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Future Now Reviews (80)

Sorry to hear you were unhappy but the vehicle was inspected and none of these issues were foundIf you did have a problem and brought the vehicle back for us to inspect I may have been able to help if I could see for myself the issueIf you already repaired it without allowing me to inspect it I am sorry but I wont be willing to pay you for the repairs

Looks like the total would be $so would you be happy if I send you a check for that amount?

Still awaiting the refund amount mentioned in previous rejection message

Our service department left a message about a week ago but no response from the customer

We contacted the customer and explained the difference between APR and interest rateThey seem to be happy now

All of the cancelations are completed and the check has been sent to the bank

Complaint: my car needs replacedI have been to that service department three times and nothing is being goneI need a manager or the person in charge of Toyata Direct sales to call me Regards, [redacted]

In what appears to be this dealership's usual and customary unethical practice, this feeble attempt to justify their refusal to repair my car through citing the bumper damage on the opposite/driver side of the vehicleIn doing so, they are attempting to use my misfortune from a prior recent incident to sidestep responsibility for the damage to the opposite side of the carThe two incidents have been proven, through the documentation provided, to be completely separate On the Monday following the incident, and after no response after leaving timely voice messages and emails, I phoned the dealership The associate manager of service, "Joey" stated during that conversation that the dealership experiences claims commonly from its customers who lose parts in their car wash I recall her stating in that same conversation, prior to being handed off to MrS***, "It happens all the time"The dealership has been provided three body shop estimates-- all within a few days of the original and unrelated damage to the driver's side bumper and fender which prove there was no missing turn signal lens on the opposite/passenger side of the vehicle prior to my visit to the service department for an oil change Their own body shop was one of those quotes, so they clearly do not trust their own employees to provide customers an accurate and comprehensive quotation, based on their refusal to acknowledge their responsibility for the damage to my vehicle These matters are swiftly and effectively handled through other means, and we will review those options in the very near future, should the dealership continue to deny responsibility Thank you

We are very sorry it took so long to get you the title but it is resolved and the customer has the titleThe vehicle was traded in to us and the payoff was sent to Honda lease trust but they never sent the title or notified us of any problemsWe later called and found out the payoff was a few dollars short and had to send a second check and then wait weeks for Honda to send us the titleWe thank you for your purchase and again are very sorry if we caused you any hardshipRyan B.GM###-###-####

The vehicle was diagnosed by a hybrid master tech and it had a bad hybrid batteryThe customer claims it is not bad based on what her family member who works at a body shop told her

The repair we recommended was the proper way to fix the issueToyota does not want the hybrid battery repaired but some shops will attempt to make repairs to themYou can find somebody other than a dealer to repair a vehicle cheaper but that does not make it the correct way to fix the issue

We spoke with the customer and sent him a check to assist with the cost of the repair

I am sorry the vehicle was available and somebody else got it firstIt should not have any effect on you credit report to have a few inquiresWe were authorized to pull your credit so it would not get removed

I am rejecting this response because: Toyota direct is not claiming any responsibility for telling me that my car was unsalvageable I was told that I could not drive this car without purchasing a $6,hybrid battery The response from Toyota direct upon hearing me say that my car started after only a simple jump on the regular battery and that subsequently I had two separate auto-body shops inspect the hybrid battery and both said that it checked out fine and has been driving ever since which seems to indicate that toyota direct was lying and had motive to do so I do not claim that they "MADE ME BUY A KIA"! What I do claim is that I would not have never purchased ANY car if I had been aware that my toyota highlander was drivable How can they say that the other garages don't know what they are talking about when another toyota garage in Florida only two months prior had told me that I had another 100,miles left on it and that they had never seen a hybrid battery on any highlander go bad? No I do not accept Toyota's flippant claim that they did not make me buy a Kia That is totally avoiding the issue of the fact that they are not taking any ownership of being deceitful or simply wrong and have cost me thousands of dollars that I need for my daughters college tuition Regards [redacted] ***

The price was a mistake and was corrected long before you visited the dealershipThe website has a disclaimer stating "not responsible for errors please verify information." Secondly you are yelling and cussing at our staff as well as yelling at our customers to "don't buy a car here." I am sorry but we cant have you in our business acting this way

I had asked specifically if corrosion had caused the issue. I was told specifically that corrosion was NOT the cause of the issue, and that it WAS checked. They told me a battery cell itself was bad. This was PROVEN to be false by further diagnosis and actual checking for corrosion. Another shop identified corrosion as the DEFINITE cause of the issue. They identified that the battery cell was 100% within Toyota specifications. Long story short, Toyota Direct did NOT check for corrosion, and then blatantly lied to me.aToyota Direct also NEVER stated before now that it was a Toyota brand recommendation (and not the dealer's recommendation), and I even asked specifically if it was theirs or toyota's recommendation.Refund is still the only acceptable resolution for me. Regards, Mike Beargie

We have attempted to contact the customer but she has not respondedThe RO had a note that the spare was missingWe resolved the concern with the brakesWe price matched on the tires and the customer agreed to purchase them

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me
Regards,
*** ***

I reviewed the response made by the business in reference to complaint ID ***, and find the resolution is satisfactory to me

Sorry to hear you are upset but as I explained on the phone the 0% and rebate can not be combinedYou wanted a lower payment and sale price so chose to go with the month term that 0% is not available and were given a $1,rebate in place of the 0%This was all clearly stated on all the loan
loan documents and explained to you. Ryan B***

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Address: 1510 Newtown Pike #M, Lexington, Kentucky, United States, 40511

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