Gale & McAllister PLLC

We have reviewed your account with your Account Executive and the Strategy Specialist that has been assigned to your accountWe do see that on you signed a contract agreement with The Knot This contract does state the service run dates for your Storefront listing is from – We also see that you were not required to set up a website, but that the Specialist did talk to you on 7/ [redacted] and 7/ [redacted] and walked you through setting up your listingThis is a storefront listing, per your agreement At the end of the call on We encourage you to reach out to your Account Exec if you need any adjustments done

Thank you for your noteI am sorry this was not handled priorWe do have a listing under: [redacted] This has now been removed and [redacted] has been notified to remove any residual links from public searchWe expect they will do their part within 7-business days Thank you for your patience

Thank you for reaching outWe also replied to your email sent to us directlyWe were able to remove your registry links from our site todayPlease allow [redacted] up to days to refresh their site to remove the dead links They typically do this very quickly, but it can take the full time.As a reminder, your registry retailers did share your information with us based on their policiesWhen you registered at their site you agreed to their Privacy Policies that did include information on how to make sure your information is not shared with Third Party VendorsEach retailer has a different set of steps to take to avoid this sharing featureWe encourage you to go back to the retailer sites and revisit these policies to make sure you know other retailers also have your information.We wish you all the best

Emilie - Per my email to you earlier todayThe Tech team did confirm that we are not able to mask your original URL over the top of your new oneHowever, your original URL - that is on your invitations - does work to direct your guests to the new site Although the URL changes along the way, your guests will only need to put the URL: [redacted] and it takes them right to your site.We appreciate that this change has not been a fun one and we did try to give as much notice as possibleThe statement about not having to change your URL has held fastYou can use the original URL and still have your guests reach your website The Knot offers these free websites as a great option for our members and while we continue to provide improvements, there are some growing pains, especially when our technology needs to be updated (as was the case this last fall in this transition).Please let me know if you are not seeing your URL working to point your guests to your siteIn your Revdex.com claim you stated it was not working, but I am seeing that it is.Keri S [redacted] Customer Experience Ops Manager

I do really appreciate where you are coming fromWe again hope you are able to revisit the privacy policies with each retailer, as we do not take or post any information that is not sent to us directly from these retailers with their permission We do take your concerns to heart and as always, will continue to evaluate our internal privacy policies for each of our members and will review the future contracts with retailers so they are encouraged to make their policies a bit more transparent as well so you are not agreeing to a policy that is hidden away in legal language on the site.We wish you all the best

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: No, it is not a "NEGATIVE" reviewIt is a review that is not of [redacted] You need to remove the review or provide a reasonable way of how to do itYou still say the same thing over and over as if that fixes itSo remove the review, or take actions on your part to contact the reviewer and ask for their documentation/contract from [redacted] GUARANTEED THEY WILL NOT HAVE PROPER DOCUMENTATION! If you do not choose to do that remove [redacted] from your listings completelyStill completely unresolved, and I will file a new complaint everyday until fixed In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***

Thank you for checking in with usI do see your request was completed on and we also notified [redacted] , on your behalf, to remove any residual links they have open on their search engine sites We wish you all the best

Thank you for taking time to reach out to us and for giving us an opportunity to make this situation right for youYour Account Rep was able to confirm that portions of your account were to be cancelled earlier this summer and you will be receiving two refund payments before the end of next week If you have any other specific questions, please let us know at [redacted] and I can pass this along to the Rep and her managerThanks for your patience - and understanding

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I believe your business has an ethical responsibility to respect the privacy of the customers of your strategic partners Based on your behavior, I do not believe you have done so You may be within your contractual rights with your retail partners, however, you should hold yourself to a higher standard I should not have to jump through any hoops to have my data removed from your system; it should not be there in the first place In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Thank you for your feedbackWe were able to remove your registry links from our site todayPlease allow [redacted] up to days to refresh their site to remove the dead links They typically do this very quickly, but it can take the full time.As a reminder, your registry retailers did share your information with us based on their policiesWhen you registered at their site you agreed to their Privacy Policies that did include information on how to make sure your information is not shared with Third Party VendorsEach retailer has a different set of steps to take to avoid this sharing featureWe encourage you to go back to the retailer sites and revisit these policies to make sure you know other retailers also have your information

Revdex.com: This is NOT resolved and for some reason I cannot respond without selecting thisAttached is the last email sent from their Director saying they cannot validate my reviews and yet I have attached at least emails showing customers confirmed they did the reviewI just want my contract cancelled and profile/all reviews removed and we can close this chapter folks Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, Attached is the requested proof from my July bank statementOn page under fees and withdrawals, please reference the two withdrawals of $dated titled "Reverse Credit For Debit Card Dispute"This proves that after the credit card disputes were cancelled and any credit I was given was withdrawn from my accountIn addition, I have also attached two research documents for each $charge from [redacted] that specifically state " [redacted] " In good faith I do not believe there is any evidence that shows that I owe this money to [redacted] ***I appreciate your attention to this matter In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***

I wanted to make sure we have not received more information from this client yet. I don't want to miss replying once we are able to locate her account truly. Thanks again, [redacted] [redacted] [redacted] *... [redacted] [redacted] [redacted] [redacted]

RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved. Sincerely, [redacted]

Thank you again for the replyI heard from Jaclyn today that you did have a chat with her and you are okay with your account as it standsWe are eager to help you grow your storefront as your business grows over this next yearPlease reach out to your Rep any time you have questions, need help with your storefront or any other account questions We wish you all the best

Originally you were asking for a refund of $for the service period. There was a refund issued for $on 3/** to card ending *** We do see you were contacted by an Account Rep to verify this information and if you do not see the credit, we suggest you do check with the credit card company to verify it was posted for you, as we do see it has cleared your accountLet us know if you have any other questions

Thank you for reaching outWe have been trying to connect with you via email to resolve this case and as of our last communication we have not heard back from your side The overview appears that this account was cancelled for non-payment back in Dec We had a system change in Feb and the account was reactivated on our side unintentionally through the end of your contract (June 2016)During this time we do see that someone was logging in and responding to leads up through June **, Because of this additional action on the account, we are only asking that the payment of $is made to bring the account current from June through Dec 2015, and we will forgo the $for charges from Dec through June 2016, even though the account was being used and was actively receiving leads. Please let us know if you choose to sign up for a fresh month contract and we can arrange a credit card payment system

Thank you for taking time to send in your feedbackYour Account Rep will be contacting you separately with the results of your contract and how they will help you move forward If you have any specific questions, please do email our team at *** and ask to be directed to
Sarah.Enjoy your day