Gadget Circuit

Thank you for reaching out to usCustomer satisfaction isvery important to usWe strive to provide a superior buying experience to eachof our customers and we are very sorry to learn of this complaintIt is veryimportant to us that we exceed buyer’s expectation and provide the bestcustomer support possible to ensure our customers satisfactionWe have reachedout to this customer and tried our best communicate with the customer toresolve this issueIt is important that our customers are happy with theservice we provide and to resolve this, we have contacted the customer and accommodateda return for a full refundWe also provided the customer with a postage paidreturn shipping label, so they may return this order at no cost to them to our returnaddress, without any complications or delaysIt is very import to us that weresolve this issue to the buyer’s satisfaction, we have scheduled a promptrefund for the customer once the return shipment is in transit to our warehouse,the full refund will be processedIn addition to addressing and resolving thebuyer’s concerns, we have provided the buyer with a preferred customer coupon towardtheir future purchase with us as our sincere apology for the events which ledto this complaintWe are working with this customer to resolve this issue andhave put preventative measures in place to ensure this situation does notreoccurIt is very import that we provide the best of service and that all ofour customers are happy with their GadgetCircuit experience.Copy and paste the link below to view the postage paid shipping label provided to the customer via emailThe returned shipment is pending the customer's actionsOnce in route to us a full and prompt refund will be processed: [redacted]

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and in accordance with that response, I have shipped to GadgetCircuit.com the product that was sent in error The seller’s UPS tracking # is [redacted] The complaint will be resolved with the buyer receives a refund from GadgetCircuit.com for the actual product that was purchased from their website but never received

Thank you for contacting usI am very sorry to hear there was a problem with a repair which left our buyer less than satisfiedCustomer satisfaction is most important to us and our businessWe strive our hardest to always provide a superb buying experienceIn this case the buyer has indicated they have not received their repair item, although tracking details with the courier show it was successfully delivered, we will provide a resolution to this customerIn effort to turn this experience around, we have shipped a replacement order to the customer which includes a brand new lensA refund request could not be met due to the period of time which has lapsed since the original purchase date as the issuing bank by which payment was made will not permit the processingInstead a new replacement has been sentHere are the new shipment details: UPS [redacted] Delivered Friday, 10/16/ at 5:P.M and signed for at deliveryDelivery of this 2nd shipment concludes our warranty terms and responsibility with the buyer which are now fully satisfiedWe hold no further obligation in accordance with the written terms of our warrantyWe have been in contact with the buyer and have explained the claims process which was delayed due to the buyer’s actions when they contacted the courier prior to speaking with us and requested a claim when such requests can only be made by the shipperThis resulted in delays and a denial of the claimWe have recently requested the claim be reopened in effort to bring a resolution to this issue.To provide a faster resolution to this complaint we have issued a full replacement to the customer at no cost to themCustomer satisfaction is our top priorityWe strive our hardest to always provide a superb buying experience

Thank you for contacting usI am sorry the buyer was not satisfied with their shopping experienceAfter reviewing the events which took place, we found the follow to be factual: On 9/21/ [redacted] ** placed an order via our website for a NIKON DDSLR CAMERA 18-VR II KIT BLACK They paid for this order order via [redacted] which resulted in an automatic deduction from their account at checkout as indicatedOn 9/22/the buyer contacted us a requested to cancel the order, stating it was placed by mistakeThe order was cancelled and a refund attempt was made however we received the following message from [redacted] We were recently notified that this payment was made without the account holder's permission, or was the result of a transaction errorWe've placed a temporary hold on this transaction while we investigateThe buyer's payment was on hold and could no be refunded at that timeIn most cases refunds do require 3-business daysAnother attempt to refund the transaction was submitted today and this attempt was successful: Refund (Unique Transaction ID # [redacted] )The buyer has received a full refund for the order they requested to cancel.Thank you

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:First I would like to say thank you to Gadget Circuit for stepping up and taking care of this issue even though it was UPS fault for getting it there late That proves Gadget Circuit cares for the customer experience and I will order from them again, but will choose different shipping options if available As I recommended to them, they should offer signature on delivery shipping to prevent this in the future Thanks again I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

Thank you for contacting us in regard to this complaintSome of the items we offer are sold with a 3rd party warranty as advertised on our websiteThe warranty terms we advertise on our website reflect the terms of warranty which cover manufacture defects for days labor and year partsThe customer agreed to these terms when placing an order on our websiteOn March 21st , before the item was sent to us for repair, the customer received an email copy of the warranty terms and was informed that there would be a cost associated with this repairWe have attached these terms to this response for your reviewWe received the customer’s lens for repair and it was diagnosed to need a new AF motor assemblyWe informed the customer of the issue and the labor costsThe total labor costs for this repair were $however because we have a contract with the repair center this amount was discount to $for the labor chargesWe provided the customer with an invoice/payment request via [redacted] on May 5, but the customer has not completed the paymentWe have sold this item as advertised, the customer has already received all of the information they are requesting and they have also agreed to our terms when their order was placed via our websiteWe are asking that you close this case in our favor as we fully disclosed these details to the customer at the time of purchase and they have agreed to these termsWe have already provided the customer with the needed repair and the invoiceThe customer contacted us and requested we return their lens and we have done so under [redacted] tracking [redacted] It was delivered by signature on Wednesday, 05/25/at 6:P.MWe’ve made our best effort to inform this customer and avoid any misunderstandingsThere is no further action to be taken with this case / [redacted] Style Definitions */

Complaint: [redacted] I am rejecting this response because: I did not receive any communication from gadget circuit about full refund until the response via Revdex.com complaintAlso since I discovered this issue during my travel, I have lost the packaging boxI will have to ship the camera back without the original packaging with the full refundAlso, I will close this complaint AFTER the full refund is received on my end Regards, [redacted] ***

Thank you for contacting us in regard to this complaintSome of the items we offer are sold with a 3rd party warranty as advertised on our websiteThe warranty terms we advertise on our website reflect the terms of warranty which cover manufacture defects for days labor and year partsThe customer agreed to these terms when placing an order on our websiteOn March 21st , before the item was sent to us for repair, the customer received an email copy of the warranty terms and was informed that there would be a cost associated with this repairWe have attached these terms to this response for your reviewWe received the customer’s lens for repair and it was diagnosed to need a new AF motor assemblyWe informed the customer of the issue and the labor costsThe total labor costs for this repair were $however because we have a contract with the repair center this amount was discount to $for the labor chargesWe provided the customer with an invoice/payment request via [redacted] on May 5, but the customer has not completed the paymentWe have sold this item as advertised, the customer has already received all of the information they are requesting and they have also agreed to our terms when their order was placed via our websiteWe are asking that you close this case in our favor as we fully disclosed these details to the customer at the time of purchase and they have agreed to these termsWe have already provided the customer with the needed repair and the invoiceThe customer contacted us and requested we return their lens and we have done so under [redacted] tracking [redacted] It was delivered by signature on Wednesday, 05/25/at 6:P.MWe’ve made our best effort to inform this customer and avoid any misunderstandingsThere is no further action to be taken with this case

Thank you for contacting usI am sorry to hear the buyer has not received their deliveryCustomer satisfaction is our #priorityTo resolve this issue for the customer, we have issued a full refund to their account (Refund Tracking ID [redacted] )We try our best to deliver an exceptional buying experience and would like to send our personal apology to the customer, for the events which took place with this purchaseWe strive to achieve 100% customer satisfaction each and every day and will continue to provide extra effort toward meeting buyer satisfactionOur customers are most important to us

Thank you for reaching out to usWe are so very sorry to hear the customer is unsatisfied with the item they have purchasedIt is very important to us that all of our customers are happy with the product, support and ordering processTo resolve this, we have offered the customer the option to return this item free of charge and provided them with a postage paid return shipping label under UPS tracking [redacted] The customer was instructed to return this order to us and once it arrives at our warehouse we will then be able to process a full refund to the customer for this returnCustomer satisfaction is our top priority and we have granted this customer a waver against our policy of days to permit a return for a full refundWe have communicated this to the customer and are currently waiting for the return to be sent so we can refund the order back their accountIn addition we have extended our personal apology to the customer for any inconvenience this may have caused them

Thank you for contacting usI have researched the customer's complaint, and found that although the warranty was shelved for some time, it was still brand new and unregistered when we shipped it to this customerWe shipped precisely what was advertised to the customerIn this case it is unfortunate as the customer purchased the accidental protection, however the warranty service provider whom we have no affiliation with has declined to stand by the service offered in their warranty The customer placed an order with us and we filled our obligation by shipping the items they ordered to them in a timely manner and as described on our websiteWe honor a full refund for all returns within days from the date of purchase, in this case that time has surpassed it's expiration by several yearsWe do our best to provide exceptional service but given these circumstances where the customer physically damaged their item to the severity that [redacted] warranty service has denied them coverage, we cannot assume responsibilityCustomer satisfaction is important to us and we have put our best effort forward to work with both the buyer and [redacted] warranty service

The vendor contacted me via email that the camera has been repaired and is being shipped back to me If anything changes, I will let you know Thank you

EXTREMELY SLOW PROCESSING TIME! I checked out 6/and I paid $extra for 4-business day shipping with the thought that the order would be processed within a day or so Little did I know that they allow 4-business days to PROCESS the item first, then 4-business days for shipping In today's market with today's technology, running an online business only during the hours of M-F 8-5pm and allowing 4-business day processing is unacceptable By the time I receive my item, it will be days I called them about this, waited on hold and was told that it falls within the time I paid for The price for the item is right, but I should have just stuck with their free shipping option, but who know how slow that would have been Guess I should have stuck with Amazon, lesson learned for the future I won't be purchasing from them again, nor will I recommend them to others

In response to this complaint of a damaged packageWe are very sorry to learn our customer received a damaged shipmentUpon researching this complaint, it was determined that this package was damaged while in the courier's possessionIt is a very unfortunate situation for our customerTo resolve this for the customer, we have accommodated this customer's return for a full refundReturn instructions along with a postage paid return shipping label have been provided to the customer so that they may return this damaged package at no cost to themThe customer is set up to receive a prompt refund once the returned package arrives at our return facilityWe are very sorry for the events which led to this complaint and dissatisfaction and have to the best of our ability taken the steps necessary to resolve it

Thank you for bringing this to our attentionWe havereviewed the customer’s order details and can confirm the customer ordered the*** Cool Pix Pcamera, which includes a pdf manual from ***Althoughthe manufacture does not include a paper manual, we have special ordered one toresolve this
with the customerThe manual has arrived and has shipped tothe customerHere are the shipping details: *** tracking # ***It is scheduled to arrive to the customer soonPlease have the customer contact us shouldthey need any further assistance, we’ll be glad to assistWe’re happy to be able toresolve this issue for the customer.Thank you***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10852589, and find that this resolution is satisfactory to meI'd like to add that this business did not take any actions to remedy this situation until this complaint was filedThey kept giving me the runaround and avoided responsibility for their mistake for as long as p possibleEven in their message here they are not taking full responsibility and are passing the blame onto the courier and to me, the customer when they are the ones who are at fault for this whole incident by not requiring a signature and declaring a valueI think they would have kept brushing me off until Revdex.com's involvement

We understand the buyer's concernWe have made policy exceptions in this case to accommodate the buyer and to resolve this complaintTo ensure this issue is resolved with satisfaction confirm the buyer will receive a full refund once the returned item is receivedThank youGadgetCircuit

Thank you for reaching out to usCustomer satisfaction isvery important to usWe strive to provide a superior buying experience to eachof our customers and we are very sorry to learn of this complaintIt is veryimportant to us that we exceed buyer’s expectation and provide the
bestcustomer support possible to ensure our customers satisfactionWe have reachedout to this customer and tried our best communicate with the customer toresolve this issueIt is important that our customers are happy with theservice we provide and to resolve this, we have contacted the customer and accommodateda return for a full refundWe also provided the customer with a postage paidreturn shipping label, so they may return this order at no cost to them to our returnaddress, without any complications or delaysIt is very import to us that weresolve this issue to the buyer’s satisfaction, we have scheduled a promptrefund for the customer once the return shipment is in transit to our warehouse,the full refund will be processedIn addition to addressing and resolving thebuyer’s concerns, we have provided the buyer with a preferred customer coupon towardtheir future purchase with us as our sincere apology for the events which ledto this complaintWe are working with this customer to resolve this issue andhave put preventative measures in place to ensure this situation does notreoccurIt is very import that we provide the best of service and that all ofour customers are happy with their GadgetCircuit experience.Copy and paste the link below to view the postage paid shipping label provided to the customer via emailThe returned shipment is pending the customer's actionsOnce in route to us a full and prompt refund will be processed:***
*** *** *** ***

Thank you for bringing this issue to our attentionIt is most important to us that each customer have a pleasurable buying experience and that we deliver a product in which the customer was hoping forIn this case, the items which were not received were not included from the manufactureMany
manufactures in effort of going "Green" are omitting user guides and "paper work"Instead a digital user guide and registration is offered via the manufacture websiteWe try our best to advertise our items correctly are truly sorry to hear the buyer is dissatisfied with the item they receivedWe also understand how the manufacture packages items may not be accommodating to everyone's needsTo resolve this issue for the customer we have set the customer up with a return for a full refund and have also provided the customer with a postage paid return shipping labelWe try our best to provide an outstanding buying experience to each and every one of our customers and when things do not go as planned, we are always here to help

it is a lie that I was told the order was placed with Panasonic directlyAlso it is a lie that I was told the order would take a week or so to get inIt has been more than a week since the order was placed yet nothing was shipped to me
I was however told that the order would ship that day, then later on that the order would ship next dayAlways some sort of delay
I did cancel the order in the end since my credit card was charged and I never received the item and of course I wanted my money back
I will not do business with this company again that is for sureIf it is the lowest price advertised it is most likely bait and switch or a scamStick to reputable businesses