Gadget Circuit

We have made our best effort to resolve this issueNo further action can be taken on our partWe hold no responsibility for an item that has been damaged due to mishandling*** refused your warranty service without legitimate reasoning, we made good on that by reimbursing the cost of the warrantyI'm sorry we cannot do anything more since the item is not defective it is physically damaged which we cannot assume fault forWe have made our best effort to resolve this issueNo further action can be taken on our part

Complaint: ***
I am rejecting this response because:
This is not at all an acceptable resolutionThe camera cost $4,353.98, not $At first, Gadget Circuit was completely denying any responsibility and was basically saying that we should deal with *** *** ***, and now you're sending us a small check to get rid of the problemAs an option, why doesn't Gadget Circuit replace the camera with a comparable one? Maybe that would be easier than issuing a refundIf not, this complaint should remain on the boards of the Revdex.com because it's fraudulent to sell warranties that don't honor what they say they do and to warn other consumers that this problem exists.
Regards,
*** ***

Complaint: ***
I am rejecting this response because:
I have no proof of the work that was doneNo invoice, nothingA pdf document needs to be emailed to me before I process a payment
Regards,
*** ***

Please be advised that we have looked into this matter and concluded a few things
The Panasonic HC Vat the time, was listed as a special order item which means once the order is placed we order it directly from the Panasonic and fulfill the orderThere is a processing time as this is
not an Item we generally stockThe customer called a few times requesting an eta and we Informed him that the order has been placed and it takes a week or so for It to arrive from Panasonic.The customer refused to wait and cancelled the order and we fully refunded the customerAdditionallyPrices do fluctuate on electronics and the camcorder did in fact increase in price since the customer cancelled his orderIf the customer would like the product he would have to purchase it at the new price however for any inconvenience he has had from the previous order we would be happy to assist him with upgrading him to a faster shipping method at no additional charge
We apologize for any inconvenience this may have caused our customer and we hope this resolves his concerns
If the customer would like to purchase the product with the expedited shipping please call customer service at ###-###-#### and ask to speak to either *** or *** and we will be glad to assist.
Thank You Best Regards
Customer Service

The warranty was unregistered when we shipped it to the customer, meaning it was saleable and should be honored by the offering company ***Warranties do not carry "shelf life"I'm sorry *** is refusing to honor this warrantyTheir reasoning behind the denial is not justifiableWe filled our obligations when we promptly delivered this order to the customerThis complaint needs redirection to ***, the warranty service provider as we cannot be held responsible for their actionsIf shelf life is the issue there would have been an expiration date mentioned on the warranty cardIn addition, *** should have informed the customer of their intention to deny coverage for the "old" warranty within days of the purchase date as registration is required within that time frameWe cannot held responsibility for another companies actions

Thank you for contacting usI am sorry to hear the buyer has not received their deliveryCustomer satisfaction is our #priorityTo resolve this issue for the customer, we have issued a full refund to their account (">Refund Tracking ID ***)We try our best to deliver an exceptional buying experience and would like to send our personal apology to the customer, for the events which took place with this purchaseWe strive to achieve 100% customer satisfaction each and every day and will continue to provide extra effort toward meeting buyer satisfactionOur customers are most important to us

Complaint: ***
I am rejecting this response because: Although you claim that warranties do not carry "shelf life" this was a red a flag for *** - as per an email from *** on August 10, 2016: "the customer is attempting to use a year old warranty on a year old product and only registered their product when they filed a claim last monthAll sorts of additional red flags." This colored our claim from the get go as not being legitimate and made us lose any credibility - and is clearly important in getting our claim deniedYour business sold the warranty and made a profit from it and should be held responsible when the product you sell does not live up to what you advertise it as
Regards,
*** ***

To whom it may concern:Please be advised that we have been with contactwith the customer regarding this complaint and have explained the following:*** offers two different flashesThe *** and the *** *** ** modelThey function differently
and are priceddifferently as wellEverything we sell are original items from themanufacturer.The customer purchased the *** *** model inJanuary and paid the price for the *** model as shown on his invoiceThe*** model was also available however the *** costs more and the customeronly paid for the *** standard model.Gadget Circuit offers a day return exchangeperiod and would have been happy to accept a full return of the product withinthe return time frame however; its been over the months since the customerpurchased the product and unfortunately they are past the return policy timeframeWe have also informed the customer that we offer a year warranty fromthe date of purchase and if the customer is having any issues with the way the*** *** model is supposed to function we would be happy to set it up forrepair.Gadget Circuit sincerely apologizes for anyconfusion the customer has had regarding the two flashes we offer and wanted toclarify that everything we offer is Original from the manufacturer. Thank You & Best Regards,Customer ServiceGadgetCircuit

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
First I would like to say thank you to Gadget Circuit for stepping up and taking care of this issue even though it was UPS fault for getting it there late That proves Gadget Circuit cares for the customer experience and I will order from them again, but will choose different shipping options if available As I recommended to them, they should offer signature on delivery shipping to prevent this in the future Thanks again
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We understand the buyer's concernWe have made policy exceptions in this case to accommodate the buyer and to resolve this complaintTo ensure this issue is resolved with satisfaction confirm the buyer will receive a full refund once the returned item is received
Thank you
GadgetCircuit

Complaint: ***
I am rejecting this response because: Dear Gadget Circuit, You state in your reply that the warranty was "shelved" for sometime - and in fact whatever that terminology means in your business, *** wrote in one of their emails that we were attempting to use an old warranty and that in and of itself was big "red flag" to quote themSo whatever your practice, *** used this fact against us. In addition, you state that you are not affiliated with *** - however, it is the ONLY warranty option that you sell. The warranty you sell is really a product like any other product because you make a profit off of it - and therefore you should be responsible when it does not live up to what it is advertized asAs regarding the honoring of the warranty itself, *** basically takes the position that if the product is not reparable - it is by definition "excessive damage." However in our case, the damage was minimal because one small piece broke off during routine usageBut it is clear from our interactions with *** that if it cost them too much to repair (or replace as in our case) they deny the claimThis is dishonest
Regards,
*** ***

Thank you for reaching out to us. Customer satisfaction isvery important to us. We strive to provide a superior buying experience to eachof our customers and we are very sorry to learn of this complaint. It is veryimportant to us that we exceed buyer’s expectation and provide the bestcustomer...

support possible to ensure our customers satisfaction. We have reachedout to this customer and tried our best communicate with the customer toresolve this issue. It is important that our customers are happy with theservice we provide and to resolve this, we have contacted the customer and accommodateda return for a full refund. We also provided the customer with a postage paidreturn shipping label, so they may return this order at no cost to them to our returnaddress, without any complications or delays. It is very import to us that weresolve this issue to the buyer’s satisfaction, we have scheduled a promptrefund for the customer once the return shipment is in transit to our warehouse,the full refund will be processed. In addition to addressing and resolving thebuyer’s concerns, we have provided the buyer with a preferred customer coupon towardtheir future purchase with us as our sincere apology for the events which ledto this complaint. We are working with this customer to resolve this issue andhave put preventative measures in place to ensure this situation does notreoccur. It is very import that we provide the best of service and that all ofour customers are happy with their GadgetCircuit experience.Copy and paste the link below to view the postage paid shipping label provided to the customer via email. The returned shipment is pending the customer's actions. Once in route to us a full and prompt refund will be processed:[redacted]
[redacted]

Thank you for contacting us. I am sorry the buyer was not satisfied with their shopping experience. After reviewing the events which took place, we found the follow to be factual: On 9/21/2016 [redacted]  placed an order via our website for a NIKON D5500 DSLR CAMERA 18-55 VR II KIT BLACK....

They paid for this order order via [redacted] which resulted in an automatic deduction from their account at checkout as indicated. On 9/22/2016 the buyer contacted us a requested to cancel the order, stating it was placed by mistake. The order was cancelled and a refund attempt was made however we received the following message from [redacted] We were recently notified that this payment was made without the account holder's permission, or was the result of a transaction error. We've placed a temporary hold on this transaction while we investigate. The buyer's payment was on hold and could no be refunded at that time. In most cases refunds do require 3-5 business days. Another attempt to refund the transaction was submitted today and this attempt was successful: Refund (Unique Transaction ID # [redacted]). The buyer has received a full refund for the order they requested to cancel.Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and in accordance with that response, I have shipped to GadgetCircuit.com  the product that was sent in error.  The seller’s UPS tracking # is [redacted]The complaint will be resolved with the buyer receives a refund from GadgetCircuit.com for the actual product that was purchased from their website but never received.

Thank you for contacting us. I am sorry the buyer was not satisfied with their shopping experience. After reviewing the events which took place, we found the follow to be factual: On 9/21/2016 [redacted]  placed an order via our website for a NIKON D5500 DSLR CAMERA 18-55 VR II KIT...

BLACK. They paid for this order order via [redacted] which resulted in an automatic deduction from their account at checkout as indicated. On 9/22/2016 the buyer contacted us a requested to cancel the order, stating it was placed by mistake. The order was cancelled and a refund attempt was made however we received the following message from [redacted] We were recently notified that this payment was made without the account holder's permission, or was the result of a transaction error. We've placed a temporary hold on this transaction while we investigate. The buyer's payment was on hold and could no be refunded at that time. In most cases refunds do require 3-5 business days. Another attempt to refund the transaction was submitted today and this attempt was successful: Refund (Unique Transaction ID # [redacted]). The buyer has received a full refund for the order they requested to cancel.Thank you

Thank you for contacting us in
regard to this complaint. Some of the items we offer are sold with a 3rd
party warranty as advertised on our website. The warranty terms we advertise on
our website reflect the terms of warranty which cover manufacture defects for
90 days labor and 1 year parts. The customer agreed to these terms when placing
an order on our website. On March 21st , before the item was sent to
us for repair, the customer received an email copy of the warranty terms and
was informed that there would be a cost associated with this repair. We have
attached these terms to this response for your review. We received the
customer’s lens for repair and it was diagnosed to need a new AF motor
assembly. We informed the customer of the issue and the labor costs. The total
labor costs for this repair were $110 however because we have a contract with
the repair center this amount was discount to $95 for the labor charges. We
provided the customer with an invoice/payment request via [redacted] on May 5, 2016
but the customer has not completed the payment. We have sold this item as
advertised, the customer has already received all of the information they are
requesting and they have also agreed to our terms when their order was placed
via our website. We are asking that you close this case in our favor as we
fully disclosed these details to the customer at the time of purchase and they
have agreed to these terms. We have already provided the customer with the
needed repair and the invoice. The customer contacted us and requested we
return their lens and we have done so under [redacted] tracking [redacted]. It
was delivered by signature on Wednesday,
 05/25/2016 at 6:19 P.M. We’ve made our best effort to inform this
customer and avoid any misunderstandings. There is no further action to be
taken with this case.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:First I would like to say thank you to Gadget Circuit for stepping up and taking care of this issue even though it was UPS fault for getting it there late.  That proves Gadget Circuit cares for the customer experience and I will order from them again, but will choose different shipping options if available.  As I recommended to them, they should offer signature on delivery shipping to prevent this in the future.  Thanks again. 
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Thank you for contacting us. I am sorry to hear the buyer has not received their delivery. Customer satisfaction is our #1 priority. To resolve this issue for the customer, we have issued a full refund to their account (Refund Tracking ID [redacted]). We try our best to deliver an exceptional...

buying experience and would like to send our personal apology to the customer, for the events which took place with this purchase. We strive to achieve 100% customer satisfaction each and every day and will continue to provide extra effort toward meeting buyer satisfaction. Our customers are most important to us.

Thank you for bringing this to our attention. We havereviewed the customer’s order details and can confirm the customer ordered the[redacted] Cool Pix P530 camera, which includes a pdf manual from [redacted]. Althoughthe manufacture does not include a paper manual, we have special ordered one...

toresolve this with the customer. The manual has arrived and has shipped tothe customer. Here are the shipping details: [redacted] tracking # [redacted]It is scheduled to arrive to the customer soon. Please have the customer contact us shouldthey need any further assistance, we’ll be glad to assist. We’re happy to be able toresolve this issue for the customer.Thank you[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10852589, and find that this resolution is satisfactory to me.
I'd like to add that this business did not take any actions to remedy this situation until this complaint was filed. They kept giving me the runaround and avoided responsibility for their mistake for as long as p possible. Even in their message here they are not taking full responsibility and are passing the blame onto the courier and to me, the customer when they are the ones who are at fault for this whole incident by not requiring a signature and declaring a value. I think they would have kept brushing me off until Revdex.com's involvement.