Gadget Circuit

Thank you for reaching out to us once again. As described by the complaint, [redacted] refuses to honor a warranty that has never been used. A few reasons were listed regarding this refusal, the warranty is aged and the warranty was not registered within a reasonable amount of time from the purchase date. Our final effort to resolve this issue will be a credit to the customer for the warranty. Check by mail to the address mentioned in this complaint in the amount of $298.99. The check has been sent. Allow 7-10 days for the check to arrive. This is our final resolution, no further actions can be taken on our part. We have made our best effort to resolve this issue.Thank you

Thank you for contacting us in regard to this complaint. Some of the items we offer are sold with a 3rd party warranty as advertised on our website. The warranty terms we advertise on our website reflect the terms of warranty which cover manufacture defects for 90 days labor and 1 year parts. The...

customer agreed to these terms when placing an order on our website. On March 21st , before the item was sent to us for repair, the customer received an email copy of the warranty terms and was informed that there would be a cost associated with this repair. We received the customer’s lens for repair and it was diagnosed to need a new AF motor assembly. We informed the customer of the issue and the labor costs. The total labor costs for this repair were $110 however because we have a contract with the repair center this amount was discount to $95 for the labor charges. We provided the customer with an invoice/payment request via [redacted] on May 5, 2016 but the customer has not completed the payment. We have sold this item as advertised, the customer has already received all of the information they are requesting and they have also agreed to our terms when their order was placed via our website. We are asking that you close this case in our favor as we fully disclosed these details to the customer at the time of purchase and they have agreed to these terms. We have already provided the customer with the needed repair and the invoice.   Thank you

Thank you for contacting us. I have researched the customer's complaint, and found that although the warranty was shelved for some time, it was still brand new and unregistered when we shipped it to this customer. We shipped precisely what was advertised to the customer. In this case it is...

unfortunate as the customer purchased the accidental protection, however the warranty service provider whom we have no affiliation with has declined to stand by the service offered in their warranty.  The customer placed an order with us and we filled our obligation by shipping the items they ordered to them in a timely manner and as described on our website. We honor a full refund for all returns within 30 days from the date of purchase, in this case that time has surpassed it's expiration by several years. We do our best to provide exceptional service but given these circumstances where the customer physically damaged their item to the severity that [redacted] warranty service has denied them coverage, we cannot assume responsibility. Customer satisfaction is important to us and we have put our best effort forward to work with both the buyer and [redacted] warranty service.

Thank you for contacting us in regard to this complaint. Some of the items we offer are sold with a 3rd party warranty as advertised on our website. The warranty terms we advertise on our website reflect the terms of warranty which cover manufacture defects for 90 days labor and 1 year...

parts. The customer agreed to these terms when placing an order on our website. On March 21st , before the item was sent to us for repair, the customer received an email copy of the warranty terms and was informed that there would be a cost associated with this repair. We received the customer’s lens for repair and it was diagnosed to need a new AF motor assembly. We informed the customer of the issue and the labor costs. The total labor costs for this repair were $110 however because we have a contract with the repair center this amount was discount to $95 for the labor charges. We provided the customer with an invoice/payment request via [redacted] on May 5, 2016 but the customer has not completed the payment. We have sold this item as advertised, the customer has already received all of the information they are requesting and they have also agreed to our terms when their order was placed via our website. We are asking that you close this case in our favor as we fully disclosed these details to the customer at the time of purchase and they have agreed to these terms. We have already provided the customer with the needed repair and the invoice.   Thank you

Thank you for contacting us. I am very sorry to hear there
was a problem with a repair which left our buyer less than satisfied. Customer
satisfaction is most important to us and our business. We strive our hardest to
always provide a superb buying experience. In this case the buyer has...

indicated
they have not received their repair item, although tracking details with the
courier show it was successfully delivered, we will provide a resolution to
this customer. In effort to turn this experience around, we have shipped a
replacement order to the customer which includes a brand new lens. A refund request could not be met due to the period of time
which has lapsed since the original purchase date as the issuing bank by which
payment was made will not permit the processing. Instead a new replacement has
been sent. Here are the new shipment details: UPS  
[redacted]   Delivered Friday,  10/16/2015
at 5:40 P.M.  and signed for at deliveryDelivery of this 2nd shipment concludes our warranty terms
and responsibility with the buyer which are now fully satisfied. We hold no further
obligation in accordance with the written terms of our warrantyWe have been in contact with the buyer and have explained
the claims process which was delayed due to  the buyer’s actions when they
contacted the courier prior to speaking with us and requested a claim when such
requests can only be made by the shipper. This resulted in delays and a denial
of the claim. We have recently requested the claim be reopened in effort to
bring a resolution to this issue.To provide a faster resolution to this complaint we have
issued a full replacement to the customer at no cost to them. Customer
satisfaction is our top priority. We strive our hardest to always provide a
superb buying experience.

Complaint: [redacted]
I am rejecting this response because:
I did not receive any communication from gadget circuit about full refund until the response via Revdex.com complaint. Also since I discovered this issue during my travel, I have lost the packaging box. I will have to ship the camera back without the original packaging with the full refund. Also, I will close this complaint AFTER the full refund is received on my end.
Regards,
[redacted]

EXTREMELY SLOW PROCESSING TIME!
I checked out 6/30 and I paid $4.99 extra for 4-7 business day shipping with the thought that the order would be processed within a day or so. Little did I know that they allow 4-7 business days to PROCESS the item first, then 4-7 business days for shipping. In today's market with today's technology, running an online business only during the hours of M-F 8-5pm and allowing 4-7 business day processing is unacceptable. By the time I receive my item, it will be 10 days. I called them about this, waited on hold and was told that it falls within the time I paid for. The price for the item is right, but I should have just stuck with their free shipping option, but who know how slow that would have been. Guess I should have stuck with Amazon, lesson learned for the future. I won't be purchasing from them again, nor will I recommend them to others.

Thank you for reaching out to us. We are so very sorry to hear the customer is unsatisfied with the item they have purchased. It is very important to us that all of our customers are happy with the product, support and ordering process. To resolve this, we have offered the customer the option to...

return this item free of charge and provided them with a postage paid return shipping label under UPS tracking [redacted]. The customer was instructed to return this order to us and once it arrives at our warehouse we will then be able to process a full refund to the customer for this return. Customer satisfaction is our top priority and we have granted this customer a waver against our policy of 30 days to permit a return for a full refund. We have communicated this to the customer and are currently waiting for the return to be sent so we can refund the order back their account. In addition we have extended our personal apology to the customer for any inconvenience this may have caused them.

Thought I had a good deal - digital camera advertised at a great price, but they sent a cheaper model - either a "gross error" or a con - waiting to hear back from the company. I should have known a full $30 cheaper from the big internet store was too good to be true................................

New';">The vendor contacted me via email that the camera has been repaired and is being shipped back to me.  If anything changes, I will let you know.  Thank you.

The vendor contacted me via email that the camera has been repaired and is being shipped back to me.  If anything changes, I will let you know.  Thank you.

Thank you for contacting us in
regard to this complaintSome of the items we offer are sold with a 3rd
party warranty as advertised on our websiteThe warranty terms we advertise on
our website reflect the terms of warranty which cover manufacture defects for
days labor and year partsThe customer agreed to these terms when placing
an order on our websiteOn March 21st , before the item was sent to
us for repair, the customer received an email copy of the warranty terms and
was informed that there would be a cost associated with this repairWe have
attached these terms to this response for your reviewWe received the
customer's lens for repair and it was diagnosed to need a new AF motor
assemblyWe informed the customer of the issue and the labor costsThe total
labor costs for this repair were $however because we have a contract with
the repair center this amount was discount to $for the labor chargesWe
provided the customer with an invoice/payment request via [redacted] on May 5,
but the customer has not completed the paymentWe have sold this item as
advertised, the customer has already received all of the information they are
requesting and they have also agreed to our terms when their order was placed
via our websiteWe are asking that you close this case in our favor as we
fully disclosed these details to the customer at the time of purchase and they
have agreed to these termsWe have already provided the customer with the
needed repair and the invoiceThe customer contacted us and requested we
return their lens and we have done so under [redacted] tracking [redacted]It
was delivered by signature on Wednesday,
05/25/at 6:P.MWe've made our best effort to inform this
customer and avoid any misunderstandingsThere is no further action to be
taken with this case

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and in accordance with that response, I have shipped to GadgetCircuit.com  the product that was sent in error.  The seller’s UPS tracking # is [redacted]The complaint will be resolved with the buyer receives a refund from GadgetCircuit.com for the actual product that was purchased from their website but never received.

In response to this complaint of a damaged package. We are very sorry to learn our customer received a damaged shipment. Upon researching this complaint, it was determined that this package was damaged while in the courier's possession. It is a very unfortunate situation for our customer. To resolve...

this for the customer, we have accommodated this customer's return for a full refund. Return instructions along with a postage paid return shipping label have been provided to the customer so that they may return this damaged package at no cost to them. The customer is set up to receive a prompt refund once the returned package arrives at our return facility. We are very sorry for the events which led to this complaint and dissatisfaction and have to the best of our ability taken the steps necessary to resolve it.

Review: I ordered a [redacted] tablet from the website for $390. My order was placed on hold the next day because the company claimed my credit card infomation did not match the shipping address. When I called customer service they said my bank confirmed the shipping address but still could not complete the order. The order was cancelled. When I tried to re-order, the tablet price had gone from $390 to $500. I believe they are engaing in a bait-and-switch operation.Desired Settlement: I would like the company to honor the original price.

Business

Response:

Please be advised that we have locket! into the situation and have concluded that there were payment issues causing the delay on the shipment. We process credlts cards thru a secure credit card database, which informed us that there was a Billing Issue linking the billing/shipping information to the credit card We have contacted the customer and informed them that we are having issues processing the credit card with the information provided.

Additionally, Due to this being a very good deal the product sold out as we expected and the price went up on our website. Electronic Prices fluctuate daily on the market however Gadget Circuit is willing to honor the original price if the customer is willing to purchase the product within the next week and even expedite the delivery to the customer at no additional charge for any inconvenience this may have caused.

We sincerely apologize for any Issues the customer is having and we are doing everything in our power to resolve any concerns our customer is having.

If the customer would like to purchase the product at the original discounted price please call [redacted] and ask to speak to the manager [redacted] who will be happy to assist and resolve the customers concerns.

Thank You & Best Regards, Gadget Circuit Customer Service

Review: I ordered a camera lens, order #[redacted] and paid for overnight shipping that way I would be home when it was delivered. It was supposed to be delivered on December 22 according to the order. For some reason there was a delay in shipping and it was delivered the next day when I was not available to accept the package. It was left at my door according to them and the shipping company, however when I checked there was nothing there. I filed a complaint with them because I had to purchase a lens from another place so I could have it for Christmas and I wanted my money back. They filed a claim with the shipping company, UPS and today Gadget Circuit said there was nothing they could do. It is their fault they don't offer signature on delivery and now I am out $747.97. They only refunded me the shipping cost.Desired Settlement: I want a refund for the full $747.97 or a new lens sent. It's not my fault that I paid for it to be shipped when I was at home, and somebody steals it when it was delivered at a different time.

Business

Response:

Thank you for contacting us. I am sorry to hear the buyer has not received their delivery. Customer satisfaction is our #1 priority. To resolve this issue for the customer, we have issued a full refund to their account (Refund Tracking ID [redacted]). We try our best to deliver an exceptional buying experience and would like to send our personal apology to the customer, for the events which took place with this purchase. We strive to achieve 100% customer satisfaction each and every day and will continue to provide extra effort toward meeting buyer satisfaction. Our customers are most important to us.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

First I would like to say thank you to Gadget Circuit for stepping up and taking care of this issue even though it was UPS fault for getting it there late. That proves Gadget Circuit cares for the customer experience and I will order from them again, but will choose different shipping options if available. As I recommended to them, they should offer signature on delivery shipping to prevent this in the future. Thanks again.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

Regards,

EXTREMELY SLOW PROCESSING TIME!
I checked out 6/30 and I paid $4.99 extra for 4-7 business day shipping with the thought that the order would be processed within a day or so. Little did I know that they allow 4-7 business days to PROCESS the item first, then 4-7 business days for shipping. In today's market with today's technology, running an online business only during the hours of M-F 8-5pm and allowing 4-7 business day processing is unacceptable. By the time I receive my item, it will be 10 days. I called them about this, waited on hold and was told that it falls within the time I paid for. The price for the item is right, but I should have just stuck with their free shipping option, but who know how slow that would have been. Guess I should have stuck with Amazon, lesson learned for the future. I won't be purchasing from them again, nor will I recommend them to others.

Thought I had a good deal - digital camera advertised at a great price, but they sent a cheaper model - either a "gross error" or a con - waiting to hear back from the company. I should have known a full $30 cheaper from the big internet store was too good to be true................................

Review: I placed an order for a Camcorder, Panasonic HC-V750. They advertised the best price online, $497.98 so I placed the order. I received order confirmation. Order was placed July 7th. I called on the 10th of July to check on the order since there was no notification of shipment or tracking number and was told the camcorder would ship same day and I would be e-mailed a tracking number. That did not happen. So I called again on the 14th of July and was told there was a delay and that the camcorder would ship on the 15th and I would receive a tracking number. So I called back again on the 16th just to hear that there was a delay again and that I have the option of cancelling the order or waiting for an ETA which they have to send out an e-mail and wait for the answer. They advertise the same exact camcorder on their website now for more money, for $581.98 and the website lists it as "available". This looks and feels very much like a scam shop and a bait and switch shop. I hope that other people stay away from this business and place their order with places that have a proven track record, such as amazon.com or B & H Photo Video. I will certainly never shop with these guys again. My credit card was already charged even though they never shipped the camcorder.Desired Settlement: I would like to receive the camcorder I ordered

Business

Response:

Please be advised that we have looked into this matter and concluded a few things.

The Panasonic HC V750 at the time, was listed as a special order item which means once the order is placed we order it directly from the Panasonic and fulfill the order. There is a processing time as this is not an Item we generally stock. The customer called a few times requesting an eta and we Informed him that the order has been placed and it takes a week or so for It to arrive from Panasonic.The customer refused to wait and cancelled the order and we fully refunded the customer. Additionally. Prices do fluctuate on electronics and the camcorder did in fact increase in price since the customer cancelled his order. If the customer would like the product he would have to purchase it at the new price however for any inconvenience he has had from the previous order we would be happy to assist him with upgrading him to a faster shipping method at no additional charge.

We apologize for any inconvenience this may have caused our customer and we hope this resolves his concerns.

If the customer would like to purchase the product with the expedited shipping please call customer service at ###-###-#### and ask to speak to either [redacted] or [redacted] and we will be glad to assist.

Thank You Best Regards

Customer Service

Review: After some googling, the price listed on gadget circuit is the lowest for Panasonic GX8 camera. So I made the purchase, right before my 2-week trip to the Australian outback.

After receiving the camera, I tested the still photo functions pretty thoroughly and the image quality is amazing but I didn't test video functions. I went on the trip to Australia and during the trip I was trying to take some 4K videos but I noticed that the frame rates available are 25fps and 24fps instead of the advertised 30fps and 24fps on Panasonic USA web site and gadget circuit's own web site.

After some googling, it seemed to suggest that US version of the camera can shoot 4K videos at 30fps but European models can only do 25fps. With this skepticism I reached out to Panasonic support US. After checking the serial number of the unit and talking over the problem, Panasonic support said the unit is not made for the US market because it can not shoot video at 25fps.

I called up Gadget Circuit support and told them what Panasonic support had said. But what they told me was that they can't issue a refund or replacement because my purchase date was too long ago but said "please send your unit back to our repair department and we will try to fix it.". I am not sure if their support is just stupid or this is their usual practice, but this is not something they can "fix". The censors and firmware are fundamentally different.

This business is apparently notorious for conducting fraudulent businesses by shipping unintended, used or bad products to consumers on purpose. I discovered this after some searches:

[redacted]Desired Settlement: Stop sending people unintended, used or bad products. People are not as dumb as you think. I am an engineer and I know the internals of electronics and software.

Business

Response:

Thank you for reaching out to us. We are so very sorry to hear the customer is unsatisfied with the item they have purchased. It is very important to us that all of our customers are happy with the product, support and ordering process. To resolve this, we have offered the customer the option to return this item free of charge and provided them with a postage paid return shipping label under UPS tracking [redacted]. The customer was instructed to return this order to us and once it arrives at our warehouse we will then be able to process a full refund to the customer for this return. Customer satisfaction is our top priority and we have granted this customer a waver against our policy of 30 days to permit a return for a full refund. We have communicated this to the customer and are currently waiting for the return to be sent so we can refund the order back their account. In addition we have extended our personal apology to the customer for any inconvenience this may have caused them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

I did not receive any communication from gadget circuit about full refund until the response via Revdex.com complaint. Also since I discovered this issue during my travel, I have lost the packaging box. I will have to ship the camera back without the original packaging with the full refund. Also, I will close this complaint AFTER the full refund is received on my end.

Regards,

Business

Response:

We understand the buyer's concern. We have made policy exceptions in this case to accommodate the buyer and to resolve this complaint. To ensure this issue is resolved with satisfaction confirm the buyer will receive a full refund once the returned item is received. Thank youGadgetCircuit