Future Now

I reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me. Please mail check to my address at [redacted]. Thank you very much!
Regards,
[redacted]

The customer was given $200 off the deal when purchasing the vehicle and he understood that was because it was missing a key. This was all agreed to prior to the purchase but I will send a check for the remaining $332 if that is agreeable. Drew has spoken to the customer and Toyota. Ryan...

B[redacted]GM Toyota Direct

The vehicle had been inspected and the brakes were in good condition. The customer chose to replace the brakes without ever bringing it to us to inspect if anything was needed. I felt the other repair shop recommended work that was not needed and without the customer bringing the vehicle to us prior...

to repair or providing us with the old parts I wont pay for the repairs. The brakes were fine when inspected and fine when the car was purchased.

We are very sorry it took so long to get you the title but it is resolved and the customer has the title. The vehicle was traded in to us and  the payoff was sent to Honda lease trust but they never sent the title or notified us of any problems. We later called and found out the payoff was a...

few dollars short and had to send a second check and then wait weeks for Honda to send us the title. We thank you for your purchase and again are very sorry if we caused you any hardship. Ryan B.GM###-###-####

In what appears to be this dealership's usual and customary unethical practice, this feeble attempt to justify their refusal to repair my car through citing the bumper damage on the opposite/driver side of the vehicle. In doing so, they are attempting to use my misfortune from a prior recent incident to sidestep responsibility for the damage to the opposite side of the car. The two incidents have been proven, through the documentation provided, to be completely separate.  On the Monday following the incident, and after no response after leaving timely voice messages and emails, I phoned the dealership.  The associate manager of service, "Joey" stated during that conversation that the dealership experiences claims commonly from its customers who lose parts in their car wash.  I recall her stating in that same conversation, prior to being handed off to Mr. S[redacted], "It happens all the time". The dealership has been provided three body shop estimates-- all within a few days of the original and unrelated damage to the driver's side bumper and fender which prove there was no missing turn signal lens on the opposite/passenger side of the vehicle prior to my visit to the service department for an oil change.  Their own body shop was one of those quotes, so they clearly do not trust their own employees to provide customers an accurate and comprehensive quotation, based on their refusal to acknowledge their responsibility for the damage to my vehicle.  These matters are swiftly and effectively handled through other means, and we will review those options in the very near future, should the dealership continue to deny responsibility.  Thank you.

The price was a mistake and was corrected long before you visited the dealership. The website has a disclaimer stating "not responsible for errors please verify information." Secondly you are yelling and cussing at our staff as well as yelling at our customers to "don't buy a car here." I am sorry...

but we cant have you in our business acting this way.

Looks like the total would be $175 so would you be happy if I send you a check for that amount?

Still awaiting the refund amount mentioned in previous rejection message.

I am sorry if you are unhappy with your purchase but it would have been an as is vehicle. I cant tell you what may have happened with the brakes in the last 20 months but I would estimate brake shoes to cost about $50 for parts and maybe $100 in labor. What would you like us to do about the issue?

We took the customers 4runner in on trade and they are happy.

Complaint:  my car needs replaced. I have been to that service department three times and nothing is being gone. I need a manager or the person in charge of Toyata Direct sales to call me 
Regards,
[redacted]

The vehicle was diagnosed by a hybrid master tech and it had a bad hybrid battery. The customer claims it is not bad based on what her family member who works at a body shop told her.

All of the cancelations are completed and the check has been sent to the bank.

I am sorry the vehicle was available and somebody else got it first. It should not have any effect on you credit report to have a few inquires. We were authorized to pull your credit so it would not get removed.

We spoke with the customer and sent him a check to assist with the cost of the repair.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I...

reviewed the response made by the business in reference to complaint ID [redacted], and find the resolution is satisfactory to me.
Regards,
[redacted]

I am rejecting this response because: One of the details listed below the rebate deal listed on the web site WAS availability for 0% financing.  Not EITHER, OR.  This is clearly a "switch and bait" tactic used by the dealership.  I have told them this three times and they keep responding with the same.  They conveniently changed the web listing for this vehicle after it was sold. I have attached someone else's complaint I found on the web so it is fairly obvious this dealership uses this technique on a regular basis and is "getting away with it".
Regards,
[redacted]

The vehicle had a recall done to the vehicle frame. Nothing related to her current issue. Service manager has contacted the customer.

I WAS ready to pay my down payment and I could have done paperwork! But think.. How could I sign paperwork RIGHT THEN AND THERE when I'm in Alabama??? Maybe you need to rework your system and I not only spoke to Regiie I talked to Drew and someone in finance. WHY wouldn't finance know the car was being sold or someone was looking at it. And I called back 5 times after submitting my finance application and no one would come to the phone. I didn't hear from anyone until the NEXT DAY.. After I called 3 times. 
I was JUST AS IMPORTANT as whoever you sold it to. Maybe it was stupid of me to try to purchase over the Internet and phone... But I thought that's why you had internet sales... At any rate, you should contact the credit companies and take the inquiries off my credit! It was a waste of my time dealing with your company and you should STOP ADVERTISING internet sales! When really you put those sales to the side of someone walk in the door asking to buy.

I am sorry you are unhappy with the vehicle but everything was working fine at the time of delivery and for several weeks after. The vehicle was 100% as is and we inspected the vehicle finding no transmission issue. I would be happy to discuss assisting you in the cost to repair the vehicle in our...

service department.
Ryan B. ###-###-####