan that send your company papers on it. So they make rules as they go. The loan was for $2,100. and the  return on payment was 10,000 to pay off the loan and or payable $21,000. is there loan for this or what. I need to find out.In Maryland rate on our loans.So is this how you do business in Cal or what.
Regards,
[redacted]

Dear Ms. [redacted],We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the inconvenience we have caused Ms. [redacted]. Ms. [redacted] makes reference about her payment not being debited from her checking account and that we...

requested a money order and she would like to know why. We acknowledge and agree to these facts as stated. Please be assured, there was no intent to mislead or provide false information to Ms. [redacted].Upon review of various communications and call logs at our disposal related to Ms. [redacted], we determined that there had been several phone conversations advising Ms. [redacted] that we were currently unable to use ACH as an electronic payment method and that we would need a credit card / debit card to process her payment, which was agreed upon by Ms. [redacted].Additional notations state that on a later phone conversation, Ms. [redacted] advised she did not own a credit card / debit card; we then discussed alternative payment methods including a money order, wire transfer or check would be acceptable. To date, we do not show any payments have been received from Ms. [redacted], since our ACH payment method became unavailable.We have recently restarted our ability to take payments via ACH. We will request that a customer service representative reach out to Ms. [redacted] and arrange for payments to be initiated via this electronic payment method. Sincerely, [redacted], President

The business has sent the funding to my bank account, and I would like to thank them for handling this matter. However, I would note that my issue was not that the company's call handlers failed to update me, it was that they updated with incorrect information and did not clarify that the funding dates they were providing were not confirmed. In short, the call handlers GUARANTEED that the funding would be deposited into my account by two (2) different certain dates, but that was not the case. They should have mentioned that the dates were not guaranteed, and should have also notified me of any changes in the dates and policies. Any update I received was ALWAYS via a call to them initiated by me or my daughter, never a call from them. Also, the company states that they waived a $300 administrative fee as a courtesy for the delay; however, the waiver of that $300 fee was agreed to upon signing the contract. The written confirmation of the waiver is dated March 31, 2014 - long before any delay was even expected. Regardless, they did deposit the funding less than 5 days after the second date they guaranteed it would be deposited, so I appreciate that.

Dear Ms. [redacted],We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint”) wherein the consumer has provided additional information for our review. A copy is attached for reference.Mr. [redacted], on behalf of his mother, Ms. [redacted], makes an additional reference to Ms. [redacted] not having any recollection of establishing a loan with us and that there is no visible evidence of where the loan amount that was allegedly borrowed, went towards. Mr. [redacted] is also unclear as to who initiated contact between Ms. [redacted] and Future Income Payments.Upon further review of various communications and call logs at our disposal related to Ms. [redacted], we determined that Ms. [redacted] was tagged as an inbound call to us. This indicates that Ms. [redacted] was online searching for cash advances or something similar to that nature, which triggered one of our paid ads to appear and ultimately lead her to our website: www.[redacted].com. Ms. [redacted] then applied online or called the number referenced on the website to start the application process.Ms. [redacted] signed an authorization form with us on May 17", 2013, that allowed us to make monthly automatic electronic withdrawals in the amount of $220.00 from her [redacted] banking account ending in [redacted] and routing number ending in [redacted]. Ms. [redacted] then received a one-time cash advance of $4,700.00 on June 18", 2013, to this specific account.We empathize with Mr. [redacted] and wish to resolve any continued misunderstandings as to the agreement his mother entered into. We would appreciate Mr. [redacted] letting us know if he would like us to refer this matter to our legal counsel for further follow up in reaching an equitable solution.Sincerely,[redacted], [redacted]

Very positive experience. All of my questions were answered in a timely manner.

In the Complaint, Mr. [redacted] makes reference to not knowing why he received a 1099-B formin relation to an agreement with Future Income Payments, LLC ("FIP"), as he does not believehe has done business with FIP. Mr. [redacted] also makes reference that when he called to getthis issue resolved, he...

was unable to get information as to why he received the 1099-B. He hasrequested we investigate this matter which we have done.Per review of our records, Mr. [redacted] did execute a contract with FIP on November 11, 2014to receive a cash advance. On November 12, 2014, FIP was in the process of sending the fundsto Mr. [redacted] when he contacted FIP and requested that the contract be cancelled. FIP wasable to cancel the funds transfer and it was never sent to Mr. [redacted]. FIP has suspended thecontract and is not moving forward with this transaction.Based on the above chain of events, Mr. [redacted] is correct that he should not have received a1099-B related to this transaction since it was never completed and funds were never transferred.We have reached out to our partner, [redacted] ("AFB"), who sent the 1099-B toMr. [redacted], and asked them to correct their records. As of this writing, AFB has made thenecessary correction and updated the information sent the Internal Revenue Service to eliminatethe 1099-B related to Mr. [redacted].We sincerely apologize for any inconvenience we have caused Mr. [redacted]. We will use thisexperience to improve our customer service and procedures surrounding year end 1099 reportingrequirements in order to hopefully prevent this from happening in the future. We would also liketo speak with Mr. [redacted] if he feels the original contract that was signed was in error. Ipersonally reviewed the name, address, phone number and email address contained in theoriginal contract and found that it agrees with the information Mr. [redacted] provided in thisComplaint. We look forward to reaching a final resolution regarding this matter. Sincerely,[redacted], President

I receive calls and emails demanding payments?
My payments are directly deposited I never see them ?
Now they are claiming they have changed banks again. I try to reply to their emails them but my emails are returned ?
Even went to their website with same results. How do I know I'm not being scammed ? Just change account numbers , this is not the first time.
I have requested my original contract be sent to me multiple times I've never been acknowledged!
I am threatened with attorneys , I will be calling mine if I don't get my contract and valid email address. I will gladly change accounts once I'm comfortable it is safe.
There is something very strange here beware!

Your business has been very helpful to me. Thanks for your help.

I would say I was extremely suprised at the customer focus I received from this business. I worked with [redacted] who made sure I understood the process and all the steps required. [redacted] worked to insure I understood my options and tried to get me the very best deal.
I would recommend this business to my family and friends.

Dear Ms. [redacted],
We are in receipt of your letter referencing Complaint ID [redacted] (“Complaint). A copy is attached for reference.
Mr. [redacted] makes an additional reference that he is unwilling to provide FIP with his social Security number because he believes it is fraud and does not want to provide personal information over the phone not knowing whom he is talking to. Mr. [redacted] also states the N.J. Division of Pensions and Benefits does not have any record of a contract with FIP and if there was indeed a contract, the N.J. Division of Pensions and Benefits would have the documentation to prove he sold his benefits to FIP. Mr. [redacted] still claims that he never received any funds from FIP and his financial institution does not reflect a deposit as well. Mr. [redacted] also advised that he did not file a police report as he is a retired law enforcement officer and has many years of experience so feels it was unnecessary to file a report. At this time, Mr. [redacted] would like documentation from the N.J. Division of Pensions and Benefits indicating he sold his benefits to FIP for a financial deposit.
Upon further review of the communications and call logs at our disposal related to Mr. [redacted], we determined that FIP did in fact conduct a pension verification with Mr. [redacted] in May 2016 along with the amount he receives from his pension. Mr. [redacted]'s pension company, however, will not have any contract regarding Mr. [redacted] nor with FIP since the contract is between Mr. [redacted] and FIP. We have in our possession the signed contract by Mr. [redacted] along with his picture I.D., banking information; and several documents provided and signed by Mr. [redacted]. We have also determined that Mr. [redacted] had made his first initial payment to FIP in July 2016, and in effort to receive additional payments. Mr. [redacted] was contacted via phone, regular mail and email after the Second payment was not received. FIP has also reminded Mr. [redacted] on several occasions that this is not fraud in any way and that the personal information provided will be kept strictly confidential.
At this time, we will continue to coordinate with our Collections Manager to seek legal advice from our legal department as to what course of action to take with Mr. [redacted]. We would appreciate if Mr. [redacted] would contact our customer service department in order to resolve this
issue at 1-888-703-3313.
Sincerely,
Scott Kohn, President

1.  The corporation abide by my wishes not to contact me at home via telephone.  The continue to do so with robo-calls and cell phone calls. 
2.  That the company deal with me directly via United States Mail.  
3.  The corporation revise the contract to reflect payments that will:
    a.  Pay off the amount borrowed (plus)
        1. The Maximum acceptable interest rate for the State of Florida.
The corporation is already banned from doing business in at least two states that they have targeted Veterans and will not budge on the contracts they engaged veterans into signing (all done online to avoid possible United States Mail Fraud).  
It is my desire to pay what I borrowed with a "morally, ethically and legally" acceptable interest rate.  
Very respectfully,
[redacted]

Mr. [redacted],We are in receipt of your follow up letter referencing Complaint ID [redacted] (“Complaint”). A copy is attached for reference.We apologize for the confusion we have caused Mr. [redacted]. Mr. [redacted]'s additional response makes references in his complaint that he did not receive funds in his bank account and that he is unable to verify if funds were received into the account due to fraudulent activity with his bank account. Please be assured, there was no intent to mislead or provide false information to Mr. [redacted] at any time during the initial process or while the agreement has been in place.Per review of Mr. [redacted]'s file, funds were sent to him according to the bank details that he provided to our customer service representative at the time the signed contract was submitted on August 3, 2017. Funds were disbursed to Mr. [redacted]'s account on August 4, 2017. Our company was not involved with or made aware of any issues concerning the bank account that Mr. [redacted] makes references to in his complaint. We welcome the opportunity to work out an arrangement with Mr. [redacted] and would appreciate him calling us at 1-800-236–9688, at his earliest convenience.We sincerely apologize for any confusion that has been caused and look forward to hearing from Mr. [redacted] if there are remaining issues to be resolved.[redacted], President