Gale & McAllister PLLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

 No, it is not a "NEGATIVE" review. It is a review that is not of [redacted]. You need to remove the review or provide a reasonable way of how to do it. You still say the same thing over and over as if that fixes it. So remove the review, or take actions on your part to contact the reviewer and ask for their documentation/contract from [redacted]. GUARANTEED THEY WILL NOT HAVE PROPER DOCUMENTATION! If you do not choose to do that remove [redacted] from your listings completely. Still completely unresolved, and I will file a new complaint everyday until fixed. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Thank you for taking time to reach out to us and for giving us an opportunity to make this situation right for you. Your Account Rep was able to confirm that portions of your account were to be cancelled earlier this summer and you will be receiving two refund payments before the end of next week....

 If you have any other specific questions, please let us know at [redacted] and I can pass this along to the Rep and her manager. Thanks for your patience - and understanding.

It is a negative review for their business while it was operating under another name. At the time the initial dispute was received they had already informed us that this client worked with them back before her husband came on board and [redacted] mother stopped assisting her with weddings. Because they confirmed for us that this was simply a branding change, not actually the wrong business, they were informed the review will remain as it is on the correct storefront. Please be reminded of the Terms & Conditions that were in effect with both your first branded storefront and the updated storefront, which does address the issue of us not removing reviews from our site.  [redacted]      If you wish to continue working on this with our review team, please contact them at [redacted].  If you are choosing to have your legal counsel contact us at this time, they can reach out to us as follows:   XO Group Inc. Attn: Legal [redacted] ###-###-####   We truly do with you all the best.

Thank you for your note. I am sorry this was not handled prior. We do have a listing under: [redacted]. This has now been removed and [redacted] has been notified to remove any residual links from public search. We expect they will do their part within 7-10 business days.  Thank you...

for your patience.

Thank you for reaching out. We also replied to your email sent to us directly. We were able to remove your registry links from our site today. Please allow [redacted] up to 28 days to refresh their site to remove the dead links.  They typically do this very quickly, but it can take the full...

time.As a reminder, your registry retailers did share your information with us based on their policies. When you registered at their site you agreed to their Privacy Policies that did include information on how to make sure your information is not shared with Third Party Vendors. Each retailer has a different set of steps to take to avoid this sharing feature. We encourage you to go back to the retailer sites and revisit these policies to make sure you know other retailers also have your information.We wish you all the best.

Thank you for checking in with us. I do see your request was completed on 6/**/15 and we also notified [redacted], on your behalf, to remove any residual links they have open on their search engine sites.  We wish you all the best.

Thank you for reaching out. Based on our records we do see your last payment received as on 11/*/15 in the amount of $88.00.  We received the request to cancel on 11/**/2015 and this was put into place. Your listing was up and valid through 12/**/2015, but no additional funds were collected...

after the 11/*/15 payment.  Please provide more detail on the three months of payments for your account you are referencing if this does not clear up your account. We would also need to know the dates funds were taken from your account after 11/*/2015, if you see a different amount of detail on your side.Talk soon.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 If you truly cared about your clients, you would do everything possible to make them happy. This is how I know you are a big scam, because you only care about your money and your contracts. That's not good business. The fact the you allow "fakeleads" to waste the time of hard working clients shows unreliability and lack of security to your business, which as a client, is threatening because I can't trust where my money is being invested. 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Hello, Attached is the requested proof from my July 2015 bank statement. On page 3 under fees and withdrawals, please reference the two withdrawals of $95 dated 7/**/15 titled "Reverse Credit For Debit Card Dispute". This proves that after the credit card disputes were cancelled and any credit I was given was withdrawn from my account. In addition, I have also attached two research documents for each $95 charge from [redacted] that specifically state "[redacted]" In good faith I do not believe there is any evidence that shows that I owe this money to [redacted]. I appreciate your attention to this matter. 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
 She at no point said it was a 12 month contract. I have been contacted by your rep who told me I needed to contact customers to leave reviews and to create social media accounts. This was not said to me in the beginning either. If I had time to do all of that I would not have signed up for this service. It is a scam. Not much said up front, just empty promises 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Thank you for reaching out. I have confirmed that your account has been credited back with the monies owed on 3/*/2016. Please advise if you do not see this in your original payment account.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Thank you for finally getting them to respond! Still unsure as to why no email responses were made.
Sincerely,
[redacted]

We have reviewed your account with your Account Executive and the Strategy Specialist that has been assigned to your account. We do see that on 6/**/16 you signed a contract agreement with The Knot.  This contract does state the service run dates for your Storefront listing is from 7/**/2016...

– 7/**/2017.  We also see that you were not required to set up a website, but that the Specialist did talk to you on 7/** and 7/** and walked you through setting up your listing. This is a storefront listing, per your agreement.  At the end of the call on 7/**, we had noted that you were satisfied with your storefront and there were no unanswered questions.Although it sounds like you are frustrated now and possibly not understanding the scope of the contract you signed and agreed to, we do see that we have complied and provided you with all the needed items on our side to honor the terms of the 12 month contract. We are happy to help you adjust your storefront listing, as you need throughout the year, but the contract will not expire until 7/**/2017.  We encourage you to reach out to your Account Exec if you need any adjustments done.

Thank you for your patience. In looking at this account, the client signed up on her own using our self-service portal. During this flow she was completing her registration and was required to check the box stating that she agreed to our terms and conditions, including the 12 month contract length....

This box is required or the registrant is not able to move forward.  Attached is a copy of the completed registration with the terms and conditions as they were stated when she signed up for the 12 month period from June 2015 through June 2016.  The $495 was the remaining balance for the year the contract covered.  If you have statements from your bank showing that you did pay more than 3 payments before your credit card fraud issue, please have the bank provide you with a statement showing all payments so we can ask the Accounting team to revisit the outstanding amount.

Emilie - Per my email to you earlier today. The Tech team did confirm that we are not able to mask your original URL over the top of your new one. However, your original URL - that is on your invitations - does work to direct your guests to the new site.  Although the URL changes along the way,...

your guests will only need to put the URL:  [redacted]  and it takes them right to your site.We appreciate that this change has not been a fun one and we did try to give as much notice as possible. The statement about not having to change your URL has held fast. You can use the original URL and still have your guests reach your website.  The Knot offers these free websites as a great option for our members and while we continue to provide improvements, there are some growing pains, especially when our technology needs to be updated (as was the case this last fall in this transition).Please let me know if you are not seeing your URL working to point your guests to your site. In your Revdex.com claim you stated it was not working, but I am seeing that it is.Keri S[redacted] Customer Experience Ops Manager

Thank you for checking in on this issue. I have heard from the Account Executive team and they have confirmed that you are already in contact with them about your contract and the status of the cancellation. We truly wish you all the best in your journey.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]